People, AI and applications each do their part. Sura coordinates the complete job: assigning the next step, carrying the right information forward, waiting for approvals and recording the final outcome.
Configurable steps Human decisions Recorded outcomes
Nora helps you set it up. Sura keeps the work moving. You review the workflow and its rules; people retain authority over their decisions.
SURA OWNS THE PROCESS
Autoplay · Continuous loop
WhatsAppEmailTeamsWeb forms
SuraAI process owner & coordinatorReady to start
1RequesterStarts the workWhatsAppWaiting
2Business appsSupply the factsWaiting
3AI specialistPrepares the workWaiting
4ApproverMakes the decisionWhatsAppWaiting
5Business systemRecords the outcomeWaiting
6Team memberGets the resultWhatsAppWaiting
Process adminStatus & escalationsIn-app chatWatching the case
0 / 6 steps
ONE REQUEST. A COMPLETE PROCESS.Follow an invoice from request to recorded result.
Sura keeps the case moving between the right people, AI and applications. Start the walkthrough to see each handoff.
Selected scenarios for illustration.
AI-generated illustrative people · Not customer testimonials
A CLEARER WORKING DAY
Less chasing. More confidence in what is done.
The requester can see progress. The reviewer has the evidence. The team can find the saved result. Sura keeps these handoffs in the same case, instead of leaving someone to piece the job together across separate chats.
START WITH A REAL SITUATION
What keeps your team busy between the steps?
Choose an area of work. Open a scenario to explore the people, applications, AI responsibilities and decisions involved.
Invoice processing
Match invoices to orders and receipts, resolve differences and approve a payable draft.
AI responsibilitiesInvoice matching analyst · Invoice exception reviewer
1Application
Receive invoice and preserve original referenceAuthorised Accounting, procurement connection · applicationInstructions & handoff
WorkReceive invoice and preserve original reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive invoice and preserve original reference”, with record ID, version/time and success, pending or error state. No inferred success.
WorkCheck supplier duplicate invoice keys and currency. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check supplier duplicate invoice keys and currency”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive invoice and preserve original reference
3Application
Read purchase order and goods receipts in parallelAuthorised Accounting, procurement connection · applicationInstructions & handoff
WorkRead purchase order and goods receipts in parallel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read purchase order and goods receipts in parallel”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCheck supplier duplicate invoice keys and currency
4Application
Calculate line tax total and three-way differencesAuthorised Accounting, procurement connection · applicationInstructions & handoff
WorkCalculate line tax total and three-way differences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate line tax total and three-way differences”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead purchase order and goods receipts in parallel
5AI specialistParallel review
Extract and explain invoice matching exceptionsInvoice matching analyst · AI specialistInstructions & handoff
WorkExtract and explain invoice matching exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Extract and explain invoice matching exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate line tax total and three-way differences
6AI specialistParallel review
Review policy evidence and suspicious inconsistenciesInvoice exception reviewer · AI specialistInstructions & handoff
WorkReview policy evidence and suspicious inconsistencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review policy evidence and suspicious inconsistencies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate line tax total and three-way differences
WorkBuyer resolves purchase-order differences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer resolves purchase-order differences”, including actual facts, unresolved issues and consent where required.
UsesExtract and explain invoice matching exceptions · Review policy evidence and suspicious inconsistencies
WorkReceiver confirms goods and services actually received. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Receiver confirms goods and services actually received”, including actual facts, unresolved issues and consent where required.
UsesBuyer resolves purchase-order differences
9Human
Supplier supplies correction or credit noteSupplier · humanInstructions & handoff
WorkSupplier supplies correction or credit note. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Supplier supplies correction or credit note”, including actual facts, unresolved issues and consent where required.
UsesReceiver confirms goods and services actually received
10Application
Recalculate on the revised source versionsAuthorised Accounting, procurement connection · applicationInstructions & handoff
WorkRecalculate on the revised source versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recalculate on the revised source versions”, with record ID, version/time and success, pending or error state. No inferred success.
WorkAccounts payable reviewer approves payable draft. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRecalculate on the revised source versions
Decision routesapprove · request changes · reject
Return for correctionSupplier supplies correction or credit note
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkIndependent approver reviews threshold exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionSupplier supplies correction or credit note
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate payable draft with source idempotency reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create payable draft with source idempotency reference”, with record ID, version/time and success, pending or error state. No inferred success.
Read back draft status lines and totalsAuthorised Accounting, procurement connection · applicationInstructions & handoff
WorkRead back draft status lines and totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back draft status lines and totals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate payable draft with source idempotency reference
Save PDF review pack and Excel reconciliationAuthorised Accounting, procurement connection · applicationInstructions & handoff
WorkSave PDF review pack and Excel reconciliation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save PDF review pack and Excel reconciliation”, with record ID, version/time and success, pending or error state. No inferred success.
WorkFinance accepts posting or payment handoff separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance accepts posting or payment handoff separately”, including actual facts, unresolved issues and consent where required.
UsesSave PDF review pack and Excel reconciliation
Applications to connect Accounting, procurement
Deterministic amount and duplicate checks
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Employee onboarding
Coordinate HR, managers, IT and facilities through a checked new-starter handover.
Repeated requests across HR, IT and finance
Explore workflow
Starts with New joiner record and checklist
People involvedHR onboarding coordinator · Manager / new employee / IT / Facilities · Hiring manager · HR reviewer
AI responsibilitiesOnboarding planner · Access-and-readiness reviewer
1Human
HR confirms offer acceptance start date and employee consentHR · humanInstructions & handoff
WorkHR confirms offer acceptance start date and employee consent. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “HR confirms offer acceptance start date and employee consent”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read authorised employee record and joiner checklistAuthorised HRIS, identity service, payroll connection · applicationInstructions & handoff
WorkRead authorised employee record and joiner checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised employee record and joiner checklist”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHR confirms offer acceptance start date and employee consent
3Human
Manager confirms role location equipment and access needsManager · humanInstructions & handoff
WorkManager confirms role location equipment and access needs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Manager confirms role location equipment and access needs”, including actual facts, unresolved issues and consent where required.
UsesRead authorised employee record and joiner checklist
4AI specialistParallel review
Compare requirements with onboarding checklistOnboarding planner · AI specialistInstructions & handoff
WorkCompare requirements with onboarding checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare requirements with onboarding checklist”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesManager confirms role location equipment and access needs
5AI specialistParallel review
Review missing prerequisites and access conflictsAccess-and-readiness reviewer · AI specialistInstructions & handoff
WorkReview missing prerequisites and access conflicts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing prerequisites and access conflicts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesManager confirms role location equipment and access needs
WorkHR verifies required identity and employment evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “HR verifies required identity and employment evidence”, including actual facts, unresolved issues and consent where required.
UsesCompare requirements with onboarding checklist · Review missing prerequisites and access conflicts
7Human
IT and Facilities accept separate task assignmentsIT and Facilities · humanInstructions & handoff
WorkIT and Facilities accept separate task assignments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “IT and Facilities accept separate task assignments”, including actual facts, unresolved issues and consent where required.
UsesHR verifies required identity and employment evidence
WorkManager approves requested equipment and least-privilege access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIT and Facilities accept separate task assignments
Decision routesapprove · request changes · reject
Return for correctionIT and Facilities accept separate task assignments
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate equipment reservation identity requests and orientation events. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create equipment reservation identity requests and orientation events”, with record ID, version/time and success, pending or error state. No inferred success.
UsesManager approves requested equipment and least-privilege access
Needs approval fromManager approves requested equipment and least-privilege access
10Human
IT confirms provisioning receipt and device readinessIT · humanInstructions & handoff
WorkIT confirms provisioning receipt and device readiness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “IT confirms provisioning receipt and device readiness”, including actual facts, unresolved issues and consent where required.
UsesCreate equipment reservation identity requests and orientation events
WorkFacilities confirms access-card readiness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Facilities confirms access-card readiness”, including actual facts, unresolved issues and consent where required.
UsesIT confirms provisioning receipt and device readiness
12Human
New employee authenticates and acknowledges handoverNew employee authenticates and · humanInstructions & handoff
WorkNew employee authenticates and acknowledges handover. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “New employee authenticates and acknowledges handover”, including actual facts, unresolved issues and consent where required.
UsesFacilities confirms access-card readiness
13Human
Resolve missing or failed provisioning before closureHR onboarding coordinator · humanInstructions & handoff
WorkResolve missing or failed provisioning before closure. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve missing or failed provisioning before closure”, including actual facts, unresolved issues and consent where required.
UsesNew employee authenticates and acknowledges handover
14Application
Read back actual account asset and calendar statesAuthorised HRIS, identity service, payroll connection · applicationInstructions & handoff
WorkRead back actual account asset and calendar states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back actual account asset and calendar states”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve missing or failed provisioning before closure
Needs approval fromManager approves requested equipment and least-privilege access
WorkHR accepts onboarding completion and outstanding exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRead back actual account asset and calendar states
Decision routesapprove · request changes · reject
Return for correctionResolve missing or failed provisioning before closure
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
16Application
Save restricted onboarding report and assign follow-upsAuthorised HRIS, identity service, payroll connection · applicationInstructions & handoff
WorkSave restricted onboarding report and assign follow-ups. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save restricted onboarding report and assign follow-ups”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHR accepts onboarding completion and outstanding exceptions
Needs approval fromManager approves requested equipment and least-privilege access · HR accepts onboarding completion and outstanding exceptions
Applications to connect HRIS, identity service, payroll
Least privilege and separate provisioning approvals
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Lead intake and qualification
Capture enquiries, clarify customer needs and assign the next sales action.
Leads lost between chat and sales
Explore workflow
Starts with Enquiry and consent record
People involvedResponsible case owner · Source contributor / affected participant · Sales representative · Independent control approver
AI responsibilitiesLead intake and qualification evidence analyst · Lead intake and qualification exception reviewer
WorkReceive consented enquiry with source reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive consented enquiry with source reference”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Deduplicate contact and company recordsAuthorised CRM, WhatsApp connection · applicationInstructions & handoff
WorkDeduplicate contact and company records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deduplicate contact and company records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive consented enquiry with source reference
3Human
Prospect confirms need budget and timingProspect · humanInstructions & handoff
WorkProspect confirms need budget and timing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Prospect confirms need budget and timing”, including actual facts, unresolved issues and consent where required.
UsesDeduplicate contact and company records
4AI specialistParallel review
Summarise requirement and missing qualification factsLead intake and qualification evidence analyst · AI specialistInstructions & handoff
WorkSummarise requirement and missing qualification facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise requirement and missing qualification facts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesProspect confirms need budget and timing
5AI specialistParallel review
Check product fit using approved catalogueLead intake and qualification exception reviewer · AI specialistInstructions & handoff
WorkCheck product fit using approved catalogue. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check product fit using approved catalogue”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesProspect confirms need budget and timing
6Human
Sales owner verifies authority and next actionSales owner · humanInstructions & handoff
WorkSales owner verifies authority and next action. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales owner verifies authority and next action”, including actual facts, unresolved issues and consent where required.
UsesSummarise requirement and missing qualification facts · Check product fit using approved catalogue
7Human
Ask prospect to clarify gapsResponsible case owner · humanInstructions & handoff
WorkAsk prospect to clarify gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Ask prospect to clarify gaps”, including actual facts, unresolved issues and consent where required.
UsesSales owner verifies authority and next action
WorkCheck assigned territory and existing opportunity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check assigned territory and existing opportunity”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAsk prospect to clarify gaps
9HumanDecision required
Accept opportunity or reject with reasonSales representative · humanInstructions & handoff
WorkAccept opportunity or reject with reason. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCheck assigned territory and existing opportunity
Decision routesapprove · request changes · reject
Return for correctionAsk prospect to clarify gaps
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Create CRM lead and follow-up taskAuthorised CRM, WhatsApp connection · applicationInstructions & handoff
WorkCreate CRM lead and follow-up task. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create CRM lead and follow-up task”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAccept opportunity or reject with reason
Needs approval fromAccept opportunity or reject with reason
11Application
Read back owner stage and due dateAuthorised CRM, WhatsApp connection · applicationInstructions & handoff
WorkRead back owner stage and due date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back owner stage and due date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate CRM lead and follow-up task
Needs approval fromAccept opportunity or reject with reason
WorkSales owner acknowledges assignment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales owner acknowledges assignment”, including actual facts, unresolved issues and consent where required.
WorkRecord permitted customer acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record permitted customer acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSales owner acknowledges assignment
Needs approval fromAccept opportunity or reject with reason
Applications to connect CRM, WhatsApp
Use configured consent and contact rules
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Order acceptance
Check order details, resolve exceptions and record the accepted customer order.
Duplicate orders and missing stock checks
Explore workflow
Starts with Customer order and fulfilment data
People involvedResponsible case owner · Source contributor / affected participant · Sales operations manager · Independent control approver
AI responsibilitiesOrder acceptance evidence analyst · Order acceptance exception reviewer
1Application
Receive order with source order IDAuthorised ERP, inventory, CRM connection · applicationInstructions & handoff
WorkReceive order with source order ID. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive order with source order ID”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Deduplicate retries and check order versionAuthorised ERP, inventory, CRM connection · applicationInstructions & handoff
WorkDeduplicate retries and check order version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deduplicate retries and check order version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive order with source order ID
3Application
Read customer terms credit status and inventoryAuthorised ERP, inventory, CRM connection · applicationInstructions & handoff
WorkRead customer terms credit status and inventory. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read customer terms credit status and inventory”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDeduplicate retries and check order version
4AI specialistParallel review
Compare order with quotation and requested deliveryOrder acceptance evidence analyst · AI specialistInstructions & handoff
WorkCompare order with quotation and requested delivery. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare order with quotation and requested delivery”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead customer terms credit status and inventory
5AI specialistParallel review
Identify quantity tax and address discrepanciesOrder acceptance exception reviewer · AI specialistInstructions & handoff
WorkIdentify quantity tax and address discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify quantity tax and address discrepancies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead customer terms credit status and inventory
WorkSales owner resolves customer changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales owner resolves customer changes”, including actual facts, unresolved issues and consent where required.
UsesCompare order with quotation and requested delivery · Identify quantity tax and address discrepancies
WorkApprove commercial exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSales owner resolves customer changes
Decision routesapprove · request changes · reject
Return for correctionSales owner resolves customer changes
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkReserve stock with versioned quantity check. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reserve stock with versioned quantity check”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApprove commercial exceptions
Needs approval fromApprove commercial exceptions
9Human
Customer accepts backorder or split if neededCustomer · humanInstructions & handoff
WorkCustomer accepts backorder or split if needed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer accepts backorder or split if needed”, including actual facts, unresolved issues and consent where required.
WorkCreate confirmed ERP order. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create confirmed ERP order”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCustomer accepts backorder or split if needed
Needs approval fromApprove commercial exceptions
11Application
Read back lines totals reservation and statusAuthorised ERP, inventory, CRM connection · applicationInstructions & handoff
WorkRead back lines totals reservation and status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back lines totals reservation and status”, with record ID, version/time and success, pending or error state. No inferred success.
WorkOperations accepts delivery handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Operations accepts delivery handoff”, including actual facts, unresolved issues and consent where required.
WorkSend order-specific confirmation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send order-specific confirmation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOperations accepts delivery handoff
Needs approval fromApprove commercial exceptions
14Application
Record remaining obligations and fulfilment queueAuthorised ERP, inventory, CRM connection · applicationInstructions & handoff
WorkRecord remaining obligations and fulfilment queue. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record remaining obligations and fulfilment queue”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend order-specific confirmation
Needs approval fromApprove commercial exceptions
Applications to connect ERP, inventory, CRM
Application must provide idempotent order creation
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Customer support
Gather the customer’s issue, coordinate a reviewed response and track resolution.
Repeated questions and inconsistent escalation
Explore workflow
Starts with Authenticated request and service history
People involvedResponsible case owner · Source contributor / affected participant · Customer support lead · Independent control approver
AI responsibilitiesCustomer support evidence analyst · Customer support exception reviewer
1Application
Receive support request with channel identityAuthorised CRM, knowledge store connection · applicationInstructions & handoff
WorkReceive support request with channel identity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive support request with channel identity”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Match customer product and existing caseAuthorised CRM, knowledge store connection · applicationInstructions & handoff
WorkMatch customer product and existing case. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match customer product and existing case”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive support request with channel identity
3Human
Customer clarifies symptoms and desired resolutionResponsible case owner · humanInstructions & handoff
WorkCustomer clarifies symptoms and desired resolution. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer clarifies symptoms and desired resolution”, including actual facts, unresolved issues and consent where required.
UsesMatch customer product and existing case
4AI specialistParallel review
Search approved knowledge and summarise evidenceCustomer support evidence analyst · AI specialistInstructions & handoff
WorkSearch approved knowledge and summarise evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Search approved knowledge and summarise evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCustomer clarifies symptoms and desired resolution
5AI specialistParallel review
Review solution limits and escalation triggersCustomer support exception reviewer · AI specialistInstructions & handoff
WorkReview solution limits and escalation triggers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review solution limits and escalation triggers”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCustomer clarifies symptoms and desired resolution
6Human
Support agent confirms proposed responseSupport agent · humanInstructions & handoff
WorkSupport agent confirms proposed response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Support agent confirms proposed response”, including actual facts, unresolved issues and consent where required.
UsesSearch approved knowledge and summarise evidence · Review solution limits and escalation triggers
WorkSend scoped troubleshooting instructions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send scoped troubleshooting instructions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSupport agent confirms proposed response
8Human
Customer reports outcome or further evidenceCustomer · humanInstructions & handoff
WorkCustomer reports outcome or further evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer reports outcome or further evidence”, including actual facts, unresolved issues and consent where required.
WorkSpecialist investigates unresolved issue. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Specialist investigates unresolved issue”, including actual facts, unresolved issues and consent where required.
UsesCustomer reports outcome or further evidence
10HumanDecision required
Supervisor approves compensation or nonstandard remedySupervisor · humanInstructions & handoff
WorkSupervisor approves compensation or nonstandard remedy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSpecialist investigates unresolved issue
Decision routesapprove · request changes · reject
Return for correctionSpecialist investigates unresolved issue
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkExecute authorised support-system change. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Execute authorised support-system change”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSupervisor approves compensation or nonstandard remedy
Needs approval fromSupervisor approves compensation or nonstandard remedy
12Application
Read back case and remedy stateAuthorised CRM, knowledge store connection · applicationInstructions & handoff
WorkRead back case and remedy state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back case and remedy state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExecute authorised support-system change
Needs approval fromSupervisor approves compensation or nonstandard remedy
13Human
Customer confirms resolution or reopen requestCustomer · humanInstructions & handoff
WorkCustomer confirms resolution or reopen request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer confirms resolution or reopen request”, including actual facts, unresolved issues and consent where required.
UsesRead back case and remedy state
14Application
Archive conversation and knowledge feedbackAuthorised CRM, knowledge store connection · applicationInstructions & handoff
WorkArchive conversation and knowledge feedback. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive conversation and knowledge feedback”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCustomer confirms resolution or reopen request
Needs approval fromSupervisor approves compensation or nonstandard remedy
Applications to connect CRM, knowledge store
Only authorised customer context is supplied
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Month-end close
Coordinate reconciliations, resolve exceptions and gather approvals for month-end close.
AI responsibilitiesFinancial variance analyst · Close-control reviewer
1Human
Controller opens close period and checklistClose coordinator · humanInstructions & handoff
WorkController opens close period and checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Controller opens close period and checklist”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read ledger subledgers and prior close blockersAuthorised ERP, ledger, document store connection · applicationInstructions & handoff
WorkRead ledger subledgers and prior close blockers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read ledger subledgers and prior close blockers”, with record ID, version/time and success, pending or error state. No inferred success.
UsesController opens close period and checklist
3Application
Reconcile receivables payables bank and inventory in parallelAuthorised ERP, ledger, document store connection · applicationInstructions & handoff
WorkReconcile receivables payables bank and inventory in parallel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile receivables payables bank and inventory in parallel”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead ledger subledgers and prior close blockers
WorkAccounting owners resolve unmatched items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Accounting owners resolve unmatched items”, including actual facts, unresolved issues and consent where required.
UsesReconcile receivables payables bank and inventory in parallel
5AI specialistParallel review
Explain material variances with source referencesFinancial variance analyst · AI specialistInstructions & handoff
WorkExplain material variances with source references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain material variances with source references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAccounting owners resolve unmatched items
6AI specialistParallel review
Review unsupported journals and evidence gapsClose-control reviewer · AI specialistInstructions & handoff
WorkReview unsupported journals and evidence gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unsupported journals and evidence gaps”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAccounting owners resolve unmatched items
7Human
Accountants prepare accrual and adjustment draftsAccountants · humanInstructions & handoff
WorkAccountants prepare accrual and adjustment drafts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Accountants prepare accrual and adjustment drafts”, including actual facts, unresolved issues and consent where required.
UsesExplain material variances with source references · Review unsupported journals and evidence gaps
8HumanDecision required
Independent reviewer approves each adjustmentIndependent reviewer · humanInstructions & handoff
WorkIndependent reviewer approves each adjustment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesAccountants prepare accrual and adjustment drafts
Decision routesapprove · request changes · reject
Return for correctionAccountants prepare accrual and adjustment drafts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Post only approved journals through authorised systemAuthorised ERP, ledger, document store connection · applicationInstructions & handoff
WorkPost only approved journals through authorised system. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Post only approved journals through authorised system”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent reviewer approves each adjustment
Needs approval fromIndependent reviewer approves each adjustment
10Application
Re-run reconciliations and control totalsAuthorised ERP, ledger, document store connection · applicationInstructions & handoff
WorkRe-run reconciliations and control totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Re-run reconciliations and control totals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPost only approved journals through authorised system
Needs approval fromIndependent reviewer approves each adjustment
WorkController accepts unresolved-item treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRe-run reconciliations and control totals
Decision routesapprove · request changes · reject
Return for correctionAccountants prepare accrual and adjustment drafts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12Application
Lock approved period using current stateAuthorised ERP, ledger, document store connection · applicationInstructions & handoff
WorkLock approved period using current state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Lock approved period using current state”, with record ID, version/time and success, pending or error state. No inferred success.
Verify period lock and journal referencesAuthorised ERP, ledger, document store connection · applicationInstructions & handoff
WorkVerify period lock and journal references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify period lock and journal references”, with record ID, version/time and success, pending or error state. No inferred success.
Generate close workbook and management PDFAuthorised ERP, ledger, document store connection · applicationInstructions & handoff
WorkGenerate close workbook and management PDF. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate close workbook and management PDF”, with record ID, version/time and success, pending or error state. No inferred success.
WorkOwners acknowledge next-period corrective actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners acknowledge next-period corrective actions”, including actual facts, unresolved issues and consent where required.
UsesGenerate close workbook and management PDF
Applications to connect ERP, ledger, document store
All required reconciliations must finish
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Paid order to warehouse queue
Check paid order details and prepare a traceable warehouse fulfilment handoff.
Staff copy orders from seller portals into packing sheets.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Store operations operator · Independent control approver
AI responsibilitiesPaid order to warehouse queue evidence analyst · Paid order to warehouse queue exception reviewer
WorkValidate seller webhook signature shop and event identity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate seller webhook signature shop and event identity”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead authoritative paid-order state and lines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authoritative paid-order state and lines”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate seller webhook signature shop and event identity
WorkDeduplicate previously admitted order version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deduplicate previously admitted order version”, with record ID, version/time and success, pending or error state. No inferred success.
WorkCheck payment stock address and fraud-hold prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check payment stock address and fraud-hold prerequisites”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDeduplicate previously admitted order version
5AI specialistParallel review
Summarise fulfilment requirements and special notesPaid order to warehouse queue evidence analyst · AI specialistInstructions & handoff
WorkSummarise fulfilment requirements and special notes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise fulfilment requirements and special notes”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck payment stock address and fraud-hold prerequisites
6AI specialistParallel review
Review inconsistent variants quantities and missing eligibilityPaid order to warehouse queue exception reviewer · AI specialistInstructions & handoff
WorkReview inconsistent variants quantities and missing eligibility. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review inconsistent variants quantities and missing eligibility”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck payment stock address and fraud-hold prerequisites
WorkSeller operations resolves blocked order details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Seller operations resolves blocked order details”, including actual facts, unresolved issues and consent where required.
UsesSummarise fulfilment requirements and special notes · Review inconsistent variants quantities and missing eligibility
8HumanDecision required
Warehouse lead approves nonstandard packing scopeWarehouse lead · humanInstructions & handoff
WorkWarehouse lead approves nonstandard packing scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSeller operations resolves blocked order details
Decision routesapprove · request changes · reject
Return for correctionSeller operations resolves blocked order details
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkReserve eligible stock with current version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reserve eligible stock with current version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesWarehouse lead approves nonstandard packing scope
Needs approval fromWarehouse lead approves nonstandard packing scope
WorkCreate warehouse task using order-linked idempotency reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create warehouse task using order-linked idempotency reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReserve eligible stock with current version
Needs approval fromWarehouse lead approves nonstandard packing scope
WorkRead back task lines and reservation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back task lines and reservation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate warehouse task using order-linked idempotency reference
Needs approval fromWarehouse lead approves nonstandard packing scope
WorkPacker acknowledges assigned order. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Packer acknowledges assigned order”, including actual facts, unresolved issues and consent where required.
WorkSend permitted order confirmation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send permitted order confirmation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPacker acknowledges assigned order
Needs approval fromWarehouse lead approves nonstandard packing scope
WorkReconcile delayed or replayed marketplace events. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile delayed or replayed marketplace events”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend permitted order confirmation
Needs approval fromWarehouse lead approves nonstandard packing scope
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Duplicate/out-of-order events update the existing case; unpaid/cancelled lines cannot enter packing.
Turn a WhatsApp purchase claim into a confirmed order request
Turn chat claims into checked order details, with the buyer’s explicit confirmation.
Operators lose item codes and quantities across chat messages.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedSales chat operator · Buyer / inventory controller · Seller exception approver · Order owner
AI responsibilitiesOrder-intent analyst · Purchase-claim reviewer
1Application
Receive WhatsApp purchase claim and retain channel identityAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing connection · applicationInstructions & handoff
WorkReceive WhatsApp purchase claim and retain channel identity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive WhatsApp purchase claim and retain channel identity”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Resolve session product code variant and buyer contextAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing connection · applicationInstructions & handoff
WorkResolve session product code variant and buyer context. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Resolve session product code variant and buyer context”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive WhatsApp purchase claim and retain channel identity
WorkDeduplicate repeated claim reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deduplicate repeated claim reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve session product code variant and buyer context
WorkBuyer confirms quantity variant and delivery region. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer confirms quantity variant and delivery region”, including actual facts, unresolved issues and consent where required.
UsesDeduplicate repeated claim reference
5AI specialistParallel review
Summarise order intent and missing particularsOrder-intent analyst · AI specialistInstructions & handoff
WorkSummarise order intent and missing particulars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise order intent and missing particulars”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesBuyer confirms quantity variant and delivery region
6AI specialistParallel review
Review conflicting claims ambiguous item codes and policy exceptionsPurchase-claim reviewer · AI specialistInstructions & handoff
WorkReview conflicting claims ambiguous item codes and policy exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting claims ambiguous item codes and policy exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesBuyer confirms quantity variant and delivery region
7Application
Read current stock and price versionAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing connection · applicationInstructions & handoff
WorkRead current stock and price version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current stock and price version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSummarise order intent and missing particulars · Review conflicting claims ambiguous item codes and policy exceptions
WorkSales operator resolves unavailable item or unclear claim. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales operator resolves unavailable item or unclear claim”, including actual facts, unresolved issues and consent where required.
UsesRead current stock and price version
9Human
Buyer accepts documented substitution or waitlistBuyer · humanInstructions & handoff
WorkBuyer accepts documented substitution or waitlist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer accepts documented substitution or waitlist”, including actual facts, unresolved issues and consent where required.
UsesSales operator resolves unavailable item or unclear claim
10HumanDecision required
Seller approves any price or stock exceptionSeller · humanInstructions & handoff
WorkSeller approves any price or stock exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer accepts documented substitution or waitlist
Decision routesapprove · request changes · reject
Return for correctionBuyer accepts documented substitution or waitlist
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Create order request and provisional reservation atomicallyAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing connection · applicationInstructions & handoff
WorkCreate order request and provisional reservation atomically. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create order request and provisional reservation atomically”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approves any price or stock exception
Needs approval fromSeller approves any price or stock exception
12Application
Read back order lines amount expiry and reservationAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing connection · applicationInstructions & handoff
WorkRead back order lines amount expiry and reservation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back order lines amount expiry and reservation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate order request and provisional reservation atomically
Needs approval fromSeller approves any price or stock exception
13Application
Send buyer exact reviewable order summaryAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing connection · applicationInstructions & handoff
WorkSend buyer exact reviewable order summary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send buyer exact reviewable order summary”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back order lines amount expiry and reservation
Needs approval fromSeller approves any price or stock exception
14Human
Buyer explicitly confirms order before payment requestBuyer explicitly · humanInstructions & handoff
WorkBuyer explicitly confirms order before payment request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer explicitly confirms order before payment request”, including actual facts, unresolved issues and consent where required.
UsesSend buyer exact reviewable order summary
15Application
Record confirmation and route to payment with correct order IDAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing connection · applicationInstructions & handoff
WorkRecord confirmation and route to payment with correct order ID. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record confirmation and route to payment with correct order ID”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer explicitly confirms order before payment request
Needs approval fromSeller approves any price or stock exception
Applications to connect Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Cross-channel case routing
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Two requests from the same buyer remain separate unless the buyer explicitly combines them. A repeated message cannot duplicate an order.
Customer complaint resolution
Coordinate investigation, independent review and an authorised complaint response.
Missed deadlines and fragmented ownership
Explore workflow
Starts with Complaint, correspondence and account facts
People involvedResponsible case owner · Source contributor / affected participant · Authorised complaints resolution officer · Independent control approver
WorkReceive complaint and retain authenticated source reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive complaint and retain authenticated source reference”, with record ID, version/time and success, pending or error state. No inferred success.
WorkComplaints officer confirms issue requested remedy and deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Complaints officer confirms issue requested remedy and deadline”, including actual facts, unresolved issues and consent where required.
UsesReceive complaint and retain authenticated source reference
WorkRead authorised product transaction and contact history. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised product transaction and contact history”, with record ID, version/time and success, pending or error state. No inferred success.
UsesComplaints officer confirms issue requested remedy and deadline
WorkBuild evidence-backed complaint chronology. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Build evidence-backed complaint chronology”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead authorised product transaction and contact history
5AI specialistParallel review
Review missing facts inconsistent statements and policy exceptionsCustomer complaint resolution exception reviewer · AI specialistInstructions & handoff
WorkReview missing facts inconsistent statements and policy exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing facts inconsistent statements and policy exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead authorised product transaction and contact history
6Human
Investigator obtains customer and business responsesInvestigator · humanInstructions & handoff
WorkInvestigator obtains customer and business responses. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator obtains customer and business responses”, including actual facts, unresolved issues and consent where required.
WorkSpecialist determines relevant product facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Specialist determines relevant product facts”, including actual facts, unresolved issues and consent where required.
UsesInvestigator obtains customer and business responses
WorkIndependent reviewer approves proposed resolution. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSpecialist determines relevant product facts
Decision routesapprove · request changes · reject
Return for correctionSpecialist determines relevant product facts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised approver decides any compensation separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionSpecialist determines relevant product facts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised officer sends approved response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised officer sends approved response”, including actual facts, unresolved issues and consent where required.
UsesAuthorised approver decides any compensation separately
11Application
Record case status communication and remedy referencesAuthorised CRM, ombudsman reporting connection · applicationInstructions & handoff
WorkRecord case status communication and remedy references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record case status communication and remedy references”, with record ID, version/time and success, pending or error state. No inferred success.
Track customer disagreement or ombudsman escalationResponsible case owner · humanInstructions & handoff
WorkTrack customer disagreement or ombudsman escalation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Track customer disagreement or ombudsman escalation”, including actual facts, unresolved issues and consent where required.
UsesRecord case status communication and remedy references
13Application
Archive restricted evidence and actual outcomeAuthorised CRM, ombudsman reporting connection · applicationInstructions & handoff
WorkArchive restricted evidence and actual outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive restricted evidence and actual outcome”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrack customer disagreement or ombudsman escalation
No automated liability admission or unapproved compensation Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Audit evidence collection
Assign evidence owners, check completeness and track controlled delivery to auditors.
Repeated requests and missing owners
Explore workflow
Starts with Audit request list and approved evidence
AI responsibilitiesAudit evidence indexer · Evidence access-and-integrity reviewer
1Human
Audit liaison registers request scope period recipient and deadlineAudit liaison registers · humanInstructions & handoff
WorkAudit liaison registers request scope period recipient and deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Audit liaison registers request scope period recipient and deadline”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read authorised request list and evidence inventoryAuthorised GRC, document store connection · applicationInstructions & handoff
WorkRead authorised request list and evidence inventory. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised request list and evidence inventory”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAudit liaison registers request scope period recipient and deadline
WorkEvidence owners confirm document authority and access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Evidence owners confirm document authority and access”, including actual facts, unresolved issues and consent where required.
UsesRead authorised request list and evidence inventory
4Application
Retrieve source records with version and hashAuthorised GRC, document store connection · applicationInstructions & handoff
WorkRetrieve source records with version and hash. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve source records with version and hash”, with record ID, version/time and success, pending or error state. No inferred success.
UsesEvidence owners confirm document authority and access
5AI specialistParallel review
Index evidence against individual audit requestsAudit evidence indexer · AI specialistInstructions & handoff
WorkIndex evidence against individual audit requests. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Index evidence against individual audit requests”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRetrieve source records with version and hash
6AI specialistParallel review
Review missing periods contradictory records and access risksEvidence access-and-integrity reviewer · AI specialistInstructions & handoff
WorkReview missing periods contradictory records and access risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing periods contradictory records and access risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRetrieve source records with version and hash
7Human
Owners resolve missing or disputed evidenceOwners · humanInstructions & handoff
WorkOwners resolve missing or disputed evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners resolve missing or disputed evidence”, including actual facts, unresolved issues and consent where required.
UsesIndex evidence against individual audit requests · Review missing periods contradictory records and access risks
WorkPrivacy or legal reviewer checks disclosure scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Privacy or legal reviewer checks disclosure scope”, including actual facts, unresolved issues and consent where required.
WorkIndependent reviewer approves exact response-pack manifest. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesPrivacy or legal reviewer checks disclosure scope
Decision routesapprove · request changes · reject
Return for correctionPrivacy or legal reviewer checks disclosure scope
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Save immutable or retention-controlled evidence bundleAuthorised GRC, document store connection · applicationInstructions & handoff
WorkSave immutable or retention-controlled evidence bundle. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save immutable or retention-controlled evidence bundle”, with record ID, version/time and success, pending or error state. No inferred success.
Verify stored hashes access and retention settingsAuthorised GRC, document store connection · applicationInstructions & handoff
WorkVerify stored hashes access and retention settings. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify stored hashes access and retention settings”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave immutable or retention-controlled evidence bundle
WorkAuthorised liaison delivers through approved channel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised liaison delivers through approved channel”, including actual facts, unresolved issues and consent where required.
UsesVerify stored hashes access and retention settings
13Application
Capture actual delivery acknowledgementAuthorised GRC, document store connection · applicationInstructions & handoff
WorkCapture actual delivery acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Capture actual delivery acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised liaison delivers through approved channel
Respond to auditor follow-up with new version reviewRespond to auditor follow-up with new version · humanInstructions & handoff
WorkRespond to auditor follow-up with new version review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Respond to auditor follow-up with new version review”, including actual facts, unresolved issues and consent where required.
UsesCapture actual delivery acknowledgement
15Application
Archive request evidence approvals and outstanding actionsAuthorised GRC, document store connection · applicationInstructions & handoff
WorkArchive request evidence approvals and outstanding actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive request evidence approvals and outstanding actions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRespond to auditor follow-up with new version review
Need tamper-evident retention and controlled auditor access Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Supplier onboarding
Collect supplier details, check supporting evidence and route approval before setup.
AI responsibilitiesSupplier evidence analyst · Supplier-risk reviewer
1Human
Procurement submits supplier scope and evidenceProcurement · humanInstructions & handoff
WorkProcurement submits supplier scope and evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Procurement submits supplier scope and evidence”, including actual facts, unresolved issues and consent where required.
WorkSearch existing supplier and duplicate identifiers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Search existing supplier and duplicate identifiers”, with record ID, version/time and success, pending or error state. No inferred success.
UsesProcurement submits supplier scope and evidence
WorkRead supplier registry and tax evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read supplier registry and tax evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSearch existing supplier and duplicate identifiers
WorkFinance independently verifies beneficiary ownership. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance independently verifies beneficiary ownership”, including actual facts, unresolved issues and consent where required.
UsesRead supplier registry and tax evidence
5AI specialistParallel review
Assess document completeness and contradictionsSupplier evidence analyst · AI specialistInstructions & handoff
WorkAssess document completeness and contradictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Assess document completeness and contradictions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
Review supplied risk indicators and verification gapsSupplier-risk reviewer · AI specialistInstructions & handoff
WorkReview supplied risk indicators and verification gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review supplied risk indicators and verification gaps”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
Request missing evidence from supplierProcurement requester · humanInstructions & handoff
WorkRequest missing evidence from supplier. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Request missing evidence from supplier”, including actual facts, unresolved issues and consent where required.
UsesAssess document completeness and contradictions · Review supplied risk indicators and verification gaps
WorkSupplier provides corrected records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Supplier provides corrected records”, including actual facts, unresolved issues and consent where required.
UsesRequest missing evidence from supplier
9HumanDecision required
Procurement approves scope and evidenceProcurement · humanInstructions & handoff
WorkProcurement approves scope and evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSupplier provides corrected records
Decision routesapprove · request changes · reject
Return for correctionSupplier provides corrected records
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkFinance approves independently verified payment details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesProcurement approves scope and evidence
Decision routesapprove · request changes · reject
Return for correctionSupplier provides corrected records
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate supplier with transaction hold. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create supplier with transaction hold”, with record ID, version/time and success, pending or error state. No inferred success.
Read back supplier ID and held stateAuthorised ERP, supplier registry connection · applicationInstructions & handoff
WorkRead back supplier ID and held state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back supplier ID and held state”, with record ID, version/time and success, pending or error state. No inferred success.
WorkResolve mismatched provider fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve mismatched provider fields”, including actual facts, unresolved issues and consent where required.
UsesRead back supplier ID and held state
14HumanDecision required
Authorise release only after required checksProcurement approver · humanInstructions & handoff
WorkAuthorise release only after required checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve mismatched provider fields
Decision routesapprove · request changes · reject
Return for correctionResolve mismatched provider fields
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
15Application
Release hold against reviewed record versionAuthorised ERP, supplier registry connection · applicationInstructions & handoff
WorkRelease hold against reviewed record version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Release hold against reviewed record version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorise release only after required checks
Needs approval fromProcurement approves scope and evidence · Finance approves independently verified payment details · Authorise release only after required checks
16Application
Read back final supplier stateAuthorised ERP, supplier registry connection · applicationInstructions & handoff
WorkRead back final supplier state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back final supplier state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelease hold against reviewed record version
Needs approval fromProcurement approves scope and evidence · Finance approves independently verified payment details · Authorise release only after required checks
17Application
Save supplier review and approval packAuthorised ERP, supplier registry connection · applicationInstructions & handoff
WorkSave supplier review and approval pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save supplier review and approval pack”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back final supplier state
Needs approval fromProcurement approves scope and evidence · Finance approves independently verified payment details · Authorise release only after required checks
18Human
Assign renewal and periodic review ownerAssign renewal and periodic · humanInstructions & handoff
WorkAssign renewal and periodic review owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Assign renewal and periodic review owner”, including actual facts, unresolved issues and consent where required.
UsesSave supplier review and approval pack
Applications to connect ERP, supplier registry
Independent verification of bank details
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
IT incident coordination
Assign incident owners, coordinate investigation and verify recovery before closure.
Unclear ownership and slow escalation
Explore workflow
Starts with Incident evidence and runbook
People involvedIncident commander · Service specialist / business owner · Change approver · Service owner
AI responsibilitiesIncident diagnosis analyst · Recovery-risk reviewer
1Application
Receive alert and deduplicate incident identityAuthorised Monitoring, ticketing, deployment API connection · applicationInstructions & handoff
WorkReceive alert and deduplicate incident identity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive alert and deduplicate incident identity”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read monitoring context deployment and service dependenciesAuthorised Monitoring, ticketing, deployment API connection · applicationInstructions & handoff
WorkRead monitoring context deployment and service dependencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read monitoring context deployment and service dependencies”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive alert and deduplicate incident identity
WorkIncident commander confirms impact and severity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Incident commander confirms impact and severity”, including actual facts, unresolved issues and consent where required.
UsesRead monitoring context deployment and service dependencies
4AI specialistParallel review
Summarise timeline and likely diagnostic avenuesIncident diagnosis analyst · AI specialistInstructions & handoff
WorkSummarise timeline and likely diagnostic avenues. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise timeline and likely diagnostic avenues”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesIncident commander confirms impact and severity
5AI specialistParallel review
Review conflicting telemetry and rollback risksRecovery-risk reviewer · AI specialistInstructions & handoff
WorkReview conflicting telemetry and rollback risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting telemetry and rollback risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesIncident commander confirms impact and severity
6Human
Service specialists investigate separate componentsService specialists · humanInstructions & handoff
WorkService specialists investigate separate components. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Service specialists investigate separate components”, including actual facts, unresolved issues and consent where required.
UsesSummarise timeline and likely diagnostic avenues · Review conflicting telemetry and rollback risks
7Application
Collect bounded diagnostic evidence in parallelAuthorised Monitoring, ticketing, deployment API connection · applicationInstructions & handoff
WorkCollect bounded diagnostic evidence in parallel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Collect bounded diagnostic evidence in parallel”, with record ID, version/time and success, pending or error state. No inferred success.
UsesService specialists investigate separate components
WorkIncident commander approves remediation plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCollect bounded diagnostic evidence in parallel
Decision routesapprove · request changes · reject
Return for correctionService specialists investigate separate components
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator executes controlled recovery. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator executes controlled recovery”, including actual facts, unresolved issues and consent where required.
UsesIncident commander approves remediation plan
10Application
Verify service health against agreed checksAuthorised Monitoring, ticketing, deployment API connection · applicationInstructions & handoff
WorkVerify service health against agreed checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify service health against agreed checks”, with record ID, version/time and success, pending or error state. No inferred success.
Needs approval fromIncident commander approves remediation plan
11Human
Business owner confirms user impact resolvedBusiness owner · humanInstructions & handoff
WorkBusiness owner confirms user impact resolved. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Business owner confirms user impact resolved”, including actual facts, unresolved issues and consent where required.
WorkDraft evidence-backed post-incident review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft evidence-backed post-incident review”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesBusiness owner confirms user impact resolved
13HumanDecision required
Service owner approves corrective actionsService owner · humanInstructions & handoff
WorkService owner approves corrective actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesDraft evidence-backed post-incident review
Decision routesapprove · request changes · reject
Return for correctionBusiness owner confirms user impact resolved
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
14Application
Create tracked follow-ups and archive incident evidenceAuthorised Monitoring, ticketing, deployment API connection · applicationInstructions & handoff
WorkCreate tracked follow-ups and archive incident evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create tracked follow-ups and archive incident evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesService owner approves corrective actions
Needs approval fromIncident commander approves remediation plan · Service owner approves corrective actions
Applications to connect Monitoring, ticketing, deployment API
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Company formation checklist
Gather formation documents, resolve missing details and track registration receipts.
Untracked registrations and missing evidence
Explore workflow
Starts with Founder details and checklist
People involvedResponsible case owner · Source contributor / affected participant · Founder / company secretary · Independent control approver
AI responsibilitiesCompany formation checklist evidence analyst · Company formation checklist exception reviewer
1Human
Confirm jurisdiction and entity structureResponsible case owner · humanInstructions & handoff
WorkConfirm jurisdiction and entity structure. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Confirm jurisdiction and entity structure”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Collect directors shareholders and ownership evidenceResponsible case owner · humanInstructions & handoff
WorkCollect directors shareholders and ownership evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Collect directors shareholders and ownership evidence”, including actual facts, unresolved issues and consent where required.
UsesConfirm jurisdiction and entity structure
3Application
Check current filing checklist and fee sourcesAuthorised Registration portal, document store connection · applicationInstructions & handoff
WorkCheck current filing checklist and fee sources. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check current filing checklist and fee sources”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCollect directors shareholders and ownership evidence
4AI specialistParallel review
Compare formation evidence with checklistCompany formation checklist evidence analyst · AI specialistInstructions & handoff
WorkCompare formation evidence with checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare formation evidence with checklist”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck current filing checklist and fee sources
5AI specialistParallel review
Identify inconsistent ownership and missing consentsCompany formation checklist exception reviewer · AI specialistInstructions & handoff
WorkIdentify inconsistent ownership and missing consents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify inconsistent ownership and missing consents”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck current filing checklist and fee sources
6Human
Resolve director and address queriesResolve director and address · humanInstructions & handoff
WorkResolve director and address queries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve director and address queries”, including actual facts, unresolved issues and consent where required.
UsesCompare formation evidence with checklist · Identify inconsistent ownership and missing consents
7HumanDecision required
Approve ownership and formation particularsFounder / company secretary · humanInstructions & handoff
WorkApprove ownership and formation particulars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve director and address queries
Decision routesapprove · request changes · reject
Return for correctionResolve director and address queries
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Human
Prepare required declarationsResponsible case owner · humanInstructions & handoff
WorkPrepare required declarations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Prepare required declarations”, including actual facts, unresolved issues and consent where required.
UsesApprove ownership and formation particulars
9HumanDecision required
Review final filing pack independentlyFounder / company secretary · humanInstructions & handoff
WorkReview final filing pack independently. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesPrepare required declarations
Decision routesapprove · request changes · reject
Return for correctionPrepare required declarations
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Human
Submit through authorised registration portalResponsible case owner · humanInstructions & handoff
WorkSubmit through authorised registration portal. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Submit through authorised registration portal”, including actual facts, unresolved issues and consent where required.
UsesReview final filing pack independently
11Application
Retrieve filing receipt and application referenceAuthorised Registration portal, document store connection · applicationInstructions & handoff
WorkRetrieve filing receipt and application reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve filing receipt and application reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit through authorised registration portal
Needs approval fromApprove ownership and formation particulars · Review final filing pack independently
12Human
Resolve registry queries or rejectionResolve registry · humanInstructions & handoff
WorkResolve registry queries or rejection. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve registry queries or rejection”, including actual facts, unresolved issues and consent where required.
UsesRetrieve filing receipt and application reference
13Application
Record approved registration and effective datesAuthorised Registration portal, document store connection · applicationInstructions & handoff
WorkRecord approved registration and effective dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record approved registration and effective dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve registry queries or rejection
Needs approval fromApprove ownership and formation particulars · Review final filing pack independently
14Application
File formation pack and renewal calendarAuthorised Registration portal, document store connection · applicationInstructions & handoff
WorkFile formation pack and renewal calendar. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “File formation pack and renewal calendar”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord approved registration and effective dates
Needs approval fromApprove ownership and formation particulars · Review final filing pack independently
Applications to connect Registration portal, document store
Human verifies statutory submissions
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Licences and permits
Track permit requirements and renewals, with reviewed submissions and saved receipts.
Missed renewals and fragmented approvals
Explore workflow
Starts with Licence register and expiry dates
People involvedResponsible case owner · Source contributor / affected participant · Licence/compliance owner · Independent control approver
AI responsibilitiesLicences and permits evidence analyst · Licences and permits exception reviewer
1Application
Read licence register and expiry datesAuthorised Licence portal, calendar, document store connection · applicationInstructions & handoff
WorkRead licence register and expiry dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read licence register and expiry dates”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Human
Confirm activities premises and licence ownerResponsible case owner · humanInstructions & handoff
WorkConfirm activities premises and licence owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Confirm activities premises and licence owner”, including actual facts, unresolved issues and consent where required.
UsesRead licence register and expiry dates
3Application
Obtain applicable authority checklistAuthorised Licence portal, calendar, document store connection · applicationInstructions & handoff
WorkObtain applicable authority checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Obtain applicable authority checklist”, with record ID, version/time and success, pending or error state. No inferred success.
UsesConfirm activities premises and licence owner
4AI specialistParallel review
Compare existing permits with activity scopeLicences and permits evidence analyst · AI specialistInstructions & handoff
WorkCompare existing permits with activity scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare existing permits with activity scope”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesObtain applicable authority checklist
5AI specialistParallel review
Identify missing inspection and insurance evidenceLicences and permits exception reviewer · AI specialistInstructions & handoff
WorkIdentify missing inspection and insurance evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify missing inspection and insurance evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesObtain applicable authority checklist
6Human
Collect premises and inspection recordsCollect premises and inspection · humanInstructions & handoff
WorkCollect premises and inspection records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Collect premises and inspection records”, including actual facts, unresolved issues and consent where required.
UsesCompare existing permits with activity scope · Identify missing inspection and insurance evidence
7Human
Resolve discrepancies with operationsResponsible case owner · humanInstructions & handoff
WorkResolve discrepancies with operations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve discrepancies with operations”, including actual facts, unresolved issues and consent where required.
UsesCollect premises and inspection records
8HumanDecision required
Approve renewal scope and costLicence/compliance owner · humanInstructions & handoff
WorkApprove renewal scope and cost. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve discrepancies with operations
Decision routesapprove · request changes · reject
Return for correctionResolve discrepancies with operations
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Submit renewal through authorised channelResponsible case owner · humanInstructions & handoff
WorkSubmit renewal through authorised channel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Submit renewal through authorised channel”, including actual facts, unresolved issues and consent where required.
UsesApprove renewal scope and cost
10Application
Capture application reference and receiptAuthorised Licence portal, calendar, document store connection · applicationInstructions & handoff
WorkCapture application reference and receipt. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Capture application reference and receipt”, with record ID, version/time and success, pending or error state. No inferred success.
WorkAnswer authority queries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Answer authority queries”, including actual facts, unresolved issues and consent where required.
UsesCapture application reference and receipt
12Application
Verify renewed licence validity and conditionsAuthorised Licence portal, calendar, document store connection · applicationInstructions & handoff
WorkVerify renewed licence validity and conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify renewed licence validity and conditions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAnswer authority queries
Needs approval fromApprove renewal scope and cost
13Human
Confirm operating restrictionsResponsible case owner · humanInstructions & handoff
WorkConfirm operating restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Confirm operating restrictions”, including actual facts, unresolved issues and consent where required.
UsesVerify renewed licence validity and conditions
14Application
Archive evidence and schedule next reviewAuthorised Licence portal, calendar, document store connection · applicationInstructions & handoff
WorkArchive evidence and schedule next review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive evidence and schedule next review”, with record ID, version/time and success, pending or error state. No inferred success.
UsesConfirm operating restrictions
Needs approval fromApprove renewal scope and cost
Applications to connect Licence portal, calendar, document store
Jurisdiction rules must be configured
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Business planning and budget
Bring sales assumptions and costs together for a reviewed business plan and budget.
Scattered assumptions and slow review
Explore workflow
Starts with Sales assumptions and cost plan
People involvedResponsible case owner · Source contributor / affected participant · Business owner / finance manager · Independent control approver
AI responsibilitiesBusiness planning and budget evidence analyst · Business planning and budget exception reviewer
1Human
Set planning horizon and business targetsResponsible case owner · humanInstructions & handoff
WorkSet planning horizon and business targets. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Set planning horizon and business targets”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read actual revenue cost and cash recordsAuthorised Spreadsheet, accounting connection · applicationInstructions & handoff
WorkRead actual revenue cost and cash records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read actual revenue cost and cash records”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead headcount and committed expenditure. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read headcount and committed expenditure”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead actual revenue cost and cash records
4AI specialistParallel review
Explain historic trends and assumptionsBusiness planning and budget evidence analyst · AI specialistInstructions & handoff
WorkExplain historic trends and assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain historic trends and assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead headcount and committed expenditure
5AI specialistParallel review
Challenge demand margin and capacity assumptionsBusiness planning and budget exception reviewer · AI specialistInstructions & handoff
WorkChallenge demand margin and capacity assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Challenge demand margin and capacity assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead headcount and committed expenditure
6Human
Department owners submit forecast driversDepartment owners · humanInstructions & handoff
WorkDepartment owners submit forecast drivers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Department owners submit forecast drivers”, including actual facts, unresolved issues and consent where required.
UsesExplain historic trends and assumptions · Challenge demand margin and capacity assumptions
7Application
Calculate base downside and upside casesAuthorised Spreadsheet, accounting connection · applicationInstructions & handoff
WorkCalculate base downside and upside cases. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate base downside and upside cases”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDepartment owners submit forecast drivers
8Human
Resolve inconsistent departmental assumptionsResponsible case owner · humanInstructions & handoff
WorkResolve inconsistent departmental assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve inconsistent departmental assumptions”, including actual facts, unresolved issues and consent where required.
UsesCalculate base downside and upside cases
9AI specialist
Draft the operating plan and cash risksBusiness planning and budget evidence analyst · AI specialistInstructions & handoff
WorkDraft the operating plan and cash risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft the operating plan and cash risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkReview funding and contingency. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesDraft the operating plan and cash risks
Decision routesapprove · request changes · reject
Return for correctionResolve inconsistent departmental assumptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11HumanDecision required
Owner approves final budget versionOwner · humanInstructions & handoff
WorkOwner approves final budget version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesReview funding and contingency
Decision routesapprove · request changes · reject
Return for correctionResolve inconsistent departmental assumptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12Application
Save approved budget and department allocationsAuthorised Spreadsheet, accounting connection · applicationInstructions & handoff
WorkSave approved budget and department allocations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save approved budget and department allocations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves final budget version
Needs approval fromReview funding and contingency · Owner approves final budget version
WorkExport formatted budget workbook. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Export formatted budget workbook”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave approved budget and department allocations
Needs approval fromReview funding and contingency · Owner approves final budget version
14Human
Confirm owners and review cadenceConfirm owners and · humanInstructions & handoff
WorkConfirm owners and review cadence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Confirm owners and review cadence”, including actual facts, unresolved issues and consent where required.
UsesExport formatted budget workbook
Applications to connect Spreadsheet, accounting
AI estimates require owner review
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Quotation and discount approval
Prepare a quote, review discounts and record the approved offer.
Slow quotes and uncontrolled discounts
Explore workflow
Starts with Request, price list, discount policy
People involvedResponsible case owner · Source contributor / affected participant · Sales manager / discount approver · Independent control approver
AI responsibilitiesQuotation and discount approval evidence analyst · Quotation and discount approval exception reviewer
1Human
Capture requested quantities service scope and deadlineResponsible case owner · humanInstructions & handoff
WorkCapture requested quantities service scope and deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Capture requested quantities service scope and deadline”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current catalogue prices and stockAuthorised CRM, price service, document store connection · applicationInstructions & handoff
WorkRead current catalogue prices and stock. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current catalogue prices and stock”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCapture requested quantities service scope and deadline
3Application
Calculate tax freight margin and discount thresholdsAuthorised CRM, price service, document store connection · applicationInstructions & handoff
WorkCalculate tax freight margin and discount thresholds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate tax freight margin and discount thresholds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current catalogue prices and stock
4AI specialistParallel review
Draft quotation options against requirementsQuotation and discount approval evidence analyst · AI specialistInstructions & handoff
WorkDraft quotation options against requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft quotation options against requirements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate tax freight margin and discount thresholds
5AI specialistParallel review
Review exclusions delivery assumptions and policy deviationsQuotation and discount approval exception reviewer · AI specialistInstructions & handoff
WorkReview exclusions delivery assumptions and policy deviations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review exclusions delivery assumptions and policy deviations”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate tax freight margin and discount thresholds
WorkAccount manager resolves customer questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Account manager resolves customer questions”, including actual facts, unresolved issues and consent where required.
UsesDraft quotation options against requirements · Review exclusions delivery assumptions and policy deviations
WorkApprove discount within delegated authority. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesAccount manager resolves customer questions
Decision routesapprove · request changes · reject
Return for correctionAccount manager resolves customer questions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkEscalated approver reviews out-of-limit exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesApprove discount within delegated authority
Decision routesapprove · request changes · reject
Return for correctionAccount manager resolves customer questions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Reprice against current source versionsAuthorised CRM, price service, document store connection · applicationInstructions & handoff
WorkReprice against current source versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reprice against current source versions”, with record ID, version/time and success, pending or error state. No inferred success.
WorkCustomer confirms selected option. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer confirms selected option”, including actual facts, unresolved issues and consent where required.
UsesReprice against current source versions
11Application
Generate versioned quotation and expiryAuthorised CRM, price service, document store connection · applicationInstructions & handoff
WorkGenerate versioned quotation and expiry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate versioned quotation and expiry”, with record ID, version/time and success, pending or error state. No inferred success.
WorkReview final customer-facing document. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesGenerate versioned quotation and expiry
Decision routesapprove · request changes · reject
Return for correctionCustomer confirms selected option
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
13Application
Deliver approved quotation and record CRM referenceAuthorised CRM, price service, document store connection · applicationInstructions & handoff
WorkDeliver approved quotation and record CRM reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deliver approved quotation and record CRM reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReview final customer-facing document
Needs approval fromApprove discount within delegated authority · Escalated approver reviews out-of-limit exception · Review final customer-facing document
14Application
Archive Word PDF and pricing workbookAuthorised CRM, price service, document store connection · applicationInstructions & handoff
WorkArchive Word PDF and pricing workbook. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive Word PDF and pricing workbook”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDeliver approved quotation and record CRM reference
Needs approval fromApprove discount within delegated authority · Escalated approver reviews out-of-limit exception · Review final customer-facing document
Applications to connect CRM, price service, document store
Human approves commercial terms
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Contract review and signature preparation
Collect contract terms, flag issues and prepare the reviewed document for signature.
Untracked deviations and missing reviews
Explore workflow
Starts with Draft contract and approved clause library
People involvedResponsible case owner · Source contributor / affected participant · Authorised contract owner with legal reviewer · Independent control approver
AI responsibilitiesContract review and signature preparation evidence analyst · Contract review and signature preparation exception reviewer
1Human
Submit contract scope counterparty and deadlineResponsible case owner · humanInstructions & handoff
WorkSubmit contract scope counterparty and deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Submit contract scope counterparty and deadline”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Retrieve approved template and clause libraryAuthorised Contract store, signature service connection · applicationInstructions & handoff
WorkRetrieve approved template and clause library. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve approved template and clause library”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit contract scope counterparty and deadline
WorkLoad prior negotiation versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Load prior negotiation versions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRetrieve approved template and clause library
4AI specialistParallel review
Compare proposed wording with approved clausesContract review and signature preparation evidence analyst · AI specialistInstructions & handoff
WorkCompare proposed wording with approved clauses. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare proposed wording with approved clauses”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesLoad prior negotiation versions
5AI specialistParallel review
Identify commercial obligations and missing schedulesContract review and signature preparation exception reviewer · AI specialistInstructions & handoff
WorkIdentify commercial obligations and missing schedules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify commercial obligations and missing schedules”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkCommercial owner resolves scope and pricing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Commercial owner resolves scope and pricing”, including actual facts, unresolved issues and consent where required.
UsesCompare proposed wording with approved clauses · Identify commercial obligations and missing schedules
WorkLegal reviewer handles nonstandard wording. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal reviewer handles nonstandard wording”, including actual facts, unresolved issues and consent where required.
UsesCommercial owner resolves scope and pricing
8HumanDecision required
Approve exceptions under authority policyAuthorised contract owner with legal reviewer · humanInstructions & handoff
WorkApprove exceptions under authority policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesLegal reviewer handles nonstandard wording
Decision routesapprove · request changes · reject
Return for correctionLegal reviewer handles nonstandard wording
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Produce redline and clean draftAuthorised Contract store, signature service connection · applicationInstructions & handoff
WorkProduce redline and clean draft. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Produce redline and clean draft”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApprove exceptions under authority policy
Needs approval fromApprove exceptions under authority policy
WorkCounterparty reviews proposed wording. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Counterparty reviews proposed wording”, including actual facts, unresolved issues and consent where required.
UsesProduce redline and clean draft
11Human
Resolve negotiation changes and re-review affected clausesResponsible case owner · humanInstructions & handoff
WorkResolve negotiation changes and re-review affected clauses. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve negotiation changes and re-review affected clauses”, including actual facts, unresolved issues and consent where required.
UsesCounterparty reviews proposed wording
12HumanDecision required
Approve exact final document hashAuthorised contract owner with legal reviewer · humanInstructions & handoff
WorkApprove exact final document hash. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve negotiation changes and re-review affected clauses
Decision routesapprove · request changes · reject
Return for correctionResolve negotiation changes and re-review affected clauses
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised signatory executes through signature service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised signatory executes through signature service”, including actual facts, unresolved issues and consent where required.
WorkVerify completed signature certificate. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify completed signature certificate”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised signatory executes through signature service
Needs approval fromApprove exceptions under authority policy · Approve exact final document hash
15Application
Archive executed agreement and obligations calendarAuthorised Contract store, signature service connection · applicationInstructions & handoff
WorkArchive executed agreement and obligations calendar. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive executed agreement and obligations calendar”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify completed signature certificate
Needs approval fromApprove exceptions under authority policy · Approve exact final document hash
Applications to connect Contract store, signature service
Signature and legal judgement remain authorised human actions
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Job planning and dispatch
Match jobs with available people and resources, then confirm assignments.
Manual coordination and missed handoffs
Explore workflow
Starts with Confirmed jobs, capacity and dates
People involvedResponsible case owner · Source contributor / affected participant · Dispatch / service operations manager · Independent control approver
AI responsibilitiesJob planning and dispatch evidence analyst · Job planning and dispatch exception reviewer
1Human
Service coordinator captures jobs constraints and datesResponsible case owner · humanInstructions & handoff
WorkService coordinator captures jobs constraints and dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Service coordinator captures jobs constraints and dates”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read technician skills availability and travel constraintsAuthorised Scheduling, field service connection · applicationInstructions & handoff
WorkRead technician skills availability and travel constraints. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read technician skills availability and travel constraints”, with record ID, version/time and success, pending or error state. No inferred success.
UsesService coordinator captures jobs constraints and dates
3Application
Read required parts and safety prerequisitesAuthorised Scheduling, field service connection · applicationInstructions & handoff
WorkRead required parts and safety prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read required parts and safety prerequisites”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead technician skills availability and travel constraints
4AI specialistParallel review
Propose feasible job assignmentsJob planning and dispatch evidence analyst · AI specialistInstructions & handoff
WorkPropose feasible job assignments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose feasible job assignments”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead required parts and safety prerequisites
5AI specialistParallel review
Check certification gaps workload and schedule conflictsJob planning and dispatch exception reviewer · AI specialistInstructions & handoff
WorkCheck certification gaps workload and schedule conflicts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check certification gaps workload and schedule conflicts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkTechnician confirms availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Technician confirms availability”, including actual facts, unresolved issues and consent where required.
WorkCustomer confirms appointment window. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer confirms appointment window”, including actual facts, unresolved issues and consent where required.
UsesTechnician confirms availability
8Human
Resolve gaps without assigning uncertified workersResponsible case owner · humanInstructions & handoff
WorkResolve gaps without assigning uncertified workers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve gaps without assigning uncertified workers”, including actual facts, unresolved issues and consent where required.
WorkSupervisor approves dispatch plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve gaps without assigning uncertified workers
Decision routesapprove · request changes · reject
Return for correctionResolve gaps without assigning uncertified workers
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Reserve parts and publish approved jobsAuthorised Scheduling, field service connection · applicationInstructions & handoff
WorkReserve parts and publish approved jobs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reserve parts and publish approved jobs”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSupervisor approves dispatch plan
Needs approval fromSupervisor approves dispatch plan
11Application
Read back assigned technician and timesAuthorised Scheduling, field service connection · applicationInstructions & handoff
WorkRead back assigned technician and times. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back assigned technician and times”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReserve parts and publish approved jobs
Needs approval fromSupervisor approves dispatch plan
WorkTechnician acknowledges job pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Technician acknowledges job pack”, including actual facts, unresolved issues and consent where required.
UsesRead back assigned technician and times
13Human
Report arrival delay or failed accessResponsible case owner · humanInstructions & handoff
WorkReport arrival delay or failed access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Report arrival delay or failed access”, including actual facts, unresolved issues and consent where required.
UsesTechnician acknowledges job pack
14Application
Update actual job status and rescheduling queueAuthorised Scheduling, field service connection · applicationInstructions & handoff
WorkUpdate actual job status and rescheduling queue. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update actual job status and rescheduling queue”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReport arrival delay or failed access
Needs approval fromSupervisor approves dispatch plan
Applications to connect Scheduling, field service
Capacity constraints require deterministic checks
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Service completion and sign-off
Collect completion evidence, resolve outstanding work and obtain customer sign-off.
Work finished without customer evidence
Explore workflow
Starts with Work record and acceptance checklist
People involvedResponsible case owner · Source contributor / affected participant · Service supervisor; customer signs where required · Independent control approver
AI responsibilitiesService completion and sign-off evidence analyst · Service completion and sign-off exception reviewer
1Application
Read authorised job scope and checklistAuthorised Field service, document store connection · applicationInstructions & handoff
WorkRead authorised job scope and checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised job scope and checklist”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Human
Technician records work parts and measurementsTechnician · humanInstructions & handoff
WorkTechnician records work parts and measurements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Technician records work parts and measurements”, including actual facts, unresolved issues and consent where required.
UsesRead authorised job scope and checklist
3Application
Attach approved completion photos and service logsAuthorised Field service, document store connection · applicationInstructions & handoff
WorkAttach approved completion photos and service logs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Attach approved completion photos and service logs”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTechnician records work parts and measurements
4AI specialistParallel review
Compare completed work with scopeService completion and sign-off evidence analyst · AI specialistInstructions & handoff
WorkCompare completed work with scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare completed work with scope”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAttach approved completion photos and service logs
5AI specialistParallel review
Identify missing tests and unresolved defectsService completion and sign-off exception reviewer · AI specialistInstructions & handoff
WorkIdentify missing tests and unresolved defects. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify missing tests and unresolved defects”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAttach approved completion photos and service logs
6Human
Technician corrects documentation or reworkResponsible case owner · humanInstructions & handoff
WorkTechnician corrects documentation or rework. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Technician corrects documentation or rework”, including actual facts, unresolved issues and consent where required.
UsesCompare completed work with scope · Identify missing tests and unresolved defects
WorkSupervisor inspects exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Supervisor inspects exceptions”, including actual facts, unresolved issues and consent where required.
WorkCustomer reviews completion evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer reviews completion evidence”, including actual facts, unresolved issues and consent where required.
UsesSupervisor inspects exceptions
9HumanDecision required
Customer or authorised reviewer accepts or disputesCustomer or authorised reviewer · humanInstructions & handoff
WorkCustomer or authorised reviewer accepts or disputes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCustomer reviews completion evidence
Decision routesapprove · request changes · reject
Return for correctionCustomer reviews completion evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Human
Resolve disputed items and obtain fresh sign-offResolve disputed items and · humanInstructions & handoff
WorkResolve disputed items and obtain fresh sign-off. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve disputed items and obtain fresh sign-off”, including actual facts, unresolved issues and consent where required.
UsesCustomer or authorised reviewer accepts or disputes
11Application
Record accepted completion and outstanding defectsAuthorised Field service, document store connection · applicationInstructions & handoff
WorkRecord accepted completion and outstanding defects. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record accepted completion and outstanding defects”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve disputed items and obtain fresh sign-off
Needs approval fromCustomer or authorised reviewer accepts or disputes
12Application
Generate service report PDFAuthorised Field service, document store connection · applicationInstructions & handoff
WorkGenerate service report PDF. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate service report PDF”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord accepted completion and outstanding defects
Needs approval fromCustomer or authorised reviewer accepts or disputes
13Application
Create eligible billing handoffAuthorised Field service, document store connection · applicationInstructions & handoff
WorkCreate eligible billing handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create eligible billing handoff”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGenerate service report PDF
Needs approval fromCustomer or authorised reviewer accepts or disputes
14Application
Read back job and handoff referencesAuthorised Field service, document store connection · applicationInstructions & handoff
WorkRead back job and handoff references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back job and handoff references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate eligible billing handoff
Needs approval fromCustomer or authorised reviewer accepts or disputes
Applications to connect Field service, document store
Named human signs off delivery
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Inventory replenishment
Review stock and demand, approve replenishment and track the purchasing handoff.
Late replenishment and excess stock
Explore workflow
Starts with Stock, demand and reorder thresholds
People involvedResponsible case owner · Source contributor / affected participant · Purchasing / inventory manager · Independent control approver
AI responsibilitiesInventory replenishment evidence analyst · Inventory replenishment exception reviewer
1Application
Read stock reservations open orders and demandAuthorised Inventory, ERP connection · applicationInstructions & handoff
WorkRead stock reservations open orders and demand. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read stock reservations open orders and demand”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read supplier lead times and minimum quantitiesAuthorised Inventory, ERP connection · applicationInstructions & handoff
WorkRead supplier lead times and minimum quantities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read supplier lead times and minimum quantities”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead stock reservations open orders and demand
3Application
Calculate available stock and reorder requirementAuthorised Inventory, ERP connection · applicationInstructions & handoff
WorkCalculate available stock and reorder requirement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate available stock and reorder requirement”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead supplier lead times and minimum quantities
4AI specialistParallel review
Explain demand anomalies and stockout riskInventory replenishment evidence analyst · AI specialistInstructions & handoff
WorkExplain demand anomalies and stockout risk. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain demand anomalies and stockout risk”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate available stock and reorder requirement
5AI specialistParallel review
Challenge excess stock and obsolete-item proposalsInventory replenishment exception reviewer · AI specialistInstructions & handoff
WorkChallenge excess stock and obsolete-item proposals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Challenge excess stock and obsolete-item proposals”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate available stock and reorder requirement
6Human
Planner adjusts documented assumptionsResponsible case owner · humanInstructions & handoff
WorkPlanner adjusts documented assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Planner adjusts documented assumptions”, including actual facts, unresolved issues and consent where required.
UsesExplain demand anomalies and stockout risk · Challenge excess stock and obsolete-item proposals
WorkCompare approved supplier prices. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Compare approved supplier prices”, with record ID, version/time and success, pending or error state. No inferred success.
WorkApprove replenishment quantity and budget. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCompare approved supplier prices
Decision routesapprove · request changes · reject
Return for correctionPlanner adjusts documented assumptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Recheck inventory before order creationAuthorised Inventory, ERP connection · applicationInstructions & handoff
WorkRecheck inventory before order creation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck inventory before order creation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApprove replenishment quantity and budget
Needs approval fromApprove replenishment quantity and budget
10Application
Create purchase requisition or approved order draftAuthorised Inventory, ERP connection · applicationInstructions & handoff
WorkCreate purchase requisition or approved order draft. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create purchase requisition or approved order draft”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck inventory before order creation
Needs approval fromApprove replenishment quantity and budget
11Application
Read back lines quantities and referencesAuthorised Inventory, ERP connection · applicationInstructions & handoff
WorkRead back lines quantities and references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back lines quantities and references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate purchase requisition or approved order draft
Needs approval fromApprove replenishment quantity and budget
WorkBuyer confirms vendor acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer confirms vendor acknowledgement”, including actual facts, unresolved issues and consent where required.
WorkTrack expected receipt and exception dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Track expected receipt and exception dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer confirms vendor acknowledgement
Needs approval fromApprove replenishment quantity and budget
14Application
Save replenishment worksheet and decision packAuthorised Inventory, ERP connection · applicationInstructions & handoff
WorkSave replenishment worksheet and decision pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save replenishment worksheet and decision pack”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrack expected receipt and exception dates
Needs approval fromApprove replenishment quantity and budget
Applications to connect Inventory, ERP
Calculate thresholds in an application, not free-form AI
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Quality inspection and rework
Record inspection findings, assign corrective work and review the result before closure.
Defects missed between production and review
Explore workflow
Starts with Inspection measurements and checklist
People involvedResponsible case owner · Source contributor / affected participant · Quality inspector / authorised disposition approver · Independent control approver
AI responsibilitiesQuality inspection and rework evidence analyst · Quality inspection and rework exception reviewer
1Human
Register batch lot and inspection specificationResponsible case owner · humanInstructions & handoff
WorkRegister batch lot and inspection specification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Register batch lot and inspection specification”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Retrieve approved sampling plan and limitsAuthorised Quality management, ERP connection · applicationInstructions & handoff
WorkRetrieve approved sampling plan and limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve approved sampling plan and limits”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRegister batch lot and inspection specification
3Human
Inspector records measurements and evidenceInspector · humanInstructions & handoff
WorkInspector records measurements and evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Inspector records measurements and evidence”, including actual facts, unresolved issues and consent where required.
WorkCalculate failures against deterministic limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate failures against deterministic limits”, with record ID, version/time and success, pending or error state. No inferred success.
UsesInspector records measurements and evidence
5AI specialistParallel review
Summarise defects and recurring patternsQuality inspection and rework evidence analyst · AI specialistInstructions & handoff
WorkSummarise defects and recurring patterns. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise defects and recurring patterns”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate failures against deterministic limits
6AI specialistParallel review
Review evidence gaps and possible affected lotsQuality inspection and rework exception reviewer · AI specialistInstructions & handoff
WorkReview evidence gaps and possible affected lots. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review evidence gaps and possible affected lots”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate failures against deterministic limits
7Human
Production isolates suspect stockResponsible case owner · humanInstructions & handoff
WorkProduction isolates suspect stock. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Production isolates suspect stock”, including actual facts, unresolved issues and consent where required.
UsesSummarise defects and recurring patterns · Review evidence gaps and possible affected lots
8HumanDecision required
Quality lead determines dispositionQuality lead · humanInstructions & handoff
WorkQuality lead determines disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesProduction isolates suspect stock
Decision routesapprove · request changes · reject
Return for correctionProduction isolates suspect stock
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Production performs authorised reworkProduction · humanInstructions & handoff
WorkProduction performs authorised rework. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Production performs authorised rework”, including actual facts, unresolved issues and consent where required.
WorkIndependent inspector repeats required tests. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Independent inspector repeats required tests”, including actual facts, unresolved issues and consent where required.
WorkApprove release or reject lot. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent inspector repeats required tests
Decision routesapprove · request changes · reject
Return for correctionIndependent inspector repeats required tests
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkUpdate quarantine and quality records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update quarantine and quality records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApprove release or reject lot
Needs approval fromQuality lead determines disposition · Approve release or reject lot
WorkVerify inventory disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify inventory disposition”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate quarantine and quality records
Needs approval fromQuality lead determines disposition · Approve release or reject lot
WorkArchive inspection and rework report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive inspection and rework report”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify inventory disposition
Needs approval fromQuality lead determines disposition · Approve release or reject lot
Applications to connect Quality management, ERP
Acceptance criteria must be versioned
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Returns and refunds
Check return evidence, review the resolution and track authorised refund or stock updates.
Slow resolutions and unauthorised refunds
Explore workflow
Starts with Return request and original order
People involvedResponsible case owner · Source contributor / affected participant · Returns / refund approver · Independent control approver
AI responsibilitiesReturns and refunds evidence analyst · Returns and refunds exception reviewer
1Application
Receive return request and original orderAuthorised CRM, order system, payment sandbox connection · applicationInstructions & handoff
WorkReceive return request and original order. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive return request and original order”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Check delivery date policy and earlier refundsAuthorised CRM, order system, payment sandbox connection · applicationInstructions & handoff
WorkCheck delivery date policy and earlier refunds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check delivery date policy and earlier refunds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive return request and original order
3Human
Customer supplies reason and permitted evidenceCustomer · humanInstructions & handoff
WorkCustomer supplies reason and permitted evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer supplies reason and permitted evidence”, including actual facts, unresolved issues and consent where required.
UsesCheck delivery date policy and earlier refunds
4AI specialistParallel review
Compare request with return policyReturns and refunds evidence analyst · AI specialistInstructions & handoff
WorkCompare request with return policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare request with return policy”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCustomer supplies reason and permitted evidence
5AI specialistParallel review
Identify missing evidence and inconsistent claimsReturns and refunds exception reviewer · AI specialistInstructions & handoff
WorkIdentify missing evidence and inconsistent claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify missing evidence and inconsistent claims”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCustomer supplies reason and permitted evidence
6Human
Support resolves factual questionsSupport · humanInstructions & handoff
WorkSupport resolves factual questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Support resolves factual questions”, including actual facts, unresolved issues and consent where required.
UsesCompare request with return policy · Identify missing evidence and inconsistent claims
7HumanDecision required
Approver selects return exchange or declineApprover · humanInstructions & handoff
WorkApprover selects return exchange or decline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSupport resolves factual questions
Decision routesapprove · request changes · reject
Return for correctionSupport resolves factual questions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate authorised return reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create authorised return reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApprover selects return exchange or decline
Needs approval fromApprover selects return exchange or decline
9Human
Warehouse records received quantities and conditionWarehouse · humanInstructions & handoff
WorkWarehouse records received quantities and condition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Warehouse records received quantities and condition”, including actual facts, unresolved issues and consent where required.
WorkSupervisor resolves receipt differences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Supervisor resolves receipt differences”, including actual facts, unresolved issues and consent where required.
UsesWarehouse records received quantities and condition
WorkApprove exact refund or exchange amount. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSupervisor resolves receipt differences
Decision routesapprove · request changes · reject
Return for correctionSupervisor resolves receipt differences
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator executes financial remedy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator executes financial remedy”, including actual facts, unresolved issues and consent where required.
UsesApprove exact refund or exchange amount
13Application
Verify provider state and stock adjustmentAuthorised CRM, order system, payment sandbox connection · applicationInstructions & handoff
WorkVerify provider state and stock adjustment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify provider state and stock adjustment”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised operator executes financial remedy
Needs approval fromApprover selects return exchange or decline · Approve exact refund or exchange amount
14Application
Send accurate outcome and save evidenceAuthorised CRM, order system, payment sandbox connection · applicationInstructions & handoff
WorkSend accurate outcome and save evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send accurate outcome and save evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify provider state and stock adjustment
Needs approval fromApprover selects return exchange or decline · Approve exact refund or exchange amount
Applications to connect CRM, order system, payment sandbox
No autonomous payment release in this prototype
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Expense reimbursement
Check claims and receipts, obtain approval and track the reimbursement handoff.
Missing receipts and unclear policy exceptions
Explore workflow
Starts with Expense claim and policy
People involvedResponsible case owner · Source contributor / affected participant · Claimant’s authorised expense approver · Independent control approver
AI responsibilitiesExpense reimbursement evidence analyst · Expense reimbursement exception reviewer
1Human
Employee submits claim receipts and business purposeEmployee · humanInstructions & handoff
WorkEmployee submits claim receipts and business purpose. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Employee submits claim receipts and business purpose”, including actual facts, unresolved issues and consent where required.
WorkDeduplicate receipt and read expense policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deduplicate receipt and read expense policy”, with record ID, version/time and success, pending or error state. No inferred success.
UsesEmployee submits claim receipts and business purpose
WorkCalculate currency mileage and policy limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate currency mileage and policy limits”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDeduplicate receipt and read expense policy
4AI specialistParallel review
Check receipt completeness and explain exceptionsExpense reimbursement evidence analyst · AI specialistInstructions & handoff
WorkCheck receipt completeness and explain exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check receipt completeness and explain exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate currency mileage and policy limits
5AI specialistParallel review
Review potential duplicate and unsupported itemsExpense reimbursement exception reviewer · AI specialistInstructions & handoff
WorkReview potential duplicate and unsupported items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review potential duplicate and unsupported items”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate currency mileage and policy limits
6Human
Employee corrects missing evidenceResponsible case owner · humanInstructions & handoff
WorkEmployee corrects missing evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Employee corrects missing evidence”, including actual facts, unresolved issues and consent where required.
UsesCheck receipt completeness and explain exceptions · Review potential duplicate and unsupported items
7Human
Manager confirms business purposeManager · humanInstructions & handoff
WorkManager confirms business purpose. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Manager confirms business purpose”, including actual facts, unresolved issues and consent where required.
WorkBudget owner approves policy exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesManager confirms business purpose
Decision routesapprove · request changes · reject
Return for correctionManager confirms business purpose
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkFinance approves reimbursable amount. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBudget owner approves policy exceptions
Decision routesapprove · request changes · reject
Return for correctionManager confirms business purpose
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate reimbursement draft. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create reimbursement draft”, with record ID, version/time and success, pending or error state. No inferred success.
WorkVerify approved lines amount and claimant. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify approved lines amount and claimant”, with record ID, version/time and success, pending or error state. No inferred success.
Authorised payroll or payments operator accepts handoffAuthorised payroll or payments operator · humanInstructions & handoff
WorkAuthorised payroll or payments operator accepts handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised payroll or payments operator accepts handoff”, including actual facts, unresolved issues and consent where required.
WorkArchive claim report and receipts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive claim report and receipts”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised payroll or payments operator accepts handoff
Applications to connect Expense system, accounting
Approval precedes reimbursement execution
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Receivables follow-up
Review unpaid invoices, coordinate customer follow-up and record payment progress.
Overdue debt and inconsistent follow-up
Explore workflow
Starts with Aged receivables and dispute status
People involvedResponsible case owner · Source contributor / affected participant · Receivables / credit controller · Independent control approver
AI responsibilitiesReceivables follow-up evidence analyst · Receivables follow-up exception reviewer
WorkRead aged invoices receipts and dispute flags. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read aged invoices receipts and dispute flags”, with record ID, version/time and success, pending or error state. No inferred success.
WorkReconcile recently received payments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile recently received payments”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead aged invoices receipts and dispute flags
3AI specialistParallel review
Summarise account history and contact preferencesReceivables follow-up evidence analyst · AI specialistInstructions & handoff
WorkSummarise account history and contact preferences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise account history and contact preferences”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesReconcile recently received payments
4AI specialistParallel review
Separate valid disputes from missing-payment evidenceReceivables follow-up exception reviewer · AI specialistInstructions & handoff
WorkSeparate valid disputes from missing-payment evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Separate valid disputes from missing-payment evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkAccount owner reviews proposed contact. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Account owner reviews proposed contact”, including actual facts, unresolved issues and consent where required.
UsesSummarise account history and contact preferences · Separate valid disputes from missing-payment evidence
WorkSend authorised invoice-specific reminder. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send authorised invoice-specific reminder”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAccount owner reviews proposed contact
7Human
Customer provides dispute or payment referenceCustomer · humanInstructions & handoff
WorkCustomer provides dispute or payment reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer provides dispute or payment reference”, including actual facts, unresolved issues and consent where required.
UsesSend authorised invoice-specific reminder
8Human
Finance verifies receipt in merchant accountFinance · humanInstructions & handoff
WorkFinance verifies receipt in merchant account. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance verifies receipt in merchant account”, including actual facts, unresolved issues and consent where required.
UsesCustomer provides dispute or payment reference
9Human
Sales resolves disputed goods or termsSales · humanInstructions & handoff
WorkSales resolves disputed goods or terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales resolves disputed goods or terms”, including actual facts, unresolved issues and consent where required.
UsesFinance verifies receipt in merchant account
10HumanDecision required
Approve agreed collection plan or escalationReceivables / credit controller · humanInstructions & handoff
WorkApprove agreed collection plan or escalation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSales resolves disputed goods or terms
Decision routesapprove · request changes · reject
Return for correctionSales resolves disputed goods or terms
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Record CRM and receivable actionsAuthorised Accounting, CRM, WhatsApp connection · applicationInstructions & handoff
WorkRecord CRM and receivable actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record CRM and receivable actions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApprove agreed collection plan or escalation
Needs approval fromApprove agreed collection plan or escalation
WorkVerify balances and promised dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify balances and promised dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord CRM and receivable actions
Needs approval fromApprove agreed collection plan or escalation
13Application
Save outstanding-items workbook and next follow-upAuthorised Accounting, CRM, WhatsApp connection · applicationInstructions & handoff
WorkSave outstanding-items workbook and next follow-up. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save outstanding-items workbook and next follow-up”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify balances and promised dates
Needs approval fromApprove agreed collection plan or escalation
Applications to connect Accounting, CRM, WhatsApp
Do not send reminders for disputed or paid items
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Bank reconciliation
Match bank entries to accounting records and assign unresolved differences for review.
Unmatched entries and manual spreadsheet work
Explore workflow
Starts with Bank statement and ledger
People involvedResponsible case owner · Source contributor / affected participant · Finance reconciliation reviewer · Independent control approver
AI responsibilitiesBank reconciliation evidence analyst · Bank reconciliation exception reviewer
1Application
Import versioned bank statement and ledger entriesAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkImport versioned bank statement and ledger entries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Import versioned bank statement and ledger entries”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Validate account currency period and opening balancesAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkValidate account currency period and opening balances. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate account currency period and opening balances”, with record ID, version/time and success, pending or error state. No inferred success.
UsesImport versioned bank statement and ledger entries
3Application
Match exact references amounts and datesAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkMatch exact references amounts and dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match exact references amounts and dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate account currency period and opening balances
4Application
Isolate duplicate missing and partial matchesAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkIsolate duplicate missing and partial matches. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Isolate duplicate missing and partial matches”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMatch exact references amounts and dates
5AI specialistParallel review
Explain unmatched items using source evidenceBank reconciliation evidence analyst · AI specialistInstructions & handoff
WorkExplain unmatched items using source evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain unmatched items using source evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesIsolate duplicate missing and partial matches
6AI specialistParallel review
Challenge unsupported fee or transfer assumptionsBank reconciliation exception reviewer · AI specialistInstructions & handoff
WorkChallenge unsupported fee or transfer assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Challenge unsupported fee or transfer assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkAccountant obtains missing supporting records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Accountant obtains missing supporting records”, including actual facts, unresolved issues and consent where required.
UsesExplain unmatched items using source evidence · Challenge unsupported fee or transfer assumptions
8Application
Recalculate proposed adjustments deterministicallyAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkRecalculate proposed adjustments deterministically. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recalculate proposed adjustments deterministically”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAccountant obtains missing supporting records
9HumanDecision required
Reviewer approves each journal proposalReviewer · humanInstructions & handoff
WorkReviewer approves each journal proposal. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionAccountant obtains missing supporting records
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Create approved draft adjustmentsAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkCreate approved draft adjustments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved draft adjustments”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReviewer approves each journal proposal
Needs approval fromReviewer approves each journal proposal
11Application
Read back draft references and totalsAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkRead back draft references and totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back draft references and totals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate approved draft adjustments
Needs approval fromReviewer approves each journal proposal
WorkAccountant resolves remaining exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Accountant resolves remaining exceptions”, including actual facts, unresolved issues and consent where required.
UsesRead back draft references and totals
13Application
Produce reconciled balance and exceptions workbookAuthorised Bank feed, general ledger connection · applicationInstructions & handoff
WorkProduce reconciled balance and exceptions workbook. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Produce reconciled balance and exceptions workbook”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAccountant resolves remaining exceptions
Needs approval fromReviewer approves each journal proposal
14HumanDecision required
Controller signs period reconciliationController · humanInstructions & handoff
WorkController signs period reconciliation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesProduce reconciled balance and exceptions workbook
Decision routesapprove · request changes · reject
Return for correctionAccountant resolves remaining exceptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
Applications to connect Bank feed, general ledger
Matching and arithmetic done by deterministic service
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Cash-flow reporting
Combine expected receipts and payments into a reviewed cash-flow outlook.
Fragmented forecasts and stale facts
Explore workflow
Starts with Receipts, payments and forecast assumptions
People involvedResponsible case owner · Source contributor / affected participant · Finance manager / business owner · Independent control approver
AI responsibilitiesCash-flow reporting evidence analyst · Cash-flow reporting exception reviewer
1Application
Read bank cash balances and dated ledger recordsAuthorised Accounting, spreadsheet connection · applicationInstructions & handoff
WorkRead bank cash balances and dated ledger records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read bank cash balances and dated ledger records”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead receivables payables payroll and commitments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read receivables payables payroll and commitments”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead bank cash balances and dated ledger records
3Human
Owners confirm timing and uncertain receiptsOwners · humanInstructions & handoff
WorkOwners confirm timing and uncertain receipts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners confirm timing and uncertain receipts”, including actual facts, unresolved issues and consent where required.
UsesRead receivables payables payroll and commitments
4Application
Calculate cash projections by currency and weekAuthorised Accounting, spreadsheet connection · applicationInstructions & handoff
WorkCalculate cash projections by currency and week. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate cash projections by currency and week”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwners confirm timing and uncertain receipts
5AI specialistParallel review
Explain forecast drivers and shortfallsCash-flow reporting evidence analyst · AI specialistInstructions & handoff
WorkExplain forecast drivers and shortfalls. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain forecast drivers and shortfalls”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate cash projections by currency and week
6AI specialistParallel review
Challenge unconfirmed receipts and missing obligationsCash-flow reporting exception reviewer · AI specialistInstructions & handoff
WorkChallenge unconfirmed receipts and missing obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Challenge unconfirmed receipts and missing obligations”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate cash projections by currency and week
7Human
Finance revises assumptions with evidenceResponsible case owner · humanInstructions & handoff
WorkFinance revises assumptions with evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance revises assumptions with evidence”, including actual facts, unresolved issues and consent where required.
UsesExplain forecast drivers and shortfalls · Challenge unconfirmed receipts and missing obligations
WorkCalculate downside and delayed-receipt cases. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate downside and delayed-receipt cases”, with record ID, version/time and success, pending or error state. No inferred success.
WorkController approves forecast assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCalculate downside and delayed-receipt cases
Decision routesapprove · request changes · reject
Return for correctionFinance revises assumptions with evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkPrepare management commentary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare management commentary”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkPublish versioned workbook and PDF. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish versioned workbook and PDF”, with record ID, version/time and success, pending or error state. No inferred success.
Management records actions and ownersManagement · humanInstructions & handoff
WorkManagement records actions and owners. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Management records actions and owners”, including actual facts, unresolved issues and consent where required.
WorkSchedule forecast refresh and monitor overdue actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Schedule forecast refresh and monitor overdue actions”, with record ID, version/time and success, pending or error state. No inferred success.
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Tax filing preparation
Gather tax records, check missing evidence and prepare a pack for authorised filing.
Missing documents and rushed reviews
Explore workflow
Starts with Tax data and jurisdiction checklist
People involvedResponsible case owner · Source contributor / affected participant · Authorised tax reviewer / accountant · Independent control approver
Confirm legal entity tax period and filing scopeResponsible case owner · humanInstructions & handoff
WorkConfirm legal entity tax period and filing scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Confirm legal entity tax period and filing scope”, including actual facts, unresolved issues and consent where required.
WorkRead approved ledger tax codes and source documents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved ledger tax codes and source documents”, with record ID, version/time and success, pending or error state. No inferred success.
UsesConfirm legal entity tax period and filing scope
WorkCalculate filing totals using configured tax rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate filing totals using configured tax rules”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved ledger tax codes and source documents
4AI specialistParallel review
Explain missing classifications and evidenceTax filing preparation evidence analyst · AI specialistInstructions & handoff
WorkExplain missing classifications and evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain missing classifications and evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate filing totals using configured tax rules
5AI specialistParallel review
Review unusual movements and unresolved treatmentsTax filing preparation exception reviewer · AI specialistInstructions & handoff
WorkReview unusual movements and unresolved treatments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unusual movements and unresolved treatments”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate filing totals using configured tax rules
WorkTax accountant resolves classifications. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Tax accountant resolves classifications”, including actual facts, unresolved issues and consent where required.
UsesExplain missing classifications and evidence · Review unusual movements and unresolved treatments
7Human
Adviser reviews complex treatment where neededAdviser · humanInstructions & handoff
WorkAdviser reviews complex treatment where needed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Adviser reviews complex treatment where needed”, including actual facts, unresolved issues and consent where required.
WorkRecalculate return on corrected records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recalculate return on corrected records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAdviser reviews complex treatment where needed
WorkAuthorised tax reviewer approves exact return. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRecalculate return on corrected records
Decision routesapprove · request changes · reject
Return for correctionAdviser reviews complex treatment where needed
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Human
Authorised person submits through tax portalAuthorised person · humanInstructions & handoff
WorkAuthorised person submits through tax portal. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised person submits through tax portal”, including actual facts, unresolved issues and consent where required.
WorkRetrieve acknowledgement and payment reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve acknowledgement and payment reference”, with record ID, version/time and success, pending or error state. No inferred success.
Resolve authority rejection or queryResponsible case owner · humanInstructions & handoff
WorkResolve authority rejection or query. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve authority rejection or query”, including actual facts, unresolved issues and consent where required.
UsesRetrieve acknowledgement and payment reference
WorkArchive return calculations and approvals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive return calculations and approvals”, with record ID, version/time and success, pending or error state. No inferred success.
WorkSchedule next obligation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Schedule next obligation”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Tax application, accounting
Qualified reviewer and current local rules required
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Recruitment coordination
Coordinate hiring requests, candidate information, interviews and recorded decisions.
Lost applications and slow scheduling
Explore workflow
Starts with Application and job requirements
People involvedResponsible case owner · Source contributor / affected participant · Hiring manager / HR decision maker · Independent control approver
AI responsibilitiesRecruitment coordination evidence analyst · Recruitment coordination exception reviewer
WorkHiring manager confirms vacancy and interview criteria. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Hiring manager confirms vacancy and interview criteria”, including actual facts, unresolved issues and consent where required.
WorkRead consented applications and interview availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read consented applications and interview availability”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHiring manager confirms vacancy and interview criteria
WorkSummarise supplied job-related candidate evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise supplied job-related candidate evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead consented applications and interview availability
4AI specialistParallel review
Check missing application facts and interview readinessRecruitment coordination exception reviewer · AI specialistInstructions & handoff
WorkCheck missing application facts and interview readiness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check missing application facts and interview readiness”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead consented applications and interview availability
5Human
Recruiter resolves missing information with candidatesRecruiter · humanInstructions & handoff
WorkRecruiter resolves missing information with candidates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Recruiter resolves missing information with candidates”, including actual facts, unresolved issues and consent where required.
Candidate selects available interview slotsCandidate · humanInstructions & handoff
WorkCandidate selects available interview slots. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Candidate selects available interview slots”, including actual facts, unresolved issues and consent where required.
UsesRecruiter resolves missing information with candidates
WorkRecheck interviewer calendars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck interviewer calendars”, with record ID, version/time and success, pending or error state. No inferred success.
WorkInterviewers confirm assignments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Interviewers confirm assignments”, including actual facts, unresolved issues and consent where required.
WorkCreate approved interview events. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved interview events”, with record ID, version/time and success, pending or error state. No inferred success.
UsesInterviewers confirm assignments
10Human
Interviewers record job-related feedbackInterviewers · humanInstructions & handoff
WorkInterviewers record job-related feedback. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Interviewers record job-related feedback”, including actual facts, unresolved issues and consent where required.
UsesCreate approved interview events
11HumanDecision required
Human hiring panel makes selection decisionHuman hiring panel · humanInstructions & handoff
WorkHuman hiring panel makes selection decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesInterviewers record job-related feedback
Decision routesapprove · request changes · reject
Return for correctionInterviewers record job-related feedback
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12Human
Recruiter communicates authorised next stepsResponsible case owner · humanInstructions & handoff
WorkRecruiter communicates authorised next steps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Recruiter communicates authorised next steps”, including actual facts, unresolved issues and consent where required.
UsesHuman hiring panel makes selection decision
13Application
Retain records under approved access and retention policyAuthorised Applicant tracking, calendar connection · applicationInstructions & handoff
WorkRetain records under approved access and retention policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain records under approved access and retention policy”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecruiter communicates authorised next steps
Needs approval fromHuman hiring panel makes selection decision
Applications to connect Applicant tracking, calendar
No autonomous employment eligibility decisions
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Leave approval
Check leave requests and coverage, route approval and record the agreed dates.
Unclear ownership and delayed responses
Explore workflow
Starts with Leave dates and balance
People involvedResponsible case owner · Source contributor / affected participant · Line manager / authorised leave approver · Independent control approver
AI responsibilitiesLeave approval evidence analyst · Leave approval exception reviewer
1Human
Employee submits dates leave type and coverageEmployee · humanInstructions & handoff
WorkEmployee submits dates leave type and coverage. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Employee submits dates leave type and coverage”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read entitlement calendar and team absence limitsAuthorised HRIS, calendar connection · applicationInstructions & handoff
WorkRead entitlement calendar and team absence limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read entitlement calendar and team absence limits”, with record ID, version/time and success, pending or error state. No inferred success.
UsesEmployee submits dates leave type and coverage
3Application
Calculate requested units under configured calendarAuthorised HRIS, calendar connection · applicationInstructions & handoff
WorkCalculate requested units under configured calendar. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate requested units under configured calendar”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead entitlement calendar and team absence limits
4AI specialistParallel review
Explain coverage conflicts and missing informationLeave approval evidence analyst · AI specialistInstructions & handoff
WorkExplain coverage conflicts and missing information. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain coverage conflicts and missing information”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate requested units under configured calendar
5AI specialistParallel review
Review policy exceptions without deciding eligibilityLeave approval exception reviewer · AI specialistInstructions & handoff
WorkReview policy exceptions without deciding eligibility. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review policy exceptions without deciding eligibility”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate requested units under configured calendar
6Human
Employee proposes alternate dates or coverageResponsible case owner · humanInstructions & handoff
WorkEmployee proposes alternate dates or coverage. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Employee proposes alternate dates or coverage”, including actual facts, unresolved issues and consent where required.
UsesExplain coverage conflicts and missing information · Review policy exceptions without deciding eligibility
WorkCoverage colleague confirms handover. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Coverage colleague confirms handover”, including actual facts, unresolved issues and consent where required.
UsesEmployee proposes alternate dates or coverage
8HumanDecision required
Manager approves or declines with reasonManager · humanInstructions & handoff
WorkManager approves or declines with reason. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCoverage colleague confirms handover
Decision routesapprove · request changes · reject
Return for correctionCoverage colleague confirms handover
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9HumanDecision required
HR reviews entitlement exception if requiredHR · humanInstructions & handoff
WorkHR reviews entitlement exception if required. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesManager approves or declines with reason
Decision routesapprove · request changes · reject
Return for correctionCoverage colleague confirms handover
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkUpdate approved leave request and calendar. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update approved leave request and calendar”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHR reviews entitlement exception if required
Needs approval fromManager approves or declines with reason · HR reviews entitlement exception if required
11Application
Read back dates balance and statusAuthorised HRIS, calendar connection · applicationInstructions & handoff
WorkRead back dates balance and status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back dates balance and status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate approved leave request and calendar
Needs approval fromManager approves or declines with reason · HR reviews entitlement exception if required
WorkEmployee acknowledges outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Employee acknowledges outcome”, including actual facts, unresolved issues and consent where required.
UsesRead back dates balance and status
13Application
Record coverage and return-to-work reminderAuthorised HRIS, calendar connection · applicationInstructions & handoff
WorkRecord coverage and return-to-work reminder. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record coverage and return-to-work reminder”, with record ID, version/time and success, pending or error state. No inferred success.
UsesEmployee acknowledges outcome
Needs approval fromManager approves or declines with reason · HR reviews entitlement exception if required
Applications to connect HRIS, calendar
Balances calculated by HR system
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Payroll preparation
Collect payroll inputs, resolve differences and prepare the reviewed payroll handoff.
Repeated corrections and sensitive data exposure
Explore workflow
Starts with Approved timesheets and payroll changes
People involvedResponsible case owner · Source contributor / affected participant · Authorised payroll approver · Independent control approver
AI responsibilitiesPayroll preparation evidence analyst · Payroll preparation exception reviewer
1Human
Payroll owner sets period and authorised populationPayroll owner · humanInstructions & handoff
WorkPayroll owner sets period and authorised population. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Payroll owner sets period and authorised population”, including actual facts, unresolved issues and consent where required.
WorkRead HR attendance approved changes and prior payroll. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read HR attendance approved changes and prior payroll”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPayroll owner sets period and authorised population
3Application
Validate bank details through controlled source checksAuthorised Payroll, HRIS connection · applicationInstructions & handoff
WorkValidate bank details through controlled source checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate bank details through controlled source checks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead HR attendance approved changes and prior payroll
WorkCalculate payroll using approved payroll system. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate payroll using approved payroll system”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate bank details through controlled source checks
5AI specialistParallel review
Summarise gross-to-net movements and missing inputsPayroll preparation evidence analyst · AI specialistInstructions & handoff
WorkSummarise gross-to-net movements and missing inputs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise gross-to-net movements and missing inputs”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate payroll using approved payroll system
6AI specialistParallel review
Review unusual variances duplicates and control exceptionsPayroll preparation exception reviewer · AI specialistInstructions & handoff
WorkReview unusual variances duplicates and control exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unusual variances duplicates and control exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate payroll using approved payroll system
7Human
HR resolves attendance and employment changesHR · humanInstructions & handoff
WorkHR resolves attendance and employment changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “HR resolves attendance and employment changes”, including actual facts, unresolved issues and consent where required.
UsesSummarise gross-to-net movements and missing inputs · Review unusual variances duplicates and control exceptions
WorkPayroll corrects documented calculation inputs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Payroll corrects documented calculation inputs”, including actual facts, unresolved issues and consent where required.
UsesHR resolves attendance and employment changes
9Application
Recalculate and compare control totalsAuthorised Payroll, HRIS connection · applicationInstructions & handoff
WorkRecalculate and compare control totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recalculate and compare control totals”, with record ID, version/time and success, pending or error state. No inferred success.
WorkIndependent payroll reviewer approves exact run. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRecalculate and compare control totals
Decision routesapprove · request changes · reject
Return for correctionPayroll corrects documented calculation inputs
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised finance approver accepts funding handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent payroll reviewer approves exact run
Decision routesapprove · request changes · reject
Return for correctionPayroll corrects documented calculation inputs
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12Application
Export approved bank file or draft onlyAuthorised Payroll, HRIS connection · applicationInstructions & handoff
WorkExport approved bank file or draft only. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Export approved bank file or draft only”, with record ID, version/time and success, pending or error state. No inferred success.
WorkAuthorised operator releases payment separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator releases payment separately”, including actual facts, unresolved issues and consent where required.
WorkVerify payroll posting and remittance references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify payroll posting and remittance references”, with record ID, version/time and success, pending or error state. No inferred success.
Store restricted payslips audit pack and exception listAuthorised Payroll, HRIS connection · applicationInstructions & handoff
WorkStore restricted payslips audit pack and exception list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Store restricted payslips audit pack and exception list”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify payroll posting and remittance references
No autonomous salary payment; protect payroll data
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Employee offboarding
Coordinate access removal, equipment returns and the employee’s final handover.
Unrevoked access and missing assets
Explore workflow
Starts with Exit checklist and owned assets
People involvedResponsible case owner · Source contributor / affected participant · HR owner; IT access and asset owners · Independent control approver
AI responsibilitiesEmployee offboarding evidence analyst · Employee offboarding exception reviewer
WorkHR confirms authorised departure and effective time. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “HR confirms authorised departure and effective time”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read employee access assets and open responsibilitiesAuthorised Identity, HRIS, asset register connection · applicationInstructions & handoff
WorkRead employee access assets and open responsibilities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read employee access assets and open responsibilities”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHR confirms authorised departure and effective time
3AI specialistParallel review
Identify handover and record-retention gapsEmployee offboarding evidence analyst · AI specialistInstructions & handoff
WorkIdentify handover and record-retention gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify handover and record-retention gaps”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead employee access assets and open responsibilities
4AI specialistParallel review
Review access conflicts and timing risksEmployee offboarding exception reviewer · AI specialistInstructions & handoff
WorkReview access conflicts and timing risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review access conflicts and timing risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead employee access assets and open responsibilities
5Human
Manager records handover owner for each obligationManager · humanInstructions & handoff
WorkManager records handover owner for each obligation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Manager records handover owner for each obligation”, including actual facts, unresolved issues and consent where required.
UsesIdentify handover and record-retention gaps · Review access conflicts and timing risks
6Human
Employee returns assets and permitted recordsEmployee returns assets and permitted · humanInstructions & handoff
WorkEmployee returns assets and permitted records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Employee returns assets and permitted records”, including actual facts, unresolved issues and consent where required.
UsesManager records handover owner for each obligation
7Human
IT prepares account-revocation planIT · humanInstructions & handoff
WorkIT prepares account-revocation plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “IT prepares account-revocation plan”, including actual facts, unresolved issues and consent where required.
UsesEmployee returns assets and permitted records
8HumanDecision required
HR and manager approve exact effective actionsHR and manager · humanInstructions & handoff
WorkHR and manager approve exact effective actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIT prepares account-revocation plan
Decision routesapprove · request changes · reject
Return for correctionIT prepares account-revocation plan
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Revoke authorised access at the approved timeAuthorised Identity, HRIS, asset register connection · applicationInstructions & handoff
WorkRevoke authorised access at the approved time. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Revoke authorised access at the approved time”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHR and manager approve exact effective actions
Needs approval fromHR and manager approve exact effective actions
10Application
Read back actual account and session statesAuthorised Identity, HRIS, asset register connection · applicationInstructions & handoff
WorkRead back actual account and session states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back actual account and session states”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRevoke authorised access at the approved time
Needs approval fromHR and manager approve exact effective actions
WorkAsset custodian verifies returns and discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Asset custodian verifies returns and discrepancies”, including actual facts, unresolved issues and consent where required.
WorkFinance reviews final-pay inputs separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance reviews final-pay inputs separately”, including actual facts, unresolved issues and consent where required.
UsesAsset custodian verifies returns and discrepancies
WorkHR approves closure with explicit outstanding items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesFinance reviews final-pay inputs separately
Decision routesapprove · request changes · reject
Return for correctionFinance reviews final-pay inputs separately
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkSave restricted offboarding evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save restricted offboarding evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHR approves closure with explicit outstanding items
Needs approval fromHR and manager approve exact effective actions · HR approves closure with explicit outstanding items
Applications to connect Identity, HRIS, asset register
Evidence required for every revocation
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Access review
Review current permissions, record owner decisions and verify approved access changes.
Stale entitlements and incomplete evidence
Explore workflow
Starts with User and entitlement inventory
People involvedResponsible case owner · Source contributor / affected participant · System / data access owner · Independent control approver
AI responsibilitiesAccess review evidence analyst · Access review exception reviewer
1Human
Control owner sets review scope and cutoffControl owner · humanInstructions & handoff
WorkControl owner sets review scope and cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Control owner sets review scope and cutoff”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current entitlements HR status and prior exceptionsAuthorised Identity, HRIS connection · applicationInstructions & handoff
WorkRead current entitlements HR status and prior exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current entitlements HR status and prior exceptions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesControl owner sets review scope and cutoff
3Application
Compare accounts with approved role policyAuthorised Identity, HRIS connection · applicationInstructions & handoff
WorkCompare accounts with approved role policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Compare accounts with approved role policy”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current entitlements HR status and prior exceptions
4AI specialistParallel review
Summarise excessive stale and orphan accessAccess review evidence analyst · AI specialistInstructions & handoff
WorkSummarise excessive stale and orphan access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise excessive stale and orphan access”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCompare accounts with approved role policy
5AI specialistParallel review
Review conflicting duties and missing ownershipAccess review exception reviewer · AI specialistInstructions & handoff
WorkReview conflicting duties and missing ownership. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting duties and missing ownership”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCompare accounts with approved role policy
6Human
Managers attest business need per entitlementManagers · humanInstructions & handoff
WorkManagers attest business need per entitlement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Managers attest business need per entitlement”, including actual facts, unresolved issues and consent where required.
UsesSummarise excessive stale and orphan access · Review conflicting duties and missing ownership
WorkAccount owners resolve identity mismatches. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Account owners resolve identity mismatches”, including actual facts, unresolved issues and consent where required.
WorkIndependent reviewer approves retain or revoke decisions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesAccount owners resolve identity mismatches
Decision routesapprove · request changes · reject
Return for correctionAccount owners resolve identity mismatches
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkApply authorised entitlement changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply authorised entitlement changes”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent reviewer approves retain or revoke decisions
Needs approval fromIndependent reviewer approves retain or revoke decisions
WorkRead back effective permissions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back effective permissions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApply authorised entitlement changes
Needs approval fromIndependent reviewer approves retain or revoke decisions
11Human
Investigate failed or partial revocationsResponsible case owner · humanInstructions & handoff
WorkInvestigate failed or partial revocations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigate failed or partial revocations”, including actual facts, unresolved issues and consent where required.
UsesRead back effective permissions
12HumanDecision required
Control owner signs exception dispositionControl owner · humanInstructions & handoff
WorkControl owner signs exception disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesInvestigate failed or partial revocations
Decision routesapprove · request changes · reject
Return for correctionInvestigate failed or partial revocations
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
13Application
Save restricted access-review evidence and next review dateAuthorised Identity, HRIS connection · applicationInstructions & handoff
WorkSave restricted access-review evidence and next review date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save restricted access-review evidence and next review date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesControl owner signs exception disposition
Needs approval fromIndependent reviewer approves retain or revoke decisions · Control owner signs exception disposition
Applications to connect Identity, HRIS
Reviewer independence and authoritative identity source
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Policy and SOP review
Gather policy changes, coordinate review and publish the approved procedure.
Outdated procedures and missed sign-off
Explore workflow
Starts with Current SOP and change request
People involvedResponsible case owner · Source contributor / affected participant · Policy owner / authorised publisher · Independent control approver
AI responsibilitiesPolicy and SOP review evidence analyst · Policy and SOP review exception reviewer
1Human
Policy owner defines change reason and effective dateResponsible case owner · humanInstructions & handoff
WorkPolicy owner defines change reason and effective date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Policy owner defines change reason and effective date”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Retrieve current policy obligations and commentsAuthorised Document management connection · applicationInstructions & handoff
WorkRetrieve current policy obligations and comments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve current policy obligations and comments”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPolicy owner defines change reason and effective date
3AI specialistParallel review
Draft changes with source referencesPolicy and SOP review evidence analyst · AI specialistInstructions & handoff
WorkDraft changes with source references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft changes with source references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRetrieve current policy obligations and comments
4AI specialistParallel review
Review ambiguity contradictions and operational impactPolicy and SOP review exception reviewer · AI specialistInstructions & handoff
WorkReview ambiguity contradictions and operational impact. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review ambiguity contradictions and operational impact”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRetrieve current policy obligations and comments
5Human
Department representatives test affected proceduresDepartment representatives · humanInstructions & handoff
WorkDepartment representatives test affected procedures. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Department representatives test affected procedures”, including actual facts, unresolved issues and consent where required.
UsesDraft changes with source references · Review ambiguity contradictions and operational impact
6Human
Legal or compliance reviewer resolves applicable obligationsLegal or compliance reviewer · humanInstructions & handoff
WorkLegal or compliance reviewer resolves applicable obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal or compliance reviewer resolves applicable obligations”, including actual facts, unresolved issues and consent where required.
UsesDepartment representatives test affected procedures
7Human
Owner revises disputed sectionsResponsible case owner · humanInstructions & handoff
WorkOwner revises disputed sections. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner revises disputed sections”, including actual facts, unresolved issues and consent where required.
UsesLegal or compliance reviewer resolves applicable obligations
WorkAuthorised policy approver accepts exact version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner revises disputed sections
Decision routesapprove · request changes · reject
Return for correctionOwner revises disputed sections
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkPublish approved document with access controls. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish approved document with access controls”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised policy approver accepts exact version
Needs approval fromAuthorised policy approver accepts exact version
10Application
Withdraw superseded version from active useAuthorised Document management connection · applicationInstructions & handoff
WorkWithdraw superseded version from active use. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Withdraw superseded version from active use”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPublish approved document with access controls
Needs approval fromAuthorised policy approver accepts exact version
WorkRequired readers acknowledge changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Required readers acknowledge changes”, including actual facts, unresolved issues and consent where required.
WorkTrack overdue acknowledgements and exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Track overdue acknowledgements and exceptions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRequired readers acknowledge changes
Needs approval fromAuthorised policy approver accepts exact version
13Application
Archive version history and next review dateAuthorised Document management connection · applicationInstructions & handoff
WorkArchive version history and next review date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive version history and next review date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrack overdue acknowledgements and exceptions
Needs approval fromAuthorised policy approver accepts exact version
Applications to connect Document management
New policy versions do not silently change running work
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Internal management reporting
Combine business records into a reviewed management report with assigned follow-ups.
Repeated copying and inconsistent commentary
Explore workflow
Starts with Operational metrics and prior report
People involvedResponsible case owner · Source contributor / affected participant · Report owner / management reviewer · Independent control approver
Management defines reporting period metrics and audienceResponsible case owner · humanInstructions & handoff
WorkManagement defines reporting period metrics and audience. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Management defines reporting period metrics and audience”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved operational sources in parallelAuthorised Data service, spreadsheet, document store connection · applicationInstructions & handoff
WorkRead approved operational sources in parallel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved operational sources in parallel”, with record ID, version/time and success, pending or error state. No inferred success.
UsesManagement defines reporting period metrics and audience
3Application
Validate freshness completeness and control totalsAuthorised Data service, spreadsheet, document store connection · applicationInstructions & handoff
WorkValidate freshness completeness and control totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate freshness completeness and control totals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved operational sources in parallel
4AI specialistParallel review
Explain performance against agreed targetsInternal management reporting evidence analyst · AI specialistInstructions & handoff
WorkExplain performance against agreed targets. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain performance against agreed targets”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate freshness completeness and control totals
5AI specialistParallel review
Challenge anomalies missing sources and misleading comparisonsInternal management reporting exception reviewer · AI specialistInstructions & handoff
WorkChallenge anomalies missing sources and misleading comparisons. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Challenge anomalies missing sources and misleading comparisons”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate freshness completeness and control totals
6Human
Data owners correct source issuesResponsible case owner · humanInstructions & handoff
WorkData owners correct source issues. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Data owners correct source issues”, including actual facts, unresolved issues and consent where required.
UsesExplain performance against agreed targets · Challenge anomalies missing sources and misleading comparisons
7Application
Recompute metrics on corrected snapshotsAuthorised Data service, spreadsheet, document store connection · applicationInstructions & handoff
WorkRecompute metrics on corrected snapshots. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recompute metrics on corrected snapshots”, with record ID, version/time and success, pending or error state. No inferred success.
UsesData owners correct source issues
8AI specialist
Prepare executive commentary with referencesInternal management reporting evidence analyst · AI specialistInstructions & handoff
WorkPrepare executive commentary with references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare executive commentary with references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkManagement reviewer approves report version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesPrepare executive commentary with references
Decision routesapprove · request changes · reject
Return for correctionData owners correct source issues
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Generate Excel workbook and PDF briefingAuthorised Data service, spreadsheet, document store connection · applicationInstructions & handoff
WorkGenerate Excel workbook and PDF briefing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate Excel workbook and PDF briefing”, with record ID, version/time and success, pending or error state. No inferred success.
UsesManagement reviewer approves report version
Needs approval fromManagement reviewer approves report version
11Application
Save to selected restricted cloud folderAuthorised Data service, spreadsheet, document store connection · applicationInstructions & handoff
WorkSave to selected restricted cloud folder. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save to selected restricted cloud folder”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGenerate Excel workbook and PDF briefing
Needs approval fromManagement reviewer approves report version
12Human
Owners acknowledge actions and due datesOwners · humanInstructions & handoff
WorkOwners acknowledge actions and due dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners acknowledge actions and due dates”, including actual facts, unresolved issues and consent where required.
UsesSave to selected restricted cloud folder
13Application
Monitor unresolved actions for next reporting cycleAuthorised Data service, spreadsheet, document store connection · applicationInstructions & handoff
WorkMonitor unresolved actions for next reporting cycle. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Monitor unresolved actions for next reporting cycle”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwners acknowledge actions and due dates
Needs approval fromManagement reviewer approves report version
Applications to connect Data service, spreadsheet, document store
Each claim traceable to supplied facts
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
New location rollout
Coordinate people, systems and readiness checks for opening a new location.
Parallel dependencies and approval bottlenecks
Explore workflow
Starts with Rollout plan and readiness checklist
People involvedResponsible case owner · Source contributor / affected participant · Rollout sponsor / site operations owner · Independent control approver
AI responsibilitiesNew location rollout evidence analyst · New location rollout exception reviewer
WorkSponsor confirms location opening scope and date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sponsor confirms location opening scope and date”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Facilities finance IT and sales nominate accountable ownersResponsible case owner · humanInstructions & handoff
WorkFacilities finance IT and sales nominate accountable owners. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Facilities finance IT and sales nominate accountable owners”, including actual facts, unresolved issues and consent where required.
UsesSponsor confirms location opening scope and date
WorkRead lease budget staffing and deployment prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read lease budget staffing and deployment prerequisites”, with record ID, version/time and success, pending or error state. No inferred success.
UsesFacilities finance IT and sales nominate accountable owners
4AI specialistParallel review
Build dependency and readiness summaryNew location rollout evidence analyst · AI specialistInstructions & handoff
WorkBuild dependency and readiness summary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Build dependency and readiness summary”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead lease budget staffing and deployment prerequisites
5AI specialistParallel review
Review missing approvals and critical-path risksNew location rollout exception reviewer · AI specialistInstructions & handoff
WorkReview missing approvals and critical-path risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing approvals and critical-path risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead lease budget staffing and deployment prerequisites
6Human
Owners prepare premises permits staffing and connectivity in parallelOwners · humanInstructions & handoff
WorkOwners prepare premises permits staffing and connectivity in parallel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners prepare premises permits staffing and connectivity in parallel”, including actual facts, unresolved issues and consent where required.
UsesBuild dependency and readiness summary · Review missing approvals and critical-path risks
7HumanDecision required
Sponsor approves budget and milestone planSponsor · humanInstructions & handoff
WorkSponsor approves budget and milestone plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwners prepare premises permits staffing and connectivity in parallel
Decision routesapprove · request changes · reject
Return for correctionOwners prepare premises permits staffing and connectivity in parallel
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Create linked work packages and calendar checkpointsAuthorised Facilities, finance, identity, CRM connection · applicationInstructions & handoff
WorkCreate linked work packages and calendar checkpoints. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create linked work packages and calendar checkpoints”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSponsor approves budget and milestone plan
Needs approval fromSponsor approves budget and milestone plan
WorkOwners submit completion evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners submit completion evidence”, including actual facts, unresolved issues and consent where required.
UsesCreate linked work packages and calendar checkpoints
10Human
Resolve delayed dependencies and replan affected milestonesResponsible case owner · humanInstructions & handoff
WorkResolve delayed dependencies and replan affected milestones. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve delayed dependencies and replan affected milestones”, including actual facts, unresolved issues and consent where required.
WorkIndependent readiness reviewers inspect opening prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve delayed dependencies and replan affected milestones
Decision routesapprove · request changes · reject
Return for correctionResolve delayed dependencies and replan affected milestones
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12HumanDecision required
Sponsor records go or no-go decisionSponsor · humanInstructions & handoff
WorkSponsor records go or no-go decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionResolve delayed dependencies and replan affected milestones
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkActivate only approved operational resources. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Activate only approved operational resources”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSponsor records go or no-go decision
Needs approval fromSponsor approves budget and milestone plan · Independent readiness reviewers inspect opening prerequisites · Sponsor records go or no-go decision
14Application
Verify actual systems and location readinessAuthorised Facilities, finance, identity, CRM connection · applicationInstructions & handoff
WorkVerify actual systems and location readiness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify actual systems and location readiness”, with record ID, version/time and success, pending or error state. No inferred success.
UsesActivate only approved operational resources
Needs approval fromSponsor approves budget and milestone plan · Independent readiness reviewers inspect opening prerequisites · Sponsor records go or no-go decision
WorkArchive opening pack and outstanding post-opening actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive opening pack and outstanding post-opening actions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify actual systems and location readiness
Needs approval fromSponsor approves budget and milestone plan · Independent readiness reviewers inspect opening prerequisites · Sponsor records go or no-go decision
Applications to connect Facilities, finance, identity, CRM
All mandatory workstreams complete before release
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Company sale or closure preparation
Collect business records, assign closure or sale tasks and track reviewed handovers.
Missing obligations, records and owners
Explore workflow
Starts with Asset register, obligations and closure checklist
People involvedResponsible case owner · Source contributor / affected participant · Business owner with legal, finance and HR reviewers · Independent control approver
AI responsibilitiesCompany sale or closure preparation evidence analyst · Company sale or closure preparation exception reviewer
1Human
Owners confirm sale closure or restructuring scopeOwners · humanInstructions & handoff
WorkOwners confirm sale closure or restructuring scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners confirm sale closure or restructuring scope”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Legal finance HR and IT accept workstream ownershipLegal finance HR and IT · humanInstructions & handoff
WorkLegal finance HR and IT accept workstream ownership. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal finance HR and IT accept workstream ownership”, including actual facts, unresolved issues and consent where required.
UsesOwners confirm sale closure or restructuring scope
3Application
Inventory contracts assets liabilities records and accessAuthorised Accounting, legal document store connection · applicationInstructions & handoff
WorkInventory contracts assets liabilities records and access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Inventory contracts assets liabilities records and access”, with record ID, version/time and success, pending or error state. No inferred success.
UsesLegal finance HR and IT accept workstream ownership
4AI specialistParallel review
Summarise obligations and missing evidenceCompany sale or closure preparation evidence analyst · AI specialistInstructions & handoff
WorkSummarise obligations and missing evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise obligations and missing evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesInventory contracts assets liabilities records and access
5AI specialistParallel review
Review dependency conflicts and unresolved liabilitiesCompany sale or closure preparation exception reviewer · AI specialistInstructions & handoff
WorkReview dependency conflicts and unresolved liabilities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review dependency conflicts and unresolved liabilities”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesInventory contracts assets liabilities records and access
WorkLegal advisers determine required notices and approvals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal advisers determine required notices and approvals”, including actual facts, unresolved issues and consent where required.
UsesSummarise obligations and missing evidence · Review dependency conflicts and unresolved liabilities
7Human
Finance reconciles outstanding balances and asset recordsFinance reconciles outstanding balances and asset · humanInstructions & handoff
WorkFinance reconciles outstanding balances and asset records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance reconciles outstanding balances and asset records”, including actual facts, unresolved issues and consent where required.
UsesLegal advisers determine required notices and approvals
WorkHR prepares authorised staff communications. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “HR prepares authorised staff communications”, including actual facts, unresolved issues and consent where required.
UsesFinance reconciles outstanding balances and asset records
WorkAuthorised owners approve workstream plans. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesHR prepares authorised staff communications
Decision routesapprove · request changes · reject
Return for correctionHR prepares authorised staff communications
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Human
Responsible people execute statutory or contractual actionsResponsible people · humanInstructions & handoff
WorkResponsible people execute statutory or contractual actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Responsible people execute statutory or contractual actions”, including actual facts, unresolved issues and consent where required.
UsesAuthorised owners approve workstream plans
11Application
Record receipts transfers revocations and retention evidenceAuthorised Accounting, legal document store connection · applicationInstructions & handoff
WorkRecord receipts transfers revocations and retention evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record receipts transfers revocations and retention evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResponsible people execute statutory or contractual actions
Resolve exceptions before final sign-offResolve exceptions before final · humanInstructions & handoff
WorkResolve exceptions before final sign-off. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve exceptions before final sign-off”, including actual facts, unresolved issues and consent where required.
UsesRecord receipts transfers revocations and retention evidence
WorkAuthorised owners accept completion and retained obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve exceptions before final sign-off
Decision routesapprove · request changes · reject
Return for correctionResolve exceptions before final sign-off
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
14Application
Archive controlled closure or transaction packAuthorised Accounting, legal document store connection · applicationInstructions & handoff
WorkArchive controlled closure or transaction pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive controlled closure or transaction pack”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised owners accept completion and retained obligations
Applications to connect Accounting, legal document store
Legal, tax and employee actions require qualified review
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Retail onboarding review
Gather onboarding evidence, flag gaps and coordinate authorised identity and risk review.
Repeated collection and incomplete due diligence
Explore workflow
Starts with Application and identity evidence
People involvedResponsible case owner · Source contributor / affected participant · Authorised onboarding / KYC officer · Independent control approver
Relationship officer records application and consentRelationship officer · humanInstructions & handoff
WorkRelationship officer records application and consent. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship officer records application and consent”, including actual facts, unresolved issues and consent where required.
WorkRetrieve approved identity and onboarding checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve approved identity and onboarding checklist”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelationship officer records application and consent
WorkApplicant supplies required identity and address evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Applicant supplies required identity and address evidence”, including actual facts, unresolved issues and consent where required.
UsesRetrieve approved identity and onboarding checklist
WorkQuery authorised identity and screening providers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Query authorised identity and screening providers”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApplicant supplies required identity and address evidence
5AI specialistParallel review
Index evidence and completeness gapsRetail onboarding review evidence analyst · AI specialistInstructions & handoff
WorkIndex evidence and completeness gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Index evidence and completeness gaps”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery authorised identity and screening providers
6AI specialistParallel review
Compare inconsistent identity attributes and unresolved alertsRetail onboarding review exception reviewer · AI specialistInstructions & handoff
WorkCompare inconsistent identity attributes and unresolved alerts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare inconsistent identity attributes and unresolved alerts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery authorised identity and screening providers
WorkOfficer requests corrected evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer requests corrected evidence”, including actual facts, unresolved issues and consent where required.
UsesIndex evidence and completeness gaps · Compare inconsistent identity attributes and unresolved alerts
WorkCompliance analyst investigates screening matches. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance analyst investigates screening matches”, including actual facts, unresolved issues and consent where required.
WorkIndependent onboarding checker reviews evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionCompliance analyst investigates screening matches
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10HumanDecision required
Authorised officer records account-opening dispositionAuthorised officer · humanInstructions & handoff
WorkAuthorised officer records account-opening disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionCompliance analyst investigates screening matches
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkSubmit approved onboarding instruction to core sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Submit approved onboarding instruction to core sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised officer records account-opening disposition
Read back account status and conditionsAuthorised Core banking, identity verification, screening connection · applicationInstructions & handoff
WorkRead back account status and conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back account status and conditions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit approved onboarding instruction to core sandbox
Resolve provider rejection without inventing approvalResponsible case owner · humanInstructions & handoff
WorkResolve provider rejection without inventing approval. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve provider rejection without inventing approval”, including actual facts, unresolved issues and consent where required.
WorkArchive restricted onboarding decision and references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive restricted onboarding decision and references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve provider rejection without inventing approval
Applications to connect Core banking, identity verification, screening
Model does not establish legal identity or grant account access Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Corporate onboarding and beneficial ownership
Trace ownership evidence and route unresolved company risks to authorised reviewers.
Complex ownership and scattered evidence
Explore workflow
Starts with Entity documents and ownership records
People involvedResponsible case owner · Source contributor / affected participant · Corporate KYC / due diligence approver · Independent control approver
AI responsibilitiesCorporate onboarding and beneficial ownership evidence analyst · Corporate onboarding and beneficial ownership exception reviewer
1Human
Relationship manager captures entity scope and ownership declarationResponsible case owner · humanInstructions & handoff
WorkRelationship manager captures entity scope and ownership declaration. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager captures entity scope and ownership declaration”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Retrieve registry extracts and existing customer recordsAuthorised Company registry, KYC, screening connection · applicationInstructions & handoff
WorkRetrieve registry extracts and existing customer records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve registry extracts and existing customer records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelationship manager captures entity scope and ownership declaration
WorkCustomer supplies ownership chain and controlling persons. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer supplies ownership chain and controlling persons”, including actual facts, unresolved issues and consent where required.
UsesRetrieve registry extracts and existing customer records
4Application
Query authorised screening on declared entitiesAuthorised Company registry, KYC, screening connection · applicationInstructions & handoff
WorkQuery authorised screening on declared entities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Query authorised screening on declared entities”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCustomer supplies ownership chain and controlling persons
5AI specialistParallel review
Map ownership evidence and missing linksCorporate onboarding and beneficial ownership evidence analyst · AI specialistInstructions & handoff
WorkMap ownership evidence and missing links. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Map ownership evidence and missing links”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery authorised screening on declared entities
6AI specialistParallel review
Review inconsistent dates identities and control claimsCorporate onboarding and beneficial ownership exception reviewer · AI specialistInstructions & handoff
WorkReview inconsistent dates identities and control claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review inconsistent dates identities and control claims”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery authorised screening on declared entities
WorkCorporate KYC analyst resolves beneficial-owner gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Corporate KYC analyst resolves beneficial-owner gaps”, including actual facts, unresolved issues and consent where required.
UsesMap ownership evidence and missing links · Review inconsistent dates identities and control claims
WorkCompliance investigates unresolved screening. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance investigates unresolved screening”, including actual facts, unresolved issues and consent where required.
WorkIndependent reviewer approves evidence completeness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCompliance investigates unresolved screening
Decision routesapprove · request changes · reject
Return for correctionCompliance investigates unresolved screening
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10HumanDecision required
Authorised bank officer records onboarding dispositionAuthorised bank officer · humanInstructions & handoff
WorkAuthorised bank officer records onboarding disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionCompliance investigates unresolved screening
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkSubmit approved customer-profile draft. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Submit approved customer-profile draft”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised bank officer records onboarding disposition
Needs approval fromIndependent reviewer approves evidence completeness · Authorised bank officer records onboarding disposition
12Application
Read back legal entity owners and restrictionsAuthorised Company registry, KYC, screening connection · applicationInstructions & handoff
WorkRead back legal entity owners and restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back legal entity owners and restrictions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit approved customer-profile draft
Needs approval fromIndependent reviewer approves evidence completeness · Authorised bank officer records onboarding disposition
13Human
Resolve rejected or partial updatesResponsible case owner · humanInstructions & handoff
WorkResolve rejected or partial updates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve rejected or partial updates”, including actual facts, unresolved issues and consent where required.
UsesRead back legal entity owners and restrictions
14Application
Archive ownership graph evidence and review datesAuthorised Company registry, KYC, screening connection · applicationInstructions & handoff
WorkArchive ownership graph evidence and review dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive ownership graph evidence and review dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve rejected or partial updates
Needs approval fromIndependent reviewer approves evidence completeness · Authorised bank officer records onboarding disposition
Applications to connect Company registry, KYC, screening
Human resolves beneficial ownership and material risk Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Periodic KYC refresh
Gather updated customer records and coordinate the required KYC review.
Large overdue review backlogs
Explore workflow
Starts with Customer review queue and updated evidence
People involvedResponsible case owner · Source contributor / affected participant · KYC review / risk approver · Independent control approver
Identify customers due under approved review policyAuthorised KYC, registry, screening connection · applicationInstructions & handoff
WorkIdentify customers due under approved review policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Identify customers due under approved review policy”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Batch-read current KYC registry and screening snapshotsAuthorised KYC, registry, screening connection · applicationInstructions & handoff
WorkBatch-read current KYC registry and screening snapshots. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Batch-read current KYC registry and screening snapshots”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIdentify customers due under approved review policy
3Human
Case owner confirms review scope and existing restrictionsCase owner · humanInstructions & handoff
WorkCase owner confirms review scope and existing restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Case owner confirms review scope and existing restrictions”, including actual facts, unresolved issues and consent where required.
UsesBatch-read current KYC registry and screening snapshots
4AI specialistParallel review
Compare changes since previous reviewPeriodic KYC refresh evidence analyst · AI specialistInstructions & handoff
WorkCompare changes since previous review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare changes since previous review”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCase owner confirms review scope and existing restrictions
5AI specialistParallel review
Review stale or contradictory due-diligence evidencePeriodic KYC refresh exception reviewer · AI specialistInstructions & handoff
WorkReview stale or contradictory due-diligence evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review stale or contradictory due-diligence evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCase owner confirms review scope and existing restrictions
WorkCustomer provides requested updates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer provides requested updates”, including actual facts, unresolved issues and consent where required.
UsesCompare changes since previous review · Review stale or contradictory due-diligence evidence
WorkKYC analyst validates changed information. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “KYC analyst validates changed information”, including actual facts, unresolved issues and consent where required.
WorkCompliance resolves alerts independently. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance resolves alerts independently”, including actual facts, unresolved issues and consent where required.
UsesKYC analyst validates changed information
9HumanDecision required
Reviewer accepts review or requests more evidenceReviewer · humanInstructions & handoff
WorkReviewer accepts review or requests more evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCompliance resolves alerts independently
Decision routesapprove · request changes · reject
Return for correctionCompliance resolves alerts independently
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkUpdate approved KYC review record. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update approved KYC review record”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReviewer accepts review or requests more evidence
Needs approval fromReviewer accepts review or requests more evidence
11Application
Read back review date outstanding items and statusAuthorised KYC, registry, screening connection · applicationInstructions & handoff
WorkRead back review date outstanding items and status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back review date outstanding items and status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate approved KYC review record
Needs approval fromReviewer accepts review or requests more evidence
12Human
Owner acknowledges any continuing restrictionsOwner · humanInstructions & handoff
WorkOwner acknowledges any continuing restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner acknowledges any continuing restrictions”, including actual facts, unresolved issues and consent where required.
UsesRead back review date outstanding items and status
13Application
Save review pack and next due dateAuthorised KYC, registry, screening connection · applicationInstructions & handoff
WorkSave review pack and next due date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save review pack and next due date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner acknowledges any continuing restrictions
Needs approval fromReviewer accepts review or requests more evidence
WorkAggregate batch exceptions without closing unresolved cases. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Aggregate batch exceptions without closing unresolved cases”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave review pack and next due date
Needs approval fromReviewer accepts review or requests more evidence
Applications to connect KYC, registry, screening
Risk policy and review frequency configured by bank Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Customer data amendments
Verify requested customer changes, obtain approval and confirm the recorded update.
Fraudulent changes and duplicate entry
Explore workflow
Starts with Authenticated request and existing record
People involvedResponsible case owner · Source contributor / affected participant · Authorised customer maintenance checker · Independent control approver
AI responsibilitiesCustomer data amendments evidence analyst · Customer data amendments exception reviewer
1Human
Officer captures requested amendment and customer authorityResponsible case owner · humanInstructions & handoff
WorkOfficer captures requested amendment and customer authority. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer captures requested amendment and customer authority”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current core and CRM record versionsAuthorised Core banking, CRM connection · applicationInstructions & handoff
WorkRead current core and CRM record versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current core and CRM record versions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOfficer captures requested amendment and customer authority
WorkCustomer supplies supporting evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer supplies supporting evidence”, including actual facts, unresolved issues and consent where required.
WorkVerify authorised identity evidence source. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify authorised identity evidence source”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCustomer supplies supporting evidence
5AI specialistParallel review
Compare requested changes with supporting documentsCustomer data amendments evidence analyst · AI specialistInstructions & handoff
WorkCompare requested changes with supporting documents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare requested changes with supporting documents”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesVerify authorised identity evidence source
6AI specialistParallel review
Flag conflicting fields and change-risk indicatorsCustomer data amendments exception reviewer · AI specialistInstructions & handoff
WorkFlag conflicting fields and change-risk indicators. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Flag conflicting fields and change-risk indicators”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkOfficer resolves discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer resolves discrepancies”, including actual facts, unresolved issues and consent where required.
UsesCompare requested changes with supporting documents · Flag conflicting fields and change-risk indicators
WorkIndependent checker approves exact field changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOfficer resolves discrepancies
Decision routesapprove · request changes · reject
Return for correctionOfficer resolves discrepancies
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Re-read record versions before updateAuthorised Core banking, CRM connection · applicationInstructions & handoff
WorkRe-read record versions before update. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Re-read record versions before update”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent checker approves exact field changes
Needs approval fromIndependent checker approves exact field changes
WorkApply approved amendment in authorised sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply approved amendment in authorised sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRe-read record versions before update
Needs approval fromIndependent checker approves exact field changes
11Application
Read back affected core and CRM fieldsAuthorised Core banking, CRM connection · applicationInstructions & handoff
WorkRead back affected core and CRM fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back affected core and CRM fields”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApply approved amendment in authorised sandbox
Needs approval fromIndependent checker approves exact field changes
12Human
Investigate partial synchronisationResponsible case owner · humanInstructions & handoff
WorkInvestigate partial synchronisation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigate partial synchronisation”, including actual facts, unresolved issues and consent where required.
WorkNotify customer through verified permitted channel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Notify customer through verified permitted channel”, with record ID, version/time and success, pending or error state. No inferred success.
UsesInvestigate partial synchronisation
Needs approval fromIndependent checker approves exact field changes
WorkArchive old-new values and approval evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive old-new values and approval evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesNotify customer through verified permitted channel
Needs approval fromIndependent checker approves exact field changes
Applications to connect Core banking, CRM
High-risk contact or payment changes require step-up verification Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Account closure
Check balances, holds and obligations before routing an account-closure decision.
Unresolved balances and obligations
Explore workflow
Starts with Closure request and product holdings
People involvedResponsible case owner · Source contributor / affected participant · Account servicing approver · Independent control approver
AI responsibilitiesAccount closure evidence analyst · Account closure exception reviewer
1Human
Officer records authenticated closure requestOfficer · humanInstructions & handoff
WorkOfficer records authenticated closure request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer records authenticated closure request”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read balances pending payments mandates and holdsAuthorised Core banking, CRM, document store connection · applicationInstructions & handoff
WorkRead balances pending payments mandates and holds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read balances pending payments mandates and holds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOfficer records authenticated closure request
3Application
Read linked products and retention requirementsAuthorised Core banking, CRM, document store connection · applicationInstructions & handoff
WorkRead linked products and retention requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read linked products and retention requirements”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead balances pending payments mandates and holds
WorkSummarise unresolved closure obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise unresolved closure obligations”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead linked products and retention requirements
5AI specialistParallel review
Review missing authority and conflicting restrictionsAccount closure exception reviewer · AI specialistInstructions & handoff
WorkReview missing authority and conflicting restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing authority and conflicting restrictions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead linked products and retention requirements
6Human
Customer and operations resolve outstanding itemsCustomer and operations · humanInstructions & handoff
WorkCustomer and operations resolve outstanding items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer and operations resolve outstanding items”, including actual facts, unresolved issues and consent where required.
WorkProduct owners confirm linked-service treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Product owners confirm linked-service treatment”, including actual facts, unresolved issues and consent where required.
UsesCustomer and operations resolve outstanding items
WorkIndependent checker verifies closure prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionProduct owners confirm linked-service treatment
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised officer approves closure instruction. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionProduct owners confirm linked-service treatment
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Submit approved closure action to core sandboxAuthorised Core banking, CRM, document store connection · applicationInstructions & handoff
WorkSubmit approved closure action to core sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Submit approved closure action to core sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
Read back account state and effective dateAuthorised Core banking, CRM, document store connection · applicationInstructions & handoff
WorkRead back account state and effective date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back account state and effective date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit approved closure action to core sandbox
Resolve rejected or pending provider responseResponsible case owner · humanInstructions & handoff
WorkResolve rejected or pending provider response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve rejected or pending provider response”, including actual facts, unresolved issues and consent where required.
WorkDeliver permitted closure acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deliver permitted closure acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
Retain evidence and unresolved residual obligationsAuthorised Core banking, CRM, document store connection · applicationInstructions & handoff
WorkRetain evidence and unresolved residual obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain evidence and unresolved residual obligations”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Core banking, CRM, document store
No closure until holds and obligations resolved Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Corporate credit origination
Organise company financials and credit evidence for an authorised lending decision.
Manual financial spreading and cross-team reviews
Explore workflow
Starts with Financials, facility request and entity evidence
WorkRelationship manager captures facility purpose and requested terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager captures facility purpose and requested terms”, including actual facts, unresolved issues and consent where required.
WorkRead authorised borrower financials exposures and screening. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised borrower financials exposures and screening”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelationship manager captures facility purpose and requested terms
WorkCalculate approved financial ratios using deterministic service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate approved financial ratios using deterministic service”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead authorised borrower financials exposures and screening
4AI specialistParallel review
Financial analyst explains cash flows and supplied ratiosCorporate financial analyst · AI specialistInstructions & handoff
WorkFinancial analyst explains cash flows and supplied ratios. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Financial analyst explains cash flows and supplied ratios”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate approved financial ratios using deterministic service
5AI specialistParallel review
Credit-document specialist checks evidence and conditionsCredit-document reviewer · AI specialistInstructions & handoff
WorkCredit-document specialist checks evidence and conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Credit-document specialist checks evidence and conditions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate approved financial ratios using deterministic service
WorkRelationship manager obtains missing borrower information. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager obtains missing borrower information”, including actual facts, unresolved issues and consent where required.
UsesFinancial analyst explains cash flows and supplied ratios · Credit-document specialist checks evidence and conditions
7Human
Compliance and legal review their separate exceptionsCompliance and legal · humanInstructions & handoff
WorkCompliance and legal review their separate exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance and legal review their separate exceptions”, including actual facts, unresolved issues and consent where required.
UsesRelationship manager obtains missing borrower information
8AI specialist
Credit memo specialist consolidates findings and disagreementsCorporate financial analyst · AI specialistInstructions & handoff
WorkCredit memo specialist consolidates findings and disagreements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Credit memo specialist consolidates findings and disagreements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCompliance and legal review their separate exceptions
9Human
Credit officer challenges assumptions and requests reworkCredit officer challenges assumptions and · humanInstructions & handoff
WorkCredit officer challenges assumptions and requests rework. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Credit officer challenges assumptions and requests rework”, including actual facts, unresolved issues and consent where required.
UsesCredit memo specialist consolidates findings and disagreements
10Human
Relationship manager submits corrected version and source referencesRelationship manager · humanInstructions & handoff
WorkRelationship manager submits corrected version and source references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager submits corrected version and source references”, including actual facts, unresolved issues and consent where required.
UsesCredit officer challenges assumptions and requests rework
WorkIndependent credit reviewer accepts complete committee pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRelationship manager submits corrected version and source references
Decision routesapprove · request changes · reject
Return for correctionRelationship manager submits corrected version and source references
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12HumanDecision required
Authorised credit committee records decision and conditionsAuthorised credit committee · humanInstructions & handoff
WorkAuthorised credit committee records decision and conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionRelationship manager submits corrected version and source references
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkLegal officer prepares approved documentation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal officer prepares approved documentation”, including actual facts, unresolved issues and consent where required.
UsesAuthorised credit committee records decision and conditions
14Application
Save approved terms and decision evidence to LOS sandboxAuthorised Loan origination, financial analysis, screening connection · applicationInstructions & handoff
WorkSave approved terms and decision evidence to LOS sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save approved terms and decision evidence to LOS sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesLegal officer prepares approved documentation
Needs approval fromIndependent credit reviewer accepts complete committee pack · Authorised credit committee records decision and conditions
15Application
Read back facility draft conditions and decision referencesAuthorised Loan origination, financial analysis, screening connection · applicationInstructions & handoff
WorkRead back facility draft conditions and decision references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back facility draft conditions and decision references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave approved terms and decision evidence to LOS sandbox
Needs approval fromIndependent credit reviewer accepts complete committee pack · Authorised credit committee records decision and conditions
16Human
Operations verifies conditions before separate drawdown processOperations · humanInstructions & handoff
WorkOperations verifies conditions before separate drawdown process. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Operations verifies conditions before separate drawdown process”, including actual facts, unresolved issues and consent where required.
UsesRead back facility draft conditions and decision references
17Application
Archive Word memorandum PDF decision and Excel ratio packAuthorised Loan origination, financial analysis, screening connection · applicationInstructions & handoff
WorkArchive Word memorandum PDF decision and Excel ratio pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive Word memorandum PDF decision and Excel ratio pack”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOperations verifies conditions before separate drawdown process
Needs approval fromIndependent credit reviewer accepts complete committee pack · Authorised credit committee records decision and conditions
Applications to connect Loan origination, financial analysis, screening
Authorised credit decision; no autonomous lending eligibility Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Retail loan application review
Check loan documents and policy-service results for the authorised credit reviewer.
Missing documents and inconsistent case preparation
Explore workflow
Starts with Application and authorised assessment data
People involvedResponsible case owner · Source contributor / affected participant · Authorised lending decision maker · Independent control approver
Lending officer captures application and consentResponsible case owner · humanInstructions & handoff
WorkLending officer captures application and consent. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Lending officer captures application and consent”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read verified income identity and bureau evidenceAuthorised LOS, bureau, identity verification connection · applicationInstructions & handoff
WorkRead verified income identity and bureau evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read verified income identity and bureau evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesLending officer captures application and consent
WorkCalculate policy measures using approved calculation service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate policy measures using approved calculation service”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead verified income identity and bureau evidence
4AI specialistParallel review
Index missing or inconsistent application factsRetail loan application review evidence analyst · AI specialistInstructions & handoff
WorkIndex missing or inconsistent application facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Index missing or inconsistent application facts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate policy measures using approved calculation service
5AI specialistParallel review
Explain source discrepancies without deciding eligibilityRetail loan application review exception reviewer · AI specialistInstructions & handoff
WorkExplain source discrepancies without deciding eligibility. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain source discrepancies without deciding eligibility”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate policy measures using approved calculation service
WorkApplicant supplies permitted clarifications. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Applicant supplies permitted clarifications”, including actual facts, unresolved issues and consent where required.
UsesIndex missing or inconsistent application facts · Explain source discrepancies without deciding eligibility
7Human
Officer verifies corrections and affordability evidenceOfficer · humanInstructions & handoff
WorkOfficer verifies corrections and affordability evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer verifies corrections and affordability evidence”, including actual facts, unresolved issues and consent where required.
WorkCompliance reviews applicable exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance reviews applicable exceptions”, including actual facts, unresolved issues and consent where required.
UsesOfficer verifies corrections and affordability evidence
WorkIndependent checker verifies decision pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCompliance reviews applicable exceptions
Decision routesapprove · request changes · reject
Return for correctionCompliance reviews applicable exceptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10HumanDecision required
Authorised lender records eligibility and terms decisionAuthorised lender · humanInstructions & handoff
WorkAuthorised lender records eligibility and terms decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent checker verifies decision pack
Decision routesapprove · request changes · reject
Return for correctionCompliance reviews applicable exceptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Save approved decision draft in LOS sandboxAuthorised LOS, bureau, identity verification connection · applicationInstructions & handoff
WorkSave approved decision draft in LOS sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save approved decision draft in LOS sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised lender records eligibility and terms decision
Needs approval fromIndependent checker verifies decision pack · Authorised lender records eligibility and terms decision
12Application
Read back status terms and conditionsAuthorised LOS, bureau, identity verification connection · applicationInstructions & handoff
WorkRead back status terms and conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back status terms and conditions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave approved decision draft in LOS sandbox
Needs approval fromIndependent checker verifies decision pack · Authorised lender records eligibility and terms decision
13Human
Resolve provider errors before customer communicationResponsible case owner · humanInstructions & handoff
WorkResolve provider errors before customer communication. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve provider errors before customer communication”, including actual facts, unresolved issues and consent where required.
WorkArchive restricted decision evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive restricted decision evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve provider errors before customer communication
Needs approval fromIndependent checker verifies decision pack · Authorised lender records eligibility and terms decision
Applications to connect LOS, bureau, identity verification
Use bank-approved deterministic affordability and policy services Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Annual credit review
Refresh borrower evidence, review changes and track the annual credit decision.
Large portfolios and late reviews
Explore workflow
Starts with Exposure, financials and covenant data
People involvedResponsible case owner · Source contributor / affected participant · Credit risk review approver · Independent control approver
Identify facilities due for annual reviewAuthorised LOS, limits, financial analysis connection · applicationInstructions & handoff
WorkIdentify facilities due for annual review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Identify facilities due for annual review”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read current exposures financials covenants and collateralAuthorised LOS, limits, financial analysis connection · applicationInstructions & handoff
WorkRead current exposures financials covenants and collateral. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current exposures financials covenants and collateral”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRelationship manager confirms current borrower circumstances. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager confirms current borrower circumstances”, including actual facts, unresolved issues and consent where required.
UsesRead current exposures financials covenants and collateral
WorkCalculate approved ratios and covenant results. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate approved ratios and covenant results”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelationship manager confirms current borrower circumstances
WorkExplain year-on-year financial movements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain year-on-year financial movements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate approved ratios and covenant results
6AI specialistParallel review
Review stale evidence and unresolved facility conditionsAnnual credit review exception reviewer · AI specialistInstructions & handoff
WorkReview stale evidence and unresolved facility conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review stale evidence and unresolved facility conditions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate approved ratios and covenant results
7Human
Obtain missing statements and supporting evidenceResponsible case owner · humanInstructions & handoff
WorkObtain missing statements and supporting evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Obtain missing statements and supporting evidence”, including actual facts, unresolved issues and consent where required.
UsesExplain year-on-year financial movements · Review stale evidence and unresolved facility conditions
8Human
Risk and compliance reviewers resolve exceptionsRisk and compliance reviewers · humanInstructions & handoff
WorkRisk and compliance reviewers resolve exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Risk and compliance reviewers resolve exceptions”, including actual facts, unresolved issues and consent where required.
UsesObtain missing statements and supporting evidence
WorkIndependent reviewer accepts review pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRisk and compliance reviewers resolve exceptions
Decision routesapprove · request changes · reject
Return for correctionRisk and compliance reviewers resolve exceptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised credit officer records review decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent reviewer accepts review pack
Decision routesapprove · request changes · reject
Return for correctionRisk and compliance reviewers resolve exceptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Update approved review status and conditions in LOSAuthorised LOS, limits, financial analysis connection · applicationInstructions & handoff
WorkUpdate approved review status and conditions in LOS. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update approved review status and conditions in LOS”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised credit officer records review decision
Read back review dates and monitoring requirementsAuthorised LOS, limits, financial analysis connection · applicationInstructions & handoff
WorkRead back review dates and monitoring requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back review dates and monitoring requirements”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate approved review status and conditions in LOS
Assign unresolved conditions to named ownersResponsible case owner · humanInstructions & handoff
WorkAssign unresolved conditions to named owners. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Assign unresolved conditions to named owners”, including actual facts, unresolved issues and consent where required.
UsesRead back review dates and monitoring requirements
14Application
Save review memorandum and calculation workbookAuthorised LOS, limits, financial analysis connection · applicationInstructions & handoff
WorkSave review memorandum and calculation workbook. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save review memorandum and calculation workbook”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect LOS, limits, financial analysis
Existing borrower monitoring policies apply Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Covenant monitoring
Check covenant evidence, flag potential breaches and assign follow-up decisions.
Manual document chasing and missed breaches
Explore workflow
Starts with Agreements and covenant measurements
People involvedResponsible case owner · Source contributor / affected participant · Relationship / credit risk owner · Independent control approver
AI responsibilitiesCovenant monitoring evidence analyst · Covenant monitoring exception reviewer
1Application
Read active covenant definitions and reporting datesAuthorised Loan servicing, covenant calculation service connection · applicationInstructions & handoff
WorkRead active covenant definitions and reporting dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read active covenant definitions and reporting dates”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Retrieve authorised borrower reports and servicing dataAuthorised Loan servicing, covenant calculation service connection · applicationInstructions & handoff
WorkRetrieve authorised borrower reports and servicing data. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve authorised borrower reports and servicing data”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead active covenant definitions and reporting dates
3Application
Calculate tests using approved versioned formulasAuthorised Loan servicing, covenant calculation service connection · applicationInstructions & handoff
WorkCalculate tests using approved versioned formulas. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate tests using approved versioned formulas”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRetrieve authorised borrower reports and servicing data
4AI specialistParallel review
Explain covenant movements and possible breachesCovenant monitoring evidence analyst · AI specialistInstructions & handoff
WorkExplain covenant movements and possible breaches. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain covenant movements and possible breaches”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate tests using approved versioned formulas
5AI specialistParallel review
Check missing evidence waiver dates and calculation assumptionsCovenant monitoring exception reviewer · AI specialistInstructions & handoff
WorkCheck missing evidence waiver dates and calculation assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check missing evidence waiver dates and calculation assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate tests using approved versioned formulas
6Human
Relationship manager validates facts with borrowerResponsible case owner · humanInstructions & handoff
WorkRelationship manager validates facts with borrower. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager validates facts with borrower”, including actual facts, unresolved issues and consent where required.
UsesExplain covenant movements and possible breaches · Check missing evidence waiver dates and calculation assumptions
WorkCredit officer reviews breach or uncertainty. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Credit officer reviews breach or uncertainty”, including actual facts, unresolved issues and consent where required.
UsesRelationship manager validates facts with borrower
8Human
Legal reviewer checks current waiver evidenceResponsible case owner · humanInstructions & handoff
WorkLegal reviewer checks current waiver evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal reviewer checks current waiver evidence”, including actual facts, unresolved issues and consent where required.
WorkAuthorised officer approves monitoring disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesLegal reviewer checks current waiver evidence
Decision routesapprove · request changes · reject
Return for correctionLegal reviewer checks current waiver evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Record approved breach or waiver treatmentAuthorised Loan servicing, covenant calculation service connection · applicationInstructions & handoff
WorkRecord approved breach or waiver treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record approved breach or waiver treatment”, with record ID, version/time and success, pending or error state. No inferred success.
Read back status owner and next monitoring dateAuthorised Loan servicing, covenant calculation service connection · applicationInstructions & handoff
WorkRead back status owner and next monitoring date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back status owner and next monitoring date”, with record ID, version/time and success, pending or error state. No inferred success.
Resolve disputed calculations through reworkResponsible case owner · humanInstructions & handoff
WorkResolve disputed calculations through rework. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve disputed calculations through rework”, including actual facts, unresolved issues and consent where required.
UsesRead back status owner and next monitoring date
13Application
Save calculation workbook and monitoring evidenceAuthorised Loan servicing, covenant calculation service connection · applicationInstructions & handoff
WorkSave calculation workbook and monitoring evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save calculation workbook and monitoring evidence”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Loan servicing, covenant calculation service
Deterministic formulas; adverse action decided by authorised staff Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Collateral valuation review
Gather collateral records and valuations for independent qualified review.
Stale valuations and missing documents
Explore workflow
Starts with Valuation report and collateral register
People involvedResponsible case owner · Source contributor / affected participant · Collateral / credit risk approver · Independent control approver
Identify collateral with due or expired valuationAuthorised Collateral, approved valuation service connection · applicationInstructions & handoff
WorkIdentify collateral with due or expired valuation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Identify collateral with due or expired valuation”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read collateral register prior valuation and policyAuthorised Collateral, approved valuation service connection · applicationInstructions & handoff
WorkRead collateral register prior valuation and policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read collateral register prior valuation and policy”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIdentify collateral with due or expired valuation
WorkCollateral officer confirms asset and valuation scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Collateral officer confirms asset and valuation scope”, including actual facts, unresolved issues and consent where required.
UsesRead collateral register prior valuation and policy
WorkApproved valuer supplies independent report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Approved valuer supplies independent report”, including actual facts, unresolved issues and consent where required.
UsesCollateral officer confirms asset and valuation scope
5AI specialistParallel review
Index report assumptions limitations and missing evidenceCollateral valuation review evidence analyst · AI specialistInstructions & handoff
WorkIndex report assumptions limitations and missing evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Index report assumptions limitations and missing evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApproved valuer supplies independent report
6AI specialistParallel review
Compare asset identity dates and inconsistenciesCollateral valuation review exception reviewer · AI specialistInstructions & handoff
WorkCompare asset identity dates and inconsistencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare asset identity dates and inconsistencies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApproved valuer supplies independent report
7Human
Officer resolves discrepancies with valuerOfficer · humanInstructions & handoff
WorkOfficer resolves discrepancies with valuer. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer resolves discrepancies with valuer”, including actual facts, unresolved issues and consent where required.
UsesIndex report assumptions limitations and missing evidence · Compare asset identity dates and inconsistencies
8Application
Calculate policy-dependent coverage using approved serviceAuthorised Collateral, approved valuation service connection · applicationInstructions & handoff
WorkCalculate policy-dependent coverage using approved service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate policy-dependent coverage using approved service”, with record ID, version/time and success, pending or error state. No inferred success.
WorkIndependent reviewer accepts valuation evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCalculate policy-dependent coverage using approved service
Decision routesapprove · request changes · reject
Return for correctionOfficer resolves discrepancies with valuer
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised officer approves register update. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionOfficer resolves discrepancies with valuer
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Update approved valuation in collateral sandboxAuthorised Collateral, approved valuation service connection · applicationInstructions & handoff
WorkUpdate approved valuation in collateral sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update approved valuation in collateral sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
Read back amount currency date and provider referenceAuthorised Collateral, approved valuation service connection · applicationInstructions & handoff
WorkRead back amount currency date and provider reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back amount currency date and provider reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate approved valuation in collateral sandbox
Save restricted review pack and next review dateAuthorised Collateral, approved valuation service connection · applicationInstructions & handoff
WorkSave restricted review pack and next review date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save restricted review pack and next review date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back amount currency date and provider reference
Applications to connect Collateral, approved valuation service
Independent qualified valuation review Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Drawdown condition checking
Check drawdown conditions and evidence before the authorised funds-release handoff.
Missed conditions precedent
Explore workflow
Starts with Facility terms and drawdown evidence
People involvedResponsible case owner · Source contributor / affected participant · Authorised lending operations checker · Independent control approver
Operations records proposed drawdown scope and dateOperations · humanInstructions & handoff
WorkOperations records proposed drawdown scope and date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Operations records proposed drawdown scope and date”, including actual facts, unresolved issues and consent where required.
WorkRead facility conditions collateral and treasury prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read facility conditions collateral and treasury prerequisites”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOperations records proposed drawdown scope and date
3Application
Match required documents with current evidenceAuthorised LOS, collateral, treasury connection · applicationInstructions & handoff
WorkMatch required documents with current evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match required documents with current evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead facility conditions collateral and treasury prerequisites
WorkSummarise unsatisfied conditions precedent. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise unsatisfied conditions precedent”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesMatch required documents with current evidence
5AI specialistParallel review
Review contradictions expiries and authority gapsDrawdown condition checking exception reviewer · AI specialistInstructions & handoff
WorkReview contradictions expiries and authority gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review contradictions expiries and authority gaps”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesMatch required documents with current evidence
WorkRelationship manager obtains missing documents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager obtains missing documents”, including actual facts, unresolved issues and consent where required.
Legal and collateral officers verify separate conditionsResponsible case owner · humanInstructions & handoff
WorkLegal and collateral officers verify separate conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal and collateral officers verify separate conditions”, including actual facts, unresolved issues and consent where required.
WorkTreasury confirms permitted settlement readiness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Treasury confirms permitted settlement readiness”, including actual facts, unresolved issues and consent where required.
UsesLegal and collateral officers verify separate conditions
WorkIndependent checker signs exact conditions checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionTreasury confirms permitted settlement readiness
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised officer approves readiness disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionTreasury confirms permitted settlement readiness
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Record reviewed readiness in LOS sandboxAuthorised LOS, collateral, treasury connection · applicationInstructions & handoff
WorkRecord reviewed readiness in LOS sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record reviewed readiness in LOS sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
Read back conditions and restrictionsAuthorised LOS, collateral, treasury connection · applicationInstructions & handoff
WorkRead back conditions and restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back conditions and restrictions”, with record ID, version/time and success, pending or error state. No inferred success.
Hand off authorised drawdown separatelyResponsible case owner · humanInstructions & handoff
WorkHand off authorised drawdown separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Hand off authorised drawdown separately”, including actual facts, unresolved issues and consent where required.
WorkArchive evidence and unresolved blockers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive evidence and unresolved blockers”, with record ID, version/time and success, pending or error state. No inferred success.
Actual funds release remains controlled in payment system Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Restructuring case preparation
Bring borrower history and proposed changes together for restructuring review.
Fragmented history and slow decisions
Explore workflow
Starts with Repayment history and revised proposal
People involvedResponsible case owner · Source contributor / affected participant · Authorised restructuring / credit committee · Independent control approver
AI responsibilitiesRestructuring case preparation evidence analyst · Restructuring case preparation exception reviewer
1Human
Relationship manager records restructuring request and authorityRelationship manager · humanInstructions & handoff
WorkRelationship manager records restructuring request and authority. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager records restructuring request and authority”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current contract arrears exposures and securityAuthorised Loan servicing, LOS connection · applicationInstructions & handoff
WorkRead current contract arrears exposures and security. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current contract arrears exposures and security”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelationship manager records restructuring request and authority
3Application
Calculate proposed schedules using approved serviceAuthorised Loan servicing, LOS connection · applicationInstructions & handoff
WorkCalculate proposed schedules using approved service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate proposed schedules using approved service”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current contract arrears exposures and security
4AI specialistParallel review
Explain cash-flow changes and supporting assumptionsRestructuring case preparation evidence analyst · AI specialistInstructions & handoff
WorkExplain cash-flow changes and supporting assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain cash-flow changes and supporting assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate proposed schedules using approved service
5AI specialistParallel review
Review missing consents and conflicting contract termsRestructuring case preparation exception reviewer · AI specialistInstructions & handoff
WorkReview missing consents and conflicting contract terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing consents and conflicting contract terms”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate proposed schedules using approved service
WorkBorrower supplies requested financial evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Borrower supplies requested financial evidence”, including actual facts, unresolved issues and consent where required.
UsesExplain cash-flow changes and supporting assumptions · Review missing consents and conflicting contract terms
7Human
Credit and legal reviewers assess separate issuesResponsible case owner · humanInstructions & handoff
WorkCredit and legal reviewers assess separate issues. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Credit and legal reviewers assess separate issues”, including actual facts, unresolved issues and consent where required.
WorkRelationship manager resolves proposed-term changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager resolves proposed-term changes”, including actual facts, unresolved issues and consent where required.
UsesCredit and legal reviewers assess separate issues
WorkIndependent reviewer accepts complete decision pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionRelationship manager resolves proposed-term changes
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10HumanDecision required
Authorised committee records restructuring decisionAuthorised committee · humanInstructions & handoff
WorkAuthorised committee records restructuring decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionRelationship manager resolves proposed-term changes
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Human
Legal obtains required signatures and consentsLegal · humanInstructions & handoff
WorkLegal obtains required signatures and consents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal obtains required signatures and consents”, including actual facts, unresolved issues and consent where required.
UsesAuthorised committee records restructuring decision
12Application
Record approved draft terms in servicing sandboxAuthorised Loan servicing, LOS connection · applicationInstructions & handoff
WorkRecord approved draft terms in servicing sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record approved draft terms in servicing sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesLegal obtains required signatures and consents
Read back schedule and effective-date referencesAuthorised Loan servicing, LOS connection · applicationInstructions & handoff
WorkRead back schedule and effective-date references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back schedule and effective-date references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord approved draft terms in servicing sandbox
Archive memorandum and outstanding conditionsAuthorised Loan servicing, LOS connection · applicationInstructions & handoff
WorkArchive memorandum and outstanding conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive memorandum and outstanding conditions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back schedule and effective-date references
No autonomous material change to borrower obligations Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Collections and hardship triage
Gather hardship information and coordinate fair, policy-led collections follow-up.
Inconsistent treatment and missed follow-up
Explore workflow
Starts with Arrears case and customer-provided context
People involvedResponsible case owner · Source contributor / affected participant · Collections / hardship treatment approver · Independent control approver
AI responsibilitiesCollections and hardship triage evidence analyst · Collections and hardship triage exception reviewer
WorkReceive hardship request and identify authorised customer. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive hardship request and identify authorised customer”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Human
Case officer confirms circumstances and contact preferenceCase officer · humanInstructions & handoff
WorkCase officer confirms circumstances and contact preference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Case officer confirms circumstances and contact preference”, including actual facts, unresolved issues and consent where required.
UsesReceive hardship request and identify authorised customer
WorkRead arrears prior contacts and consented evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read arrears prior contacts and consented evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCase officer confirms circumstances and contact preference
4AI specialistParallel review
Summarise requested support and missing factsCollections and hardship triage evidence analyst · AI specialistInstructions & handoff
WorkSummarise requested support and missing facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise requested support and missing facts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead arrears prior contacts and consented evidence
5AI specialistParallel review
Check inconsistent records and policy exceptionsCollections and hardship triage exception reviewer · AI specialistInstructions & handoff
WorkCheck inconsistent records and policy exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check inconsistent records and policy exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead arrears prior contacts and consented evidence
WorkCustomer supplies relevant permitted evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer supplies relevant permitted evidence”, including actual facts, unresolved issues and consent where required.
UsesSummarise requested support and missing facts · Check inconsistent records and policy exceptions
WorkTrained hardship specialist considers individual circumstances. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Trained hardship specialist considers individual circumstances”, including actual facts, unresolved issues and consent where required.
UsesCustomer supplies relevant permitted evidence
8Human
Legal or compliance reviews exceptional treatmentLegal or compliance · humanInstructions & handoff
WorkLegal or compliance reviews exceptional treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal or compliance reviews exceptional treatment”, including actual facts, unresolved issues and consent where required.
Authorised human decides treatment and rationaleAuthorised human · humanInstructions & handoff
WorkAuthorised human decides treatment and rationale. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesLegal or compliance reviews exceptional treatment
Decision routesapprove · request changes · reject
Return for correctionLegal or compliance reviews exceptional treatment
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Record approved arrangement in collections sandboxAuthorised Collections, CRM connection · applicationInstructions & handoff
WorkRecord approved arrangement in collections sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record approved arrangement in collections sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised human decides treatment and rationale
Needs approval fromAuthorised human decides treatment and rationale
11Application
Read back terms review date and ownerAuthorised Collections, CRM connection · applicationInstructions & handoff
WorkRead back terms review date and owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back terms review date and owner”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord approved arrangement in collections sandbox
Needs approval fromAuthorised human decides treatment and rationale
12Human
Explain outcome and dispute route to customerResponsible case owner · humanInstructions & handoff
WorkExplain outcome and dispute route to customer. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Explain outcome and dispute route to customer”, including actual facts, unresolved issues and consent where required.
WorkTrack promised follow-ups and archive restricted evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Track promised follow-ups and archive restricted evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExplain outcome and dispute route to customer
Needs approval fromAuthorised human decides treatment and rationale
Applications to connect Collections, CRM
Fair treatment, vulnerability and local policy review Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Credit limit amendment
Check exposure and authority limits before routing a credit-limit change.
Unclear authority and outdated exposures
Explore workflow
Starts with Amendment request and exposures
People involvedResponsible case owner · Source contributor / affected participant · Authorised credit / limit approver · Independent control approver
WorkRelationship manager submits proposed limit and reason. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager submits proposed limit and reason”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current limits exposures approvals and policyAuthorised Limits, LOS, risk engine connection · applicationInstructions & handoff
WorkRead current limits exposures approvals and policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current limits exposures approvals and policy”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelationship manager submits proposed limit and reason
WorkCalculate headroom using approved risk service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate headroom using approved risk service”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current limits exposures approvals and policy
4AI specialistParallel review
Explain request and exposure movementsCredit limit amendment evidence analyst · AI specialistInstructions & handoff
WorkExplain request and exposure movements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain request and exposure movements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate headroom using approved risk service
5AI specialistParallel review
Review stale feeds concentration and authority gapsCredit limit amendment exception reviewer · AI specialistInstructions & handoff
WorkReview stale feeds concentration and authority gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review stale feeds concentration and authority gaps”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate headroom using approved risk service
6Human
Resolve missing or outdated exposure evidenceResponsible case owner · humanInstructions & handoff
WorkResolve missing or outdated exposure evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve missing or outdated exposure evidence”, including actual facts, unresolved issues and consent where required.
UsesExplain request and exposure movements · Review stale feeds concentration and authority gaps
7Human
Risk and compliance officers provide separate reviewsRisk and compliance officers · humanInstructions & handoff
WorkRisk and compliance officers provide separate reviews. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Risk and compliance officers provide separate reviews”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker accepts complete amendment pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRisk and compliance officers provide separate reviews
Decision routesapprove · request changes · reject
Return for correctionRisk and compliance officers provide separate reviews
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised credit approver records exact limit decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionRisk and compliance officers provide separate reviews
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Recheck current source and approval versionAuthorised Limits, LOS, risk engine connection · applicationInstructions & handoff
WorkRecheck current source and approval version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck current source and approval version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised credit approver records exact limit decision
WorkApply approved amendment in limits sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply approved amendment in limits sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
Read back effective limit expiry and restrictionsAuthorised Limits, LOS, risk engine connection · applicationInstructions & handoff
WorkRead back effective limit expiry and restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back effective limit expiry and restrictions”, with record ID, version/time and success, pending or error state. No inferred success.
Resolve partial updates before customer noticeResponsible case owner · humanInstructions & handoff
WorkResolve partial updates before customer notice. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial updates before customer notice”, including actual facts, unresolved issues and consent where required.
UsesRead back effective limit expiry and restrictions
WorkArchive calculation and approval pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive calculation and approval pack”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial updates before customer notice
Authority limits validated outside model prose Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Payment exception investigation
Trace payment records across systems and assign unresolved settlement differences.
Manual cross-system tracing
Explore workflow
Starts with Exception case and payment references
People involvedResponsible case owner · Source contributor / affected participant · Payment investigations officer / checker · Independent control approver
Receive payment exception with immutable payment referenceAuthorised Payment hub, Swift case management connection · applicationInstructions & handoff
WorkReceive payment exception with immutable payment reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive payment exception with immutable payment reference”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read payment state messages and timestampsAuthorised Payment hub, Swift case management connection · applicationInstructions & handoff
WorkRead payment state messages and timestamps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read payment state messages and timestamps”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive payment exception with immutable payment reference
3Human
Investigator confirms case ownership and cutoffInvestigator · humanInstructions & handoff
WorkInvestigator confirms case ownership and cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator confirms case ownership and cutoff”, including actual facts, unresolved issues and consent where required.
WorkReconstruct source-backed exception timeline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Reconstruct source-backed exception timeline”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesInvestigator confirms case ownership and cutoff
5AI specialistParallel review
Compare beneficiary reference currency and instruction discrepanciesPayment exception investigation exception reviewer · AI specialistInstructions & handoff
WorkCompare beneficiary reference currency and instruction discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare beneficiary reference currency and instruction discrepancies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesInvestigator confirms case ownership and cutoff
WorkPayments operator requests missing counterparty evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Payments operator requests missing counterparty evidence”, including actual facts, unresolved issues and consent where required.
Query authorised case-management acknowledgementAuthorised Payment hub, Swift case management connection · applicationInstructions & handoff
WorkQuery authorised case-management acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Query authorised case-management acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
Compliance reviews restrictions if applicableCompliance · humanInstructions & handoff
WorkCompliance reviews restrictions if applicable. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance reviews restrictions if applicable”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker approves correction proposal. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCompliance reviews restrictions if applicable
Decision routesapprove · request changes · reject
Return for correctionCompliance reviews restrictions if applicable
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised payments operator performs separate permitted correction. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised payments operator performs separate permitted correction”, including actual facts, unresolved issues and consent where required.
Read back payment and investigation statesAuthorised Payment hub, Swift case management connection · applicationInstructions & handoff
WorkRead back payment and investigation states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back payment and investigation states”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised payments operator performs separate permitted correction
Resolve uncertainty without a duplicate instructionResponsible case owner · humanInstructions & handoff
WorkResolve uncertainty without a duplicate instruction. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve uncertainty without a duplicate instruction”, including actual facts, unresolved issues and consent where required.
UsesRead back payment and investigation states
13Application
Record customer update and outstanding ownerAuthorised Payment hub, Swift case management connection · applicationInstructions & handoff
WorkRecord customer update and outstanding owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record customer update and outstanding owner”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve uncertainty without a duplicate instruction
Archive message references and evidenceAuthorised Payment hub, Swift case management connection · applicationInstructions & handoff
WorkArchive message references and evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive message references and evidence”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Payment hub, Swift case management
Evidence of actual settlement, not inferred status Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Payment recall preparation
Gather recall evidence, route the request and track the actual recovery response.
Slow routing and uncertain recovery
Explore workflow
Starts with Recall request and transaction details
People involvedResponsible case owner · Source contributor / affected participant · Authorised payments recall checker · Independent control approver
WorkOfficer captures authenticated recall request and reason. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer captures authenticated recall request and reason”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read original payment identifiers and current stateAuthorised Payment hub, Swift connection · applicationInstructions & handoff
WorkRead original payment identifiers and current state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read original payment identifiers and current state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOfficer captures authenticated recall request and reason
3Application
Check existing recall case and duplicate requestsAuthorised Payment hub, Swift connection · applicationInstructions & handoff
WorkCheck existing recall case and duplicate requests. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check existing recall case and duplicate requests”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead original payment identifiers and current state
WorkPrepare source-backed recall chronology. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare source-backed recall chronology”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck existing recall case and duplicate requests
5AI specialistParallel review
Identify missing authority and inconsistent beneficiary detailsPayment recall preparation exception reviewer · AI specialistInstructions & handoff
WorkIdentify missing authority and inconsistent beneficiary details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify missing authority and inconsistent beneficiary details”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck existing recall case and duplicate requests
WorkCustomer confirms relevant facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer confirms relevant facts”, including actual facts, unresolved issues and consent where required.
Investigator verifies recall eligibility and channelInvestigator · humanInstructions & handoff
WorkInvestigator verifies recall eligibility and channel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator verifies recall eligibility and channel”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker approves exact recall request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesInvestigator verifies recall eligibility and channel
Decision routesapprove · request changes · reject
Return for correctionInvestigator verifies recall eligibility and channel
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised operator submits through bank channelAuthorised operator · humanInstructions & handoff
WorkAuthorised operator submits through bank channel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator submits through bank channel”, including actual facts, unresolved issues and consent where required.
Read acknowledgement and counterparty statusAuthorised Payment hub, Swift connection · applicationInstructions & handoff
WorkRead acknowledgement and counterparty status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read acknowledgement and counterparty status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised operator submits through bank channel
Follow up unanswered requests before cutoffFollow up unanswered · humanInstructions & handoff
WorkFollow up unanswered requests before cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Follow up unanswered requests before cutoff”, including actual facts, unresolved issues and consent where required.
WorkAuthorised officer determines recovery outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised officer determines recovery outcome”, including actual facts, unresolved issues and consent where required.
UsesFollow up unanswered requests before cutoff
13Application
Record actual recovered or unrecovered amountAuthorised Payment hub, Swift connection · applicationInstructions & handoff
WorkRecord actual recovered or unrecovered amount. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual recovered or unrecovered amount”, with record ID, version/time and success, pending or error state. No inferred success.
Archive customer communication and final statusAuthorised Payment hub, Swift connection · applicationInstructions & handoff
WorkArchive customer communication and final status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive customer communication and final status”, with record ID, version/time and success, pending or error state. No inferred success.
Recall request is not proof of recovery Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Bulk payment file review
Check payment-file rows, resolve exceptions and prepare the authorised release handoff.
AI responsibilitiesPayment-file analyst · Payment exception reviewer
1Human
Payments maker submits batch and control totalsPayments maker · humanInstructions & handoff
WorkPayments maker submits batch and control totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Payments maker submits batch and control totals”, including actual facts, unresolved issues and consent where required.
WorkPreserve source file hash and batch reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Preserve source file hash and batch reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPayments maker submits batch and control totals
WorkValidate schema currency accounts and row formats. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate schema currency accounts and row formats”, with record ID, version/time and success, pending or error state. No inferred success.
WorkDetect duplicate rows and previously accepted payment keys. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Detect duplicate rows and previously accepted payment keys”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate schema currency accounts and row formats
WorkCalculate row totals and beneficiary validation results. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate row totals and beneficiary validation results”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDetect duplicate rows and previously accepted payment keys
6AI specialistParallel review
Explain rejected rows with exact source-line referencesPayment-file analyst · AI specialistInstructions & handoff
WorkExplain rejected rows with exact source-line references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain rejected rows with exact source-line references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate row totals and beneficiary validation results
7AI specialistParallel review
Review unusual patterns missing authority and policy exceptionsPayment exception reviewer · AI specialistInstructions & handoff
WorkReview unusual patterns missing authority and policy exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unusual patterns missing authority and policy exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate row totals and beneficiary validation results
WorkMaker corrects rejected rows without replacing accepted identities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Maker corrects rejected rows without replacing accepted identities”, including actual facts, unresolved issues and consent where required.
UsesExplain rejected rows with exact source-line references · Review unusual patterns missing authority and policy exceptions
WorkRevalidate corrected file and reconcile row lineage. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Revalidate corrected file and reconcile row lineage”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMaker corrects rejected rows without replacing accepted identities
WorkIndependent checker approves exact reviewed file hash. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRevalidate corrected file and reconcile row lineage
Decision routesapprove · request changes · reject
Return for correctionMaker corrects rejected rows without replacing accepted identities
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised approver handles threshold exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionMaker corrects rejected rows without replacing accepted identities
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12Application
Store approved reviewed batch in payment-hub sandboxAuthorised Payment validator, payment hub sandbox connection · applicationInstructions & handoff
WorkStore approved reviewed batch in payment-hub sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Store approved reviewed batch in payment-hub sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
Read back row acceptance rejection and pending statusesAuthorised Payment validator, payment hub sandbox connection · applicationInstructions & handoff
WorkRead back row acceptance rejection and pending statuses. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back row acceptance rejection and pending statuses”, with record ID, version/time and success, pending or error state. No inferred success.
UsesStore approved reviewed batch in payment-hub sandbox
Investigator resolves partial or uncertain submissionInvestigator · humanInstructions & handoff
WorkInvestigator resolves partial or uncertain submission. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator resolves partial or uncertain submission”, including actual facts, unresolved issues and consent where required.
UsesRead back row acceptance rejection and pending statuses
15Application
Produce Excel row-result workbook and PDF control reportAuthorised Payment validator, payment hub sandbox connection · applicationInstructions & handoff
WorkProduce Excel row-result workbook and PDF control report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Produce Excel row-result workbook and PDF control report”, with record ID, version/time and success, pending or error state. No inferred success.
UsesInvestigator resolves partial or uncertain submission
Authorised bank operator owns separate payment-release decisionPayments maker · humanInstructions & handoff
WorkAuthorised bank operator owns separate payment-release decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised bank operator owns separate payment-release decision”, including actual facts, unresolved issues and consent where required.
UsesProduce Excel row-result workbook and PDF control report
Applications to connect Payment validator, payment hub sandbox
No live payment release from prototype Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Nostro reconciliation
Match nostro records, investigate breaks and obtain approval for adjustments.
Large exception queues
Explore workflow
Starts with Statements and ledger entries
People involvedResponsible case owner · Source contributor / affected participant · Nostro reconciliation checker · Independent control approver
AI responsibilitiesNostro reconciliation evidence analyst · Nostro reconciliation exception reviewer
1Application
Import external nostro statement and internal ledger snapshotAuthorised Nostro service, general ledger connection · applicationInstructions & handoff
WorkImport external nostro statement and internal ledger snapshot. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Import external nostro statement and internal ledger snapshot”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Validate account currency business date and control totalsAuthorised Nostro service, general ledger connection · applicationInstructions & handoff
WorkValidate account currency business date and control totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate account currency business date and control totals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesImport external nostro statement and internal ledger snapshot
3Application
Match exact transaction references and amountsAuthorised Nostro service, general ledger connection · applicationInstructions & handoff
WorkMatch exact transaction references and amounts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match exact transaction references and amounts”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate account currency business date and control totals
4Application
Separate timing differences fees and unmatched movementsAuthorised Nostro service, general ledger connection · applicationInstructions & handoff
WorkSeparate timing differences fees and unmatched movements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Separate timing differences fees and unmatched movements”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMatch exact transaction references and amounts
5AI specialistParallel review
Explain reconciliation breaks with source evidenceNostro reconciliation evidence analyst · AI specialistInstructions & handoff
WorkExplain reconciliation breaks with source evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain reconciliation breaks with source evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesSeparate timing differences fees and unmatched movements
6AI specialistParallel review
Review duplicate matches and unsupported assumptionsNostro reconciliation exception reviewer · AI specialistInstructions & handoff
WorkReview duplicate matches and unsupported assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review duplicate matches and unsupported assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesSeparate timing differences fees and unmatched movements
WorkNostro analyst obtains correspondent clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Nostro analyst obtains correspondent clarification”, including actual facts, unresolved issues and consent where required.
UsesExplain reconciliation breaks with source evidence · Review duplicate matches and unsupported assumptions
WorkLedger owner prepares documented adjustment proposals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Ledger owner prepares documented adjustment proposals”, including actual facts, unresolved issues and consent where required.
Independent checker approves each adjustmentIndependent checker · humanInstructions & handoff
WorkIndependent checker approves each adjustment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionLedger owner prepares documented adjustment proposals
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Create approved draft adjustments in ledger sandboxAuthorised Nostro service, general ledger connection · applicationInstructions & handoff
WorkCreate approved draft adjustments in ledger sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved draft adjustments in ledger sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent checker approves each adjustment
Needs approval fromIndependent checker approves each adjustment
11Application
Read back journal references and recomputed balanceAuthorised Nostro service, general ledger connection · applicationInstructions & handoff
WorkRead back journal references and recomputed balance. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back journal references and recomputed balance”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate approved draft adjustments in ledger sandbox
Needs approval fromIndependent checker approves each adjustment
12Human
Assign unresolved breaks and escalation deadlinesResponsible case owner · humanInstructions & handoff
WorkAssign unresolved breaks and escalation deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Assign unresolved breaks and escalation deadlines”, including actual facts, unresolved issues and consent where required.
UsesRead back journal references and recomputed balance
13HumanDecision required
Controller signs reconciled or qualified dispositionController · humanInstructions & handoff
WorkController signs reconciled or qualified disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesAssign unresolved breaks and escalation deadlines
Decision routesapprove · request changes · reject
Return for correctionAssign unresolved breaks and escalation deadlines
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
14Application
Archive reconciliation workbook and evidence packAuthorised Nostro service, general ledger connection · applicationInstructions & handoff
WorkArchive reconciliation workbook and evidence pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive reconciliation workbook and evidence pack”, with record ID, version/time and success, pending or error state. No inferred success.
UsesController signs reconciled or qualified disposition
Needs approval fromIndependent checker approves each adjustment · Controller signs reconciled or qualified disposition
Applications to connect Nostro service, general ledger
Deterministic reconciliation and segregated adjustment approval Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Direct debit mandate review
Check mandate and consent evidence before routing a direct-debit servicing decision.
Missing mandates and disputes
Explore workflow
Starts with Mandate request and customer evidence
People involvedResponsible case owner · Source contributor / affected participant · Mandate operations approver · Independent control approver
AI responsibilitiesDirect debit mandate review evidence analyst · Direct debit mandate review exception reviewer
1Human
Officer records mandate request and authorityOfficer · humanInstructions & handoff
WorkOfficer records mandate request and authority. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer records mandate request and authority”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current customer mandate and account statusAuthorised Mandate service, core banking connection · applicationInstructions & handoff
WorkRead current customer mandate and account status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current customer mandate and account status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOfficer records mandate request and authority
3Human
Customer supplies required signed instructionCustomer · humanInstructions & handoff
WorkCustomer supplies required signed instruction. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer supplies required signed instruction”, including actual facts, unresolved issues and consent where required.
UsesRead current customer mandate and account status
WorkValidate mandate reference and required fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate mandate reference and required fields”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCustomer supplies required signed instruction
5AI specialistParallel review
Compare supplied instruction with recordDirect debit mandate review evidence analyst · AI specialistInstructions & handoff
WorkCompare supplied instruction with record. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare supplied instruction with record”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate mandate reference and required fields
6AI specialistParallel review
Flag missing signatures and inconsistent authorityDirect debit mandate review exception reviewer · AI specialistInstructions & handoff
WorkFlag missing signatures and inconsistent authority. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Flag missing signatures and inconsistent authority”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate mandate reference and required fields
WorkOfficer resolves customer corrections. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer resolves customer corrections”, including actual facts, unresolved issues and consent where required.
UsesCompare supplied instruction with record · Flag missing signatures and inconsistent authority
WorkIndependent checker approves exact mandate fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOfficer resolves customer corrections
Decision routesapprove · request changes · reject
Return for correctionOfficer resolves customer corrections
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Create or amend mandate in authorised sandboxAuthorised Mandate service, core banking connection · applicationInstructions & handoff
WorkCreate or amend mandate in authorised sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create or amend mandate in authorised sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
Read back active dates limits and statusAuthorised Mandate service, core banking connection · applicationInstructions & handoff
WorkRead back active dates limits and status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back active dates limits and status”, with record ID, version/time and success, pending or error state. No inferred success.
Resolve provider rejection without enabling collectionResponsible case owner · humanInstructions & handoff
WorkResolve provider rejection without enabling collection. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve provider rejection without enabling collection”, including actual facts, unresolved issues and consent where required.
WorkSend permitted acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send permitted acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve provider rejection without enabling collection
WorkArchive instruction approval and audit references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive instruction approval and audit references”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Mandate service, core banking
Consent evidence and local scheme rules Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Card dispute and chargeback
Build the dispute timeline, gather evidence and track reviewed chargeback actions.
Time-sensitive evidence and fragmented timelines
Explore workflow
Starts with Dispute case, transaction and evidence
AI responsibilitiesDispute evidence analyst · Dispute deadline reviewer
1Application
Receive dispute with card-transaction reference and deadlineAuthorised Card processor, dispute service connection · applicationInstructions & handoff
WorkReceive dispute with card-transaction reference and deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive dispute with card-transaction reference and deadline”, with record ID, version/time and success, pending or error state. No inferred success.
WorkDispute officer verifies customer authority and requested remedy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Dispute officer verifies customer authority and requested remedy”, including actual facts, unresolved issues and consent where required.
UsesReceive dispute with card-transaction reference and deadline
3Application
Read transaction merchant and prior dispute historyAuthorised Card processor, dispute service connection · applicationInstructions & handoff
WorkRead transaction merchant and prior dispute history. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read transaction merchant and prior dispute history”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDispute officer verifies customer authority and requested remedy
WorkCustomer supplies permitted dispute evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer supplies permitted dispute evidence”, including actual facts, unresolved issues and consent where required.
UsesRead transaction merchant and prior dispute history
5AI specialistParallel review
Assemble transaction chronology and evidence indexDispute evidence analyst · AI specialistInstructions & handoff
WorkAssemble transaction chronology and evidence index. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Assemble transaction chronology and evidence index”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCustomer supplies permitted dispute evidence
6AI specialistParallel review
Review missing proof contradictory claims and scheme deadlinesDispute deadline reviewer · AI specialistInstructions & handoff
WorkReview missing proof contradictory claims and scheme deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing proof contradictory claims and scheme deadlines”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkMerchant-response owner obtains relevant documents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Merchant-response owner obtains relevant documents”, including actual facts, unresolved issues and consent where required.
UsesAssemble transaction chronology and evidence index · Review missing proof contradictory claims and scheme deadlines
8Human
Investigator resolves discrepancies and classifies next actionInvestigator · humanInstructions & handoff
WorkInvestigator resolves discrepancies and classifies next action. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator resolves discrepancies and classifies next action”, including actual facts, unresolved issues and consent where required.
WorkIndependent dispute reviewer approves exact response pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesInvestigator resolves discrepancies and classifies next action
Decision routesapprove · request changes · reject
Return for correctionInvestigator resolves discrepancies and classifies next action
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator submits through dispute service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator submits through dispute service”, including actual facts, unresolved issues and consent where required.
Read back case stage response reference and next deadlineAuthorised Card processor, dispute service connection · applicationInstructions & handoff
WorkRead back case stage response reference and next deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back case stage response reference and next deadline”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised operator submits through dispute service
Investigator handles representment or additional evidenceInvestigator · humanInstructions & handoff
WorkInvestigator handles representment or additional evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator handles representment or additional evidence”, including actual facts, unresolved issues and consent where required.
UsesRead back case stage response reference and next deadline
13HumanDecision required
Authorised officer approves final case dispositionAuthorised officer · humanInstructions & handoff
WorkAuthorised officer approves final case disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesInvestigator handles representment or additional evidence
Decision routesapprove · request changes · reject
Return for correctionInvestigator handles representment or additional evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
14Application
Verify recorded refund or loss state separatelyAuthorised Card processor, dispute service connection · applicationInstructions & handoff
WorkVerify recorded refund or loss state separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify recorded refund or loss state separately”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised officer approves final case disposition
Needs approval fromIndependent dispute reviewer approves exact response pack · Authorised officer approves final case disposition
15Application
Save restricted PDF evidence pack and deadline historyAuthorised Card processor, dispute service connection · applicationInstructions & handoff
WorkSave restricted PDF evidence pack and deadline history. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save restricted PDF evidence pack and deadline history”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify recorded refund or loss state separately
Needs approval fromIndependent dispute reviewer approves exact response pack · Authorised officer approves final case disposition
Applications to connect Card processor, dispute service
Scheme deadlines need business-calendar support Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Card servicing request
Verify the cardholder request and route approved servicing changes for confirmation.
Manual repetitive changes
Explore workflow
Starts with Authenticated servicing request
People involvedResponsible case owner · Source contributor / affected participant · Authorised card servicing checker · Independent control approver
WorkOfficer captures authenticated card-service request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer captures authenticated card-service request”, including actual facts, unresolved issues and consent where required.
WorkRead card account delivery and restriction status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read card account delivery and restriction status”, with record ID, version/time and success, pending or error state. No inferred success.
Customer confirms permitted delivery or service detailsCustomer · humanInstructions & handoff
WorkCustomer confirms permitted delivery or service details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer confirms permitted delivery or service details”, including actual facts, unresolved issues and consent where required.
UsesRead card account delivery and restriction status
4AI specialistParallel review
Check request completeness against approved service policyCard servicing request evidence analyst · AI specialistInstructions & handoff
WorkCheck request completeness against approved service policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check request completeness against approved service policy”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCustomer confirms permitted delivery or service details
5AI specialistParallel review
Review conflicting details and missing verificationCard servicing request exception reviewer · AI specialistInstructions & handoff
WorkReview conflicting details and missing verification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting details and missing verification”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCustomer confirms permitted delivery or service details
6Human
Officer resolves ambiguity with customerOfficer · humanInstructions & handoff
WorkOfficer resolves ambiguity with customer. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Officer resolves ambiguity with customer”, including actual facts, unresolved issues and consent where required.
UsesCheck request completeness against approved service policy · Review conflicting details and missing verification
7Human
Fraud or specialist team reviews escalated concernsFraud or specialist team · humanInstructions & handoff
WorkFraud or specialist team reviews escalated concerns. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Fraud or specialist team reviews escalated concerns”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker approves precise service instruction. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesFraud or specialist team reviews escalated concerns
Decision routesapprove · request changes · reject
Return for correctionFraud or specialist team reviews escalated concerns
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkSubmit approved change to card-processor sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Submit approved change to card-processor sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent checker approves precise service instruction
Needs approval fromIndependent checker approves precise service instruction
10Application
Read back replacement or service statusAuthorised Card processor, CRM connection · applicationInstructions & handoff
WorkRead back replacement or service status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back replacement or service status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit approved change to card-processor sandbox
Needs approval fromIndependent checker approves precise service instruction
11Human
Resolve processor rejection or pending fulfilmentResponsible case owner · humanInstructions & handoff
WorkResolve processor rejection or pending fulfilment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve processor rejection or pending fulfilment”, including actual facts, unresolved issues and consent where required.
WorkNotify customer with permitted reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Notify customer with permitted reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve processor rejection or pending fulfilment
Needs approval fromIndependent checker approves precise service instruction
WorkArchive evidence and follow-up owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive evidence and follow-up owner”, with record ID, version/time and success, pending or error state. No inferred success.
UsesNotify customer with permitted reference
Needs approval fromIndependent checker approves precise service instruction
Applications to connect Card processor, CRM
Independent identity checks before material changes Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Letter of credit application preparation
Check application documents and deviations for a qualified letter-of-credit review.
Repeated document checks and deviations
Explore workflow
Starts with Application and transaction evidence
People involvedResponsible case owner · Source contributor / affected participant · Trade finance officer / LC checker · Independent control approver
AI responsibilitiesLetter of credit application preparation evidence analyst · Letter of credit application preparation exception reviewer
1Human
Trade officer captures applicant goods and requested credit termsResponsible case owner · humanInstructions & handoff
WorkTrade officer captures applicant goods and requested credit terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Trade officer captures applicant goods and requested credit terms”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read application contract and authorised trade recordsAuthorised Trade finance, screening, document store connection · applicationInstructions & handoff
WorkRead application contract and authorised trade records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read application contract and authorised trade records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrade officer captures applicant goods and requested credit terms
WorkQuery approved screening evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Query approved screening evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead application contract and authorised trade records
4AI specialistParallel review
Compare document completeness and field consistencyLetter of credit application preparation evidence analyst · AI specialistInstructions & handoff
WorkCompare document completeness and field consistency. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare document completeness and field consistency”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery approved screening evidence
5AI specialistParallel review
Review shipment terms dates and discrepanciesLetter of credit application preparation exception reviewer · AI specialistInstructions & handoff
WorkReview shipment terms dates and discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review shipment terms dates and discrepancies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery approved screening evidence
6Human
Applicant corrects missing or conflicting particularsResponsible case owner · humanInstructions & handoff
WorkApplicant corrects missing or conflicting particulars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Applicant corrects missing or conflicting particulars”, including actual facts, unresolved issues and consent where required.
UsesCompare document completeness and field consistency · Review shipment terms dates and discrepancies
WorkTrade specialist examines documentary requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Trade specialist examines documentary requirements”, including actual facts, unresolved issues and consent where required.
UsesApplicant corrects missing or conflicting particulars
8Human
Legal and compliance resolve separate exceptionsLegal and compliance · humanInstructions & handoff
WorkLegal and compliance resolve separate exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal and compliance resolve separate exceptions”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker approves complete draft. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesLegal and compliance resolve separate exceptions
Decision routesapprove · request changes · reject
Return for correctionLegal and compliance resolve separate exceptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised trade officer approves issuance handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent checker approves complete draft
Decision routesapprove · request changes · reject
Return for correctionLegal and compliance resolve separate exceptions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Save reviewed application draft to trade sandboxAuthorised Trade finance, screening, document store connection · applicationInstructions & handoff
WorkSave reviewed application draft to trade sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save reviewed application draft to trade sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
Read back terms documents and restrictionsAuthorised Trade finance, screening, document store connection · applicationInstructions & handoff
WorkRead back terms documents and restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back terms documents and restrictions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave reviewed application draft to trade sandbox
Authorised bank operator handles issuance separatelyAuthorised bank operator · humanInstructions & handoff
WorkAuthorised bank operator handles issuance separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised bank operator handles issuance separately”, including actual facts, unresolved issues and consent where required.
UsesRead back terms documents and restrictions
14Application
Archive draft and approval evidenceAuthorised Trade finance, screening, document store connection · applicationInstructions & handoff
WorkArchive draft and approval evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive draft and approval evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised bank operator handles issuance separately
Applications to connect Trade finance, screening, document store
Qualified examiner and applicable rules required Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Trade document examination support
Compare trade documents, flag discrepancies and route findings to a qualified examiner.
High-volume document comparison
Explore workflow
Starts with Presentation and credit terms
People involvedResponsible case owner · Source contributor / affected participant · Qualified trade document examiner · Independent control approver
AI responsibilitiesTrade document examination support evidence analyst · Trade document examination support exception reviewer
WorkReceive trade presentation and preserve document references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive trade presentation and preserve document references”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead credit terms amendments and presentation deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read credit terms amendments and presentation deadlines”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive trade presentation and preserve document references
3AI specialistParallel review
Extract document fields with source-page referencesTrade document examination support evidence analyst · AI specialistInstructions & handoff
WorkExtract document fields with source-page references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Extract document fields with source-page references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead credit terms amendments and presentation deadlines
4AI specialistParallel review
Compare shipment quantity dates and parties across documentsTrade document examination support exception reviewer · AI specialistInstructions & handoff
WorkCompare shipment quantity dates and parties across documents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare shipment quantity dates and parties across documents”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead credit terms amendments and presentation deadlines
5Application
Apply approved deterministic date and amount checksAuthorised Trade finance, document comparison connection · applicationInstructions & handoff
WorkApply approved deterministic date and amount checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply approved deterministic date and amount checks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExtract document fields with source-page references · Compare shipment quantity dates and parties across documents
6Human
Documentary examiner reviews each discrepancyDocumentary examiner · humanInstructions & handoff
WorkDocumentary examiner reviews each discrepancy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Documentary examiner reviews each discrepancy”, including actual facts, unresolved issues and consent where required.
UsesApply approved deterministic date and amount checks
7Human
Presenter supplies permitted clarification or correctionPresenter · humanInstructions & handoff
WorkPresenter supplies permitted clarification or correction. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Presenter supplies permitted clarification or correction”, including actual facts, unresolved issues and consent where required.
WorkIndependent examiner assesses revised documents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Independent examiner assesses revised documents”, including actual facts, unresolved issues and consent where required.
UsesPresenter supplies permitted clarification or correction
9HumanDecision required
Authorised officer records compliant or discrepant dispositionAuthorised officer · humanInstructions & handoff
WorkAuthorised officer records compliant or discrepant disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionIndependent examiner assesses revised documents
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator sends required notice separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator sends required notice separately”, including actual facts, unresolved issues and consent where required.
UsesAuthorised officer records compliant or discrepant disposition
11Application
Read back case status and response referenceAuthorised Trade finance, document comparison connection · applicationInstructions & handoff
WorkRead back case status and response reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back case status and response reference”, with record ID, version/time and success, pending or error state. No inferred success.
Needs approval fromAuthorised officer records compliant or discrepant disposition
12Human
Monitor unresolved notice or expiry deadlinesResponsible case owner · humanInstructions & handoff
WorkMonitor unresolved notice or expiry deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Monitor unresolved notice or expiry deadlines”, including actual facts, unresolved issues and consent where required.
WorkArchive indexed document pack and examination evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive indexed document pack and examination evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMonitor unresolved notice or expiry deadlines
Needs approval fromAuthorised officer records compliant or discrepant disposition
Applications to connect Trade finance, document comparison
AI flags evidence; qualified human makes compliance disposition Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Guarantee issuance preparation
Review guarantee wording and supporting approvals before the authorised issuance handoff.
Non-standard wording and incomplete approvals
Explore workflow
Starts with Guarantee request and approved wording
People involvedResponsible case owner · Source contributor / affected participant · Trade finance / legal text approver · Independent control approver
Trade officer records guarantee purpose beneficiary and expiryTrade officer · humanInstructions & handoff
WorkTrade officer records guarantee purpose beneficiary and expiry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Trade officer records guarantee purpose beneficiary and expiry”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved wording facility and authority limitsAuthorised Trade finance, legal clause store connection · applicationInstructions & handoff
WorkRead approved wording facility and authority limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved wording facility and authority limits”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrade officer records guarantee purpose beneficiary and expiry
3AI specialistParallel review
Compare draft wording with approved clausesGuarantee issuance preparation evidence analyst · AI specialistInstructions & handoff
WorkCompare draft wording with approved clauses. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare draft wording with approved clauses”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved wording facility and authority limits
4AI specialistParallel review
Review expiry demands and missing supporting schedulesGuarantee issuance preparation exception reviewer · AI specialistInstructions & handoff
WorkReview expiry demands and missing supporting schedules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review expiry demands and missing supporting schedules”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved wording facility and authority limits
WorkRelationship manager resolves commercial particulars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager resolves commercial particulars”, including actual facts, unresolved issues and consent where required.
UsesCompare draft wording with approved clauses · Review expiry demands and missing supporting schedules
WorkLegal reviews nonstandard terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal reviews nonstandard terms”, including actual facts, unresolved issues and consent where required.
WorkCompliance reviews applicable restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance reviews applicable restrictions”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker approves exact draft text. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCompliance reviews applicable restrictions
Decision routesapprove · request changes · reject
Return for correctionCompliance reviews applicable restrictions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9HumanDecision required
Authorised approver records issuance dispositionAuthorised approver · humanInstructions & handoff
WorkAuthorised approver records issuance disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent checker approves exact draft text
Decision routesapprove · request changes · reject
Return for correctionCompliance reviews applicable restrictions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Save approved draft to trade sandboxAuthorised Trade finance, legal clause store connection · applicationInstructions & handoff
WorkSave approved draft to trade sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save approved draft to trade sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised approver records issuance disposition
Needs approval fromIndependent checker approves exact draft text · Authorised approver records issuance disposition
11Application
Read back wording version amount and expiryAuthorised Trade finance, legal clause store connection · applicationInstructions & handoff
WorkRead back wording version amount and expiry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back wording version amount and expiry”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave approved draft to trade sandbox
Needs approval fromIndependent checker approves exact draft text · Authorised approver records issuance disposition
WorkAuthorised operator handles issuance separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator handles issuance separately”, including actual facts, unresolved issues and consent where required.
UsesRead back wording version amount and expiry
13Application
Archive evidence and expiry-monitoring ownerAuthorised Trade finance, legal clause store connection · applicationInstructions & handoff
WorkArchive evidence and expiry-monitoring owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive evidence and expiry-monitoring owner”, with record ID, version/time and success, pending or error state. No inferred success.
Needs approval fromIndependent checker approves exact draft text · Authorised approver records issuance disposition
Applications to connect Trade finance, legal clause store
Issuance requires authorised bank execution Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Trade maturity monitoring
Track trade obligations and due dates, then route the required servicing action.
Missed maturity actions
Explore workflow
Starts with Maturity queue and obligation records
People involvedResponsible case owner · Source contributor / affected participant · Trade servicing approver · Independent control approver
WorkRead trade instruments approaching maturity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read trade instruments approaching maturity”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead settlement instructions funding and calendar cutoffs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read settlement instructions funding and calendar cutoffs”, with record ID, version/time and success, pending or error state. No inferred success.
WorkTrade operator confirms responsible account owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Trade operator confirms responsible account owner”, including actual facts, unresolved issues and consent where required.
UsesRead settlement instructions funding and calendar cutoffs
4AI specialistParallel review
Summarise maturity obligations and missing prerequisitesTrade maturity monitoring evidence analyst · AI specialistInstructions & handoff
WorkSummarise maturity obligations and missing prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise maturity obligations and missing prerequisites”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
Review conflicting dates currencies and instructionsTrade maturity monitoring exception reviewer · AI specialistInstructions & handoff
WorkReview conflicting dates currencies and instructions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting dates currencies and instructions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkRelationship manager obtains customer directions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relationship manager obtains customer directions”, including actual facts, unresolved issues and consent where required.
UsesSummarise maturity obligations and missing prerequisites · Review conflicting dates currencies and instructions
WorkTreasury verifies authorised funding readiness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Treasury verifies authorised funding readiness”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker approves readiness record. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionTreasury verifies authorised funding readiness
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator handles settlement instruction separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator handles settlement instruction separately”, including actual facts, unresolved issues and consent where required.
WorkQuery resulting trade and settlement status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Query resulting trade and settlement status”, with record ID, version/time and success, pending or error state. No inferred success.
Needs approval fromIndependent checker approves readiness record
11Human
Resolve pending or rejected outcomes before cutoffResponsible case owner · humanInstructions & handoff
WorkResolve pending or rejected outcomes before cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve pending or rejected outcomes before cutoff”, including actual facts, unresolved issues and consent where required.
UsesQuery resulting trade and settlement status
12Application
Record actual outcome and unresolved exposureAuthorised Trade finance, treasury connection · applicationInstructions & handoff
WorkRecord actual outcome and unresolved exposure. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual outcome and unresolved exposure”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve pending or rejected outcomes before cutoff
Needs approval fromIndependent checker approves readiness record
13Application
Save maturity report and follow-up tasksAuthorised Trade finance, treasury connection · applicationInstructions & handoff
WorkSave maturity report and follow-up tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save maturity report and follow-up tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord actual outcome and unresolved exposure
Needs approval fromIndependent checker approves readiness record
Applications to connect Trade finance, treasury
Use fixed-interval scheduling; holiday calendars require further configuration support Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Trade confirmation matching
Match trade confirmations and assign differences for independent operations review.
Unmatched confirmations and delayed resolution
Explore workflow
Starts with Trade and counterparty confirmation
People involvedResponsible case owner · Source contributor / affected participant · Treasury confirmation checker · Independent control approver
Read new treasury trades and counterparty confirmationsAuthorised Treasury, confirmation platform connection · applicationInstructions & handoff
WorkRead new treasury trades and counterparty confirmations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read new treasury trades and counterparty confirmations”, with record ID, version/time and success, pending or error state. No inferred success.
WorkValidate reference currency amount dates and settlement fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate reference currency amount dates and settlement fields”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead new treasury trades and counterparty confirmations
WorkMatch deterministic agreed fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match deterministic agreed fields”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate reference currency amount dates and settlement fields
4AI specialistParallel review
Explain mismatches with source referencesTrade confirmation matching evidence analyst · AI specialistInstructions & handoff
WorkExplain mismatches with source references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain mismatches with source references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesMatch deterministic agreed fields
5AI specialistParallel review
Review ambiguous duplicates and missing confirmationsTrade confirmation matching exception reviewer · AI specialistInstructions & handoff
WorkReview ambiguous duplicates and missing confirmations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review ambiguous duplicates and missing confirmations”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkTreasury operations obtains counterparty clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Treasury operations obtains counterparty clarification”, including actual facts, unresolved issues and consent where required.
UsesExplain mismatches with source references · Review ambiguous duplicates and missing confirmations
WorkFront office confirms authorised economic terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Front office confirms authorised economic terms”, including actual facts, unresolved issues and consent where required.
WorkIndependent checker approves corrected record proposal. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionFront office confirms authorised economic terms
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Save reviewed confirmation status in sandboxAuthorised Treasury, confirmation platform connection · applicationInstructions & handoff
WorkSave reviewed confirmation status in sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save reviewed confirmation status in sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent checker approves corrected record proposal
Needs approval fromIndependent checker approves corrected record proposal
10Application
Read back matching state and versionAuthorised Treasury, confirmation platform connection · applicationInstructions & handoff
WorkRead back matching state and version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back matching state and version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave reviewed confirmation status in sandbox
Needs approval fromIndependent checker approves corrected record proposal
11Human
Resolve stale or rejected updateResponsible case owner · humanInstructions & handoff
WorkResolve stale or rejected update. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve stale or rejected update”, including actual facts, unresolved issues and consent where required.
WorkTrack unmatched cases to cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Track unmatched cases to cutoff”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve stale or rejected update
Needs approval fromIndependent checker approves corrected record proposal
WorkArchive confirmation and review evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive confirmation and review evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrack unmatched cases to cutoff
Needs approval fromIndependent checker approves corrected record proposal
Applications to connect Treasury, confirmation platform
Deterministic matching and independent operations review Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Settlement readiness
Check settlement instructions and cutoffs before the authorised execution handoff.
Missing instructions and cutoff risk
Explore workflow
Starts with Trade, instructions and settlement status
People involvedResponsible case owner · Source contributor / affected participant · Settlement operations checker · Independent control approver
AI responsibilitiesSettlement readiness evidence analyst · Settlement readiness exception reviewer
1Application
Read trades due and settlement obligationsAuthorised Treasury, settlement platform connection · applicationInstructions & handoff
WorkRead trades due and settlement obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read trades due and settlement obligations”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead approved standing instructions cash and security positions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved standing instructions cash and security positions”, with record ID, version/time and success, pending or error state. No inferred success.
WorkCalculate readiness against deterministic cutoffs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate readiness against deterministic cutoffs”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved standing instructions cash and security positions
4AI specialistParallel review
Summarise missing allocations or instructionsSettlement readiness evidence analyst · AI specialistInstructions & handoff
WorkSummarise missing allocations or instructions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise missing allocations or instructions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate readiness against deterministic cutoffs
5AI specialistParallel review
Review conflicting counterparty and settlement detailsSettlement readiness exception reviewer · AI specialistInstructions & handoff
WorkReview conflicting counterparty and settlement details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting counterparty and settlement details”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate readiness against deterministic cutoffs
6Human
Operations resolves allocations with responsible teamsOperations · humanInstructions & handoff
WorkOperations resolves allocations with responsible teams. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Operations resolves allocations with responsible teams”, including actual facts, unresolved issues and consent where required.
UsesSummarise missing allocations or instructions · Review conflicting counterparty and settlement details
7Human
Treasury confirms cash and securities availabilityTreasury · humanInstructions & handoff
WorkTreasury confirms cash and securities availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Treasury confirms cash and securities availability”, including actual facts, unresolved issues and consent where required.
UsesOperations resolves allocations with responsible teams
WorkIndependent checker approves readiness assessment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesTreasury confirms cash and securities availability
Decision routesapprove · request changes · reject
Return for correctionTreasury confirms cash and securities availability
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator handles settlement release separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator handles settlement release separately”, including actual facts, unresolved issues and consent where required.
WorkRead back settlement platform acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back settlement platform acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
Investigate pending partial or failed settlementResponsible case owner · humanInstructions & handoff
WorkInvestigate pending partial or failed settlement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigate pending partial or failed settlement”, including actual facts, unresolved issues and consent where required.
UsesRead back settlement platform acknowledgement
12Application
Record unresolved owner and escalation timeAuthorised Treasury, settlement platform connection · applicationInstructions & handoff
WorkRecord unresolved owner and escalation time. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record unresolved owner and escalation time”, with record ID, version/time and success, pending or error state. No inferred success.
UsesInvestigate pending partial or failed settlement
Save readiness and outcome evidenceAuthorised Treasury, settlement platform connection · applicationInstructions & handoff
WorkSave readiness and outcome evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save readiness and outcome evidence”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Treasury, settlement platform
No execution of financial transactions by model Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Liquidity report preparation
Gather approved liquidity measures and prepare commentary for risk review.
Repeated data extraction and stale commentary
Explore workflow
Starts with Approved balances and liquidity metrics
People involvedResponsible case owner · Source contributor / affected participant · Treasury / liquidity reporting approver · Independent control approver
Treasury owner confirms reporting date and policy assumptionsTreasury owner · humanInstructions & handoff
WorkTreasury owner confirms reporting date and policy assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Treasury owner confirms reporting date and policy assumptions”, including actual facts, unresolved issues and consent where required.
WorkRead authorised cash collateral and maturity feeds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised cash collateral and maturity feeds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTreasury owner confirms reporting date and policy assumptions
WorkValidate freshness completeness and currencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate freshness completeness and currencies”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead authorised cash collateral and maturity feeds
WorkCalculate liquidity measures using approved risk engine. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate liquidity measures using approved risk engine”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate freshness completeness and currencies
5AI specialistParallel review
Explain significant movements and shortfallsLiquidity report preparation evidence analyst · AI specialistInstructions & handoff
WorkExplain significant movements and shortfalls. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain significant movements and shortfalls”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate liquidity measures using approved risk engine
6AI specialistParallel review
Challenge stale data missing obligations and assumptionsLiquidity report preparation exception reviewer · AI specialistInstructions & handoff
WorkChallenge stale data missing obligations and assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Challenge stale data missing obligations and assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate liquidity measures using approved risk engine
7Human
Data owners correct rejected feedsResponsible case owner · humanInstructions & handoff
WorkData owners correct rejected feeds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Data owners correct rejected feeds”, including actual facts, unresolved issues and consent where required.
UsesExplain significant movements and shortfalls · Challenge stale data missing obligations and assumptions
WorkRecalculate using approved snapshots. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recalculate using approved snapshots”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRisk reviewer challenges proposed commentary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Risk reviewer challenges proposed commentary”, including actual facts, unresolved issues and consent where required.
WorkAuthorised treasury reviewer approves report version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRisk reviewer challenges proposed commentary
Decision routesapprove · request changes · reject
Return for correctionRisk reviewer challenges proposed commentary
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkPublish reviewed internal report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish reviewed internal report”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised treasury reviewer approves report version
Needs approval fromAuthorised treasury reviewer approves report version
12Application
Read back version access and delivery referencesAuthorised Treasury, risk calculation, reporting connection · applicationInstructions & handoff
WorkRead back version access and delivery references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back version access and delivery references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPublish reviewed internal report
Needs approval fromAuthorised treasury reviewer approves report version
WorkArchive calculation workbook assumptions and exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive calculation workbook assumptions and exceptions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back version access and delivery references
Needs approval fromAuthorised treasury reviewer approves report version
Applications to connect Treasury, risk calculation, reporting
Risk measures calculated by approved application Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Market data exception review
Investigate suspect market data and record the reviewed source or correction.
Bad prices contaminating reporting
Explore workflow
Starts with Data exceptions and source observations
People involvedResponsible case owner · Source contributor / affected participant · Market data owner / risk approver · Independent control approver
AI responsibilitiesMarket data exception review evidence analyst · Market data exception review exception reviewer
WorkReceive market-data quality alert and instrument reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive market-data quality alert and instrument reference”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead primary secondary and prior approved observations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read primary secondary and prior approved observations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive market-data quality alert and instrument reference
WorkApply configured tolerance and stale-data rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply configured tolerance and stale-data rules”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead primary secondary and prior approved observations
4AI specialistParallel review
Explain anomalous moves and source differencesMarket data exception review evidence analyst · AI specialistInstructions & handoff
WorkExplain anomalous moves and source differences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain anomalous moves and source differences”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApply configured tolerance and stale-data rules
5AI specialistParallel review
Review missing quotes mapping errors and unsupported overridesMarket data exception review exception reviewer · AI specialistInstructions & handoff
WorkReview missing quotes mapping errors and unsupported overrides. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing quotes mapping errors and unsupported overrides”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApply configured tolerance and stale-data rules
6Human
Data analyst obtains source clarificationData analyst · humanInstructions & handoff
WorkData analyst obtains source clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Data analyst obtains source clarification”, including actual facts, unresolved issues and consent where required.
UsesExplain anomalous moves and source differences · Review missing quotes mapping errors and unsupported overrides
WorkRisk owner assesses affected calculations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Risk owner assesses affected calculations”, including actual facts, unresolved issues and consent where required.
UsesData analyst obtains source clarification
8HumanDecision required
Independent approver accepts corrected value or quarantineIndependent approver · humanInstructions & handoff
WorkIndependent approver accepts corrected value or quarantine. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRisk owner assesses affected calculations
Decision routesapprove · request changes · reject
Return for correctionRisk owner assesses affected calculations
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Publish approved observation to sandbox data serviceAuthorised Market data, risk platform connection · applicationInstructions & handoff
WorkPublish approved observation to sandbox data service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish approved observation to sandbox data service”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent approver accepts corrected value or quarantine
Needs approval fromIndependent approver accepts corrected value or quarantine
10Application
Read back value timestamp and quality flagAuthorised Market data, risk platform connection · applicationInstructions & handoff
WorkRead back value timestamp and quality flag. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back value timestamp and quality flag”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPublish approved observation to sandbox data service
Needs approval fromIndependent approver accepts corrected value or quarantine
WorkRe-run affected valuation checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Re-run affected valuation checks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back value timestamp and quality flag
Needs approval fromIndependent approver accepts corrected value or quarantine
12Human
Resolve remaining propagation errorsResponsible case owner · humanInstructions & handoff
WorkResolve remaining propagation errors. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve remaining propagation errors”, including actual facts, unresolved issues and consent where required.
WorkArchive evidence and override expiry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive evidence and override expiry”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve remaining propagation errors
Needs approval fromIndependent approver accepts corrected value or quarantine
Applications to connect Market data, risk platform
No AI-invented prices or curves Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Sanctions alert triage support
Gather alert evidence and unresolved matches for a sanctions analyst’s decision.
False positives and incomplete evidence
Explore workflow
Starts with Screening alert and approved reference data
People involvedResponsible case owner · Source contributor / affected participant · Authorised sanctions officer · Independent control approver
AI responsibilitiesSanctions alert triage support evidence analyst · Sanctions alert triage support exception reviewer
1Application
Receive screening alert with immutable source referenceAuthorised Screening, case management connection · applicationInstructions & handoff
WorkReceive screening alert with immutable source reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive screening alert with immutable source reference”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read permitted customer and screening match fieldsAuthorised Screening, case management connection · applicationInstructions & handoff
WorkRead permitted customer and screening match fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read permitted customer and screening match fields”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive screening alert with immutable source reference
WorkSanctions analyst confirms investigation assignment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sanctions analyst confirms investigation assignment”, including actual facts, unresolved issues and consent where required.
UsesRead permitted customer and screening match fields
4AI specialistParallel review
Index matching and differing source attributesSanctions alert triage support evidence analyst · AI specialistInstructions & handoff
WorkIndex matching and differing source attributes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Index matching and differing source attributes”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
Identify missing facts and contradictory screening evidenceSanctions alert triage support exception reviewer · AI specialistInstructions & handoff
WorkIdentify missing facts and contradictory screening evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify missing facts and contradictory screening evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkAnalyst obtains authorised supplementary evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Analyst obtains authorised supplementary evidence”, including actual facts, unresolved issues and consent where required.
UsesIndex matching and differing source attributes · Identify missing facts and contradictory screening evidence
7Human
Specialist evaluates match under applicable bank policyResponsible case owner · humanInstructions & handoff
WorkSpecialist evaluates match under applicable bank policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Specialist evaluates match under applicable bank policy”, including actual facts, unresolved issues and consent where required.
WorkIndependent sanctions reviewer records disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSpecialist evaluates match under applicable bank policy
Decision routesapprove · request changes · reject
Return for correctionSpecialist evaluates match under applicable bank policy
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised bank officer determines any account treatmentAuthorised bank officer · humanInstructions & handoff
WorkAuthorised bank officer determines any account treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised bank officer determines any account treatment”, including actual facts, unresolved issues and consent where required.
UsesIndependent sanctions reviewer records disposition
10Application
Record approved alert disposition in case sandboxAuthorised Screening, case management connection · applicationInstructions & handoff
WorkRecord approved alert disposition in case sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record approved alert disposition in case sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised bank officer determines any account treatment
Needs approval fromIndependent sanctions reviewer records disposition
11Application
Read back status rationale and reviewer referenceAuthorised Screening, case management connection · applicationInstructions & handoff
WorkRead back status rationale and reviewer reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back status rationale and reviewer reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord approved alert disposition in case sandbox
Needs approval fromIndependent sanctions reviewer records disposition
12Human
Resolve rejected or reopened alertResponsible case owner · humanInstructions & handoff
WorkResolve rejected or reopened alert. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve rejected or reopened alert”, including actual facts, unresolved issues and consent where required.
UsesRead back status rationale and reviewer reference
13Application
Retain restricted evidence and monitoring obligationsAuthorised Screening, case management connection · applicationInstructions & handoff
WorkRetain restricted evidence and monitoring obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain restricted evidence and monitoring obligations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve rejected or reopened alert
Needs approval fromIndependent sanctions reviewer records disposition
Applications to connect Screening, case management
Analyst decision; no autonomous sanctions clearance Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
AML investigation preparation
Organise transaction history and investigation evidence for authorised AML review.
Scattered transaction history
Explore workflow
Starts with Alert and authorised transaction evidence
People involvedResponsible case owner · Source contributor / affected participant · Authorised AML investigator / compliance approver · Independent control approver
AI responsibilitiesAML investigation preparation evidence analyst · AML investigation preparation exception reviewer
1Application
Receive monitoring alert and related transaction referencesAuthorised Transaction monitoring, case management connection · applicationInstructions & handoff
WorkReceive monitoring alert and related transaction references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive monitoring alert and related transaction references”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read authorised account history and prior case linksAuthorised Transaction monitoring, case management connection · applicationInstructions & handoff
WorkRead authorised account history and prior case links. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised account history and prior case links”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive monitoring alert and related transaction references
3Human
Investigator confirms scope and accessInvestigator · humanInstructions & handoff
WorkInvestigator confirms scope and access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator confirms scope and access”, including actual facts, unresolved issues and consent where required.
UsesRead authorised account history and prior case links
WorkBuild source-backed transaction chronology. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Build source-backed transaction chronology”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesInvestigator confirms scope and access
5AI specialistParallel review
Identify evidence gaps and inconsistent explanationsAML investigation preparation exception reviewer · AI specialistInstructions & handoff
WorkIdentify evidence gaps and inconsistent explanations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify evidence gaps and inconsistent explanations”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkInvestigator obtains authorised supporting information. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator obtains authorised supporting information”, including actual facts, unresolved issues and consent where required.
Specialist reviews economic purpose and case connectionsSpecialist · humanInstructions & handoff
WorkSpecialist reviews economic purpose and case connections. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Specialist reviews economic purpose and case connections”, including actual facts, unresolved issues and consent where required.
UsesInvestigator obtains authorised supporting information
8HumanDecision required
Independent reviewer challenges evidence and rationaleAuthorised AML investigator / compliance approver · humanInstructions & handoff
WorkIndependent reviewer challenges evidence and rationale. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSpecialist reviews economic purpose and case connections
Decision routesapprove · request changes · reject
Return for correctionSpecialist reviews economic purpose and case connections
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9HumanDecision required
Authorised compliance officer records case dispositionAuthorised compliance officer · humanInstructions & handoff
WorkAuthorised compliance officer records case disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent reviewer challenges evidence and rationale
Decision routesapprove · request changes · reject
Return for correctionSpecialist reviews economic purpose and case connections
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised officer handles any filing decision separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised officer handles any filing decision separately”, including actual facts, unresolved issues and consent where required.
UsesAuthorised compliance officer records case disposition
11Application
Save approved investigation record in case sandboxAuthorised Transaction monitoring, case management connection · applicationInstructions & handoff
WorkSave approved investigation record in case sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save approved investigation record in case sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised officer handles any filing decision separately
Needs approval fromIndependent reviewer challenges evidence and rationale · Authorised compliance officer records case disposition
12Application
Read back status reviewers and linked evidenceAuthorised Transaction monitoring, case management connection · applicationInstructions & handoff
WorkRead back status reviewers and linked evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back status reviewers and linked evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave approved investigation record in case sandbox
Needs approval fromIndependent reviewer challenges evidence and rationale · Authorised compliance officer records case disposition
13Human
Track additional information or authority queriesTrack additional information or authority · humanInstructions & handoff
WorkTrack additional information or authority queries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Track additional information or authority queries”, including actual facts, unresolved issues and consent where required.
UsesRead back status reviewers and linked evidence
WorkArchive restricted investigation pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive restricted investigation pack”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrack additional information or authority queries
Needs approval fromIndependent reviewer challenges evidence and rationale · Authorised compliance officer records case disposition
Applications to connect Transaction monitoring, case management
No autonomous suspicious activity filing or tip-off messages Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Fraud case coordination
Coordinate fraud investigation, responsible teams and policy-controlled decisions.
Slow cross-team response
Explore workflow
Starts with Fraud alert and authorised customer evidence
People involvedResponsible case owner · Source contributor / affected participant · Authorised fraud intervention officer · Independent control approver
AI responsibilitiesFraud case coordination evidence analyst · Fraud case coordination exception reviewer
WorkReceive fraud report and deduplicate linked references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive fraud report and deduplicate linked references”, with record ID, version/time and success, pending or error state. No inferred success.
WorkInvestigator verifies reporting authority and immediate needs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator verifies reporting authority and immediate needs”, including actual facts, unresolved issues and consent where required.
UsesReceive fraud report and deduplicate linked references
WorkRead permitted payment device and account evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read permitted payment device and account evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesInvestigator verifies reporting authority and immediate needs
4AI specialistParallel review
Reconstruct transaction and contact chronologyFraud case coordination evidence analyst · AI specialistInstructions & handoff
WorkReconstruct transaction and contact chronology. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Reconstruct transaction and contact chronology”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead permitted payment device and account evidence
5AI specialistParallel review
Review inconsistencies and missing corroborationFraud case coordination exception reviewer · AI specialistInstructions & handoff
WorkReview inconsistencies and missing corroboration. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review inconsistencies and missing corroboration”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead permitted payment device and account evidence
6Human
Investigator obtains customer and recipient-bank evidenceInvestigator · humanInstructions & handoff
WorkInvestigator obtains customer and recipient-bank evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigator obtains customer and recipient-bank evidence”, including actual facts, unresolved issues and consent where required.
UsesReconstruct transaction and contact chronology · Review inconsistencies and missing corroboration
7Human
Fraud specialist and payments officer review separate actionsFraud specialist and payments officer · humanInstructions & handoff
WorkFraud specialist and payments officer review separate actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Fraud specialist and payments officer review separate actions”, including actual facts, unresolved issues and consent where required.
UsesInvestigator obtains customer and recipient-bank evidence
WorkAuthorised officer approves exact containment handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesFraud specialist and payments officer review separate actions
Decision routesapprove · request changes · reject
Return for correctionFraud specialist and payments officer review separate actions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised bank operator performs containment separatelyAuthorised bank operator · humanInstructions & handoff
WorkAuthorised bank operator performs containment separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised bank operator performs containment separately”, including actual facts, unresolved issues and consent where required.
Read back actual payment and account statesAuthorised Fraud platform, CRM, payment hub connection · applicationInstructions & handoff
WorkRead back actual payment and account states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back actual payment and account states”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised bank operator performs containment separately
Resolve partial or uncertain actionsResponsible case owner · humanInstructions & handoff
WorkResolve partial or uncertain actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial or uncertain actions”, including actual facts, unresolved issues and consent where required.
UsesRead back actual payment and account states
12HumanDecision required
Independent reviewer records investigation dispositionIndependent reviewer · humanInstructions & handoff
WorkIndependent reviewer records investigation disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesResolve partial or uncertain actions
Decision routesapprove · request changes · reject
Return for correctionResolve partial or uncertain actions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
13Application
Save customer update and restricted evidenceAuthorised Fraud platform, CRM, payment hub connection · applicationInstructions & handoff
WorkSave customer update and restricted evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save customer update and restricted evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent reviewer records investigation disposition
WorkAssign recovery and remediation follow-ups. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Assign recovery and remediation follow-ups”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Fraud platform, CRM, payment hub
Blocking and release governed by bank policy Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Regulatory disclosure pack preparation
Collect disclosure evidence and approvals for the named authorised filer.
Missing evidence and review delays
Explore workflow
Starts with Approved investigation and reporting fields
People involvedResponsible case owner · Source contributor / affected participant · Authorised compliance filing officer · Independent control approver
WorkCompliance owner identifies disclosure scope authority and deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance owner identifies disclosure scope authority and deadline”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved case evidence and disclosure templateAuthorised Case management, regulatory gateway connection · applicationInstructions & handoff
WorkRead approved case evidence and disclosure template. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved case evidence and disclosure template”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCompliance owner identifies disclosure scope authority and deadline
3AI specialistParallel review
Index source facts against required sectionsRegulatory disclosure pack preparation evidence analyst · AI specialistInstructions & handoff
WorkIndex source facts against required sections. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Index source facts against required sections”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved case evidence and disclosure template
4AI specialistParallel review
Review contradictions unsupported allegations and missing authorityRegulatory disclosure pack preparation exception reviewer · AI specialistInstructions & handoff
WorkReview contradictions unsupported allegations and missing authority. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review contradictions unsupported allegations and missing authority”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved case evidence and disclosure template
WorkInvestigators resolve evidential gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigators resolve evidential gaps”, including actual facts, unresolved issues and consent where required.
UsesIndex source facts against required sections · Review contradictions unsupported allegations and missing authority
WorkLegal reviewer confirms permissible disclosure content. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal reviewer confirms permissible disclosure content”, including actual facts, unresolved issues and consent where required.
UsesInvestigators resolve evidential gaps
7Human
Privacy reviewer checks recipient and data minimisationResponsible case owner · humanInstructions & handoff
WorkPrivacy reviewer checks recipient and data minimisation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Privacy reviewer checks recipient and data minimisation”, including actual facts, unresolved issues and consent where required.
WorkAuthorised officer approves exact document version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesPrivacy reviewer checks recipient and data minimisation
Decision routesapprove · request changes · reject
Return for correctionPrivacy reviewer checks recipient and data minimisation
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised person submits through official gatewayAuthorised person · humanInstructions & handoff
WorkAuthorised person submits through official gateway. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised person submits through official gateway”, including actual facts, unresolved issues and consent where required.
UsesAuthorised officer approves exact document version
10Application
Capture acknowledgement and submission referenceAuthorised Case management, regulatory gateway connection · applicationInstructions & handoff
WorkCapture acknowledgement and submission reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Capture acknowledgement and submission reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised person submits through official gateway
Needs approval fromAuthorised officer approves exact document version
11Human
Respond to authority queries with fresh approvalRespond to authority · humanInstructions & handoff
WorkRespond to authority queries with fresh approval. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Respond to authority queries with fresh approval”, including actual facts, unresolved issues and consent where required.
UsesCapture acknowledgement and submission reference
12Application
Record delivery state and required follow-upsAuthorised Case management, regulatory gateway connection · applicationInstructions & handoff
WorkRecord delivery state and required follow-ups. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record delivery state and required follow-ups”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRespond to authority queries with fresh approval
Needs approval fromAuthorised officer approves exact document version
WorkRetain restricted disclosure evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain restricted disclosure evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord delivery state and required follow-ups
Needs approval fromAuthorised officer approves exact document version
Applications to connect Case management, regulatory gateway
Named authorised filer and jurisdiction-specific templates Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Regulatory reporting preparation
Gather reporting inputs, reconcile differences and track required sign-offs.
Manual aggregation and sign-off gaps
Explore workflow
Starts with Certified source data and reporting rules
People involvedResponsible case owner · Source contributor / affected participant · Regulatory reporting signatory / checker · Independent control approver
Reporting owner confirms entity period return and rule versionReporting owner · humanInstructions & handoff
WorkReporting owner confirms entity period return and rule version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Reporting owner confirms entity period return and rule version”, including actual facts, unresolved issues and consent where required.
WorkRead approved ledger and reporting feeds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved ledger and reporting feeds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReporting owner confirms entity period return and rule version
3Application
Validate completeness mapping and control totalsAuthorised Regulatory reporting, ledger connection · applicationInstructions & handoff
WorkValidate completeness mapping and control totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate completeness mapping and control totals”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRun approved regulatory calculations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Run approved regulatory calculations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate completeness mapping and control totals
5AI specialistParallel review
Explain period movements and reconciliation breaksRegulatory reporting preparation evidence analyst · AI specialistInstructions & handoff
WorkExplain period movements and reconciliation breaks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain period movements and reconciliation breaks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRun approved regulatory calculations
6AI specialistParallel review
Review missing mappings and unsupported adjustmentsRegulatory reporting preparation exception reviewer · AI specialistInstructions & handoff
WorkReview missing mappings and unsupported adjustments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing mappings and unsupported adjustments”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRun approved regulatory calculations
7Human
Data owners correct source or mapping issuesResponsible case owner · humanInstructions & handoff
WorkData owners correct source or mapping issues. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Data owners correct source or mapping issues”, including actual facts, unresolved issues and consent where required.
UsesExplain period movements and reconciliation breaks · Review missing mappings and unsupported adjustments
8Application
Recalculate and compare revised control totalsAuthorised Regulatory reporting, ledger connection · applicationInstructions & handoff
WorkRecalculate and compare revised control totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recalculate and compare revised control totals”, with record ID, version/time and success, pending or error state. No inferred success.
WorkIndependent reviewer signs reconciliation and return. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesRecalculate and compare revised control totals
Decision routesapprove · request changes · reject
Return for correctionData owners correct source or mapping issues
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised reporting officer approves exact submission pack. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent reviewer signs reconciliation and return
Decision routesapprove · request changes · reject
Return for correctionData owners correct source or mapping issues
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Human
Authorised operator submits through official gatewayAuthorised operator · humanInstructions & handoff
WorkAuthorised operator submits through official gateway. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator submits through official gateway”, including actual facts, unresolved issues and consent where required.
WorkCapture accepted rejected or pending acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Capture accepted rejected or pending acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised operator submits through official gateway
Correct rejected rows under new reviewCorrect rejected rows under new · humanInstructions & handoff
WorkCorrect rejected rows under new review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Correct rejected rows under new review”, including actual facts, unresolved issues and consent where required.
UsesCapture accepted rejected or pending acknowledgement
WorkArchive submitted file hash workbook and receipts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive submitted file hash workbook and receipts”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Regulatory reporting, ledger
Engine is not a regulatory calculation engine Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Model validation workflow
Organise model evidence, independent findings and the recorded governance decision.
Incomplete evidence and missed reviews
Explore workflow
Starts with Model inventory and validation artefacts
People involvedResponsible case owner · Source contributor / affected participant · Independent model validator / model risk committee · Independent control approver
AI responsibilitiesModel validation workflow evidence analyst · Model validation workflow exception reviewer
1Human
Model owner registers model version purpose and change scopeResponsible case owner · humanInstructions & handoff
WorkModel owner registers model version purpose and change scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Model owner registers model version purpose and change scope”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read model inventory approved datasets and test resultsAuthorised Model inventory, validation platform connection · applicationInstructions & handoff
WorkRead model inventory approved datasets and test results. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read model inventory approved datasets and test results”, with record ID, version/time and success, pending or error state. No inferred success.
UsesModel owner registers model version purpose and change scope
3Human
Validator confirms independence and validation planValidator · humanInstructions & handoff
WorkValidator confirms independence and validation plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Validator confirms independence and validation plan”, including actual facts, unresolved issues and consent where required.
UsesRead model inventory approved datasets and test results
4AI specialistParallel review
Summarise supplied performance and stability evidenceModel validation workflow evidence analyst · AI specialistInstructions & handoff
WorkSummarise supplied performance and stability evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise supplied performance and stability evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidator confirms independence and validation plan
5AI specialistParallel review
Review missing tests limitations and inconsistent claimsModel validation workflow exception reviewer · AI specialistInstructions & handoff
WorkReview missing tests limitations and inconsistent claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing tests limitations and inconsistent claims”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidator confirms independence and validation plan
6Application
Run approved deterministic benchmark checksAuthorised Model inventory, validation platform connection · applicationInstructions & handoff
WorkRun approved deterministic benchmark checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Run approved deterministic benchmark checks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSummarise supplied performance and stability evidence · Review missing tests limitations and inconsistent claims
7Human
Model owner responds to validator questionsModel owner · humanInstructions & handoff
WorkModel owner responds to validator questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Model owner responds to validator questions”, including actual facts, unresolved issues and consent where required.
UsesRun approved deterministic benchmark checks
8Human
Independent validator assesses results and limitationsResponsible case owner · humanInstructions & handoff
WorkIndependent validator assesses results and limitations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Independent validator assesses results and limitations”, including actual facts, unresolved issues and consent where required.
UsesModel owner responds to validator questions
9HumanDecision required
Validation authority records approval conditions or rejectionValidation authority · humanInstructions & handoff
WorkValidation authority records approval conditions or rejection. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent validator assesses results and limitations
Decision routesapprove · request changes · reject
Return for correctionIndependent validator assesses results and limitations
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkDeployment authority accepts model-use restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesValidation authority records approval conditions or rejection
Decision routesapprove · request changes · reject
Return for correctionIndependent validator assesses results and limitations
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
11Application
Update approved inventory status and conditionsAuthorised Model inventory, validation platform connection · applicationInstructions & handoff
WorkUpdate approved inventory status and conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update approved inventory status and conditions”, with record ID, version/time and success, pending or error state. No inferred success.
Needs approval fromValidation authority records approval conditions or rejection · Deployment authority accepts model-use restrictions
12Application
Read back version status and review dateAuthorised Model inventory, validation platform connection · applicationInstructions & handoff
WorkRead back version status and review date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back version status and review date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate approved inventory status and conditions
Needs approval fromValidation authority records approval conditions or rejection · Deployment authority accepts model-use restrictions
13Human
Track remediation before any separate deploymentResponsible case owner · humanInstructions & handoff
WorkTrack remediation before any separate deployment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Track remediation before any separate deployment”, including actual facts, unresolved issues and consent where required.
UsesRead back version status and review date
14Application
Archive validation report and evidence referencesAuthorised Model inventory, validation platform connection · applicationInstructions & handoff
WorkArchive validation report and evidence references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive validation report and evidence references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrack remediation before any separate deployment
Needs approval fromValidation authority records approval conditions or rejection · Deployment authority accepts model-use restrictions
Applications to connect Model inventory, validation platform
Independent validators; benchmark performance not assumed Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Operational risk event review
Capture risk events, review impacts and assign accountable remediation actions.
Late capture and weak remediation tracking
Explore workflow
Starts with Event evidence and loss records
People involvedResponsible case owner · Source contributor / affected participant · Operational risk owner / remediation approver · Independent control approver
Event owner records incident impact and initial factsEvent owner · humanInstructions & handoff
WorkEvent owner records incident impact and initial facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Event owner records incident impact and initial facts”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved tickets losses and control evidenceAuthorised Operational risk, ticketing connection · applicationInstructions & handoff
WorkRead approved tickets losses and control evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved tickets losses and control evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesEvent owner records incident impact and initial facts
3AI specialistParallel review
Summarise event chronology and affected controlsOperational risk event review evidence analyst · AI specialistInstructions & handoff
WorkSummarise event chronology and affected controls. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise event chronology and affected controls”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved tickets losses and control evidence
4AI specialistParallel review
Review missing causes inconsistent loss values and duplicate eventsOperational risk event review exception reviewer · AI specialistInstructions & handoff
WorkReview missing causes inconsistent loss values and duplicate events. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing causes inconsistent loss values and duplicate events”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved tickets losses and control evidence
5Human
Control owner obtains supporting evidenceControl owner · humanInstructions & handoff
WorkControl owner obtains supporting evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Control owner obtains supporting evidence”, including actual facts, unresolved issues and consent where required.
UsesSummarise event chronology and affected controls · Review missing causes inconsistent loss values and duplicate events
6Application
Calculate recorded losses using approved accounting referencesAuthorised Operational risk, ticketing connection · applicationInstructions & handoff
WorkCalculate recorded losses using approved accounting references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate recorded losses using approved accounting references”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRisk specialist challenges root-cause assessment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Risk specialist challenges root-cause assessment”, including actual facts, unresolved issues and consent where required.
UsesCalculate recorded losses using approved accounting references
WorkIndependent reviewer approves classification and action plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionRisk specialist challenges root-cause assessment
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkSave reviewed risk-event record. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save reviewed risk-event record”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent reviewer approves classification and action plan
Needs approval fromIndependent reviewer approves classification and action plan
10Application
Read back loss references owners and due datesAuthorised Operational risk, ticketing connection · applicationInstructions & handoff
WorkRead back loss references owners and due dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back loss references owners and due dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave reviewed risk-event record
Needs approval fromIndependent reviewer approves classification and action plan
11Human
Owners complete remediation and submit evidenceOwners · humanInstructions & handoff
WorkOwners complete remediation and submit evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners complete remediation and submit evidence”, including actual facts, unresolved issues and consent where required.
UsesRead back loss references owners and due dates
WorkRisk owner verifies corrective-action closure. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwners complete remediation and submit evidence
Decision routesapprove · request changes · reject
Return for correctionOwners complete remediation and submit evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkArchive event report and residual risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive event report and residual risks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRisk owner verifies corrective-action closure
Needs approval fromIndependent reviewer approves classification and action plan · Risk owner verifies corrective-action closure
Applications to connect Operational risk, ticketing
Loss values and classifications require review Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Regulatory change assessment
Gather regulatory changes and coordinate qualified impact and control reviews.
Rules spread across teams
Explore workflow
Starts with Published change and affected policies
People involvedResponsible case owner · Source contributor / affected participant · Compliance change owner / control owners · Independent control approver
Compliance owner registers source regulation and effective datesResponsible case owner · humanInstructions & handoff
WorkCompliance owner registers source regulation and effective dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance owner registers source regulation and effective dates”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Retrieve authoritative publication and current policiesAuthorised Policy store, compliance platform connection · applicationInstructions & handoff
WorkRetrieve authoritative publication and current policies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retrieve authoritative publication and current policies”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCompliance owner registers source regulation and effective dates
3AI specialistParallel review
Map changed obligations to existing proceduresRegulatory change assessment evidence analyst · AI specialistInstructions & handoff
WorkMap changed obligations to existing procedures. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Map changed obligations to existing procedures”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRetrieve authoritative publication and current policies
4AI specialistParallel review
Review uncertain interpretation and missed dependenciesRegulatory change assessment exception reviewer · AI specialistInstructions & handoff
WorkReview uncertain interpretation and missed dependencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review uncertain interpretation and missed dependencies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRetrieve authoritative publication and current policies
WorkLegal adviser resolves applicability questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Legal adviser resolves applicability questions”, including actual facts, unresolved issues and consent where required.
UsesMap changed obligations to existing procedures · Review uncertain interpretation and missed dependencies
6Human
Business owners assess process and system impactsResponsible case owner · humanInstructions & handoff
WorkBusiness owners assess process and system impacts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Business owners assess process and system impacts”, including actual facts, unresolved issues and consent where required.
Control owners estimate implementation tasksResponsible case owner · humanInstructions & handoff
WorkControl owners estimate implementation tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Control owners estimate implementation tasks”, including actual facts, unresolved issues and consent where required.
UsesBusiness owners assess process and system impacts
WorkAuthorised committee approves change plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesControl owners estimate implementation tasks
Decision routesapprove · request changes · reject
Return for correctionControl owners estimate implementation tasks
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate versioned policy and implementation actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create versioned policy and implementation actions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised committee approves change plan
Needs approval fromAuthorised committee approves change plan
10Human
Owners submit implementation and training evidenceOwners · humanInstructions & handoff
WorkOwners submit implementation and training evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners submit implementation and training evidence”, including actual facts, unresolved issues and consent where required.
UsesCreate versioned policy and implementation actions
WorkIndependent assurance reviews effectiveness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwners submit implementation and training evidence
Decision routesapprove · request changes · reject
Return for correctionOwners submit implementation and training evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkPublish approved policy versions and deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish approved policy versions and deadlines”, with record ID, version/time and success, pending or error state. No inferred success.
WorkMonitor outstanding actions through effective date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Monitor outstanding actions through effective date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPublish approved policy versions and deadlines
WorkArchive interpretation and approval trail. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive interpretation and approval trail”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMonitor outstanding actions through effective date
Applications to connect Policy store, compliance platform
Qualified local interpretation; not legal advice from the model Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
General ledger close
Coordinate ledger reconciliations, resolve differences and gather close approvals.
Reconciliation delays and missing sign-offs
Explore workflow
Starts with Close checklist and balance evidence
People involvedResponsible case owner · Source contributor / affected participant · Financial controller / ledger close checker · Independent control approver
AI responsibilitiesGeneral ledger close evidence analyst · General ledger close exception reviewer
1Human
Finance controller opens banking close scope and periodResponsible case owner · humanInstructions & handoff
WorkFinance controller opens banking close scope and period. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance controller opens banking close scope and period”, including actual facts, unresolved issues and consent where required.
WorkRead ledger subledger reconciliation and suspense data. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read ledger subledger reconciliation and suspense data”, with record ID, version/time and success, pending or error state. No inferred success.
UsesFinance controller opens banking close scope and period
WorkReconcile source balances in parallel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile source balances in parallel”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead ledger subledger reconciliation and suspense data
4AI specialistParallel review
Explain material variances and ageing breaksGeneral ledger close evidence analyst · AI specialistInstructions & handoff
WorkExplain material variances and ageing breaks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain material variances and ageing breaks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesReconcile source balances in parallel
5AI specialistParallel review
Review unsupported journals stale feeds and missing sign-offsGeneral ledger close exception reviewer · AI specialistInstructions & handoff
WorkReview unsupported journals stale feeds and missing sign-offs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unsupported journals stale feeds and missing sign-offs”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkLedger owners resolve suspense and exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Ledger owners resolve suspense and exceptions”, including actual facts, unresolved issues and consent where required.
UsesExplain material variances and ageing breaks · Review unsupported journals stale feeds and missing sign-offs
WorkAccountants prepare evidenced adjustment drafts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Accountants prepare evidenced adjustment drafts”, including actual facts, unresolved issues and consent where required.
WorkIndependent reviewer approves adjustment set. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionAccountants prepare evidenced adjustment drafts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Record authorised postings in ledger sandboxAuthorised Ledger, reconciliation connection · applicationInstructions & handoff
WorkRecord authorised postings in ledger sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record authorised postings in ledger sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent reviewer approves adjustment set
Needs approval fromIndependent reviewer approves adjustment set
WorkReconcile posted totals and retained exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile posted totals and retained exceptions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord authorised postings in ledger sandbox
Needs approval fromIndependent reviewer approves adjustment set
11HumanDecision required
Controller approves qualified or complete closeController · humanInstructions & handoff
WorkController approves qualified or complete close. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesReconcile posted totals and retained exceptions
Decision routesapprove · request changes · reject
Return for correctionAccountants prepare evidenced adjustment drafts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
12Application
Lock approved period and read back lock stateAuthorised Ledger, reconciliation connection · applicationInstructions & handoff
WorkLock approved period and read back lock state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Lock approved period and read back lock state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesController approves qualified or complete close
Needs approval fromIndependent reviewer approves adjustment set · Controller approves qualified or complete close
13Application
Produce close workbook and sign-off reportAuthorised Ledger, reconciliation connection · applicationInstructions & handoff
WorkProduce close workbook and sign-off report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Produce close workbook and sign-off report”, with record ID, version/time and success, pending or error state. No inferred success.
UsesLock approved period and read back lock state
Needs approval fromIndependent reviewer approves adjustment set · Controller approves qualified or complete close
14Human
Assign remaining remediation to named ownersResponsible case owner · humanInstructions & handoff
WorkAssign remaining remediation to named owners. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Assign remaining remediation to named owners”, including actual facts, unresolved issues and consent where required.
UsesProduce close workbook and sign-off report
Applications to connect Ledger, reconciliation
All mandatory sub-ledgers reconciled Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Privileged access review
Review privileged permissions and verify independently approved access changes.
Stale access and segregation conflicts
Explore workflow
Starts with Identity and entitlement inventory
People involvedIAM review coordinator · Manager / security specialist · Independent control reviewer · Privileged-access owner
AI responsibilitiesEntitlement evidence analyst · Segregation-of-duties reviewer
1Human
IAM owner sets privileged-access review population and cutoffIAM owner · humanInstructions & handoff
WorkIAM owner sets privileged-access review population and cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “IAM owner sets privileged-access review population and cutoff”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current privileged entitlements HR status and approvalsAuthorised IAM, HR, GRC connection · applicationInstructions & handoff
WorkRead current privileged entitlements HR status and approvals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current privileged entitlements HR status and approvals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIAM owner sets privileged-access review population and cutoff
3Application
Compare accounts with approved control rulesAuthorised IAM, HR, GRC connection · applicationInstructions & handoff
WorkCompare accounts with approved control rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Compare accounts with approved control rules”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current privileged entitlements HR status and approvals
4AI specialistParallel review
Summarise stale orphan and excessive entitlementsEntitlement evidence analyst · AI specialistInstructions & handoff
WorkSummarise stale orphan and excessive entitlements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise stale orphan and excessive entitlements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCompare accounts with approved control rules
5AI specialistParallel review
Review segregation conflicts and missing account ownershipSegregation-of-duties reviewer · AI specialistInstructions & handoff
WorkReview segregation conflicts and missing account ownership. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review segregation conflicts and missing account ownership”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCompare accounts with approved control rules
6Human
Managers attest exact privileged business needManagers · humanInstructions & handoff
WorkManagers attest exact privileged business need. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Managers attest exact privileged business need”, including actual facts, unresolved issues and consent where required.
UsesSummarise stale orphan and excessive entitlements · Review segregation conflicts and missing account ownership
WorkSecurity owner investigates shared or emergency accounts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Security owner investigates shared or emergency accounts”, including actual facts, unresolved issues and consent where required.
UsesManagers attest exact privileged business need
8HumanDecision required
Independent control reviewer approves retain revoke or exceptionIndependent control reviewer · humanInstructions & handoff
WorkIndependent control reviewer approves retain revoke or exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSecurity owner investigates shared or emergency accounts
Decision routesapprove · request changes · reject
Return for correctionSecurity owner investigates shared or emergency accounts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised IAM operator executes approved changesAuthorised IAM operator · humanInstructions & handoff
WorkAuthorised IAM operator executes approved changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised IAM operator executes approved changes”, including actual facts, unresolved issues and consent where required.
UsesIndependent control reviewer approves retain revoke or exception
10Application
Read back effective entitlements and active sessionsAuthorised IAM, HR, GRC connection · applicationInstructions & handoff
WorkRead back effective entitlements and active sessions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back effective entitlements and active sessions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised IAM operator executes approved changes
Needs approval fromIndependent control reviewer approves retain revoke or exception
WorkInvestigate failed revocations and residual access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Investigate failed revocations and residual access”, including actual facts, unresolved issues and consent where required.
UsesRead back effective entitlements and active sessions
WorkControl owner accepts documented residual risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesInvestigate failed revocations and residual access
Decision routesapprove · request changes · reject
Return for correctionInvestigate failed revocations and residual access
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
13Application
Save restricted review pack and exception expiryAuthorised IAM, HR, GRC connection · applicationInstructions & handoff
WorkSave restricted review pack and exception expiry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save restricted review pack and exception expiry”, with record ID, version/time and success, pending or error state. No inferred success.
Needs approval fromIndependent control reviewer approves retain revoke or exception · Control owner accepts documented residual risks
14Application
Schedule next review and overdue escalationAuthorised IAM, HR, GRC connection · applicationInstructions & handoff
WorkSchedule next review and overdue escalation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Schedule next review and overdue escalation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave restricted review pack and exception expiry
Needs approval fromIndependent control reviewer approves retain revoke or exception · Control owner accepts documented residual risks
Applications to connect IAM, HR, GRC
Maker-checker and server-enforced entitlements Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Vendor risk review
Gather vendor evidence, review risks and assign outstanding due-diligence actions.
Incomplete due diligence and renewals
Explore workflow
Starts with Supplier evidence and risk questionnaire
People involvedResponsible case owner · Source contributor / affected participant · Vendor risk / procurement approver · Independent control approver
Vendor owner defines service criticality and data scopeResponsible case owner · humanInstructions & handoff
WorkVendor owner defines service criticality and data scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Vendor owner defines service criticality and data scope”, including actual facts, unresolved issues and consent where required.
WorkRead contract procurement and prior risk records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read contract procurement and prior risk records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVendor owner defines service criticality and data scope
WorkVendor supplies approved assurance and recovery evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Vendor supplies approved assurance and recovery evidence”, including actual facts, unresolved issues and consent where required.
UsesRead contract procurement and prior risk records
4AI specialistParallel review
Map evidence against due-diligence requirementsVendor risk review evidence analyst · AI specialistInstructions & handoff
WorkMap evidence against due-diligence requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Map evidence against due-diligence requirements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesVendor supplies approved assurance and recovery evidence
5AI specialistParallel review
Review missing controls expiries and contradictory claimsVendor risk review exception reviewer · AI specialistInstructions & handoff
WorkReview missing controls expiries and contradictory claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing controls expiries and contradictory claims”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesVendor supplies approved assurance and recovery evidence
6Human
Security privacy and resilience reviewers assess separate controlsResponsible case owner · humanInstructions & handoff
WorkSecurity privacy and resilience reviewers assess separate controls. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Security privacy and resilience reviewers assess separate controls”, including actual facts, unresolved issues and consent where required.
UsesMap evidence against due-diligence requirements · Review missing controls expiries and contradictory claims
7Human
Vendor resolves findings or proposes remediationVendor · humanInstructions & handoff
WorkVendor resolves findings or proposes remediation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Vendor resolves findings or proposes remediation”, including actual facts, unresolved issues and consent where required.
UsesSecurity privacy and resilience reviewers assess separate controls
WorkIndependent risk reviewer approves assessment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesVendor resolves findings or proposes remediation
Decision routesapprove · request changes · reject
Return for correctionVendor resolves findings or proposes remediation
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised owner accepts risk conditions or rejects onboarding. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent risk reviewer approves assessment
Decision routesapprove · request changes · reject
Return for correctionVendor resolves findings or proposes remediation
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkRecord approved vendor-risk state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record approved vendor-risk state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised owner accepts risk conditions or rejects onboarding
Read back conditions owners and renewal datesAuthorised Vendor risk, procurement connection · applicationInstructions & handoff
WorkRead back conditions owners and renewal dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back conditions owners and renewal dates”, with record ID, version/time and success, pending or error state. No inferred success.
Monitor corrective actions and service changesResponsible case owner · humanInstructions & handoff
WorkMonitor corrective actions and service changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Monitor corrective actions and service changes”, including actual facts, unresolved issues and consent where required.
WorkArchive restricted assessment and approvals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive restricted assessment and approvals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMonitor corrective actions and service changes
Third-party and concentration risk require bank governance Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Business continuity exercise
Assign exercise tasks, compare recovery evidence and track corrective actions.
Unverified recovery claims
Explore workflow
Starts with Exercise plan and recovery evidence
People involvedResponsible case owner · Source contributor / affected participant · Business continuity owner / exercise sponsor · Independent control approver
AI responsibilitiesBusiness continuity exercise evidence analyst · Business continuity exercise exception reviewer
1Human
Resilience owner defines exercise scope objectives and safety limitsResponsible case owner · humanInstructions & handoff
WorkResilience owner defines exercise scope objectives and safety limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resilience owner defines exercise scope objectives and safety limits”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read service dependencies recovery plans and contact rosterAuthorised ITSM, monitoring, GRC connection · applicationInstructions & handoff
WorkRead service dependencies recovery plans and contact roster. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read service dependencies recovery plans and contact roster”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResilience owner defines exercise scope objectives and safety limits
3AI specialistParallel review
Build exercise checklist from approved planBusiness continuity exercise evidence analyst · AI specialistInstructions & handoff
WorkBuild exercise checklist from approved plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Build exercise checklist from approved plan”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead service dependencies recovery plans and contact roster
4AI specialistParallel review
Review missing dependencies stale contacts and assumptionsBusiness continuity exercise exception reviewer · AI specialistInstructions & handoff
WorkReview missing dependencies stale contacts and assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing dependencies stale contacts and assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead service dependencies recovery plans and contact roster
5Human
Teams confirm roles and exercise readinessTeams · humanInstructions & handoff
WorkTeams confirm roles and exercise readiness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Teams confirm roles and exercise readiness”, including actual facts, unresolved issues and consent where required.
UsesBuild exercise checklist from approved plan · Review missing dependencies stale contacts and assumptions
WorkExercise controller approves start conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesTeams confirm roles and exercise readiness
Decision routesapprove · request changes · reject
Return for correctionTeams confirm roles and exercise readiness
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
7Human
Authorised teams perform controlled recovery actionsAuthorised teams · humanInstructions & handoff
WorkAuthorised teams perform controlled recovery actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised teams perform controlled recovery actions”, including actual facts, unresolved issues and consent where required.
UsesExercise controller approves start conditions
8Application
Capture actual timestamps health checks and evidenceAuthorised ITSM, monitoring, GRC connection · applicationInstructions & handoff
WorkCapture actual timestamps health checks and evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Capture actual timestamps health checks and evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised teams perform controlled recovery actions
WorkCalculate observed recovery against agreed targets. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate observed recovery against agreed targets”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCapture actual timestamps health checks and evidence
Business owner validates recovered service functionsResponsible case owner · humanInstructions & handoff
WorkBusiness owner validates recovered service functions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Business owner validates recovered service functions”, including actual facts, unresolved issues and consent where required.
UsesCalculate observed recovery against agreed targets
11Human
Teams document gaps and failed checkpointsResponsible case owner · humanInstructions & handoff
WorkTeams document gaps and failed checkpoints. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Teams document gaps and failed checkpoints”, including actual facts, unresolved issues and consent where required.
UsesBusiness owner validates recovered service functions
WorkIndependent reviewer accepts exercise findings. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesTeams document gaps and failed checkpoints
Decision routesapprove · request changes · reject
Return for correctionTeams document gaps and failed checkpoints
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate owned corrective actions with deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create owned corrective actions with deadlines”, with record ID, version/time and success, pending or error state. No inferred success.
WorkArchive report and schedule retest. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive report and schedule retest”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate owned corrective actions with deadlines
Actual recovery objectives must be measured Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Dormant account review
Review inactivity evidence and route any servicing action through authorised controls.
Unclear evidence and mass review workloads
Explore workflow
Starts with Dormancy queue and customer records
People involvedResponsible case owner · Source contributor / affected participant · Authorised dormant-account servicing officer · Independent control approver
WorkIdentify accounts meeting configured inactivity-review criteria. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Identify accounts meeting configured inactivity-review criteria”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead balances KYC restrictions mandates and contact evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read balances KYC restrictions mandates and contact evidence”, with record ID, version/time and success, pending or error state. No inferred success.
Explain missing information and review prerequisitesDormant account review evidence analyst · AI specialistInstructions & handoff
WorkExplain missing information and review prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain missing information and review prerequisites”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead balances KYC restrictions mandates and contact evidence
4AI specialistParallel review
Check conflicting activity dates and stale source feedsDormant account review exception reviewer · AI specialistInstructions & handoff
WorkCheck conflicting activity dates and stale source feeds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check conflicting activity dates and stale source feeds”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead balances KYC restrictions mandates and contact evidence
WorkServicing officer verifies facts and contact options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Servicing officer verifies facts and contact options”, including actual facts, unresolved issues and consent where required.
UsesExplain missing information and review prerequisites · Check conflicting activity dates and stale source feeds
WorkCustomer supplies permitted updated information. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Customer supplies permitted updated information”, including actual facts, unresolved issues and consent where required.
UsesServicing officer verifies facts and contact options
7Human
Compliance reviews restrictions where requiredCompliance · humanInstructions & handoff
WorkCompliance reviews restrictions where required. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Compliance reviews restrictions where required”, including actual facts, unresolved issues and consent where required.
UsesCustomer supplies permitted updated information
8HumanDecision required
Independent checker approves case dispositionIndependent checker · humanInstructions & handoff
WorkIndependent checker approves case disposition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCompliance reviews restrictions where required
Decision routesapprove · request changes · reject
Return for correctionCompliance reviews restrictions where required
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9HumanDecision required
Authorised bank officer approves any dormancy treatmentAuthorised bank officer · humanInstructions & handoff
WorkAuthorised bank officer approves any dormancy treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesIndependent checker approves case disposition
Decision routesapprove · request changes · reject
Return for correctionCompliance reviews restrictions where required
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Record approved review state in core sandboxAuthorised Core banking, CRM connection · applicationInstructions & handoff
WorkRecord approved review state in core sandbox. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record approved review state in core sandbox”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised bank officer approves any dormancy treatment
Needs approval fromIndependent checker approves case disposition · Authorised bank officer approves any dormancy treatment
11Application
Read back status effective dates and restrictionsAuthorised Core banking, CRM connection · applicationInstructions & handoff
WorkRead back status effective dates and restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back status effective dates and restrictions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord approved review state in core sandbox
Needs approval fromIndependent checker approves case disposition · Authorised bank officer approves any dormancy treatment
12Human
Resolve rejected or uncertain updatesResponsible case owner · humanInstructions & handoff
WorkResolve rejected or uncertain updates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve rejected or uncertain updates”, including actual facts, unresolved issues and consent where required.
UsesRead back status effective dates and restrictions
WorkSend permitted notice and retain proof. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send permitted notice and retain proof”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve rejected or uncertain updates
Needs approval fromIndependent checker approves case disposition · Authorised bank officer approves any dormancy treatment
14Application
Archive review evidence and next actionAuthorised Core banking, CRM connection · applicationInstructions & handoff
WorkArchive review evidence and next action. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive review evidence and next action”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend permitted notice and retain proof
Needs approval fromIndependent checker approves case disposition · Authorised bank officer approves any dormancy treatment
Applications to connect Core banking, CRM
Jurisdiction-specific dormancy and escheatment controls Financial release, lending eligibility, account restrictions and regulatory submission remain decisions/actions of authorised bank people and systems.
Exceptions & rework
Missing evidence returns to collection; proposed changes return to review. A rejection follows the configured stop or rework path. Application failure holds the case for the assigned operator to inspect existing effects before retrying. Rework limits, fresh approvals and downstream effects must be configured.
Marketplace listing and variant updates
Review product facts and variants, then verify approved updates in each shop.
Product facts and variants drift across shops.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Merchandising manager · Independent control approver
AI responsibilitiesMarketplace listing and variant updates evidence analyst · Marketplace listing and variant updates exception reviewer
1Human
Merchandiser proposes listing or variant changeResponsible case owner · humanInstructions & handoff
WorkMerchandiser proposes listing or variant change. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Merchandiser proposes listing or variant change”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current shop listing catalogue and versionAuthorised Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead current shop listing catalogue and version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current shop listing catalogue and version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMerchandiser proposes listing or variant change
3Application
Validate SKU category attributes and media requirementsAuthorised Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkValidate SKU category attributes and media requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate SKU category attributes and media requirements”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current shop listing catalogue and version
4AI specialistParallel review
Draft permitted listing content from approved factsMarketplace listing and variant updates evidence analyst · AI specialistInstructions & handoff
WorkDraft permitted listing content from approved facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft permitted listing content from approved facts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate SKU category attributes and media requirements
5AI specialistParallel review
Review unsupported claims variant ambiguity and policy conflictsMarketplace listing and variant updates exception reviewer · AI specialistInstructions & handoff
WorkReview unsupported claims variant ambiguity and policy conflicts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unsupported claims variant ambiguity and policy conflicts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate SKU category attributes and media requirements
WorkProduct owner confirms factual specifications. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Product owner confirms factual specifications”, including actual facts, unresolved issues and consent where required.
UsesDraft permitted listing content from approved facts · Review unsupported claims variant ambiguity and policy conflicts
7Human
Media owner provides approved imagesMedia owner · humanInstructions & handoff
WorkMedia owner provides approved images. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Media owner provides approved images”, including actual facts, unresolved issues and consent where required.
WorkSeller approver approves exact listing change set. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesMedia owner provides approved images
Decision routesapprove · request changes · reject
Return for correctionMedia owner provides approved images
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Recheck listing version before updateAuthorised Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRecheck listing version before update. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck listing version before update”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approver approves exact listing change set
Needs approval fromSeller approver approves exact listing change set
10Application
Submit approved listing draft to selected shopsAuthorised Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSubmit approved listing draft to selected shops. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Submit approved listing draft to selected shops”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck listing version before update
Needs approval fromSeller approver approves exact listing change set
11Application
Query provider acceptance and moderation stateAuthorised Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkQuery provider acceptance and moderation state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Query provider acceptance and moderation state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit approved listing draft to selected shops
Needs approval fromSeller approver approves exact listing change set
12Human
Resolve rejected attributes without altering approved factsResponsible case owner · humanInstructions & handoff
WorkResolve rejected attributes without altering approved facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve rejected attributes without altering approved facts”, including actual facts, unresolved issues and consent where required.
UsesQuery provider acceptance and moderation state
13Application
Verify published variants prices and mediaAuthorised Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkVerify published variants prices and media. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify published variants prices and media”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve rejected attributes without altering approved facts
Needs approval fromSeller approver approves exact listing change set
14Application
Archive changes and rollback referenceAuthorised Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkArchive changes and rollback reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive changes and rollback reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify published variants prices and media
Needs approval fromSeller approver approves exact listing change set
Applications to connect Seller account connectors; Shared commerce records; Media and structured evidence; Reliable synchronisation; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
A rejected or still-processing listing is not reported as published. Corrections return to review before resubmission.
Stock allocation and cross-shop availability
Coordinate stock reservations and confirm availability across connected shops.
Independent shop quantities cause overselling.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
AI responsibilitiesStock-allocation analyst · Stock-drift reviewer
1Application
Receive stock event with shop order SKU and versionAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Inventory correctness; Reliable synchronisation connection · applicationInstructions & handoff
WorkReceive stock event with shop order SKU and version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive stock event with shop order SKU and version”, with record ID, version/time and success, pending or error state. No inferred success.
WorkDeduplicate reservation or release reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deduplicate reservation or release reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive stock event with shop order SKU and version
WorkRead authoritative per-location stock and open reservations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authoritative per-location stock and open reservations”, with record ID, version/time and success, pending or error state. No inferred success.
WorkAttempt atomic reservation for exact order lines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Attempt atomic reservation for exact order lines”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead authoritative per-location stock and open reservations
5AI specialistParallel review
Explain shortage split and backorder optionsStock-allocation analyst · AI specialistInstructions & handoff
WorkExplain shortage split and backorder options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain shortage split and backorder options”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAttempt atomic reservation for exact order lines
6AI specialistParallel review
Review competing claims and stale-stock anomaliesStock-drift reviewer · AI specialistInstructions & handoff
WorkReview competing claims and stale-stock anomalies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review competing claims and stale-stock anomalies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAttempt atomic reservation for exact order lines
WorkInventory controller selects permitted allocation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Inventory controller selects permitted allocation”, including actual facts, unresolved issues and consent where required.
UsesExplain shortage split and backorder options · Review competing claims and stale-stock anomalies
8Human
Buyer accepts material split or backorder changeBuyer · humanInstructions & handoff
WorkBuyer accepts material split or backorder change. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer accepts material split or backorder change”, including actual facts, unresolved issues and consent where required.
Supervisor approves exception within stock policySupervisor · humanInstructions & handoff
WorkSupervisor approves exception within stock policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer accepts material split or backorder change
Decision routesapprove · request changes · reject
Return for correctionBuyer accepts material split or backorder change
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkRecheck ledger version and apply approved reservation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck ledger version and apply approved reservation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSupervisor approves exception within stock policy
Needs approval fromSupervisor approves exception within stock policy
WorkCalculate available-to-sell after safety stock. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate available-to-sell after safety stock”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck ledger version and apply approved reservation
Needs approval fromSupervisor approves exception within stock policy
WorkPublish independent updates to each authorised shop. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish independent updates to each authorised shop”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCalculate available-to-sell after safety stock
Needs approval fromSupervisor approves exception within stock policy
WorkRead back quantities and provider versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back quantities and provider versions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPublish independent updates to each authorised shop
Needs approval fromSupervisor approves exception within stock policy
WorkReconcile partial shop failures without releasing valid reservations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Reconcile partial shop failures without releasing valid reservations”, including actual facts, unresolved issues and consent where required.
WorkDetect and repair drift through owned reconciliation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Detect and repair drift through owned reconciliation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReconcile partial shop failures without releasing valid reservations
Needs approval fromSupervisor approves exception within stock policy
WorkSave allocation and cross-shop exception workbook. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save allocation and cross-shop exception workbook”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDetect and repair drift through owned reconciliation
Needs approval fromSupervisor approves exception within stock policy
AI responsibilitiesPacking checklist specialist · Fulfilment exception reviewer
1Application
Read paid-order eligibility and authorised packing groupsAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead paid-order eligibility and authorised packing groups. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read paid-order eligibility and authorised packing groups”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Check current reservation and delivery-address versionAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkCheck current reservation and delivery-address version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check current reservation and delivery-address version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead paid-order eligibility and authorised packing groups
WorkPrepare item-specific pick pack checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare item-specific pick pack checklist”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck current reservation and delivery-address version
4AI specialistParallel review
Review variant quantity and shipment-split discrepanciesFulfilment exception reviewer · AI specialistInstructions & handoff
WorkReview variant quantity and shipment-split discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review variant quantity and shipment-split discrepancies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck current reservation and delivery-address version
5Human
Packer scans actual SKUs and quantitiesPacker · humanInstructions & handoff
WorkPacker scans actual SKUs and quantities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Packer scans actual SKUs and quantities”, including actual facts, unresolved issues and consent where required.
Packer records shortage damage or failed scanPacker · humanInstructions & handoff
WorkPacker records shortage damage or failed scan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Packer records shortage damage or failed scan”, including actual facts, unresolved issues and consent where required.
WorkWarehouse supervisor resolves packing exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesPacker records shortage damage or failed scan
Decision routesapprove · request changes · reject
Return for correctionPacker records shortage damage or failed scan
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Human
Buyer accepts any material substitution or splitBuyer · humanInstructions & handoff
WorkBuyer accepts any material substitution or split. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer accepts any material substitution or split”, including actual facts, unresolved issues and consent where required.
Revalidate packing eligibility and shipping serviceAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRevalidate packing eligibility and shipping service. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Revalidate packing eligibility and shipping service”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer accepts any material substitution or split
Create shipment label once per approved groupAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkCreate shipment label once per approved group. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create shipment label once per approved group”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRevalidate packing eligibility and shipping service
Read back label tracking number and provider stateAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead back label tracking number and provider state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back label tracking number and provider state”, with record ID, version/time and success, pending or error state. No inferred success.
Dispatcher records actual carrier collectionDispatcher · humanInstructions & handoff
WorkDispatcher records actual carrier collection. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Dispatcher records actual carrier collection”, including actual facts, unresolved issues and consent where required.
UsesRead back label tracking number and provider state
13Application
Update marketplace dispatch using permitted operationAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkUpdate marketplace dispatch using permitted operation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update marketplace dispatch using permitted operation”, with record ID, version/time and success, pending or error state. No inferred success.
Verify marketplace and carrier acknowledgement separatelyAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkVerify marketplace and carrier acknowledgement separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify marketplace and carrier acknowledgement separately”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate marketplace dispatch using permitted operation
Send buyer accurate dispatch stateAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSend buyer accurate dispatch state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send buyer accurate dispatch state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify marketplace and carrier acknowledgement separately
Save packing checklist and unshipped-line exceptionsAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSave packing checklist and unshipped-line exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save packing checklist and unshipped-line exceptions”, with record ID, version/time and success, pending or error state. No inferred success.
Applications to connect Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Label creation alone does not prove collection. A timeout requires checking for an existing shipment before retrying.
Marketplace order enquiries
Gather the correct order facts and prepare an authorised reply to the buyer.
Operators repeatedly check seller portals for buyer enquiries.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Support operator · Independent control approver
AI responsibilitiesMarketplace order enquiries evidence analyst · Marketplace order enquiries exception reviewer
1Application
Receive enquiry with shop customer and order referenceAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Cross-channel case routing connection · applicationInstructions & handoff
WorkReceive enquiry with shop customer and order reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive enquiry with shop customer and order reference”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Resolve authorised order ownership and message threadAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Cross-channel case routing connection · applicationInstructions & handoff
WorkResolve authorised order ownership and message thread. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Resolve authorised order ownership and message thread”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive enquiry with shop customer and order reference
3Application
Read actual order shipment and refund statusAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Cross-channel case routing connection · applicationInstructions & handoff
WorkRead actual order shipment and refund status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read actual order shipment and refund status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve authorised order ownership and message thread
4AI specialistParallel review
Draft answer from approved product and order factsMarketplace order enquiries evidence analyst · AI specialistInstructions & handoff
WorkDraft answer from approved product and order facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft answer from approved product and order facts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead actual order shipment and refund status
5AI specialistParallel review
Review ambiguity privacy boundaries and conflicting provider statesMarketplace order enquiries exception reviewer · AI specialistInstructions & handoff
WorkReview ambiguity privacy boundaries and conflicting provider states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review ambiguity privacy boundaries and conflicting provider states”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead actual order shipment and refund status
6Human
Buyer clarifies which order or itemResponsible case owner · humanInstructions & handoff
WorkBuyer clarifies which order or item. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer clarifies which order or item”, including actual facts, unresolved issues and consent where required.
UsesDraft answer from approved product and order facts · Review ambiguity privacy boundaries and conflicting provider states
7Human
Support operator resolves unsupported requestSupport operator · humanInstructions & handoff
WorkSupport operator resolves unsupported request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Support operator resolves unsupported request”, including actual facts, unresolved issues and consent where required.
WorkSupervisor approves nonstandard commitment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSupport operator resolves unsupported request
Decision routesapprove · request changes · reject
Return for correctionSupport operator resolves unsupported request
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkSend authorised order-specific response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send authorised order-specific response”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRecord provider message acceptance. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record provider message acceptance”, with record ID, version/time and success, pending or error state. No inferred success.
WorkBuyer reports unresolved issue or accepts answer. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer reports unresolved issue or accepts answer”, including actual facts, unresolved issues and consent where required.
UsesRecord provider message acceptance
12Application
Create owned exception case when neededAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Cross-channel case routing connection · applicationInstructions & handoff
WorkCreate owned exception case when needed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create owned exception case when needed”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer reports unresolved issue or accepts answer
WorkPreserve conversation and source receipts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Preserve conversation and source receipts”, with record ID, version/time and success, pending or error state. No inferred success.
WorkReceive carrier or marketplace delivery exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive carrier or marketplace delivery exception”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Match exact shipment order and event versionAuthorised Commerce event entry; Seller account connectors; Social/customer messaging; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkMatch exact shipment order and event version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match exact shipment order and event version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive carrier or marketplace delivery exception
3Application
Read current carrier scan history and platform deadlinesAuthorised Commerce event entry; Seller account connectors; Social/customer messaging; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead current carrier scan history and platform deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current carrier scan history and platform deadlines”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMatch exact shipment order and event version
4AI specialistParallel review
Summarise delivery timeline and feasible optionsMarketplace delivery exceptions evidence analyst · AI specialistInstructions & handoff
WorkSummarise delivery timeline and feasible options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise delivery timeline and feasible options”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead current carrier scan history and platform deadlines
5AI specialistParallel review
Review contradictory delivered or lost claimsMarketplace delivery exceptions exception reviewer · AI specialistInstructions & handoff
WorkReview contradictory delivered or lost claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review contradictory delivered or lost claims”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead current carrier scan history and platform deadlines
WorkBuyer confirms permitted delivery facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer confirms permitted delivery facts”, including actual facts, unresolved issues and consent where required.
UsesSummarise delivery timeline and feasible options · Review contradictory delivered or lost claims
WorkLogistics operator obtains carrier clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Logistics operator obtains carrier clarification”, including actual facts, unresolved issues and consent where required.
WorkSeller approver approves reshipment or compensation handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionLogistics operator obtains carrier clarification
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkExecute only supported authorised delivery change. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Execute only supported authorised delivery change”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approver approves reshipment or compensation handoff
Needs approval fromSeller approver approves reshipment or compensation handoff
10Application
Read back carrier and platform statusAuthorised Commerce event entry; Seller account connectors; Social/customer messaging; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead back carrier and platform status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back carrier and platform status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExecute only supported authorised delivery change
Needs approval fromSeller approver approves reshipment or compensation handoff
11Human
Resolve partial or uncertain provider responseResponsible case owner · humanInstructions & handoff
WorkResolve partial or uncertain provider response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial or uncertain provider response”, including actual facts, unresolved issues and consent where required.
UsesRead back carrier and platform status
12Application
Notify buyer using actual evidenceAuthorised Commerce event entry; Seller account connectors; Social/customer messaging; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkNotify buyer using actual evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Notify buyer using actual evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial or uncertain provider response
Needs approval fromSeller approver approves reshipment or compensation handoff
13Application
Save exception pack and next escalation deadlineAuthorised Commerce event entry; Seller account connectors; Social/customer messaging; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSave exception pack and next escalation deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save exception pack and next escalation deadline”, with record ID, version/time and success, pending or error state. No inferred success.
UsesNotify buyer using actual evidence
Needs approval fromSeller approver approves reshipment or compensation handoff
Applications to connect Commerce event entry; Seller account connectors; Social/customer messaging; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
An address change after dispatch is never promised unless the provider supports and accepts it.
Marketplace cancellations and amendments
Check packing and shipment status before approving an order change or cancellation.
Support changes orders without checking packing or shipment state.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedCustomer support operator · Buyer / warehouse operator · Seller change approver · Finance remedy approver
AI responsibilitiesOrder-change analyst · Cancellation-risk reviewer
1Application
Receive cancellation or amendment requestAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkReceive cancellation or amendment request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive cancellation or amendment request”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Authenticate shop order ownership and deduplicate requestAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkAuthenticate shop order ownership and deduplicate request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Authenticate shop order ownership and deduplicate request”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive cancellation or amendment request
3Application
Read payment fulfilment reservation and cancellation windowAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead payment fulfilment reservation and cancellation window. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read payment fulfilment reservation and cancellation window”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthenticate shop order ownership and deduplicate request
4AI specialistParallel review
Explain supported amendment or cancellation optionsOrder-change analyst · AI specialistInstructions & handoff
WorkExplain supported amendment or cancellation options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain supported amendment or cancellation options”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead payment fulfilment reservation and cancellation window
5AI specialistParallel review
Review stale shipment state and financial exceptionsCancellation-risk reviewer · AI specialistInstructions & handoff
WorkReview stale shipment state and financial exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review stale shipment state and financial exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead payment fulfilment reservation and cancellation window
6Human
Buyer confirms exact requested line changesBuyer · humanInstructions & handoff
WorkBuyer confirms exact requested line changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer confirms exact requested line changes”, including actual facts, unresolved issues and consent where required.
UsesExplain supported amendment or cancellation options · Review stale shipment state and financial exceptions
WorkSeller approver accepts permitted change. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer confirms exact requested line changes
Decision routesapprove · request changes · reject
Return for correctionBuyer confirms exact requested line changes
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Recheck provider version and dispatch stateAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRecheck provider version and dispatch state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck provider version and dispatch state”, with record ID, version/time and success, pending or error state. No inferred success.
Submit supported cancellation or amendment actionAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkSubmit supported cancellation or amendment action. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Submit supported cancellation or amendment action”, with record ID, version/time and success, pending or error state. No inferred success.
Read back order and provider remedy stateAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead back order and provider remedy state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back order and provider remedy state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit supported cancellation or amendment action
Release only confirmed cancelled-line reservationsAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRelease only confirmed cancelled-line reservations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Release only confirmed cancelled-line reservations”, with record ID, version/time and success, pending or error state. No inferred success.
Resolve partial cancellation or already-shipped linesCustomer support operator · humanInstructions & handoff
WorkResolve partial cancellation or already-shipped lines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial cancellation or already-shipped lines”, including actual facts, unresolved issues and consent where required.
UsesRelease only confirmed cancelled-line reservations
13Application
Reconcile any refund as a separate authorised outcomeAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkReconcile any refund as a separate authorised outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile any refund as a separate authorised outcome”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial cancellation or already-shipped lines
Notify buyer and archive old-new order evidenceAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkNotify buyer and archive old-new order evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Notify buyer and archive old-new order evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReconcile any refund as a separate authorised outcome
AI responsibilitiesReturns evidence analyst · Remedy exception reviewer
1Application
Read authorised return case order lines and deadlineAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead authorised return case order lines and deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authorised return case order lines and deadline”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Check prior refunds shipment and remedy eligibilityAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkCheck prior refunds shipment and remedy eligibility. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check prior refunds shipment and remedy eligibility”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead authorised return case order lines and deadline
WorkBuyer supplies item-specific reason and permitted photos. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer supplies item-specific reason and permitted photos”, including actual facts, unresolved issues and consent where required.
UsesCheck prior refunds shipment and remedy eligibility
4AI specialistParallel review
Compare return evidence with approved policyReturns evidence analyst · AI specialistInstructions & handoff
WorkCompare return evidence with approved policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare return evidence with approved policy”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesBuyer supplies item-specific reason and permitted photos
5AI specialistParallel review
Review inconsistent claims missing evidence and deadline risksRemedy exception reviewer · AI specialistInstructions & handoff
WorkReview inconsistent claims missing evidence and deadline risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review inconsistent claims missing evidence and deadline risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesBuyer supplies item-specific reason and permitted photos
WorkReturns officer requests correction or missing evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Returns officer requests correction or missing evidence”, including actual facts, unresolved issues and consent where required.
UsesCompare return evidence with approved policy · Review inconsistent claims missing evidence and deadline risks
7HumanDecision required
Approver decides return exchange decline or further reviewApprover · humanInstructions & handoff
WorkApprover decides return exchange decline or further review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesReturns officer requests correction or missing evidence
Decision routesapprove · request changes · reject
Return for correctionReturns officer requests correction or missing evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Create permitted return reference and transport requestAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkCreate permitted return reference and transport request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create permitted return reference and transport request”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApprover decides return exchange decline or further review
Needs approval fromApprover decides return exchange decline or further review
9Human
Warehouse receiver records actual quantities and conditionWarehouse receiver · humanInstructions & handoff
WorkWarehouse receiver records actual quantities and condition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Warehouse receiver records actual quantities and condition”, including actual facts, unresolved issues and consent where required.
UsesCreate permitted return reference and transport request
10Human
Buyer and returns officer resolve receipt discrepanciesBuyer and returns officer · humanInstructions & handoff
WorkBuyer and returns officer resolve receipt discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer and returns officer resolve receipt discrepancies”, including actual facts, unresolved issues and consent where required.
UsesWarehouse receiver records actual quantities and condition
WorkIndependent approver accepts exact remedy and amount. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer and returns officer resolve receipt discrepancies
Decision routesapprove · request changes · reject
Return for correctionBuyer and returns officer resolve receipt discrepancies
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator executes permitted refund or exchange. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator executes permitted refund or exchange”, including actual facts, unresolved issues and consent where required.
UsesIndependent approver accepts exact remedy and amount
13Application
Read back final platform payment and inventory statesAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead back final platform payment and inventory states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back final platform payment and inventory states”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised operator executes permitted refund or exchange
Needs approval fromApprover decides return exchange decline or further review · Independent approver accepts exact remedy and amount
WorkResolve pending failed or partial remedy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve pending failed or partial remedy”, including actual facts, unresolved issues and consent where required.
UsesRead back final platform payment and inventory states
15Application
Notify buyer with verified outcomeAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkNotify buyer with verified outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Notify buyer with verified outcome”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve pending failed or partial remedy
Needs approval fromApprover decides return exchange decline or further review · Independent approver accepts exact remedy and amount
16Application
Save PDF evidence pack and line-level result workbookAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkSave PDF evidence pack and line-level result workbook. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save PDF evidence pack and line-level result workbook”, with record ID, version/time and success, pending or error state. No inferred success.
UsesNotify buyer with verified outcome
Needs approval fromApprover decides return exchange decline or further review · Independent approver accepts exact remedy and amount
Applications to connect Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
The platform remains authoritative for its refund state. AI advice or a submitted request is not proof money was refunded.
Marketplace dispute evidence and deadlines
Collect dispute evidence, obtain review and track submission deadlines.
Staff scramble to collect evidence before deadlines.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Dispute operator / seller owner · Independent control approver
AI responsibilitiesMarketplace dispute evidence and deadlines evidence analyst · Marketplace dispute evidence and deadlines exception reviewer
1Application
Receive dispute case and platform deadlineAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkReceive dispute case and platform deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive dispute case and platform deadline”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read order payment shipment and conversation evidenceAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead order payment shipment and conversation evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read order payment shipment and conversation evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive dispute case and platform deadline
3Application
Preserve source references timestamps and media permissionsAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkPreserve source references timestamps and media permissions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Preserve source references timestamps and media permissions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead order payment shipment and conversation evidence
4AI specialistParallel review
Build dispute chronology and evidence indexMarketplace dispute evidence and deadlines evidence analyst · AI specialistInstructions & handoff
WorkBuild dispute chronology and evidence index. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Build dispute chronology and evidence index”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesPreserve source references timestamps and media permissions
5AI specialistParallel review
Review contradictions missing proof and platform format limitsMarketplace dispute evidence and deadlines exception reviewer · AI specialistInstructions & handoff
WorkReview contradictions missing proof and platform format limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review contradictions missing proof and platform format limits”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesPreserve source references timestamps and media permissions
WorkSeller owner obtains warehouse or carrier evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Seller owner obtains warehouse or carrier evidence”, including actual facts, unresolved issues and consent where required.
UsesBuild dispute chronology and evidence index · Review contradictions missing proof and platform format limits
7Human
Support operator confirms customer communication factsSupport operator · humanInstructions & handoff
WorkSupport operator confirms customer communication facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Support operator confirms customer communication facts”, including actual facts, unresolved issues and consent where required.
UsesSeller owner obtains warehouse or carrier evidence
WorkAuthorised reviewer approves exact evidence-pack version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSupport operator confirms customer communication facts
Decision routesapprove · request changes · reject
Return for correctionSupport operator confirms customer communication facts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Submit supported response through seller connectorAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSubmit supported response through seller connector. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Submit supported response through seller connector”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised reviewer approves exact evidence-pack version
Needs approval fromAuthorised reviewer approves exact evidence-pack version
10Application
Read back acknowledgement and next deadlineAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead back acknowledgement and next deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back acknowledgement and next deadline”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSubmit supported response through seller connector
Needs approval fromAuthorised reviewer approves exact evidence-pack version
11Human
Resolve rejected upload or follow-up requestResolve rejected upload or follow-up · humanInstructions & handoff
WorkResolve rejected upload or follow-up request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve rejected upload or follow-up request”, including actual facts, unresolved issues and consent where required.
WorkSeller owner reviews platform decision. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Seller owner reviews platform decision”, including actual facts, unresolved issues and consent where required.
UsesResolve rejected upload or follow-up request
13Application
Record actual dispute and settlement outcomeAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRecord actual dispute and settlement outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual dispute and settlement outcome”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller owner reviews platform decision
Needs approval fromAuthorised reviewer approves exact evidence-pack version
14Application
Archive evidence manifest and response historyAuthorised Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkArchive evidence manifest and response history. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive evidence manifest and response history”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord actual dispute and settlement outcome
Needs approval fromAuthorised reviewer approves exact evidence-pack version
Applications to connect Commerce event entry; Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Failed submission stays open and escalates. No fabricated proof or silent deadline expiry.
Marketplace price and promotion approval
Approve shop prices and promotions, then verify changes and their end dates.
Incorrect prices and expired promotions persist in different shops.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Pricing manager / seller owner · Independent control approver
AI responsibilitiesMarketplace price and promotion approval evidence analyst · Marketplace price and promotion approval exception reviewer
1Human
Merchandiser proposes price promotion scope and datesResponsible case owner · humanInstructions & handoff
WorkMerchandiser proposes price promotion scope and dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Merchandiser proposes price promotion scope and dates”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current prices costs inventory and platform feesAuthorised Seller account connectors; Shared commerce records; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead current prices costs inventory and platform fees. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current prices costs inventory and platform fees”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMerchandiser proposes price promotion scope and dates
WorkCalculate margin discount limits and exposure. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate margin discount limits and exposure”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current prices costs inventory and platform fees
4AI specialistParallel review
Explain expected commercial trade-offs from supplied assumptionsMarketplace price and promotion approval evidence analyst · AI specialistInstructions & handoff
WorkExplain expected commercial trade-offs from supplied assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain expected commercial trade-offs from supplied assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate margin discount limits and exposure
5AI specialistParallel review
Review conflicting dates stacked discounts and policy exceptionsMarketplace price and promotion approval exception reviewer · AI specialistInstructions & handoff
WorkReview conflicting dates stacked discounts and policy exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting dates stacked discounts and policy exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkCommercial owner adjusts proposed campaign. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Commercial owner adjusts proposed campaign”, including actual facts, unresolved issues and consent where required.
UsesExplain expected commercial trade-offs from supplied assumptions · Review conflicting dates stacked discounts and policy exceptions
WorkDelegated approver approves exact shop SKU price changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCommercial owner adjusts proposed campaign
Decision routesapprove · request changes · reject
Return for correctionCommercial owner adjusts proposed campaign
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Recheck current prices and campaign versionAuthorised Seller account connectors; Shared commerce records; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRecheck current prices and campaign version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck current prices and campaign version”, with record ID, version/time and success, pending or error state. No inferred success.
WorkPublish approved changes independently per shop. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish approved changes independently per shop”, with record ID, version/time and success, pending or error state. No inferred success.
Read back active prices dates and rejected linesAuthorised Seller account connectors; Shared commerce records; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead back active prices dates and rejected lines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back active prices dates and rejected lines”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPublish approved changes independently per shop
Resolve partial publication without blanket successResponsible case owner · humanInstructions & handoff
WorkResolve partial publication without blanket success. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial publication without blanket success”, including actual facts, unresolved issues and consent where required.
UsesRead back active prices dates and rejected lines
WorkMonitor expiry and approved rollback. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Monitor expiry and approved rollback”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial publication without blanket success
Save promotion workbook and approval evidenceAuthorised Seller account connectors; Shared commerce records; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSave promotion workbook and approval evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save promotion workbook and approval evidence”, with record ID, version/time and success, pending or error state. No inferred success.
AI responsibilitiesSettlement reconciliation analyst · Fee-and-refund reviewer
1Application
Import marketplace settlement and bank or merchant receiptsAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkImport marketplace settlement and bank or merchant receipts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Import marketplace settlement and bank or merchant receipts”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Validate period currency shop and statement versionAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkValidate period currency shop and statement version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate period currency shop and statement version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesImport marketplace settlement and bank or merchant receipts
WorkRead orders refunds fees and tax adjustments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read orders refunds fees and tax adjustments”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate period currency shop and statement version
4Application
Match settlement lines to authoritative order referencesAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkMatch settlement lines to authoritative order references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match settlement lines to authoritative order references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead orders refunds fees and tax adjustments
5Application
Calculate net expected proceeds and discrepanciesAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkCalculate net expected proceeds and discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate net expected proceeds and discrepancies”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMatch settlement lines to authoritative order references
6AI specialistParallel review
Explain fee refund and timing differencesSettlement reconciliation analyst · AI specialistInstructions & handoff
WorkExplain fee refund and timing differences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain fee refund and timing differences”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate net expected proceeds and discrepancies
7AI specialistParallel review
Review duplicate deductions unmatched credits and stale balancesFee-and-refund reviewer · AI specialistInstructions & handoff
WorkReview duplicate deductions unmatched credits and stale balances. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review duplicate deductions unmatched credits and stale balances”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate net expected proceeds and discrepancies
WorkFinance operator obtains provider clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance operator obtains provider clarification”, including actual facts, unresolved issues and consent where required.
UsesExplain fee refund and timing differences · Review duplicate deductions unmatched credits and stale balances
WorkSales operations resolves order-state discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales operations resolves order-state discrepancies”, including actual facts, unresolved issues and consent where required.
WorkIndependent reviewer approves reconciliation and adjustments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionSales operations resolves order-state discrepancies
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCreate approved accounting draft or exception record. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved accounting draft or exception record”, with record ID, version/time and success, pending or error state. No inferred success.
UsesIndependent reviewer approves reconciliation and adjustments
Needs approval fromIndependent reviewer approves reconciliation and adjustments
12Application
Read back posted or draft state and referencesAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead back posted or draft state and references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back posted or draft state and references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate approved accounting draft or exception record
Needs approval fromIndependent reviewer approves reconciliation and adjustments
WorkResolve remaining disputed amounts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve remaining disputed amounts”, including actual facts, unresolved issues and consent where required.
UsesRead back posted or draft state and references
14Application
Generate Excel settlement workbook and PDF reviewAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkGenerate Excel settlement workbook and PDF review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate Excel settlement workbook and PDF review”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve remaining disputed amounts
Needs approval fromIndependent reviewer approves reconciliation and adjustments
15Application
Archive statement hashes approvals and open claimsAuthorised Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkArchive statement hashes approvals and open claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive statement hashes approvals and open claims”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGenerate Excel settlement workbook and PDF review
Needs approval fromIndependent reviewer approves reconciliation and adjustments
Applications to connect Seller account connectors; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Never combine currencies. Reimporting the same payout must not post twice.
Marketplace operating review and customer feedback
Combine shop results and customer feedback into a reviewed operating briefing.
Owners ask staff for updates from every seller portal.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Support lead · Independent control approver
AI responsibilitiesMarketplace operating review and customer feedback evidence analyst · Marketplace operating review and customer feedback exception reviewer
1Application
Read approved order service stock and settlement metricsAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead approved order service stock and settlement metrics. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved order service stock and settlement metrics”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Validate shop periods currencies and source completenessAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkValidate shop periods currencies and source completeness. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate shop periods currencies and source completeness”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved order service stock and settlement metrics
3AI specialistParallel review
Summarise operating performance and customer themesMarketplace operating review and customer feedback evidence analyst · AI specialistInstructions & handoff
WorkSummarise operating performance and customer themes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise operating performance and customer themes”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate shop periods currencies and source completeness
4AI specialistParallel review
Review misleading comparisons missing samples and outliersMarketplace operating review and customer feedback exception reviewer · AI specialistInstructions & handoff
WorkReview misleading comparisons missing samples and outliers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review misleading comparisons missing samples and outliers”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate shop periods currencies and source completeness
5Human
Seller managers confirm material explanationsSeller managers · humanInstructions & handoff
WorkSeller managers confirm material explanations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Seller managers confirm material explanations”, including actual facts, unresolved issues and consent where required.
UsesSummarise operating performance and customer themes · Review misleading comparisons missing samples and outliers
6Human
Support and warehouse owners review assigned issuesSupport and warehouse owners · humanInstructions & handoff
WorkSupport and warehouse owners review assigned issues. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Support and warehouse owners review assigned issues”, including actual facts, unresolved issues and consent where required.
UsesSeller managers confirm material explanations
7Application
Calculate agreed metrics using deterministic formulasAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkCalculate agreed metrics using deterministic formulas. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate agreed metrics using deterministic formulas”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSupport and warehouse owners review assigned issues
8AI specialist
Draft actionable recommendations with evidence referencesMarketplace operating review and customer feedback evidence analyst · AI specialistInstructions & handoff
WorkDraft actionable recommendations with evidence references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft actionable recommendations with evidence references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate agreed metrics using deterministic formulas
WorkSeller owner approves report and action plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesDraft actionable recommendations with evidence references
Decision routesapprove · request changes · reject
Return for correctionSupport and warehouse owners review assigned issues
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Save Excel dashboard and PDF briefingAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkSave Excel dashboard and PDF briefing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save Excel dashboard and PDF briefing”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller owner approves report and action plan
Needs approval fromSeller owner approves report and action plan
WorkCreate owned improvement tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create owned improvement tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave Excel dashboard and PDF briefing
Needs approval fromSeller owner approves report and action plan
12Human
Owners acknowledge dates and scopeOwners · humanInstructions & handoff
WorkOwners acknowledge dates and scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners acknowledge dates and scope”, including actual facts, unresolved issues and consent where required.
UsesCreate owned improvement tasks
13Application
Track unresolved actions into next reviewAuthorised Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkTrack unresolved actions into next review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Track unresolved actions into next review”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwners acknowledge dates and scope
Needs approval fromSeller owner approves report and action plan
Applications to connect Seller account connectors; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Public replies contain no private order data. Unavailable feeds are labelled, not counted as zero activity.
Prepare a livestream selling session
Agree item codes, stock, prices and staff responsibilities before a selling session.
Hosts and order takers work from inconsistent product lists and selling rules.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Seller owner / livestream host · Independent control approver
AI responsibilitiesPrepare a livestream selling session evidence analyst · Prepare a livestream selling session exception reviewer
1Human
Seller defines live session products price rules and limitsResponsible case owner · humanInstructions & handoff
WorkSeller defines live session products price rules and limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Seller defines live session products price rules and limits”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved catalogue stock and prior reservationsAuthorised Social/customer messaging; Shared commerce records; Inventory correctness; Media and structured evidence; Controlled business writes connection · applicationInstructions & handoff
WorkRead approved catalogue stock and prior reservations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved catalogue stock and prior reservations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller defines live session products price rules and limits
3Application
Check media rights and product factsAuthorised Social/customer messaging; Shared commerce records; Inventory correctness; Media and structured evidence; Controlled business writes connection · applicationInstructions & handoff
WorkCheck media rights and product facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check media rights and product facts”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved catalogue stock and prior reservations
4AI specialistParallel review
Draft session run sheet and product explanationsPrepare a livestream selling session evidence analyst · AI specialistInstructions & handoff
WorkDraft session run sheet and product explanations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft session run sheet and product explanations”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck media rights and product facts
5AI specialistParallel review
Review misleading claims stock conflicts and operational risksPrepare a livestream selling session exception reviewer · AI specialistInstructions & handoff
WorkReview misleading claims stock conflicts and operational risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review misleading claims stock conflicts and operational risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkProduct owner verifies descriptions and variants. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Product owner verifies descriptions and variants”, including actual facts, unresolved issues and consent where required.
UsesDraft session run sheet and product explanations · Review misleading claims stock conflicts and operational risks
WorkFulfilment owner confirms packing capacity and cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Fulfilment owner confirms packing capacity and cutoff”, including actual facts, unresolved issues and consent where required.
UsesProduct owner verifies descriptions and variants
WorkSeller owner approves exact session offer set. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesFulfilment owner confirms packing capacity and cutoff
Decision routesapprove · request changes · reject
Return for correctionFulfilment owner confirms packing capacity and cutoff
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Reserve permitted session stock budgetAuthorised Social/customer messaging; Shared commerce records; Inventory correctness; Media and structured evidence; Controlled business writes connection · applicationInstructions & handoff
WorkReserve permitted session stock budget. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reserve permitted session stock budget”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller owner approves exact session offer set
Needs approval fromSeller owner approves exact session offer set
10Application
Publish approved internal price and claim referencesAuthorised Social/customer messaging; Shared commerce records; Inventory correctness; Media and structured evidence; Controlled business writes connection · applicationInstructions & handoff
WorkPublish approved internal price and claim references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish approved internal price and claim references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReserve permitted session stock budget
Needs approval fromSeller owner approves exact session offer set
11Human
Host and chat operators acknowledge rulesHost and chat operators · humanInstructions & handoff
WorkHost and chat operators acknowledge rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Host and chat operators acknowledge rules”, including actual facts, unresolved issues and consent where required.
UsesPublish approved internal price and claim references
12Application
Open session-specific order intakeAuthorised Social/customer messaging; Shared commerce records; Inventory correctness; Media and structured evidence; Controlled business writes connection · applicationInstructions & handoff
WorkOpen session-specific order intake. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Open session-specific order intake”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHost and chat operators acknowledge rules
Needs approval fromSeller owner approves exact session offer set
13Human
Resolve last-minute changes through fresh approvalResponsible case owner · humanInstructions & handoff
WorkResolve last-minute changes through fresh approval. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve last-minute changes through fresh approval”, including actual facts, unresolved issues and consent where required.
UsesOpen session-specific order intake
14Application
Save run sheet and closing reconciliation obligationsAuthorised Social/customer messaging; Shared commerce records; Inventory correctness; Media and structured evidence; Controlled business writes connection · applicationInstructions & handoff
WorkSave run sheet and closing reconciliation obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save run sheet and closing reconciliation obligations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve last-minute changes through fresh approval
Needs approval fromSeller owner approves exact session offer set
Applications to connect Social/customer messaging; Shared commerce records; Inventory correctness; Media and structured evidence; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Missing SKU, price or stock blocks that item. A later price change does not silently alter an already confirmed order.
Answer product enquiries from social media and WhatsApp
Identify the right product and session before preparing a useful buyer response.
Buyers ask about products without giving a complete item or session reference.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Messaging connector / order-taking operator · Independent control approver
AI responsibilitiesAnswer product enquiries from social media and WhatsApp evidence analyst · Answer product enquiries from social media and WhatsApp exception reviewer
1Application
Receive consented enquiry with channel sender and threadAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Media and structured evidence; Cross-channel case routing connection · applicationInstructions & handoff
WorkReceive consented enquiry with channel sender and thread. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive consented enquiry with channel sender and thread”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Resolve product session and existing buyer contextAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Media and structured evidence; Cross-channel case routing connection · applicationInstructions & handoff
WorkResolve product session and existing buyer context. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Resolve product session and existing buyer context”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive consented enquiry with channel sender and thread
3Application
Read approved product variants price and stockAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Media and structured evidence; Cross-channel case routing connection · applicationInstructions & handoff
WorkRead approved product variants price and stock. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved product variants price and stock”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve product session and existing buyer context
4AI specialistParallel review
Answer factual product questions using catalogue evidenceAnswer product enquiries from social media and WhatsApp evidence analyst · AI specialistInstructions & handoff
WorkAnswer factual product questions using catalogue evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Answer factual product questions using catalogue evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved product variants price and stock
5AI specialistParallel review
Review ambiguity unsupported claims and safety-sensitive questionsAnswer product enquiries from social media and WhatsApp exception reviewer · AI specialistInstructions & handoff
WorkReview ambiguity unsupported claims and safety-sensitive questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review ambiguity unsupported claims and safety-sensitive questions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved product variants price and stock
6Human
Buyer clarifies intended item or variantResponsible case owner · humanInstructions & handoff
WorkBuyer clarifies intended item or variant. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer clarifies intended item or variant”, including actual facts, unresolved issues and consent where required.
UsesAnswer factual product questions using catalogue evidence · Review ambiguity unsupported claims and safety-sensitive questions
WorkProduct specialist handles unsupported or sensitive advice. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Product specialist handles unsupported or sensitive advice”, including actual facts, unresolved issues and consent where required.
UsesBuyer clarifies intended item or variant
8HumanDecision required
Seller approves nonstandard offer if requestedSeller · humanInstructions & handoff
WorkSeller approves nonstandard offer if requested. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesProduct specialist handles unsupported or sensitive advice
Decision routesapprove · request changes · reject
Return for correctionProduct specialist handles unsupported or sensitive advice
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Send authorised product-specific responseAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Media and structured evidence; Cross-channel case routing connection · applicationInstructions & handoff
WorkSend authorised product-specific response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send authorised product-specific response”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approves nonstandard offer if requested
Needs approval fromSeller approves nonstandard offer if requested
10Human
Buyer chooses enquiry-only or order-intake next stepBuyer · humanInstructions & handoff
WorkBuyer chooses enquiry-only or order-intake next step. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer chooses enquiry-only or order-intake next step”, including actual facts, unresolved issues and consent where required.
UsesSend authorised product-specific response
11Application
Create separate order request only with explicit intentAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Media and structured evidence; Cross-channel case routing connection · applicationInstructions & handoff
WorkCreate separate order request only with explicit intent. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create separate order request only with explicit intent”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer chooses enquiry-only or order-intake next step
Needs approval fromSeller approves nonstandard offer if requested
12Application
Preserve thread and source referencesAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Media and structured evidence; Cross-channel case routing connection · applicationInstructions & handoff
WorkPreserve thread and source references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Preserve thread and source references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate separate order request only with explicit intent
Needs approval fromSeller approves nonstandard offer if requested
13Human
Escalate unresolved enquiry to a named operatorResponsible case owner · humanInstructions & handoff
WorkEscalate unresolved enquiry to a named operator. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Escalate unresolved enquiry to a named operator”, including actual facts, unresolved issues and consent where required.
UsesPreserve thread and source references
Applications to connect Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Media and structured evidence; Cross-channel case routing
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
A social comment is not assumed to be an order. Comment ingestion requires permitted API access; otherwise staff enter the enquiry or direct the buyer to WhatsApp.
Allocate limited stock and manage competing claims
Resolve competing claims, reserve available stock and keep a clear waitlist.
Several buyers claim the last unit while staff use conflicting chat timestamps.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
AI responsibilitiesClaim-allocation analyst · Reservation-conflict reviewer
1Application
Receive stock claim with immutable session and line referenceAuthorised Commerce event entry; Shared commerce records; Inventory correctness; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkReceive stock claim with immutable session and line reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive stock claim with immutable session and line reference”, with record ID, version/time and success, pending or error state. No inferred success.
WorkRead authoritative stock and existing holds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read authoritative stock and existing holds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive stock claim with immutable session and line reference
WorkApply configured priority rule and atomic reservation attempt. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply configured priority rule and atomic reservation attempt”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead authoritative stock and existing holds
4AI specialistParallel review
Explain shortage and waitlist options to operatorClaim-allocation analyst · AI specialistInstructions & handoff
WorkExplain shortage and waitlist options to operator. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain shortage and waitlist options to operator”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApply configured priority rule and atomic reservation attempt
5AI specialistParallel review
Review suspicious replay and competing-claim inconsistenciesReservation-conflict reviewer · AI specialistInstructions & handoff
WorkReview suspicious replay and competing-claim inconsistencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review suspicious replay and competing-claim inconsistencies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApply configured priority rule and atomic reservation attempt
WorkInventory controller reviews conflicting claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Inventory controller reviews conflicting claims”, including actual facts, unresolved issues and consent where required.
UsesExplain shortage and waitlist options to operator · Review suspicious replay and competing-claim inconsistencies
WorkAffected buyers choose waitlist alternate or cancellation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Affected buyers choose waitlist alternate or cancellation”, including actual facts, unresolved issues and consent where required.
Seller approver accepts exception under published policySeller approver · humanInstructions & handoff
WorkSeller approver accepts exception under published policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesAffected buyers choose waitlist alternate or cancellation
Decision routesapprove · request changes · reject
Return for correctionAffected buyers choose waitlist alternate or cancellation
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkCommit only approved version-checked allocation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Commit only approved version-checked allocation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approver accepts exception under published policy
Needs approval fromSeller approver accepts exception under published policy
10Application
Read back exact buyer order and reserved quantitiesAuthorised Commerce event entry; Shared commerce records; Inventory correctness; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkRead back exact buyer order and reserved quantities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back exact buyer order and reserved quantities”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCommit only approved version-checked allocation
Needs approval fromSeller approver accepts exception under published policy
11Application
Publish accurate availability to sales operatorsAuthorised Commerce event entry; Shared commerce records; Inventory correctness; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkPublish accurate availability to sales operators. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Publish accurate availability to sales operators”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back exact buyer order and reserved quantities
Needs approval fromSeller approver accepts exception under published policy
12Application
Expire only eligible unpaid holds with recorded rulesAuthorised Commerce event entry; Shared commerce records; Inventory correctness; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkExpire only eligible unpaid holds with recorded rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Expire only eligible unpaid holds with recorded rules”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPublish accurate availability to sales operators
Needs approval fromSeller approver accepts exception under published policy
WorkResolve uncertain reservation outcome before retry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve uncertain reservation outcome before retry”, including actual facts, unresolved issues and consent where required.
UsesExpire only eligible unpaid holds with recorded rules
14Application
Save allocation ledger and buyer-specific messagesAuthorised Commerce event entry; Shared commerce records; Inventory correctness; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkSave allocation ledger and buyer-specific messages. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save allocation ledger and buyer-specific messages”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve uncertain reservation outcome before retry
Needs approval fromSeller approver accepts exception under published policy
Applications to connect Commerce event entry; Shared commerce records; Inventory correctness; Reliable synchronisation; Cross-channel case routing
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Concurrent claims cannot both win the last unit. Late payment after a release becomes a finance/stock exception, not a second allocation.
Combine a buyer’s purchases across livestream sessions
Bring a buyer’s purchases together with agreed items, postage and original references.
Buyers buy several items and ask staff to consolidate payment and postage.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Order-taking supervisor · Independent control approver
AI responsibilitiesCombine a buyer’s purchases across livestream sessions evidence analyst · Combine a buyer’s purchases across livestream sessions exception reviewer
WorkBuyer requests consolidation and identifies relevant orders. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer requests consolidation and identifies relevant orders”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Verify buyer ownership across selected sessionsAuthorised Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkVerify buyer ownership across selected sessions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify buyer ownership across selected sessions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer requests consolidation and identifies relevant orders
3Application
Read lines payment reservations and shipment statusAuthorised Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead lines payment reservations and shipment status. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read lines payment reservations and shipment status”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify buyer ownership across selected sessions
4AI specialistParallel review
Propose supported consolidation and remaining-balance summaryCombine a buyer’s purchases across livestream sessions evidence analyst · AI specialistInstructions & handoff
WorkPropose supported consolidation and remaining-balance summary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose supported consolidation and remaining-balance summary”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead lines payment reservations and shipment status
5AI specialistParallel review
Review duplicate items address differences and incompatible dispatch datesCombine a buyer’s purchases across livestream sessions exception reviewer · AI specialistInstructions & handoff
WorkReview duplicate items address differences and incompatible dispatch dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review duplicate items address differences and incompatible dispatch dates”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead lines payment reservations and shipment status
6Human
Sales operator resolves ownership or order ambiguitySales operator · humanInstructions & handoff
WorkSales operator resolves ownership or order ambiguity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales operator resolves ownership or order ambiguity”, including actual facts, unresolved issues and consent where required.
UsesPropose supported consolidation and remaining-balance summary · Review duplicate items address differences and incompatible dispatch dates
WorkBuyer approves exact combined scope and address. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer approves exact combined scope and address”, including actual facts, unresolved issues and consent where required.
UsesSales operator resolves ownership or order ambiguity
8HumanDecision required
Seller approves shipping or price exceptionSeller · humanInstructions & handoff
WorkSeller approves shipping or price exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer approves exact combined scope and address
Decision routesapprove · request changes · reject
Return for correctionBuyer approves exact combined scope and address
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Recalculate authoritative combined shipping and balanceAuthorised Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRecalculate authoritative combined shipping and balance. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recalculate authoritative combined shipping and balance”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approves shipping or price exception
Needs approval fromSeller approves shipping or price exception
10Application
Apply approved consolidation without duplicating stock holdsAuthorised Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkApply approved consolidation without duplicating stock holds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply approved consolidation without duplicating stock holds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecalculate authoritative combined shipping and balance
Needs approval fromSeller approves shipping or price exception
11Application
Read back retained source-order lineage and new groupingAuthorised Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead back retained source-order lineage and new grouping. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back retained source-order lineage and new grouping”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApply approved consolidation without duplicating stock holds
Needs approval fromSeller approves shipping or price exception
12Human
Finance confirms treatment of existing paymentsFinance · humanInstructions & handoff
WorkFinance confirms treatment of existing payments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance confirms treatment of existing payments”, including actual facts, unresolved issues and consent where required.
UsesRead back retained source-order lineage and new grouping
13Application
Send verified consolidated summaryAuthorised Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkSend verified consolidated summary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send verified consolidated summary”, with record ID, version/time and success, pending or error state. No inferred success.
UsesFinance confirms treatment of existing payments
Needs approval fromSeller approves shipping or price exception
14Application
Retain uncombined or already-shipped order exceptionsAuthorised Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRetain uncombined or already-shipped order exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain uncombined or already-shipped order exceptions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend verified consolidated summary
Needs approval fromSeller approves shipping or price exception
Applications to connect Customer identity and intake; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Cross-channel case routing; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Never merge by display name alone. Paid amounts are credited once; an old payment link must not create a duplicate balance.
Confirm delivery details and final price
Confirm the address, shipping charge, currency and final order amount with the buyer.
Incomplete addresses and surprise shipping charges cause rework after payment.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Seller supervisor · Independent control approver
AI responsibilitiesConfirm delivery details and final price evidence analyst · Confirm delivery details and final price exception reviewer
1Application
Read confirmed order buyer and outstanding delivery fieldsAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes connection · applicationInstructions & handoff
WorkRead confirmed order buyer and outstanding delivery fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read confirmed order buyer and outstanding delivery fields”, with record ID, version/time and success, pending or error state. No inferred success.
WorkBuyer supplies minimum necessary address and recipient details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer supplies minimum necessary address and recipient details”, including actual facts, unresolved issues and consent where required.
UsesRead confirmed order buyer and outstanding delivery fields
3Application
Validate serviceable region postcode and carrier optionsAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes connection · applicationInstructions & handoff
WorkValidate serviceable region postcode and carrier options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate serviceable region postcode and carrier options”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer supplies minimum necessary address and recipient details
4Application
Calculate shipping tax and final amount deterministicallyAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes connection · applicationInstructions & handoff
WorkCalculate shipping tax and final amount deterministically. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate shipping tax and final amount deterministically”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate serviceable region postcode and carrier options
5AI specialistParallel review
Explain available delivery and price optionsConfirm delivery details and final price evidence analyst · AI specialistInstructions & handoff
WorkExplain available delivery and price options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain available delivery and price options”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate shipping tax and final amount deterministically
6AI specialistParallel review
Check ambiguous addresses inconsistent quantities and unapproved discountsConfirm delivery details and final price exception reviewer · AI specialistInstructions & handoff
WorkCheck ambiguous addresses inconsistent quantities and unapproved discounts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check ambiguous addresses inconsistent quantities and unapproved discounts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate shipping tax and final amount deterministically
WorkSales operator resolves delivery exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales operator resolves delivery exceptions”, including actual facts, unresolved issues and consent where required.
UsesExplain available delivery and price options · Check ambiguous addresses inconsistent quantities and unapproved discounts
8Human
Buyer confirms exact address final total and delivery optionBuyer · humanInstructions & handoff
WorkBuyer confirms exact address final total and delivery option. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer confirms exact address final total and delivery option”, including actual facts, unresolved issues and consent where required.
WorkSeller approver authorises exceptional discount or freight. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer confirms exact address final total and delivery option
Decision routesapprove · request changes · reject
Return for correctionBuyer confirms exact address final total and delivery option
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Save confirmed details using current order versionAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes connection · applicationInstructions & handoff
WorkSave confirmed details using current order version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save confirmed details using current order version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approver authorises exceptional discount or freight
Needs approval fromSeller approver authorises exceptional discount or freight
11Application
Read back final total address mask and stateAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes connection · applicationInstructions & handoff
WorkRead back final total address mask and state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back final total address mask and state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave confirmed details using current order version
Needs approval fromSeller approver authorises exceptional discount or freight
12Application
Send payment-ready confirmation for this order onlyAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes connection · applicationInstructions & handoff
WorkSend payment-ready confirmation for this order only. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send payment-ready confirmation for this order only”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back final total address mask and state
Needs approval fromSeller approver authorises exceptional discount or freight
13Application
Record consent and protected delivery evidenceAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes connection · applicationInstructions & handoff
WorkRecord consent and protected delivery evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record consent and protected delivery evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend payment-ready confirmation for this order only
Needs approval fromSeller approver authorises exceptional discount or freight
Applications to connect Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Changing quantities/address after a quote requires recalculation and confirmation; payment is not requested against a stale total.
Collect and verify Malaysia/Singapore customer payment
Match verified payment evidence to the correct order before releasing fulfilment.
Staff chase screenshots and cannot reliably match money to orders.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
AI responsibilitiesPayment-instruction specialist · Payment-evidence reviewer
1Application
Read confirmed order currency amount and deposit scheduleAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead confirmed order currency amount and deposit schedule. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read confirmed order currency amount and deposit schedule”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Check merchant account and existing payment requestsAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkCheck merchant account and existing payment requests. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check merchant account and existing payment requests”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead confirmed order currency amount and deposit schedule
3Application
Generate provider-hosted request with order reference and expiryAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkGenerate provider-hosted request with order reference and expiry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate provider-hosted request with order reference and expiry”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCheck merchant account and existing payment requests
4AI specialistParallel review
Prepare clear payment instructions from verified requestPayment-instruction specialist · AI specialistInstructions & handoff
WorkPrepare clear payment instructions from verified request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare clear payment instructions from verified request”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesGenerate provider-hosted request with order reference and expiry
5AI specialistParallel review
Review mismatched currency account expiry and suspicious evidencePayment-evidence reviewer · AI specialistInstructions & handoff
WorkReview mismatched currency account expiry and suspicious evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review mismatched currency account expiry and suspicious evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesGenerate provider-hosted request with order reference and expiry
6Application
Send request to the verified buyer threadAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSend request to the verified buyer thread. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send request to the verified buyer thread”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPrepare clear payment instructions from verified request · Review mismatched currency account expiry and suspicious evidence
7Human
Buyer pays directly through bank or payment providerFinance operator · humanInstructions & handoff
WorkBuyer pays directly through bank or payment provider. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer pays directly through bank or payment provider”, including actual facts, unresolved issues and consent where required.
UsesSend request to the verified buyer thread
8Application
Validate callback signature and query authoritative payment stateAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkValidate callback signature and query authoritative payment state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate callback signature and query authoritative payment state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer pays directly through bank or payment provider
9Application
Match transaction merchant amount currency order and receipt identityAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkMatch transaction merchant amount currency order and receipt identity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match transaction merchant amount currency order and receipt identity”, with record ID, version/time and success, pending or error state. No inferred success.
UsesValidate callback signature and query authoritative payment state
10Human
Finance operator investigates partial overpaid late or unmatched receiptFinance operator · humanInstructions & handoff
WorkFinance operator investigates partial overpaid late or unmatched receipt. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance operator investigates partial overpaid late or unmatched receipt”, including actual facts, unresolved issues and consent where required.
UsesMatch transaction merchant amount currency order and receipt identity
WorkBuyer clarifies reference without supplying banking secrets. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer clarifies reference without supplying banking secrets”, including actual facts, unresolved issues and consent where required.
UsesFinance operator investigates partial overpaid late or unmatched receipt
WorkIndependent finance reviewer approves exceptional allocation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer clarifies reference without supplying banking secrets
Decision routesapprove · request changes · reject
Return for correctionBuyer clarifies reference without supplying banking secrets
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
13Application
Record matched amount and prevent receipt reuseAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRecord matched amount and prevent receipt reuse. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record matched amount and prevent receipt reuse”, with record ID, version/time and success, pending or error state. No inferred success.
Recheck stock address and balance before releasing packingAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRecheck stock address and balance before releasing packing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck stock address and balance before releasing packing”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord matched amount and prevent receipt reuse
Send accurate paid partial or pending acknowledgementAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSend accurate paid partial or pending acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send accurate paid partial or pending acknowledgement”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck stock address and balance before releasing packing
Save reconciliation workbook and receipt referencesAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSave reconciliation workbook and receipt references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save reconciliation workbook and receipt references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend accurate paid partial or pending acknowledgement
WorkSeller owner accepts any unresolved payment exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Seller owner accepts any unresolved payment exception”, including actual facts, unresolved issues and consent where required.
UsesSave reconciliation workbook and receipt references
Applications to connect Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Media and structured evidence; Reliable synchronisation; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
A screenshot, browser redirect or “I paid” message cannot mark an order paid. COD follows its own approved path. A callback retry must not release or acknowledge twice.
Manage unpaid holds, deposits and remaining balances
Track deposits, balances and expired holds without losing late-payment exceptions.
Reservations expire while payments arrive late or in several parts.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Buyer + seller supervisor · Independent control approver
AI responsibilitiesManage unpaid holds, deposits and remaining balances evidence analyst · Manage unpaid holds, deposits and remaining balances exception reviewer
1Application
Read unpaid orders deposit schedules and hold expiryAuthorised Commerce event entry; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead unpaid orders deposit schedules and hold expiry. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read unpaid orders deposit schedules and hold expiry”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Query authoritative payments before chasing or releasingAuthorised Commerce event entry; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkQuery authoritative payments before chasing or releasing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Query authoritative payments before chasing or releasing”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead unpaid orders deposit schedules and hold expiry
3AI specialistParallel review
Summarise balances expiry and permitted optionsManage unpaid holds, deposits and remaining balances evidence analyst · AI specialistInstructions & handoff
WorkSummarise balances expiry and permitted options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise balances expiry and permitted options”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery authoritative payments before chasing or releasing
4AI specialistParallel review
Review contradictory screenshots receipt reuse and policy exceptionsManage unpaid holds, deposits and remaining balances exception reviewer · AI specialistInstructions & handoff
WorkReview contradictory screenshots receipt reuse and policy exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review contradictory screenshots receipt reuse and policy exceptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesQuery authoritative payments before chasing or releasing
WorkSend scoped reminder under approved contact rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send scoped reminder under approved contact rules”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSummarise balances expiry and permitted options · Review contradictory screenshots receipt reuse and policy exceptions
WorkBuyer requests extension alternate payment or cancellation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer requests extension alternate payment or cancellation”, including actual facts, unresolved issues and consent where required.
UsesSend scoped reminder under approved contact rules
7Human
Finance verifies any newly claimed receiptFinance · humanInstructions & handoff
WorkFinance verifies any newly claimed receipt. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance verifies any newly claimed receipt”, including actual facts, unresolved issues and consent where required.
UsesBuyer requests extension alternate payment or cancellation
WorkSeller approver accepts extension or cancellation exception. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesFinance verifies any newly claimed receipt
Decision routesapprove · request changes · reject
Return for correctionFinance verifies any newly claimed receipt
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Update approved due date or release eligibility using record versionAuthorised Commerce event entry; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkUpdate approved due date or release eligibility using record version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update approved due date or release eligibility using record version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approver accepts extension or cancellation exception
Needs approval fromSeller approver accepts extension or cancellation exception
10Application
Release only actually expired and eligible stock holdsAuthorised Commerce event entry; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRelease only actually expired and eligible stock holds. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Release only actually expired and eligible stock holds”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate approved due date or release eligibility using record version
Needs approval fromSeller approver accepts extension or cancellation exception
11Application
Read back order payment and reservation statesAuthorised Commerce event entry; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead back order payment and reservation states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back order payment and reservation states”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRelease only actually expired and eligible stock holds
Needs approval fromSeller approver accepts extension or cancellation exception
12Human
Resolve partial expiry or uncertain updateResponsible case owner · humanInstructions & handoff
WorkResolve partial expiry or uncertain update. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial expiry or uncertain update”, including actual facts, unresolved issues and consent where required.
UsesRead back order payment and reservation states
WorkNotify buyer with correct outstanding amount. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Notify buyer with correct outstanding amount”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial expiry or uncertain update
Needs approval fromSeller approver accepts extension or cancellation exception
14Application
Save ageing workbook and follow-up ownershipAuthorised Commerce event entry; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSave ageing workbook and follow-up ownership. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save ageing workbook and follow-up ownership”, with record ID, version/time and success, pending or error state. No inferred success.
UsesNotify buyer with correct outstanding amount
Needs approval fromSeller approver accepts extension or cancellation exception
Applications to connect Commerce event entry; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
Deposit payment is not full payment. Order-hold expiry, QR/link expiry and bank settlement are separate clocks.
Pack and ship paid WhatsApp orders
Check paid and combined orders, then confirm packing and shipment references.
Packing sheets omit combined orders or include unverified payments.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
AI responsibilitiesPacking checklist specialist · Dispatch exception reviewer
1Application
Read paid or approved-COD order and shipment groupsAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead paid or approved-COD order and shipment groups. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read paid or approved-COD order and shipment groups”, with record ID, version/time and success, pending or error state. No inferred success.
WorkVerify address stock reservation and packing eligibility. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify address stock reservation and packing eligibility”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead paid or approved-COD order and shipment groups
3AI specialistParallel review
Produce variant-specific pick pack checklistPacking checklist specialist · AI specialistInstructions & handoff
WorkProduce variant-specific pick pack checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Produce variant-specific pick pack checklist”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesVerify address stock reservation and packing eligibility
4AI specialistParallel review
Review combined-order notes shortages and prohibited substitutionsDispatch exception reviewer · AI specialistInstructions & handoff
WorkReview combined-order notes shortages and prohibited substitutions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review combined-order notes shortages and prohibited substitutions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesVerify address stock reservation and packing eligibility
5Human
Packer scans actual items and records quantitiesPacker scans actual items and · humanInstructions & handoff
WorkPacker scans actual items and records quantities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Packer scans actual items and records quantities”, including actual facts, unresolved issues and consent where required.
WorkPacker attaches permitted damage or shortage evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Packer attaches permitted damage or shortage evidence”, including actual facts, unresolved issues and consent where required.
UsesPacker scans actual items and records quantities
WorkWarehouse supervisor approves corrective packing scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesPacker attaches permitted damage or shortage evidence
Decision routesapprove · request changes · reject
Return for correctionPacker attaches permitted damage or shortage evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Human
Buyer agrees to material split or alternate itemPacker · humanInstructions & handoff
WorkBuyer agrees to material split or alternate item. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer agrees to material split or alternate item”, including actual facts, unresolved issues and consent where required.
Recheck payment reservation and order versionsAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRecheck payment reservation and order versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck payment reservation and order versions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesBuyer agrees to material split or alternate item
Create carrier shipment once per authorised groupAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkCreate carrier shipment once per authorised group. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create carrier shipment once per authorised group”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck payment reservation and order versions
Read back label tracking ID and accepted stateAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkRead back label tracking ID and accepted state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back label tracking ID and accepted state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate carrier shipment once per authorised group
Dispatcher records physical carrier collectionDispatcher · humanInstructions & handoff
WorkDispatcher records physical carrier collection. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Dispatcher records physical carrier collection”, including actual facts, unresolved issues and consent where required.
UsesRead back label tracking ID and accepted state
WorkUpdate fulfilled and unshipped lines separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update fulfilled and unshipped lines separately”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDispatcher records physical carrier collection
WorkSend buyer verified dispatch information. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send buyer verified dispatch information”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate fulfilled and unshipped lines separately
WorkReconcile carrier and order-system discrepancies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile carrier and order-system discrepancies”, with record ID, version/time and success, pending or error state. No inferred success.
Save packing PDF shipment receipt and outstanding-item listAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Controlled business writes connection · applicationInstructions & handoff
WorkSave packing PDF shipment receipt and outstanding-item list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save packing PDF shipment receipt and outstanding-item list”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReconcile carrier and order-system discrepancies
WorkReceive carrier scan or buyer delivery complaint. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive carrier scan or buyer delivery complaint”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Resolve verified buyer order and shipment groupAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkResolve verified buyer order and shipment group. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Resolve verified buyer order and shipment group”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive carrier scan or buyer delivery complaint
3Application
Read scan history address confirmation and earlier contactsAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkRead scan history address confirmation and earlier contacts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read scan history address confirmation and earlier contacts”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve verified buyer order and shipment group
4AI specialistParallel review
Summarise delivery facts and next permitted optionsTrack deliveries and handle buyer complaints evidence analyst · AI specialistInstructions & handoff
WorkSummarise delivery facts and next permitted options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise delivery facts and next permitted options”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead scan history address confirmation and earlier contacts
5AI specialistParallel review
Review conflicting delivered claims and missing evidenceTrack deliveries and handle buyer complaints exception reviewer · AI specialistInstructions & handoff
WorkReview conflicting delivered claims and missing evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review conflicting delivered claims and missing evidence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead scan history address confirmation and earlier contacts
WorkBuyer supplies relevant delivery clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer supplies relevant delivery clarification”, including actual facts, unresolved issues and consent where required.
UsesSummarise delivery facts and next permitted options · Review conflicting delivered claims and missing evidence
WorkLogistics operator obtains carrier response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Logistics operator obtains carrier response”, including actual facts, unresolved issues and consent where required.
WorkSeller approver authorises permitted reship or remedy handoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesLogistics operator obtains carrier response
Decision routesapprove · request changes · reject
Return for correctionLogistics operator obtains carrier response
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkExecute approved shipment change if provider supports it. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Execute approved shipment change if provider supports it”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approver authorises permitted reship or remedy handoff
Needs approval fromSeller approver authorises permitted reship or remedy handoff
10Application
Read back actual carrier and order stateAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkRead back actual carrier and order state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back actual carrier and order state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExecute approved shipment change if provider supports it
Needs approval fromSeller approver authorises permitted reship or remedy handoff
11Human
Resolve uncertain or partial outcomeResponsible case owner · humanInstructions & handoff
WorkResolve uncertain or partial outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve uncertain or partial outcome”, including actual facts, unresolved issues and consent where required.
WorkSend buyer case-specific progress update. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send buyer case-specific progress update”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve uncertain or partial outcome
Needs approval fromSeller approver authorises permitted reship or remedy handoff
13Application
Track next response deadline and responsible operatorAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkTrack next response deadline and responsible operator. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Track next response deadline and responsible operator”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend buyer case-specific progress update
Needs approval fromSeller approver authorises permitted reship or remedy handoff
14Application
Archive delivery investigation and final outcomeAuthorised Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing connection · applicationInstructions & handoff
WorkArchive delivery investigation and final outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive delivery investigation and final outcome”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTrack next response deadline and responsible operator
Needs approval fromSeller approver authorises permitted reship or remedy handoff
Applications to connect Commerce event entry; Customer identity and intake; Social/customer messaging; Shared commerce records; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
A complaint about one order must not alter another active order for the same WhatsApp number.
Handle returns, exchanges, warranty and refunds
Review buyer claims and track approved returns, replacements or refunds.
Promises in chat are not linked to returned goods or actual refunds.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedSupport operator · Buyer / warehouse or repair specialist · Seller remedy approver · Independent finance approver
AI responsibilitiesWarranty evidence analyst · Remedy exception reviewer
1Application
Receive buyer remedy request linked to original orderAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkReceive buyer remedy request linked to original order. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Receive buyer remedy request linked to original order”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Verify purchase warranty dates and prior remediesAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkVerify purchase warranty dates and prior remedies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify purchase warranty dates and prior remedies”, with record ID, version/time and success, pending or error state. No inferred success.
UsesReceive buyer remedy request linked to original order
WorkBuyer provides item-specific reason and permitted evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer provides item-specific reason and permitted evidence”, including actual facts, unresolved issues and consent where required.
UsesVerify purchase warranty dates and prior remedies
4AI specialistParallel review
Compare request with seller warranty or return policyWarranty evidence analyst · AI specialistInstructions & handoff
WorkCompare request with seller warranty or return policy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Compare request with seller warranty or return policy”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesBuyer provides item-specific reason and permitted evidence
5AI specialistParallel review
Review inconsistent claims missing proof and supplier dependenciesRemedy exception reviewer · AI specialistInstructions & handoff
WorkReview inconsistent claims missing proof and supplier dependencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review inconsistent claims missing proof and supplier dependencies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesBuyer provides item-specific reason and permitted evidence
6Human
Support operator clarifies the remedy requestedSupport operator · humanInstructions & handoff
WorkSupport operator clarifies the remedy requested. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Support operator clarifies the remedy requested”, including actual facts, unresolved issues and consent where required.
UsesCompare request with seller warranty or return policy · Review inconsistent claims missing proof and supplier dependencies
WorkSeller approver chooses inspection return exchange or decline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSupport operator clarifies the remedy requested
Decision routesapprove · request changes · reject
Return for correctionSupport operator clarifies the remedy requested
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Create approved return or service referenceAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkCreate approved return or service reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved return or service reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSeller approver chooses inspection return exchange or decline
Needs approval fromSeller approver chooses inspection return exchange or decline
9Human
Warehouse or technician records actual received conditionWarehouse or technician · humanInstructions & handoff
WorkWarehouse or technician records actual received condition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Warehouse or technician records actual received condition”, including actual facts, unresolved issues and consent where required.
UsesCreate approved return or service reference
10Human
Buyer and support resolve receipt or repair disputesBuyer and support · humanInstructions & handoff
WorkBuyer and support resolve receipt or repair disputes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Buyer and support resolve receipt or repair disputes”, including actual facts, unresolved issues and consent where required.
UsesWarehouse or technician records actual received condition
WorkAuthorised approver approves exact final remedy. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesBuyer and support resolve receipt or repair disputes
Decision routesapprove · request changes · reject
Return for correctionBuyer and support resolve receipt or repair disputes
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkAuthorised operator executes refund or exchange separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised operator executes refund or exchange separately”, including actual facts, unresolved issues and consent where required.
UsesAuthorised approver approves exact final remedy
13Application
Verify actual payment inventory and order statesAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkVerify actual payment inventory and order states. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify actual payment inventory and order states”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised operator executes refund or exchange separately
Needs approval fromSeller approver chooses inspection return exchange or decline · Authorised approver approves exact final remedy
14Application
Send accurate remedy outcome to buyerAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkSend accurate remedy outcome to buyer. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send accurate remedy outcome to buyer”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify actual payment inventory and order states
Needs approval fromSeller approver chooses inspection return exchange or decline · Authorised approver approves exact final remedy
15Application
Save evidence pack and unresolved warranty obligationsAuthorised Customer identity and intake; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkSave evidence pack and unresolved warranty obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save evidence pack and unresolved warranty obligations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSend accurate remedy outcome to buyer
Needs approval fromSeller approver chooses inspection return exchange or decline · Authorised approver approves exact final remedy
Applications to connect Customer identity and intake; Social/customer messaging; Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Media and structured evidence; Cross-channel case routing; Controlled business writes
Sura coordinates. Humans make the configured approval decisions. Applications record and verify external effects.
Exceptions & rework
No refund is sent to a new account merely because someone asks in chat. A submitted refund is not assumed settled.
Reconcile the livestream day and brief the seller
Reconcile claims, payments and parcels, then assign every unresolved item.
Claims, payments, parcels and staff spreadsheets disagree at close of day.
Explore workflow
Starts with Source event or request plus approved seller rules and referenced records.
People involvedResponsible case owner · Source contributor / affected participant · Finance or inventory supervisor · Independent control approver
AI responsibilitiesReconcile the livestream day and brief the seller evidence analyst · Reconcile the livestream day and brief the seller exception reviewer
1Application
Close session intake at approved cutoffAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkClose session intake at approved cutoff. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Close session intake at approved cutoff”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Read orders payments reservations dispatch and expensesAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead orders payments reservations dispatch and expenses. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read orders payments reservations dispatch and expenses”, with record ID, version/time and success, pending or error state. No inferred success.
UsesClose session intake at approved cutoff
3Application
Reconcile line counts amounts currency and stock movementsAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkReconcile line counts amounts currency and stock movements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Reconcile line counts amounts currency and stock movements”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead orders payments reservations dispatch and expenses
4AI specialistParallel review
Explain unresolved orders and operational bottlenecksReconcile the livestream day and brief the seller evidence analyst · AI specialistInstructions & handoff
WorkExplain unresolved orders and operational bottlenecks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain unresolved orders and operational bottlenecks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesReconcile line counts amounts currency and stock movements
5AI specialistParallel review
Review duplicate receipts missing carrier evidence and inconsistent totalsReconcile the livestream day and brief the seller exception reviewer · AI specialistInstructions & handoff
WorkReview duplicate receipts missing carrier evidence and inconsistent totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review duplicate receipts missing carrier evidence and inconsistent totals”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesReconcile line counts amounts currency and stock movements
WorkFinance resolves payment differences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Finance resolves payment differences”, including actual facts, unresolved issues and consent where required.
UsesExplain unresolved orders and operational bottlenecks · Review duplicate receipts missing carrier evidence and inconsistent totals
7Human
Warehouse resolves stock and dispatch differencesWarehouse · humanInstructions & handoff
WorkWarehouse resolves stock and dispatch differences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Warehouse resolves stock and dispatch differences”, including actual facts, unresolved issues and consent where required.
WorkSales resolves buyer claims and consented follow-ups. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Sales resolves buyer claims and consented follow-ups”, including actual facts, unresolved issues and consent where required.
UsesWarehouse resolves stock and dispatch differences
WorkSeller owner approves qualified daily reconciliation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSales resolves buyer claims and consented follow-ups
Decision routesapprove · request changes · reject
Return for correctionSales resolves buyer claims and consented follow-ups
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Create approved accounting drafts or exception tasksAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkCreate approved accounting drafts or exception tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved accounting drafts or exception tasks”, with record ID, version/time and success, pending or error state. No inferred success.
Read back saved references and outstanding balancesAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRead back saved references and outstanding balances. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back saved references and outstanding balances”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate approved accounting drafts or exception tasks
Generate Excel session reconciliation and PDF briefingAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkGenerate Excel session reconciliation and PDF briefing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate Excel session reconciliation and PDF briefing”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back saved references and outstanding balances
WorkOwners acknowledge next-day actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners acknowledge next-day actions”, including actual facts, unresolved issues and consent where required.
UsesGenerate Excel session reconciliation and PDF briefing
14Application
Retain session evidence and reopened-case linksAuthorised Shared commerce records; Inventory correctness; Fulfilment/payment/accounting adapters; Reliable synchronisation; Cross-channel case routing; Controlled business writes connection · applicationInstructions & handoff
WorkRetain session evidence and reopened-case links. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain session evidence and reopened-case links”, with record ID, version/time and success, pending or error state. No inferred success.
WorkHousehold organiser confirms week timezone and sharing boundaries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Household organiser confirms week timezone and sharing boundaries”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Family members submit fixed commitments and preferencesFamily members · humanInstructions & handoff
WorkFamily members submit fixed commitments and preferences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Family members submit fixed commitments and preferences”, including actual facts, unresolved issues and consent where required.
UsesHousehold organiser confirms week timezone and sharing boundaries
3Application
Read only approved calendar windows and family task listAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead only approved calendar windows and family task list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read only approved calendar windows and family task list”, with record ID, version/time and success, pending or error state. No inferred success.
UsesFamily members submit fixed commitments and preferences
4AI specialistParallel review
Propose a feasible family timetableFamily-week planner · AI specialistInstructions & handoff
WorkPropose a feasible family timetable. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose a feasible family timetable”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead only approved calendar windows and family task list
5AI specialistParallel review
Review travel buffers clashes and unassigned responsibilitiesSchedule-conflict reviewer · AI specialistInstructions & handoff
WorkReview travel buffers clashes and unassigned responsibilities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review travel buffers clashes and unassigned responsibilities”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead only approved calendar windows and family task list
6Human
Members clarify conflicts and unavailable timesHousehold organiser · humanInstructions & handoff
WorkMembers clarify conflicts and unavailable times. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Members clarify conflicts and unavailable times”, including actual facts, unresolved issues and consent where required.
UsesPropose a feasible family timetable · Review travel buffers clashes and unassigned responsibilities
WorkResponsible adults accept proposed assignments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Responsible adults accept proposed assignments”, including actual facts, unresolved issues and consent where required.
UsesMembers clarify conflicts and unavailable times
8Human
Organiser resolves declined or uncovered commitmentsOrganiser · humanInstructions & handoff
WorkOrganiser resolves declined or uncovered commitments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser resolves declined or uncovered commitments”, including actual facts, unresolved issues and consent where required.
WorkAffected event owners approve their exact changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOrganiser resolves declined or uncovered commitments
Decision routesapprove · request changes · reject
Return for correctionOrganiser resolves declined or uncovered commitments
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Recheck event versions and create approved calendar itemsAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRecheck event versions and create approved calendar items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck event versions and create approved calendar items”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAffected event owners approve their exact changes
Needs approval fromAffected event owners approve their exact changes
11Application
Read back each account event and task ownerAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead back each account event and task owner. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back each account event and task owner”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck event versions and create approved calendar items
Needs approval fromAffected event owners approve their exact changes
12Application
Send only permitted person-specific confirmationsAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSend only permitted person-specific confirmations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send only permitted person-specific confirmations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back each account event and task owner
Needs approval fromAffected event owners approve their exact changes
13Human
Members flag later changes or missed commitmentsHousehold organiser · humanInstructions & handoff
WorkMembers flag later changes or missed commitments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Members flag later changes or missed commitments”, including actual facts, unresolved issues and consent where required.
UsesSend only permitted person-specific confirmations
14Application
Save private weekly plan and outstanding actionsAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave private weekly plan and outstanding actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private weekly plan and outstanding actions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMembers flag later changes or missed commitments
Needs approval fromAffected event owners approve their exact changes
Applications to connect Google Calendar, Google Drive, WhatsApp
An adult declines; A meeting changes after approval; One account cannot be read; The same person has two active cases. A refusal or changed source returns to review; no unauthorised file/calendar change.
Resolve personal calendar clashes
Compare calendar conflicts and review alternatives without changing restricted events.
A personal Google appointment overlaps an Outlook work meeting; only the personal appointment may move.
Explore workflow
Starts with A personal Google appointment overlaps an Outlook work meeting; only the personal appointment may move.
People involvedResponsible case owner · Source contributor / affected participant · Calendar owner · Independent control approver
AI responsibilitiesResolve personal calendar clashes evidence analyst · Resolve personal calendar clashes exception reviewer
1Human
Calendar owner selects time window and editable calendarsCalendar owner · humanInstructions & handoff
WorkCalendar owner selects time window and editable calendars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Calendar owner selects time window and editable calendars”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved Google and Outlook availabilityAuthorised Google Calendar, Outlook personal calendar connection · applicationInstructions & handoff
WorkRead approved Google and Outlook availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved Google and Outlook availability”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCalendar owner selects time window and editable calendars
3Application
Normalise timezone and existing event versionsAuthorised Google Calendar, Outlook personal calendar connection · applicationInstructions & handoff
WorkNormalise timezone and existing event versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Normalise timezone and existing event versions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved Google and Outlook availability
4AI specialistParallel review
Identify overlaps and feasible replacement optionsResolve personal calendar clashes evidence analyst · AI specialistInstructions & handoff
WorkIdentify overlaps and feasible replacement options. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify overlaps and feasible replacement options”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesNormalise timezone and existing event versions
5AI specialistParallel review
Check travel buffers private blocks and immovable commitmentsResolve personal calendar clashes exception reviewer · AI specialistInstructions & handoff
WorkCheck travel buffers private blocks and immovable commitments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check travel buffers private blocks and immovable commitments”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesNormalise timezone and existing event versions
6Human
Owner clarifies which event may moveResponsible case owner · humanInstructions & handoff
WorkOwner clarifies which event may move. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner clarifies which event may move”, including actual facts, unresolved issues and consent where required.
UsesIdentify overlaps and feasible replacement options · Check travel buffers private blocks and immovable commitments
7Human
Other affected participant confirms changed time where neededOther affected participant · humanInstructions & handoff
WorkOther affected participant confirms changed time where needed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Other affected participant confirms changed time where needed”, including actual facts, unresolved issues and consent where required.
WorkEvent owner approves exact event and replacement slot. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOther affected participant confirms changed time where needed
Decision routesapprove · request changes · reject
Return for correctionOther affected participant confirms changed time where needed
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Recheck both calendar availability and event versionAuthorised Google Calendar, Outlook personal calendar connection · applicationInstructions & handoff
WorkRecheck both calendar availability and event version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck both calendar availability and event version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesEvent owner approves exact event and replacement slot
Needs approval fromEvent owner approves exact event and replacement slot
10Application
Update only authorised personal eventAuthorised Google Calendar, Outlook personal calendar connection · applicationInstructions & handoff
WorkUpdate only authorised personal event. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update only authorised personal event”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck both calendar availability and event version
Needs approval fromEvent owner approves exact event and replacement slot
11Application
Read back actual event time and referenceAuthorised Google Calendar, Outlook personal calendar connection · applicationInstructions & handoff
WorkRead back actual event time and reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back actual event time and reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate only authorised personal event
Needs approval fromEvent owner approves exact event and replacement slot
12Human
Resolve stale changes through fresh reviewResolve stale changes through fresh · humanInstructions & handoff
WorkResolve stale changes through fresh review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve stale changes through fresh review”, including actual facts, unresolved issues and consent where required.
UsesRead back actual event time and reference
13Application
Save private before-after plan and unresolved conflictsAuthorised Google Calendar, Outlook personal calendar connection · applicationInstructions & handoff
WorkSave private before-after plan and unresolved conflicts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private before-after plan and unresolved conflicts”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve stale changes through fresh review
Needs approval fromEvent owner approves exact event and replacement slot
Applications to connect Google Calendar, Outlook personal calendar
The event owner approves a move. Work events remain read-only unless separately authorised.
Exceptions & rework
Daylight-saving change; All suggested slots are occupied; A private event is hidden; Google and Microsoft use different time zones. A refusal or changed source returns to review; no unauthorised file/calendar change.
Coordinate school pickup coverage
Ask authorised caregivers and record who explicitly accepts each school pickup.
A parent cannot collect a child on Friday; two authorised caregivers may be available.
Explore workflow
Starts with A parent cannot collect a child on Friday; two authorised caregivers may be available.
People involvedGuardian · Approved caregiver / school contact
AI responsibilitiesPickup coverage planner · Coverage-and-privacy reviewer
1Human
Guardian specifies child pickup location time and approved caregiversGuardian · humanInstructions & handoff
WorkGuardian specifies child pickup location time and approved caregivers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian specifies child pickup location time and approved caregivers”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read school schedule and minimum caregiver availabilityAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead school schedule and minimum caregiver availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read school schedule and minimum caregiver availability”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian specifies child pickup location time and approved caregivers
WorkApproved caregivers confirm contact and privacy boundaries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Approved caregivers confirm contact and privacy boundaries”, including actual facts, unresolved issues and consent where required.
UsesRead school schedule and minimum caregiver availability
4AI specialistParallel review
Prepare feasible coverage options and travel buffersPickup coverage planner · AI specialistInstructions & handoff
WorkPrepare feasible coverage options and travel buffers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare feasible coverage options and travel buffers”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApproved caregivers confirm contact and privacy boundaries
5AI specialistParallel review
Review unassigned pickups conflicting commitments and unsafe assumptionsCoverage-and-privacy reviewer · AI specialistInstructions & handoff
WorkReview unassigned pickups conflicting commitments and unsafe assumptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unassigned pickups conflicting commitments and unsafe assumptions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesApproved caregivers confirm contact and privacy boundaries
6Application
Send separate pickup-specific requests to approved caregiversAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSend separate pickup-specific requests to approved caregivers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send separate pickup-specific requests to approved caregivers”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPrepare feasible coverage options and travel buffers · Review unassigned pickups conflicting commitments and unsafe assumptions
7Human
Caregivers accept decline or propose another time independentlyCaregivers · humanInstructions & handoff
WorkCaregivers accept decline or propose another time independently. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Caregivers accept decline or propose another time independently”, including actual facts, unresolved issues and consent where required.
UsesSend separate pickup-specific requests to approved caregivers
8Human
Guardian resolves multiple offers or no responseGuardian · humanInstructions & handoff
WorkGuardian resolves multiple offers or no response. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian resolves multiple offers or no response”, including actual facts, unresolved issues and consent where required.
UsesCaregivers accept decline or propose another time independently
WorkGuardian chooses exact caregiver and backup arrangement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesGuardian resolves multiple offers or no response
Decision routesapprove · request changes · reject
Return for correctionGuardian resolves multiple offers or no response
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkChosen caregiver acknowledges responsibility and timing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Chosen caregiver acknowledges responsibility and timing”, including actual facts, unresolved issues and consent where required.
UsesGuardian chooses exact caregiver and backup arrangement
11Application
Recheck availability before creating agreed eventAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRecheck availability before creating agreed event. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck availability before creating agreed event”, with record ID, version/time and success, pending or error state. No inferred success.
UsesChosen caregiver acknowledges responsibility and timing
Needs approval fromGuardian chooses exact caregiver and backup arrangement
12Human
Guardian confirms any required school notification separatelyGuardian · humanInstructions & handoff
WorkGuardian confirms any required school notification separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian confirms any required school notification separately”, including actual facts, unresolved issues and consent where required.
UsesRecheck availability before creating agreed event
13Application
Save scoped calendar event and permitted confirmationsAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave scoped calendar event and permitted confirmations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save scoped calendar event and permitted confirmations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian confirms any required school notification separately
Needs approval fromGuardian chooses exact caregiver and backup arrangement
14Human
Caregiver records completed pickup or reports problemCaregiver · humanInstructions & handoff
WorkCaregiver records completed pickup or reports problem. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Caregiver records completed pickup or reports problem”, including actual facts, unresolved issues and consent where required.
UsesSave scoped calendar event and permitted confirmations
WorkGuardian confirms exception resolution. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian confirms exception resolution”, including actual facts, unresolved issues and consent where required.
UsesCaregiver records completed pickup or reports problem
16Application
Save private coverage log and unresolved pickupsAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave private coverage log and unresolved pickups. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private coverage log and unresolved pickups”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian confirms exception resolution
Needs approval fromGuardian chooses exact caregiver and backup arrangement
Applications to connect Google Calendar, Google Drive, WhatsApp
Guardian selects the caregiver. An unanswered message is not acceptance; no child location is disclosed outside the approved list.
Exceptions & rework
Two caregivers accept simultaneously; Everyone declines; An unknown sender replies; A caregiver accepts an old pickup request. A refusal or changed source returns to review; no unauthorised file/calendar change.
Manage appointment preparation and rescheduling
Keep changed appointments, preparation tasks and reminders consistent.
A dentist appointment moves from Tuesday to Wednesday and its preparation note needs updating.
Explore workflow
Starts with A dentist appointment moves from Tuesday to Wednesday and its preparation note needs updating.
People involvedResponsible case owner · Source contributor / affected participant · Appointment owner · Independent control approver
AI responsibilitiesManage appointment preparation and rescheduling evidence analyst · Manage appointment preparation and rescheduling exception reviewer
WorkAppointment owner selects appointment and desired outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Appointment owner selects appointment and desired outcome”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read permitted appointment instructions and current event versionAuthorised Google Calendar, Outlook personal calendar, Google Drive connection · applicationInstructions & handoff
WorkRead permitted appointment instructions and current event version. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read permitted appointment instructions and current event version”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAppointment owner selects appointment and desired outcome
WorkOwner supplies required preparation preferences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner supplies required preparation preferences”, including actual facts, unresolved issues and consent where required.
UsesRead permitted appointment instructions and current event version
4AI specialistParallel review
Turn authoritative instructions into preparation checklistManage appointment preparation and rescheduling evidence analyst · AI specialistInstructions & handoff
WorkTurn authoritative instructions into preparation checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Turn authoritative instructions into preparation checklist”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
Identify missing instructions conflicting timing and access needsManage appointment preparation and rescheduling exception reviewer · AI specialistInstructions & handoff
WorkIdentify missing instructions conflicting timing and access needs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Identify missing instructions conflicting timing and access needs”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
Clinic or service contact confirms uncertain particularsClinic or service contact · humanInstructions & handoff
WorkClinic or service contact confirms uncertain particulars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Clinic or service contact confirms uncertain particulars”, including actual facts, unresolved issues and consent where required.
UsesTurn authoritative instructions into preparation checklist · Identify missing instructions conflicting timing and access needs
7Human
Owner chooses retain or request rescheduleOwner · humanInstructions & handoff
WorkOwner chooses retain or request reschedule. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner chooses retain or request reschedule”, including actual facts, unresolved issues and consent where required.
UsesClinic or service contact confirms uncertain particulars
WorkAffected companion confirms availability if involved. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Affected companion confirms availability if involved”, including actual facts, unresolved issues and consent where required.
WorkAppointment owner approves exact change request. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesAffected companion confirms availability if involved
Decision routesapprove · request changes · reject
Return for correctionAffected companion confirms availability if involved
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Human
Owner or authorised operator books through official providerResponsible case owner · humanInstructions & handoff
WorkOwner or authorised operator books through official provider. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner or authorised operator books through official provider”, including actual facts, unresolved issues and consent where required.
Record provider confirmation and update approved calendar eventAuthorised Google Calendar, Outlook personal calendar, Google Drive connection · applicationInstructions & handoff
WorkRecord provider confirmation and update approved calendar event. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record provider confirmation and update approved calendar event”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner or authorised operator books through official provider
Read back appointment reference time and preparation tasksAuthorised Google Calendar, Outlook personal calendar, Google Drive connection · applicationInstructions & handoff
WorkRead back appointment reference time and preparation tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back appointment reference time and preparation tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord provider confirmation and update approved calendar event
Resolve provider refusal or changed availabilityResponsible case owner · humanInstructions & handoff
WorkResolve provider refusal or changed availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve provider refusal or changed availability”, including actual facts, unresolved issues and consent where required.
UsesRead back appointment reference time and preparation tasks
14Application
Save private checklist and reminders without clinical adviceAuthorised Google Calendar, Outlook personal calendar, Google Drive connection · applicationInstructions & handoff
WorkSave private checklist and reminders without clinical advice. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private checklist and reminders without clinical advice”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve provider refusal or changed availability
Applications to connect Google Calendar, Outlook personal calendar, Google Drive
The owner confirms changes. This manages logistics; booking with the provider is a separate human action.
Exceptions & rework
Two appointments have the same title; An imported note says a different date; The provider has not confirmed the new time. A refusal or changed source returns to review; no unauthorised file/calendar change.
Protect time for personal goals
Fit personal goals around existing commitments and review missed sessions.
Reserve three 45-minute study sessions each week without displacing childcare or appointments.
Explore workflow
Starts with Reserve three 45-minute study sessions each week without displacing childcare or appointments.
People involvedGoal owner · Optional accountability partner
AI responsibilitiesPersonal-goal planner · Progress-and-constraint reviewer
WorkGoal owner defines target preferred slots and immovable commitments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Goal owner defines target preferred slots and immovable commitments”, including actual facts, unresolved issues and consent where required.
WorkOptional accountability partner agrees limited progress visibility. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Optional accountability partner agrees limited progress visibility”, including actual facts, unresolved issues and consent where required.
UsesGoal owner defines target preferred slots and immovable commitments
3Application
Read approved calendar window and recorded prior-session evidenceAuthorised Google Calendar, Google Drive connection · applicationInstructions & handoff
WorkRead approved calendar window and recorded prior-session evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved calendar window and recorded prior-session evidence”, with record ID, version/time and success, pending or error state. No inferred success.
Planning specialist proposes feasible sessions and explains shortfallPersonal-goal planner · AI specialistInstructions & handoff
WorkPlanning specialist proposes feasible sessions and explains shortfall. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Planning specialist proposes feasible sessions and explains shortfall”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved calendar window and recorded prior-session evidence
5AI specialistParallel review
Constraint reviewer checks clashes buffers and unsupported progress claimsProgress-and-constraint reviewer · AI specialistInstructions & handoff
WorkConstraint reviewer checks clashes buffers and unsupported progress claims. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Constraint reviewer checks clashes buffers and unsupported progress claims”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved calendar window and recorded prior-session evidence
WorkOwner adjusts unrealistic target or missing availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner adjusts unrealistic target or missing availability”, including actual facts, unresolved issues and consent where required.
UsesPlanning specialist proposes feasible sessions and explains shortfall · Constraint reviewer checks clashes buffers and unsupported progress claims
7HumanDecision required
Owner approves exact session times and permitted visibilityOwner · humanInstructions & handoff
WorkOwner approves exact session times and permitted visibility. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner adjusts unrealistic target or missing availability
Decision routesapprove · request changes · reject
Return for correctionOwner adjusts unrealistic target or missing availability
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Recheck source versions and create approved calendar blocksAuthorised Google Calendar, Google Drive connection · applicationInstructions & handoff
WorkRecheck source versions and create approved calendar blocks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Recheck source versions and create approved calendar blocks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves exact session times and permitted visibility
Needs approval fromOwner approves exact session times and permitted visibility
9Application
Read back each event and save private planAuthorised Google Calendar, Google Drive connection · applicationInstructions & handoff
WorkRead back each event and save private plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back each event and save private plan”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecheck source versions and create approved calendar blocks
Needs approval fromOwner approves exact session times and permitted visibility
10Human
Owner records completed skipped or still-planned status with evidenceOwner · humanInstructions & handoff
WorkOwner records completed skipped or still-planned status with evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner records completed skipped or still-planned status with evidence”, including actual facts, unresolved issues and consent where required.
UsesRead back each event and save private plan
11AI specialistParallel review
Progress specialist explains actual progress and blockersPersonal-goal planner · AI specialistInstructions & handoff
WorkProgress specialist explains actual progress and blockers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Progress specialist explains actual progress and blockers”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesOwner records completed skipped or still-planned status with evidence
12AI specialistParallel review
Replanning reviewer checks alternatives against current commitmentsProgress-and-constraint reviewer · AI specialistInstructions & handoff
WorkReplanning reviewer checks alternatives against current commitments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Replanning reviewer checks alternatives against current commitments”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesOwner records completed skipped or still-planned status with evidence
13Human
Owner requests specific session replan or keeps current scheduleOwner · humanInstructions & handoff
WorkOwner requests specific session replan or keeps current schedule. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner requests specific session replan or keeps current schedule”, including actual facts, unresolved issues and consent where required.
UsesProgress specialist explains actual progress and blockers · Replanning reviewer checks alternatives against current commitments
14HumanDecision required
Owner approves replacement only for selected eventOwner · humanInstructions & handoff
WorkOwner approves replacement only for selected event. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner requests specific session replan or keeps current schedule
Decision routesapprove · request changes · reject
Return for correctionOwner requests specific session replan or keeps current schedule
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
15Application
Update reviewed event version and read back actual resultAuthorised Google Calendar, Google Drive connection · applicationInstructions & handoff
WorkUpdate reviewed event version and read back actual result. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update reviewed event version and read back actual result”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves replacement only for selected event
Needs approval fromOwner approves exact session times and permitted visibility · Owner approves replacement only for selected event
16Human
Partner provides optional agreed support without receiving unrelated eventsPartner · humanInstructions & handoff
WorkPartner provides optional agreed support without receiving unrelated events. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Partner provides optional agreed support without receiving unrelated events”, including actual facts, unresolved issues and consent where required.
UsesUpdate reviewed event version and read back actual result
17Application
Save progress Word report and outstanding-session checklistAuthorised Google Calendar, Google Drive connection · applicationInstructions & handoff
WorkSave progress Word report and outstanding-session checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save progress Word report and outstanding-session checklist”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPartner provides optional agreed support without receiving unrelated events
Needs approval fromOwner approves exact session times and permitted visibility · Owner approves replacement only for selected event
18Human
Owner confirms next review or ends trackingOwner · humanInstructions & handoff
WorkOwner confirms next review or ends tracking. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner confirms next review or ends tracking”, including actual facts, unresolved issues and consent where required.
UsesSave progress Word report and outstanding-session checklist
Applications to connect Google Calendar, Google Drive
The owner approves calendar blocks; missed sessions are not silently counted as completed.
Exceptions & rework
The week has no free slots; A recurring event changes; The target is larger than available time. A refusal or changed source returns to review; no unauthorised file/calendar change.
Run a fair household chore rota
Share recurring chores fairly and track completion, absences and exceptions.
Four household members share cleaning, rubbish and laundry; one person is away next week.
Explore workflow
Starts with Four household members share cleaning, rubbish and laundry; one person is away next week.
People involvedResponsible case owner · Source contributor / affected participant · Household members / guardian · Independent control approver
AI responsibilitiesRun a fair household chore rota evidence analyst · Run a fair household chore rota exception reviewer
1Human
Household members agree tasks capability and preferencesHousehold members · humanInstructions & handoff
WorkHousehold members agree tasks capability and preferences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Household members agree tasks capability and preferences”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current rota agreed workload and unfinished tasksAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkRead current rota agreed workload and unfinished tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current rota agreed workload and unfinished tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHousehold members agree tasks capability and preferences
3AI specialistParallel review
Propose balanced assignments from supplied preferencesRun a fair household chore rota evidence analyst · AI specialistInstructions & handoff
WorkPropose balanced assignments from supplied preferences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose balanced assignments from supplied preferences”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead current rota agreed workload and unfinished tasks
4AI specialistParallel review
Review repeated burden conflicts and missing ownershipRun a fair household chore rota exception reviewer · AI specialistInstructions & handoff
WorkReview repeated burden conflicts and missing ownership. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review repeated burden conflicts and missing ownership”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead current rota agreed workload and unfinished tasks
5Human
Members accept decline or request swapsMembers · humanInstructions & handoff
WorkMembers accept decline or request swaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Members accept decline or request swaps”, including actual facts, unresolved issues and consent where required.
UsesPropose balanced assignments from supplied preferences · Review repeated burden conflicts and missing ownership
6Human
Organiser resolves uncovered work without treating silence as consentOrganiser · humanInstructions & handoff
WorkOrganiser resolves uncovered work without treating silence as consent. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser resolves uncovered work without treating silence as consent”, including actual facts, unresolved issues and consent where required.
UsesMembers accept decline or request swaps
7HumanDecision required
Affected members approve final rota and swapsAffected members · humanInstructions & handoff
WorkAffected members approve final rota and swaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOrganiser resolves uncovered work without treating silence as consent
Decision routesapprove · request changes · reject
Return for correctionOrganiser resolves uncovered work without treating silence as consent
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Save assigned checklist and optional calendar blocksAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkSave assigned checklist and optional calendar blocks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save assigned checklist and optional calendar blocks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAffected members approve final rota and swaps
Needs approval fromAffected members approve final rota and swaps
9Application
Send person-specific permitted remindersAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkSend person-specific permitted reminders. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send person-specific permitted reminders”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave assigned checklist and optional calendar blocks
Needs approval fromAffected members approve final rota and swaps
10Human
Members record completion or blockersMembers · humanInstructions & handoff
WorkMembers record completion or blockers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Members record completion or blockers”, including actual facts, unresolved issues and consent where required.
UsesSend person-specific permitted reminders
11Human
Another member confirms shared-task handoff where neededAnother member · humanInstructions & handoff
WorkAnother member confirms shared-task handoff where needed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Another member confirms shared-task handoff where needed”, including actual facts, unresolved issues and consent where required.
UsesMembers record completion or blockers
12AI specialistParallel review
Summarise actual completion and persistent bottlenecksRun a fair household chore rota evidence analyst · AI specialistInstructions & handoff
WorkSummarise actual completion and persistent bottlenecks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise actual completion and persistent bottlenecks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAnother member confirms shared-task handoff where needed
13AI specialistParallel review
Review proposed changes against agreed fairness rulesRun a fair household chore rota exception reviewer · AI specialistInstructions & handoff
WorkReview proposed changes against agreed fairness rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review proposed changes against agreed fairness rules”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesAnother member confirms shared-task handoff where needed
14Human
Members agree next-cycle adjustmentsMembers · humanInstructions & handoff
WorkMembers agree next-cycle adjustments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Members agree next-cycle adjustments”, including actual facts, unresolved issues and consent where required.
UsesSummarise actual completion and persistent bottlenecks · Review proposed changes against agreed fairness rules
15Application
Save private rota history and unresolved workAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkSave private rota history and unresolved work. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private rota history and unresolved work”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMembers agree next-cycle adjustments
Needs approval fromAffected members approve final rota and swaps
Applications to connect Google Drive, Google Calendar, WhatsApp
People accept their work. Guardian controls children’s participation and visibility.
Exceptions & rework
Someone is away; Two people request the same swap; A user replies to the wrong chore. A refusal or changed source returns to review; no unauthorised file/calendar change.
Plan meals and a consolidated grocery list
Agree meals around pantry items and budget, then combine the grocery list.
Plan five dinners for four people using existing pantry items and a household budget.
Explore workflow
Starts with Plan five dinners for four people using existing pantry items and a household budget.
People involvedResponsible case owner · Source contributor / affected participant · Meal planner / household shopper · Independent control approver
AI responsibilitiesPlan meals and a consolidated grocery list evidence analyst · Plan meals and a consolidated grocery list exception reviewer
1Human
Household organiser records dietary preferences budget and scheduleHousehold organiser · humanInstructions & handoff
WorkHousehold organiser records dietary preferences budget and schedule. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Household organiser records dietary preferences budget and schedule”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Members confirm preferences and relevant restrictions they choose to shareMembers · humanInstructions & handoff
WorkMembers confirm preferences and relevant restrictions they choose to share. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Members confirm preferences and relevant restrictions they choose to share”, including actual facts, unresolved issues and consent where required.
UsesHousehold organiser records dietary preferences budget and schedule
3Application
Read approved pantry list recipes and prior shopping recordsAuthorised Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkRead approved pantry list recipes and prior shopping records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved pantry list recipes and prior shopping records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMembers confirm preferences and relevant restrictions they choose to share
4AI specialistParallel review
Propose meals using approved ingredients and available timePlan meals and a consolidated grocery list evidence analyst · AI specialistInstructions & handoff
WorkPropose meals using approved ingredients and available time. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose meals using approved ingredients and available time”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved pantry list recipes and prior shopping records
5AI specialistParallel review
Check duplicated purchases budget and supplied restrictionsPlan meals and a consolidated grocery list exception reviewer · AI specialistInstructions & handoff
WorkCheck duplicated purchases budget and supplied restrictions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check duplicated purchases budget and supplied restrictions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved pantry list recipes and prior shopping records
6Human
Members replace unsuitable mealsResponsible case owner · humanInstructions & handoff
WorkMembers replace unsuitable meals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Members replace unsuitable meals”, including actual facts, unresolved issues and consent where required.
UsesPropose meals using approved ingredients and available time · Check duplicated purchases budget and supplied restrictions
WorkShopper confirms pantry quantities and purchase responsibilities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Shopper confirms pantry quantities and purchase responsibilities”, including actual facts, unresolved issues and consent where required.
UsesMembers replace unsuitable meals
8HumanDecision required
Organiser approves menu and consolidated quantitiesOrganiser · humanInstructions & handoff
WorkOrganiser approves menu and consolidated quantities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesShopper confirms pantry quantities and purchase responsibilities
Decision routesapprove · request changes · reject
Return for correctionShopper confirms pantry quantities and purchase responsibilities
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Calculate grocery totals and category groupingAuthorised Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkCalculate grocery totals and category grouping. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate grocery totals and category grouping”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOrganiser approves menu and consolidated quantities
Needs approval fromOrganiser approves menu and consolidated quantities
10Application
Save shared grocery checklist to approved folderAuthorised Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkSave shared grocery checklist to approved folder. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save shared grocery checklist to approved folder”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCalculate grocery totals and category grouping
Needs approval fromOrganiser approves menu and consolidated quantities
11Human
Shopper records purchased unavailable or substituted itemsShopper · humanInstructions & handoff
WorkShopper records purchased unavailable or substituted items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Shopper records purchased unavailable or substituted items”, including actual facts, unresolved issues and consent where required.
UsesSave shared grocery checklist to approved folder
12Human
Affected member approves material substitutionAffected member · humanInstructions & handoff
WorkAffected member approves material substitution. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Affected member approves material substitution”, including actual facts, unresolved issues and consent where required.
UsesShopper records purchased unavailable or substituted items
13Application
Update pantry and carry-forward listAuthorised Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkUpdate pantry and carry-forward list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update pantry and carry-forward list”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAffected member approves material substitution
Needs approval fromOrganiser approves menu and consolidated quantities
14Application
Save menu spending notes and unresolved itemsAuthorised Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkSave menu spending notes and unresolved items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save menu spending notes and unresolved items”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate pantry and carry-forward list
Needs approval fromOrganiser approves menu and consolidated quantities
Applications to connect Google Drive, OneDrive, WhatsApp
A household member reviews dietary constraints and substitutions; no shopping order is placed automatically.
Exceptions & rework
Conflicting dietary requirements; A quantity has no unit; Two shoppers edit the same item. A refusal or changed source returns to review; no unauthorised file/calendar change.
Coordinate a home repair
Coordinate repair evidence, quotes and appointments through to accepted completion.
A leaking tap needs photos, a repair appointment and a record of the work completed.
Explore workflow
Starts with A leaking tap needs photos, a repair appointment and a record of the work completed.
People involvedResponsible case owner · Source contributor / affected participant · Homeowner / approved contractor · Independent control approver
AI responsibilitiesCoordinate a home repair evidence analyst · Coordinate a home repair exception reviewer
1Human
Homeowner describes repair symptoms location and access boundariesResponsible case owner · humanInstructions & handoff
WorkHomeowner describes repair symptoms location and access boundaries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Homeowner describes repair symptoms location and access boundaries”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved warranty asset and prior repair recordsAuthorised OneDrive photos, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkRead approved warranty asset and prior repair records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved warranty asset and prior repair records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHomeowner describes repair symptoms location and access boundaries
3AI specialistParallel review
Prepare factual issue summary and questions for contractorCoordinate a home repair evidence analyst · AI specialistInstructions & handoff
WorkPrepare factual issue summary and questions for contractor. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare factual issue summary and questions for contractor”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved warranty asset and prior repair records
4AI specialistParallel review
Review missing evidence quote exclusions and scheduling conflictsCoordinate a home repair exception reviewer · AI specialistInstructions & handoff
WorkReview missing evidence quote exclusions and scheduling conflicts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing evidence quote exclusions and scheduling conflicts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved warranty asset and prior repair records
5Human
Contractor supplies inspection availability and quotationContractor · humanInstructions & handoff
WorkContractor supplies inspection availability and quotation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Contractor supplies inspection availability and quotation”, including actual facts, unresolved issues and consent where required.
UsesPrepare factual issue summary and questions for contractor · Review missing evidence quote exclusions and scheduling conflicts
WorkOccupant confirms access window. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Occupant confirms access window”, including actual facts, unresolved issues and consent where required.
UsesContractor supplies inspection availability and quotation
7Human
Homeowner compares scope and obtains clarificationHomeowner · humanInstructions & handoff
WorkHomeowner compares scope and obtains clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Homeowner compares scope and obtains clarification”, including actual facts, unresolved issues and consent where required.
WorkHomeowner approves contractor scope and spending separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesHomeowner compares scope and obtains clarification
Decision routesapprove · request changes · reject
Return for correctionHomeowner compares scope and obtains clarification
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised person confirms booking directlyAuthorised person · humanInstructions & handoff
WorkAuthorised person confirms booking directly. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised person confirms booking directly”, including actual facts, unresolved issues and consent where required.
UsesHomeowner approves contractor scope and spending separately
10Application
Save confirmed visit and selected calendar blockAuthorised OneDrive photos, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkSave confirmed visit and selected calendar block. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save confirmed visit and selected calendar block”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised person confirms booking directly
Needs approval fromHomeowner approves contractor scope and spending separately
11Human
Contractor records work and completion evidenceContractor · humanInstructions & handoff
WorkContractor records work and completion evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Contractor records work and completion evidence”, including actual facts, unresolved issues and consent where required.
UsesSave confirmed visit and selected calendar block
12Human
Occupant reports defects or incomplete workOccupant · humanInstructions & handoff
WorkOccupant reports defects or incomplete work. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Occupant reports defects or incomplete work”, including actual facts, unresolved issues and consent where required.
UsesContractor records work and completion evidence
13HumanDecision required
Homeowner accepts completion or requests reworkHomeowner · humanInstructions & handoff
WorkHomeowner accepts completion or requests rework. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOccupant reports defects or incomplete work
Decision routesapprove · request changes · reject
Return for correctionOccupant reports defects or incomplete work
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
14Application
Save invoice warranty and maintenance follow-upAuthorised OneDrive photos, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkSave invoice warranty and maintenance follow-up. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save invoice warranty and maintenance follow-up”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHomeowner accepts completion or requests rework
Needs approval fromHomeowner approves contractor scope and spending separately · Homeowner accepts completion or requests rework
Applications to connect OneDrive photos, Google Calendar, WhatsApp
The owner selects the contractor and approves costs. Rejection returns to the repair or quote stage.
Exceptions & rework
A quote changes; The contractor misses the appointment; Work is rejected; A photo cannot be read. A refusal or changed source returns to review; no unauthorised file/calendar change.
Track household subscriptions and renewals
Track renewal dates and notice periods so the owner can review each decision.
Broadband, streaming and home insurance renew on different dates, some with notice periods.
Explore workflow
Starts with Broadband, streaming and home insurance renew on different dates, some with notice periods.
People involvedResponsible case owner · Source contributor / affected participant · Subscription owner · Independent control approver
AI responsibilitiesTrack household subscriptions and renewals evidence analyst · Track household subscriptions and renewals exception reviewer
1Application
Read selected subscription records and renewal noticesAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRead selected subscription records and renewal notices. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read selected subscription records and renewal notices”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Human
Account owner confirms active use and account authorityAccount owner · humanInstructions & handoff
WorkAccount owner confirms active use and account authority. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Account owner confirms active use and account authority”, including actual facts, unresolved issues and consent where required.
UsesRead selected subscription records and renewal notices
3Application
Extract renewal price date and cancellation conditionsAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkExtract renewal price date and cancellation conditions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Extract renewal price date and cancellation conditions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAccount owner confirms active use and account authority
4AI specialistParallel review
Summarise overlapping services and upcoming decisionsTrack household subscriptions and renewals evidence analyst · AI specialistInstructions & handoff
WorkSummarise overlapping services and upcoming decisions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise overlapping services and upcoming decisions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesExtract renewal price date and cancellation conditions
5AI specialistParallel review
Review unsupported savings claims and missing termsTrack household subscriptions and renewals exception reviewer · AI specialistInstructions & handoff
WorkReview unsupported savings claims and missing terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unsupported savings claims and missing terms”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesExtract renewal price date and cancellation conditions
6Human
Household users explain service dependencyResponsible case owner · humanInstructions & handoff
WorkHousehold users explain service dependency. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Household users explain service dependency”, including actual facts, unresolved issues and consent where required.
UsesSummarise overlapping services and upcoming decisions · Review unsupported savings claims and missing terms
7Human
Owner chooses keep compare or cancelOwner · humanInstructions & handoff
WorkOwner chooses keep compare or cancel. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner chooses keep compare or cancel”, including actual facts, unresolved issues and consent where required.
WorkOwner approves exact nonfinancial account action. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner chooses keep compare or cancel
Decision routesapprove · request changes · reject
Return for correctionOwner chooses keep compare or cancel
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
WorkOwner executes provider cancellation or renewal directly. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner executes provider cancellation or renewal directly”, including actual facts, unresolved issues and consent where required.
Record confirmation and actual effective dateAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRecord confirmation and actual effective date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record confirmation and actual effective date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner executes provider cancellation or renewal directly
Update renewal calendar and budget recordAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkUpdate renewal calendar and budget record. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update renewal calendar and budget record”, with record ID, version/time and success, pending or error state. No inferred success.
Resolve absent or contradictory provider acknowledgementResponsible case owner · humanInstructions & handoff
WorkResolve absent or contradictory provider acknowledgement. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve absent or contradictory provider acknowledgement”, including actual facts, unresolved issues and consent where required.
UsesUpdate renewal calendar and budget record
13Application
Save subscription register and remaining obligationsAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkSave subscription register and remaining obligations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save subscription register and remaining obligations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve absent or contradictory provider acknowledgement
Applications to connect Google Drive, OneDrive, Google Calendar
The account owner makes renewal and cancellation decisions and completes any contractual action.
Exceptions & rework
An annual price is mistaken for monthly; A notice is missing; Confirmation never arrives. A refusal or changed source returns to review; no unauthorised file/calendar change.
Manage bills and payment evidence
Review bills, spot duplicates and keep payment evidence with the right request.
Electricity, school fees and a repair bill are due; one is a duplicate invoice.
Explore workflow
Starts with Electricity, school fees and a repair bill are due; one is a duplicate invoice.
People involvedResponsible case owner · Source contributor / affected participant · Bill owner · Independent control approver
AI responsibilitiesManage bills and payment evidence evidence analyst · Manage bills and payment evidence exception reviewer
1Application
Read approved bill inbox and household ledgerAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRead approved bill inbox and household ledger. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved bill inbox and household ledger”, with record ID, version/time and success, pending or error state. No inferred success.
Usesauthorised request and starting information
2Application
Extract issuer period currency amount and due dateAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkExtract issuer period currency amount and due date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Extract issuer period currency amount and due date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved bill inbox and household ledger
3Application
Check duplicate bill reference and known accountAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkCheck duplicate bill reference and known account. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check duplicate bill reference and known account”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExtract issuer period currency amount and due date
4AI specialistParallel review
Explain unusual charges and missing supporting factsManage bills and payment evidence evidence analyst · AI specialistInstructions & handoff
WorkExplain unusual charges and missing supporting facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain unusual charges and missing supporting facts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck duplicate bill reference and known account
5AI specialistParallel review
Review suspicious payee changes and inconsistent totalsManage bills and payment evidence exception reviewer · AI specialistInstructions & handoff
WorkReview suspicious payee changes and inconsistent totals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review suspicious payee changes and inconsistent totals”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCheck duplicate bill reference and known account
6Human
Account owner verifies bill against issuerAccount owner · humanInstructions & handoff
WorkAccount owner verifies bill against issuer. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Account owner verifies bill against issuer”, including actual facts, unresolved issues and consent where required.
UsesExplain unusual charges and missing supporting facts · Review suspicious payee changes and inconsistent totals
WorkHousehold finance organiser resolves dispute or allocation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Household finance organiser resolves dispute or allocation”, including actual facts, unresolved issues and consent where required.
UsesAccount owner verifies bill against issuer
8HumanDecision required
Account owner approves bill treatmentAccount owner · humanInstructions & handoff
WorkAccount owner approves bill treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesHousehold finance organiser resolves dispute or allocation
Decision routesapprove · request changes · reject
Return for correctionHousehold finance organiser resolves dispute or allocation
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised person pays directly through provider or bankResponsible case owner · humanInstructions & handoff
WorkAuthorised person pays directly through provider or bank. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised person pays directly through provider or bank”, including actual facts, unresolved issues and consent where required.
UsesAccount owner approves bill treatment
10Application
Read permitted authoritative receipt or record manual verificationAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRead permitted authoritative receipt or record manual verification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read permitted authoritative receipt or record manual verification”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised person pays directly through provider or bank
Needs approval fromAccount owner approves bill treatment
11Application
Match receipt to exact bill without reusing referenceAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkMatch receipt to exact bill without reusing reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match receipt to exact bill without reusing reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead permitted authoritative receipt or record manual verification
Needs approval fromAccount owner approves bill treatment
12Human
Resolve partial or unmatched paymentResponsible case owner · humanInstructions & handoff
WorkResolve partial or unmatched payment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial or unmatched payment”, including actual facts, unresolved issues and consent where required.
UsesMatch receipt to exact bill without reusing reference
13Application
Save private receipt and update due-date checklistAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkSave private receipt and update due-date checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private receipt and update due-date checklist”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial or unmatched payment
Needs approval fromAccount owner approves bill treatment
14Application
Report outstanding bills without claiming unverified paymentAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkReport outstanding bills without claiming unverified payment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Report outstanding bills without claiming unverified payment”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave private receipt and update due-date checklist
Needs approval fromAccount owner approves bill treatment
Applications to connect Google Drive, OneDrive, Google Calendar
All payments are completed by the user outside this workflow; receipt matching does not initiate a transfer.
Exceptions & rework
Receipt amount differs; One payment covers several bills; Two people report the same payment. A refusal or changed source returns to review; no unauthorised file/calendar change.
Turn school notices into family actions
Turn school notices into clear guardian tasks, dates and consent deadlines.
A school notice includes a consent deadline, a trip date and items a child needs to bring.
Explore workflow
Starts with A school notice includes a consent deadline, a trip date and items a child needs to bring.
People involvedGuardian · School contact / caregiver
AI responsibilitiesSchool-notice extraction specialist · Notice completeness reviewer
WorkGuardian selects notice sources and approved child scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian selects notice sources and approved child scope”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read selected school PDF image or email attachmentAuthorised Google Drive, Gmail optional, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkRead selected school PDF image or email attachment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read selected school PDF image or email attachment”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian selects notice sources and approved child scope
3AI specialistParallel review
Extract exact dates permissions costs and requested actions with page referencesSchool-notice extraction specialist · AI specialistInstructions & handoff
WorkExtract exact dates permissions costs and requested actions with page references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Extract exact dates permissions costs and requested actions with page references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead selected school PDF image or email attachment
4AI specialistParallel review
Review unclear wording conflicting dates and missing consent detailsNotice completeness reviewer · AI specialistInstructions & handoff
WorkReview unclear wording conflicting dates and missing consent details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unclear wording conflicting dates and missing consent details”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead selected school PDF image or email attachment
5Human
Guardian checks uncertain extraction against original noticeGuardian · humanInstructions & handoff
WorkGuardian checks uncertain extraction against original notice. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian checks uncertain extraction against original notice”, including actual facts, unresolved issues and consent where required.
UsesExtract exact dates permissions costs and requested actions with page references · Review unclear wording conflicting dates and missing consent details
6Human
School contact clarifies genuine ambiguity where requiredGuardian · humanInstructions & handoff
WorkSchool contact clarifies genuine ambiguity where required. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “School contact clarifies genuine ambiguity where required”, including actual facts, unresolved issues and consent where required.
UsesGuardian checks uncertain extraction against original notice
WorkAffected caregiver confirms availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Affected caregiver confirms availability”, including actual facts, unresolved issues and consent where required.
UsesSchool contact clarifies genuine ambiguity where required
8HumanDecision required
Guardian approves actions and information sharingGuardian · humanInstructions & handoff
WorkGuardian approves actions and information sharing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesAffected caregiver confirms availability
Decision routesapprove · request changes · reject
Return for correctionAffected caregiver confirms availability
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Create approved calendar items and checklist tasksAuthorised Google Drive, Gmail optional, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkCreate approved calendar items and checklist tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved calendar items and checklist tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian approves actions and information sharing
Needs approval fromGuardian approves actions and information sharing
10Application
Save original notice and reviewed action summaryAuthorised Google Drive, Gmail optional, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkSave original notice and reviewed action summary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save original notice and reviewed action summary”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCreate approved calendar items and checklist tasks
Needs approval fromGuardian approves actions and information sharing
11Human
Responsible adult completes required form or payment directlyResponsible adult · humanInstructions & handoff
WorkResponsible adult completes required form or payment directly. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Responsible adult completes required form or payment directly”, including actual facts, unresolved issues and consent where required.
UsesSave original notice and reviewed action summary
12Application
Record actual confirmation or receipt referenceAuthorised Google Drive, Gmail optional, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkRecord actual confirmation or receipt reference. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual confirmation or receipt reference”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResponsible adult completes required form or payment directly
Needs approval fromGuardian approves actions and information sharing
13Human
Guardian resolves rejected form missed deadline or changed noticeGuardian · humanInstructions & handoff
WorkGuardian resolves rejected form missed deadline or changed notice. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian resolves rejected form missed deadline or changed notice”, including actual facts, unresolved issues and consent where required.
UsesRecord actual confirmation or receipt reference
14Application
Notify only permitted family membersAuthorised Google Drive, Gmail optional, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkNotify only permitted family members. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Notify only permitted family members”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian resolves rejected form missed deadline or changed notice
Needs approval fromGuardian approves actions and information sharing
15Application
Retain private notice version and outstanding actionsAuthorised Google Drive, Gmail optional, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkRetain private notice version and outstanding actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain private notice version and outstanding actions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesNotify only permitted family members
Needs approval fromGuardian approves actions and information sharing
Applications to connect Google Drive, Gmail optional, Google Calendar, WhatsApp
Guardian approves the actions. Gmail label filtering is an app rule, not a guarantee of label-only provider permission.
Exceptions & rework
A revised notice cancels the trip; Date format is ambiguous; The same email is forwarded twice. A refusal or changed source returns to review; no unauthorised file/calendar change.
Organise homework and revision
Build a realistic study plan with guardian review and separate information for each child.
Two children have assignments due on different days and a family trip reduces study time.
Explore workflow
Starts with Two children have assignments due on different days and a family trip reduces study time.
People involvedResponsible case owner · Source contributor / affected participant · Learner / guardian · Independent control approver
AI responsibilitiesOrganise homework and revision evidence analyst · Organise homework and revision exception reviewer
1Human
Student and guardian agree subject scope target and workloadStudent and guardian · humanInstructions & handoff
WorkStudent and guardian agree subject scope target and workload. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Student and guardian agree subject scope target and workload”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved assignments deadlines and study materialsAuthorised Google Drive, Google Calendar connection · applicationInstructions & handoff
WorkRead approved assignments deadlines and study materials. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved assignments deadlines and study materials”, with record ID, version/time and success, pending or error state. No inferred success.
UsesStudent and guardian agree subject scope target and workload
3AI specialistParallel review
Tutor-planning specialist proposes manageable revision tasksOrganise homework and revision evidence analyst · AI specialistInstructions & handoff
WorkTutor-planning specialist proposes manageable revision tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Tutor-planning specialist proposes manageable revision tasks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved assignments deadlines and study materials
4AI specialistParallel review
Workload reviewer checks clashes missing materials and unrealistic targetsOrganise homework and revision exception reviewer · AI specialistInstructions & handoff
WorkWorkload reviewer checks clashes missing materials and unrealistic targets. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Workload reviewer checks clashes missing materials and unrealistic targets”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved assignments deadlines and study materials
5Human
Student explains confidence and preferred study patternResponsible case owner · humanInstructions & handoff
WorkStudent explains confidence and preferred study pattern. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Student explains confidence and preferred study pattern”, including actual facts, unresolved issues and consent where required.
Guardian or teacher clarifies uncertain requirementsResponsible case owner · humanInstructions & handoff
WorkGuardian or teacher clarifies uncertain requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian or teacher clarifies uncertain requirements”, including actual facts, unresolved issues and consent where required.
UsesStudent explains confidence and preferred study pattern
7HumanDecision required
Student and guardian approve practical scheduleStudent and guardian · humanInstructions & handoff
WorkStudent and guardian approve practical schedule. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesGuardian or teacher clarifies uncertain requirements
Decision routesapprove · request changes · reject
Return for correctionGuardian or teacher clarifies uncertain requirements
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Create approved task checklist and calendar blocksAuthorised Google Drive, Google Calendar connection · applicationInstructions & handoff
WorkCreate approved task checklist and calendar blocks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved task checklist and calendar blocks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesStudent and guardian approve practical schedule
Needs approval fromStudent and guardian approve practical schedule
9Human
Student records actual attempts and questionsStudent · humanInstructions & handoff
WorkStudent records actual attempts and questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Student records actual attempts and questions”, including actual facts, unresolved issues and consent where required.
UsesCreate approved task checklist and calendar blocks
10AI specialistParallel review
Learning-support specialist explains permitted practice feedbackOrganise homework and revision evidence analyst · AI specialistInstructions & handoff
WorkLearning-support specialist explains permitted practice feedback. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Learning-support specialist explains permitted practice feedback”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesStudent records actual attempts and questions
11AI specialistParallel review
Review specialist identifies unresolved concepts without inventing gradesOrganise homework and revision exception reviewer · AI specialistInstructions & handoff
WorkReview specialist identifies unresolved concepts without inventing grades. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review specialist identifies unresolved concepts without inventing grades”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesStudent records actual attempts and questions
12Human
Student requests help or replans missed workStudent · humanInstructions & handoff
WorkStudent requests help or replans missed work. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Student requests help or replans missed work”, including actual facts, unresolved issues and consent where required.
UsesLearning-support specialist explains permitted practice feedback · Review specialist identifies unresolved concepts without inventing grades
13Application
Save private progress summary and next-session planAuthorised Google Drive, Google Calendar connection · applicationInstructions & handoff
WorkSave private progress summary and next-session plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private progress summary and next-session plan”, with record ID, version/time and success, pending or error state. No inferred success.
UsesStudent requests help or replans missed work
Needs approval fromStudent and guardian approve practical schedule
Applications to connect Google Drive, Google Calendar
Guardian controls children’s accounts and shared information. AI organises work rather than claiming the child completed it.
Exceptions & rework
Two children have identically named assignments; A child says finished without an agreed submission check; A deadline changes. A refusal or changed source returns to review; no unauthorised file/calendar change.
Coordinate family care visits
Coordinate relatives’ visits and errands, with accepted owners for care requests.
Three relatives share visits and errands for an older family member.
Explore workflow
Starts with Three relatives share visits and errands for an older family member.
People involvedCare organiser · Consenting recipient / approved helper · Authorised care organiser
AI responsibilitiesCare-visit coordinator · Visit privacy-and-coverage reviewer
1Human
Care recipient or authorised organiser defines visit needs and consent boundariesCare organiser · humanInstructions & handoff
WorkCare recipient or authorised organiser defines visit needs and consent boundaries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Care recipient or authorised organiser defines visit needs and consent boundaries”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Approved family helpers confirm what they can assist withApproved family helpers · humanInstructions & handoff
WorkApproved family helpers confirm what they can assist with. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Approved family helpers confirm what they can assist with”, including actual facts, unresolved issues and consent where required.
UsesCare recipient or authorised organiser defines visit needs and consent boundaries
3Application
Read minimum necessary visit schedule and approved task listAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead minimum necessary visit schedule and approved task list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read minimum necessary visit schedule and approved task list”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApproved family helpers confirm what they can assist with
4AI specialistParallel review
Coordination specialist proposes coverage and practical dependenciesCare-visit coordinator · AI specialistInstructions & handoff
WorkCoordination specialist proposes coverage and practical dependencies. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Coordination specialist proposes coverage and practical dependencies”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead minimum necessary visit schedule and approved task list
5AI specialistParallel review
Privacy and scheduling reviewer flags gaps or incompatible commitmentsVisit privacy-and-coverage reviewer · AI specialistInstructions & handoff
WorkPrivacy and scheduling reviewer flags gaps or incompatible commitments. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Privacy and scheduling reviewer flags gaps or incompatible commitments”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead minimum necessary visit schedule and approved task list
6Application
Send separate scoped availability requestsAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSend separate scoped availability requests. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send separate scoped availability requests”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCoordination specialist proposes coverage and practical dependencies · Privacy and scheduling reviewer flags gaps or incompatible commitments
WorkHelpers accept decline or identify access problems. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Helpers accept decline or identify access problems”, including actual facts, unresolved issues and consent where required.
WorkOrganiser resolves unfilled visits and backup contacts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser resolves unfilled visits and backup contacts”, including actual facts, unresolved issues and consent where required.
UsesHelpers accept decline or identify access problems
9HumanDecision required
Authorised organiser approves exact assignments and information sharedAuthorised organiser · humanInstructions & handoff
WorkAuthorised organiser approves exact assignments and information shared. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOrganiser resolves unfilled visits and backup contacts
Decision routesapprove · request changes · reject
Return for correctionOrganiser resolves unfilled visits and backup contacts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Create approved visit events and private checklistsAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkCreate approved visit events and private checklists. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved visit events and private checklists”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised organiser approves exact assignments and information shared
Needs approval fromAuthorised organiser approves exact assignments and information shared
11Human
Helper confirms visit arrangements with recipientHelper · humanInstructions & handoff
WorkHelper confirms visit arrangements with recipient. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Helper confirms visit arrangements with recipient”, including actual facts, unresolved issues and consent where required.
UsesCreate approved visit events and private checklists
12Human
Helper records visit completion or unresolved practical taskHelper · humanInstructions & handoff
WorkHelper records visit completion or unresolved practical task. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Helper records visit completion or unresolved practical task”, including actual facts, unresolved issues and consent where required.
UsesHelper confirms visit arrangements with recipient
13Human
Recipient or organiser confirms exceptionsRecipient or organiser · humanInstructions & handoff
WorkRecipient or organiser confirms exceptions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Recipient or organiser confirms exceptions”, including actual facts, unresolved issues and consent where required.
UsesHelper records visit completion or unresolved practical task
14Human
Qualified professional handles clinical questions separatelyQualified professional · humanInstructions & handoff
WorkQualified professional handles clinical questions separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Qualified professional handles clinical questions separately”, including actual facts, unresolved issues and consent where required.
UsesRecipient or organiser confirms exceptions
15Application
Save consented visit log and next follow-upAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave consented visit log and next follow-up. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save consented visit log and next follow-up”, with record ID, version/time and success, pending or error state. No inferred success.
UsesQualified professional handles clinical questions separately
Needs approval fromAuthorised organiser approves exact assignments and information shared
16Application
Escalate missed visit to agreed human contact under configured ruleAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkEscalate missed visit to agreed human contact under configured rule. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Escalate missed visit to agreed human contact under configured rule”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave consented visit log and next follow-up
Needs approval fromAuthorised organiser approves exact assignments and information shared
Applications to connect Google Calendar, Google Drive, WhatsApp
The organiser approves who receives personal information. Clinical decisions and medication instructions remain outside this scenario.
Exceptions & rework
A relative withdraws; The recipient revokes access; Several visits are active for one relative. A refusal or changed source returns to review; no unauthorised file/calendar change.
Manage children’s activity signups
Compare activity dates and track registration deadlines and confirmed places.
Swimming and music registration open together, but lessons clash and places are limited.
Explore workflow
Starts with Swimming and music registration open together, but lessons clash and places are limited.
People involvedResponsible case owner · Source contributor / affected participant · Guardian · Independent control approver
WorkGuardian selects activity child dates and constraints. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian selects activity child dates and constraints”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved organiser information fees and signup deadlineAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkRead approved organiser information fees and signup deadline. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved organiser information fees and signup deadline”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian selects activity child dates and constraints
3AI specialistParallel review
Summarise eligibility prerequisites and timetableManage children’s activity signups evidence analyst · AI specialistInstructions & handoff
WorkSummarise eligibility prerequisites and timetable. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise eligibility prerequisites and timetable”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved organiser information fees and signup deadline
4AI specialistParallel review
Check missing terms schedule clashes and unsupported availabilityManage children’s activity signups exception reviewer · AI specialistInstructions & handoff
WorkCheck missing terms schedule clashes and unsupported availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Check missing terms schedule clashes and unsupported availability”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved organiser information fees and signup deadline
5Human
Child and guardian discuss suitability and preferencesChild and guardian · humanInstructions & handoff
WorkChild and guardian discuss suitability and preferences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Child and guardian discuss suitability and preferences”, including actual facts, unresolved issues and consent where required.
UsesSummarise eligibility prerequisites and timetable · Check missing terms schedule clashes and unsupported availability
WorkOrganiser clarifies genuine missing particulars. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser clarifies genuine missing particulars”, including actual facts, unresolved issues and consent where required.
UsesChild and guardian discuss suitability and preferences
7Human
Transport caregiver confirms proposed coverageTransport caregiver · humanInstructions & handoff
WorkTransport caregiver confirms proposed coverage. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Transport caregiver confirms proposed coverage”, including actual facts, unresolved issues and consent where required.
Guardian approves signup and expenditure separatelyGuardian · humanInstructions & handoff
WorkGuardian approves signup and expenditure separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionTransport caregiver confirms proposed coverage
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Guardian completes official signup or paymentGuardian · humanInstructions & handoff
WorkGuardian completes official signup or payment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Guardian completes official signup or payment”, including actual facts, unresolved issues and consent where required.
UsesGuardian approves signup and expenditure separately
10Application
Record actual confirmation waitlist or rejectionAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkRecord actual confirmation waitlist or rejection. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual confirmation waitlist or rejection”, with record ID, version/time and success, pending or error state. No inferred success.
UsesGuardian completes official signup or payment
Needs approval fromGuardian approves signup and expenditure separately
11Application
Create approved calendar and preparation tasksAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkCreate approved calendar and preparation tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved calendar and preparation tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord actual confirmation waitlist or rejection
Needs approval fromGuardian approves signup and expenditure separately
12Human
Resolve changed timetable or unsuccessful signupResponsible case owner · humanInstructions & handoff
WorkResolve changed timetable or unsuccessful signup. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve changed timetable or unsuccessful signup”, including actual facts, unresolved issues and consent where required.
UsesCreate approved calendar and preparation tasks
13Application
Save private confirmation and cancellation deadlinesAuthorised Google Drive, Google Calendar, WhatsApp connection · applicationInstructions & handoff
WorkSave private confirmation and cancellation deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private confirmation and cancellation deadlines”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve changed timetable or unsuccessful signup
Needs approval fromGuardian approves signup and expenditure separately
Applications to connect Google Drive, Google Calendar, WhatsApp
Guardian registers and approves fees. An AI recommendation is not a reserved place.
Exceptions & rework
A place fills before signup; An activity changes venue; Both options require the same caregiver. A refusal or changed source returns to review; no unauthorised file/calendar change.
Share pet care responsibilities
Assign feeding, walking and routine pet-care tasks, then record completion.
A family is away for a weekend and needs confirmed feeding, walking and a vet appointment reminder.
Explore workflow
Starts with A family is away for a weekend and needs confirmed feeding, walking and a vet appointment reminder.
People involvedResponsible case owner · Source contributor / affected participant · Pet owner / approved carers · Independent control approver
AI responsibilitiesShare pet care responsibilities evidence analyst · Share pet care responsibilities exception reviewer
1Human
Pet owner defines care routine contacts and permitted instructionsResponsible case owner · humanInstructions & handoff
WorkPet owner defines care routine contacts and permitted instructions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Pet owner defines care routine contacts and permitted instructions”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Approved carers confirm availability and competence for assigned tasksApproved carers · humanInstructions & handoff
WorkApproved carers confirm availability and competence for assigned tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Approved carers confirm availability and competence for assigned tasks”, including actual facts, unresolved issues and consent where required.
UsesPet owner defines care routine contacts and permitted instructions
3Application
Read owner-approved schedule and care notesAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead owner-approved schedule and care notes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read owner-approved schedule and care notes”, with record ID, version/time and success, pending or error state. No inferred success.
UsesApproved carers confirm availability and competence for assigned tasks
4AI specialistParallel review
Propose coverage and handover checklistShare pet care responsibilities evidence analyst · AI specialistInstructions & handoff
WorkPropose coverage and handover checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose coverage and handover checklist”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead owner-approved schedule and care notes
5AI specialistParallel review
Review missed visits conflicting instructions and supply gapsShare pet care responsibilities exception reviewer · AI specialistInstructions & handoff
WorkReview missed visits conflicting instructions and supply gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missed visits conflicting instructions and supply gaps”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead owner-approved schedule and care notes
6Human
Owner resolves unclear instructions with qualified provider if neededOwner · humanInstructions & handoff
WorkOwner resolves unclear instructions with qualified provider if needed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner resolves unclear instructions with qualified provider if needed”, including actual facts, unresolved issues and consent where required.
UsesPropose coverage and handover checklist · Review missed visits conflicting instructions and supply gaps
7HumanDecision required
Owner approves carers and exact responsibilitiesOwner · humanInstructions & handoff
WorkOwner approves carers and exact responsibilities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner resolves unclear instructions with qualified provider if needed
Decision routesapprove · request changes · reject
Return for correctionOwner resolves unclear instructions with qualified provider if needed
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Save agreed calendar visits and private task checklistAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave agreed calendar visits and private task checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save agreed calendar visits and private task checklist”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves carers and exact responsibilities
Needs approval fromOwner approves carers and exact responsibilities
9Application
Send scoped confirmations and remindersAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSend scoped confirmations and reminders. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Send scoped confirmations and reminders”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave agreed calendar visits and private task checklist
Needs approval fromOwner approves carers and exact responsibilities
10Human
Carer records feeding visits and practical issuesCarer · humanInstructions & handoff
WorkCarer records feeding visits and practical issues. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Carer records feeding visits and practical issues”, including actual facts, unresolved issues and consent where required.
WorkBackup carer accepts uncovered work explicitly. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Backup carer accepts uncovered work explicitly”, including actual facts, unresolved issues and consent where required.
UsesCarer records feeding visits and practical issues
12Human
Owner reviews exceptions and obtains professional help when neededOwner · humanInstructions & handoff
WorkOwner reviews exceptions and obtains professional help when needed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner reviews exceptions and obtains professional help when needed”, including actual facts, unresolved issues and consent where required.
UsesBackup carer accepts uncovered work explicitly
13Application
Save care log and remaining supply tasksAuthorised Google Calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave care log and remaining supply tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save care log and remaining supply tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner reviews exceptions and obtains professional help when needed
Needs approval fromOwner approves carers and exact responsibilities
Applications to connect Google Calendar, Google Drive, WhatsApp
Care instructions come from the owner; this scenario gives no veterinary diagnosis or medication advice.
Exceptions & rework
A carer declines late; A task is acknowledged but not completed; Two pets have different instructions. A refusal or changed source returns to review; no unauthorised file/calendar change.
File the family document inbox
Review a filing plan for selected family documents before applying changes.
A selected folder contains school letters, appliance manuals and travel documents with unclear names.
Explore workflow
Starts with A selected folder contains school letters, appliance manuals and travel documents with unclear names.
People involvedResponsible case owner · Source contributor / affected participant · Document owner · Independent control approver
AI responsibilitiesFile the family document inbox evidence analyst · File the family document inbox exception reviewer
1Human
Family organiser selects inbox folders and classification rulesFamily organiser · humanInstructions & handoff
WorkFamily organiser selects inbox folders and classification rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Family organiser selects inbox folders and classification rules”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
List only approved documents and source versionsAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkList only approved documents and source versions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “List only approved documents and source versions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesFamily organiser selects inbox folders and classification rules
3Application
Extract permitted metadata and document textAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkExtract permitted metadata and document text. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Extract permitted metadata and document text”, with record ID, version/time and success, pending or error state. No inferred success.
UsesList only approved documents and source versions
4AI specialistParallel review
Propose document category and useful titleFile the family document inbox evidence analyst · AI specialistInstructions & handoff
WorkPropose document category and useful title. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose document category and useful title”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesExtract permitted metadata and document text
5AI specialistParallel review
Review sensitive content ambiguous ownership and duplicate candidatesFile the family document inbox exception reviewer · AI specialistInstructions & handoff
WorkReview sensitive content ambiguous ownership and duplicate candidates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review sensitive content ambiguous ownership and duplicate candidates”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
WorkRelevant owner confirms uncertain classification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Relevant owner confirms uncertain classification”, including actual facts, unresolved issues and consent where required.
UsesPropose document category and useful title · Review sensitive content ambiguous ownership and duplicate candidates
WorkOwner approves exact move rename and destination list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionRelevant owner confirms uncertain classification
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Copy or move approved files with version checksAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkCopy or move approved files with version checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Copy or move approved files with version checks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves exact move rename and destination list
Needs approval fromOwner approves exact move rename and destination list
9Application
Read back file IDs hashes and destination accessAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkRead back file IDs hashes and destination access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back file IDs hashes and destination access”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCopy or move approved files with version checks
Needs approval fromOwner approves exact move rename and destination list
10Human
Resolve failed moves without losing source evidenceResponsible case owner · humanInstructions & handoff
WorkResolve failed moves without losing source evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve failed moves without losing source evidence”, including actual facts, unresolved issues and consent where required.
UsesRead back file IDs hashes and destination access
11Application
Save searchable index in selected cloud folderAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkSave searchable index in selected cloud folder. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save searchable index in selected cloud folder”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve failed moves without losing source evidence
Needs approval fromOwner approves exact move rename and destination list
12Human
Owner confirms originals may be retained or separately removedOwner · humanInstructions & handoff
WorkOwner confirms originals may be retained or separately removed. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner confirms originals may be retained or separately removed”, including actual facts, unresolved issues and consent where required.
UsesSave searchable index in selected cloud folder
13Application
Record audit manifest and unfiled documentsAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkRecord audit manifest and unfiled documents. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record audit manifest and unfiled documents”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner confirms originals may be retained or separately removed
Needs approval fromOwner approves exact move rename and destination list
Applications to connect Google Drive, OneDrive
Review is required before file moves or renames; documents are never made public automatically.
Exceptions & rework
Two files have the same target name; A file changes after review; One cloud account is disconnected. A refusal or changed source returns to review; no unauthorised file/calendar change.
Keep receipts and warranties searchable
Link appliance records to the right receipts, warranties and expiry dates.
Find a washing machine receipt and know when its warranty ends.
Explore workflow
Starts with Find a washing machine receipt and know when its warranty ends.
People involvedResponsible case owner · Source contributor / affected participant · Purchaser / warranty owner · Independent control approver
AI responsibilitiesKeep receipts and warranties searchable evidence analyst · Keep receipts and warranties searchable exception reviewer
WorkOwner selects receipts warranties and appliance scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner selects receipts warranties and appliance scope”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved receipt files and existing asset recordsAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRead approved receipt files and existing asset records. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved receipt files and existing asset records”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner selects receipts warranties and appliance scope
3AI specialistParallel review
Extract merchant dates item identifiers and warranty termsKeep receipts and warranties searchable evidence analyst · AI specialistInstructions & handoff
WorkExtract merchant dates item identifiers and warranty terms. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Extract merchant dates item identifiers and warranty terms”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved receipt files and existing asset records
4AI specialistParallel review
Review unreadable fields inconsistent serials and duplicate receiptsKeep receipts and warranties searchable exception reviewer · AI specialistInstructions & handoff
WorkReview unreadable fields inconsistent serials and duplicate receipts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unreadable fields inconsistent serials and duplicate receipts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved receipt files and existing asset records
5Human
Owner verifies uncertain information against originalsOwner · humanInstructions & handoff
WorkOwner verifies uncertain information against originals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner verifies uncertain information against originals”, including actual facts, unresolved issues and consent where required.
UsesExtract merchant dates item identifiers and warranty terms · Review unreadable fields inconsistent serials and duplicate receipts
WorkOther household owner confirms shared asset identity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Other household owner confirms shared asset identity”, including actual facts, unresolved issues and consent where required.
UsesOwner verifies uncertain information against originals
7Application
Match receipt to selected asset without overwriting conflictsAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkMatch receipt to selected asset without overwriting conflicts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Match receipt to selected asset without overwriting conflicts”, with record ID, version/time and success, pending or error state. No inferred success.
Owner approves metadata and filing destinationOwner · humanInstructions & handoff
WorkOwner approves metadata and filing destination. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesMatch receipt to selected asset without overwriting conflicts
Decision routesapprove · request changes · reject
Return for correctionOther household owner confirms shared asset identity
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Save receipt warranty and asset linksAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkSave receipt warranty and asset links. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save receipt warranty and asset links”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves metadata and filing destination
Needs approval fromOwner approves metadata and filing destination
10Application
Read back file access hashes and index fieldsAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRead back file access hashes and index fields. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back file access hashes and index fields”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave receipt warranty and asset links
Needs approval fromOwner approves metadata and filing destination
11Application
Create approved expiry or service remindersAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkCreate approved expiry or service reminders. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved expiry or service reminders”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead back file access hashes and index fields
Needs approval fromOwner approves metadata and filing destination
12Human
Resolve warranty term ambiguity with sellerResponsible case owner · humanInstructions & handoff
WorkResolve warranty term ambiguity with seller. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve warranty term ambiguity with seller”, including actual facts, unresolved issues and consent where required.
UsesCreate approved expiry or service reminders
13Application
Save searchable register and unresolved evidenceAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkSave searchable register and unresolved evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save searchable register and unresolved evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve warranty term ambiguity with seller
Needs approval fromOwner approves metadata and filing destination
Applications to connect Google Drive, OneDrive, Google Calendar
The user confirms uncertain dates; the AI does not assume a legal or manufacturer warranty period.
Exceptions & rework
The receipt is unreadable; Two similar appliances exist; A return invalidates the register entry. A refusal or changed source returns to review; no unauthorised file/calendar change.
Prepare the monthly household spending review
Combine spending records and review changes, duplicates and missing information.
Combine selected exports of household spending and show what changed from last month.
Explore workflow
Starts with Combine selected exports of household spending and show what changed from last month.
People involvedResponsible case owner · Source contributor / affected participant · Household finance reviewer · Independent control approver
AI responsibilitiesPrepare the monthly household spending review evidence analyst · Prepare the monthly household spending review exception reviewer
1Human
Household finance organiser sets period budget and sharing scopeHousehold finance organiser · humanInstructions & handoff
WorkHousehold finance organiser sets period budget and sharing scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Household finance organiser sets period budget and sharing scope”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved statements receipts and prior category rulesAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkRead approved statements receipts and prior category rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved statements receipts and prior category rules”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHousehold finance organiser sets period budget and sharing scope
3Application
Validate currency dates totals and duplicate transactionsAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkValidate currency dates totals and duplicate transactions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Validate currency dates totals and duplicate transactions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved statements receipts and prior category rules
4AI specialistParallel review
Suggest categories with evidence referencesPrepare the monthly household spending review evidence analyst · AI specialistInstructions & handoff
WorkSuggest categories with evidence references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Suggest categories with evidence references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate currency dates totals and duplicate transactions
5AI specialistParallel review
Review ambiguous transfers refunds and unusual chargesPrepare the monthly household spending review exception reviewer · AI specialistInstructions & handoff
WorkReview ambiguous transfers refunds and unusual charges. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review ambiguous transfers refunds and unusual charges”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesValidate currency dates totals and duplicate transactions
WorkAccount owners resolve disputed classifications. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Account owners resolve disputed classifications”, including actual facts, unresolved issues and consent where required.
UsesSuggest categories with evidence references · Review ambiguous transfers refunds and unusual charges
7Application
Calculate category totals and budget variancesAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkCalculate category totals and budget variances. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Calculate category totals and budget variances”, with record ID, version/time and success, pending or error state. No inferred success.
Explain actual movements without inventing future savingsPrepare the monthly household spending review evidence analyst · AI specialistInstructions & handoff
WorkExplain actual movements without inventing future savings. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain actual movements without inventing future savings”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesCalculate category totals and budget variances
WorkHousehold owners approve reviewed report and actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesExplain actual movements without inventing future savings
Decision routesapprove · request changes · reject
Return for correctionAccount owners resolve disputed classifications
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
10Application
Save private Excel workbook and PDF summaryAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkSave private Excel workbook and PDF summary. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private Excel workbook and PDF summary”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHousehold owners approve reviewed report and actions
Needs approval fromHousehold owners approve reviewed report and actions
11Human
Owners choose budget adjustments or queriesOwners · humanInstructions & handoff
WorkOwners choose budget adjustments or queries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners choose budget adjustments or queries”, including actual facts, unresolved issues and consent where required.
UsesSave private Excel workbook and PDF summary
12Application
Record agreed actions and next review dateAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkRecord agreed actions and next review date. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record agreed actions and next review date”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwners choose budget adjustments or queries
Needs approval fromHousehold owners approve reviewed report and actions
WorkRetain unresolved transactions separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain unresolved transactions separately”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord agreed actions and next review date
Needs approval fromHousehold owners approve reviewed report and actions
Applications to connect Google Drive, OneDrive
The user supplies exports and confirms classifications. This reports household records and makes no transfers or investment decisions.
Exceptions & rework
Duplicate export imported; Refund has the wrong sign; A currency rate is missing; A month has incomplete data. A refusal or changed source returns to review; no unauthorised file/calendar change.
Build a home possessions inventory
Build a reviewed home inventory from selected photos and supporting receipts.
Catalogue selected photos of appliances, electronics and valuables, with receipts where available.
Explore workflow
Starts with Catalogue selected photos of appliances, electronics and valuables, with receipts where available.
People involvedResponsible case owner · Source contributor / affected participant · Possessions owner · Independent control approver
AI responsibilitiesBuild a home possessions inventory evidence analyst · Build a home possessions inventory exception reviewer
WorkOwner selects rooms assets and allowed evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner selects rooms assets and allowed evidence”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Household members identify ownership and shared itemsResponsible case owner · humanInstructions & handoff
WorkHousehold members identify ownership and shared items. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Household members identify ownership and shared items”, including actual facts, unresolved issues and consent where required.
UsesOwner selects rooms assets and allowed evidence
3Application
Read approved photos invoices and existing inventoryAuthorised OneDrive photos, Google Photos selection, Google Drive connection · applicationInstructions & handoff
WorkRead approved photos invoices and existing inventory. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved photos invoices and existing inventory”, with record ID, version/time and success, pending or error state. No inferred success.
UsesHousehold members identify ownership and shared items
4AI specialistParallel review
Extract item descriptions with source referencesBuild a home possessions inventory evidence analyst · AI specialistInstructions & handoff
WorkExtract item descriptions with source references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Extract item descriptions with source references”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved photos invoices and existing inventory
5AI specialistParallel review
Review duplicate candidates uncertain identity and missing proofBuild a home possessions inventory exception reviewer · AI specialistInstructions & handoff
WorkReview duplicate candidates uncertain identity and missing proof. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review duplicate candidates uncertain identity and missing proof”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved photos invoices and existing inventory
6Human
Owner confirms serial numbers quantity and conditionOwner · humanInstructions & handoff
WorkOwner confirms serial numbers quantity and condition. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner confirms serial numbers quantity and condition”, including actual facts, unresolved issues and consent where required.
UsesExtract item descriptions with source references · Review duplicate candidates uncertain identity and missing proof
WorkOther owner resolves disputed shared ownership. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Other owner resolves disputed shared ownership”, including actual facts, unresolved issues and consent where required.
UsesOwner confirms serial numbers quantity and condition
8HumanDecision required
Owner approves final inventory record and accessOwner · humanInstructions & handoff
WorkOwner approves final inventory record and access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionOther owner resolves disputed shared ownership
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Save selected photos receipts and asset metadataAuthorised OneDrive photos, Google Photos selection, Google Drive connection · applicationInstructions & handoff
WorkSave selected photos receipts and asset metadata. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save selected photos receipts and asset metadata”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves final inventory record and access
Needs approval fromOwner approves final inventory record and access
10Application
Verify file links and register entriesAuthorised OneDrive photos, Google Photos selection, Google Drive connection · applicationInstructions & handoff
WorkVerify file links and register entries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify file links and register entries”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave selected photos receipts and asset metadata
Needs approval fromOwner approves final inventory record and access
11Application
Create approved warranty or maintenance remindersAuthorised OneDrive photos, Google Photos selection, Google Drive connection · applicationInstructions & handoff
WorkCreate approved warranty or maintenance reminders. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved warranty or maintenance reminders”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify file links and register entries
Needs approval fromOwner approves final inventory record and access
12Human
Owner records later disposal or replacement separatelyOwner · humanInstructions & handoff
WorkOwner records later disposal or replacement separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner records later disposal or replacement separately”, including actual facts, unresolved issues and consent where required.
UsesCreate approved warranty or maintenance reminders
13Application
Save inventory workbook and unresolved identification listAuthorised OneDrive photos, Google Photos selection, Google Drive connection · applicationInstructions & handoff
WorkSave inventory workbook and unresolved identification list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save inventory workbook and unresolved identification list”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner records later disposal or replacement separately
Needs approval fromOwner approves final inventory record and access
Applications to connect OneDrive photos, Google Photos selection, Google Drive
The owner verifies descriptions and values. No face recognition, identity inference or valuation is assumed.
Exceptions & rework
A photo contains several items; Two devices look the same; An image model cannot read a label. A refusal or changed source returns to review; no unauthorised file/calendar change.
Review sharing on selected family files
Check who can access selected files and review each proposed sharing change.
Check whether chosen family documents or photos are shared beyond their intended recipients.
Explore workflow
Starts with Check whether chosen family documents or photos are shared beyond their intended recipients.
People involvedResponsible case owner · Source contributor / affected participant · File owner · Independent control approver
AI responsibilitiesReview sharing on selected family files evidence analyst · Review sharing on selected family files exception reviewer
WorkFile owner selects exact folders recipients and review purpose. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “File owner selects exact folders recipients and review purpose”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read current sharing permissions and inherited accessAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkRead current sharing permissions and inherited access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read current sharing permissions and inherited access”, with record ID, version/time and success, pending or error state. No inferred success.
UsesFile owner selects exact folders recipients and review purpose
3Application
Identify externally shared or stale-access candidatesAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkIdentify externally shared or stale-access candidates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Identify externally shared or stale-access candidates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead current sharing permissions and inherited access
4AI specialistParallel review
Explain observed access and proposed least-privilege changesReview sharing on selected family files evidence analyst · AI specialistInstructions & handoff
WorkExplain observed access and proposed least-privilege changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain observed access and proposed least-privilege changes”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesIdentify externally shared or stale-access candidates
5AI specialistParallel review
Review ownership inheritance and potential loss-of-access risksReview sharing on selected family files exception reviewer · AI specialistInstructions & handoff
WorkReview ownership inheritance and potential loss-of-access risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review ownership inheritance and potential loss-of-access risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesIdentify externally shared or stale-access candidates
WorkCollaborators confirm continuing access need. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Collaborators confirm continuing access need”, including actual facts, unresolved issues and consent where required.
UsesExplain observed access and proposed least-privilege changes · Review ownership inheritance and potential loss-of-access risks
WorkOwner resolves ambiguous recipient identity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner resolves ambiguous recipient identity”, including actual facts, unresolved issues and consent where required.
WorkOwner approves exact permission changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner resolves ambiguous recipient identity
Decision routesapprove · request changes · reject
Return for correctionOwner resolves ambiguous recipient identity
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Apply only authorised sharing updatesAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkApply only authorised sharing updates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Apply only authorised sharing updates”, with record ID, version/time and success, pending or error state. No inferred success.
Read back effective access including inherited permissionsAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkRead back effective access including inherited permissions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back effective access including inherited permissions”, with record ID, version/time and success, pending or error state. No inferred success.
Resolve unsupported or partial provider changesResponsible case owner · humanInstructions & handoff
WorkResolve unsupported or partial provider changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve unsupported or partial provider changes”, including actual facts, unresolved issues and consent where required.
UsesRead back effective access including inherited permissions
12Application
Save private before-after access reportAuthorised Google Drive, OneDrive connection · applicationInstructions & handoff
WorkSave private before-after access report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private before-after access report”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve unsupported or partial provider changes
Owner schedules next access reviewOwner schedules next access · humanInstructions & handoff
WorkOwner schedules next access review. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner schedules next access review”, including actual facts, unresolved issues and consent where required.
UsesSave private before-after access report
Applications to connect Google Drive, OneDrive
The owner approves every access change. No claim of a complete account-wide audit from selected files.
Exceptions & rework
The user is not the owner; Access is inherited; A sharing change occurs during review; An API scope cannot inspect permissions. A refusal or changed source returns to review; no unauthorised file/calendar change.
Organise a selected OneDrive photo folder
Organise selected photos and videos by date while preserving the originals.
A holiday folder has 400 mixed photos and videos with inconsistent filenames.
Explore workflow
Starts with A holiday folder has 400 mixed photos and videos with inconsistent filenames.
People involvedResponsible case owner · Source contributor / affected participant · Photo owner · Independent control approver
AI responsibilitiesOrganise a selected OneDrive photo folder evidence analyst · Organise a selected OneDrive photo folder exception reviewer
WorkPhoto owner selects OneDrive folder and organisation rules. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Photo owner selects OneDrive folder and organisation rules”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
List selected photos with IDs hashes dates and current pathsAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkList selected photos with IDs hashes dates and current paths. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “List selected photos with IDs hashes dates and current paths”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPhoto owner selects OneDrive folder and organisation rules
3AI specialistParallel review
Suggest meaningful grouping and titles from permitted metadataOrganise a selected OneDrive photo folder evidence analyst · AI specialistInstructions & handoff
WorkSuggest meaningful grouping and titles from permitted metadata. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Suggest meaningful grouping and titles from permitted metadata”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesList selected photos with IDs hashes dates and current paths
4AI specialistParallel review
Review private images ambiguous dates and duplicate candidatesOrganise a selected OneDrive photo folder exception reviewer · AI specialistInstructions & handoff
WorkReview private images ambiguous dates and duplicate candidates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review private images ambiguous dates and duplicate candidates”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesList selected photos with IDs hashes dates and current paths
5Human
Owner corrects uncertain groupingsResponsible case owner · humanInstructions & handoff
WorkOwner corrects uncertain groupings. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner corrects uncertain groupings”, including actual facts, unresolved issues and consent where required.
UsesSuggest meaningful grouping and titles from permitted metadata · Review private images ambiguous dates and duplicate candidates
6Human
Other authorised family owner confirms shared-image handlingOther authorised family owner · humanInstructions & handoff
WorkOther authorised family owner confirms shared-image handling. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Other authorised family owner confirms shared-image handling”, including actual facts, unresolved issues and consent where required.
WorkOwner approves exact move or copy plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOther authorised family owner confirms shared-image handling
Decision routesapprove · request changes · reject
Return for correctionOther authorised family owner confirms shared-image handling
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Execute approved folder organisation with version checksAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkExecute approved folder organisation with version checks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Execute approved folder organisation with version checks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves exact move or copy plan
Needs approval fromOwner approves exact move or copy plan
9Application
Read back IDs paths and retained originalsAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkRead back IDs paths and retained originals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back IDs paths and retained originals”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExecute approved folder organisation with version checks
Needs approval fromOwner approves exact move or copy plan
10Human
Resolve partial moves before continuingResponsible case owner · humanInstructions & handoff
WorkResolve partial moves before continuing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial moves before continuing”, including actual facts, unresolved issues and consent where required.
UsesRead back IDs paths and retained originals
11Application
Save private image index and action manifestAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkSave private image index and action manifest. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private image index and action manifest”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial moves before continuing
Needs approval fromOwner approves exact move or copy plan
WorkOwner reviews remaining ambiguous photos. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner reviews remaining ambiguous photos”, including actual facts, unresolved issues and consent where required.
WorkArchive organisation report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Archive organisation report”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner reviews remaining ambiguous photos
Needs approval fromOwner approves exact move or copy plan
Applications to connect OneDrive photos
The owner approves the change set. AI face grouping and device-wide photo access are not assumed.
Exceptions & rework
Missing timestamp; A video is too large; Network interruption halfway; Photo edited during review. A refusal or changed source returns to review; no unauthorised file/calendar change.
Find exact duplicate photos for review
Find exact duplicate files and let the owner choose which copy to preserve.
Two selected OneDrive folders may contain repeat copies of the same holiday photos.
Explore workflow
Starts with Two selected OneDrive folders may contain repeat copies of the same holiday photos.
People involvedResponsible case owner · Source contributor / affected participant · Photo owner · Independent control approver
AI responsibilitiesFind exact duplicate photos for review evidence analyst · Find exact duplicate photos for review exception reviewer
WorkPhoto owner selects source folders and duplicate criteria. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Photo owner selects source folders and duplicate criteria”, including actual facts, unresolved issues and consent where required.
WorkRead exact content hashes and file metadata. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read exact content hashes and file metadata”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPhoto owner selects source folders and duplicate criteria
3Application
Group byte-identical files without using resemblance as proofAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkGroup byte-identical files without using resemblance as proof. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Group byte-identical files without using resemblance as proof”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead exact content hashes and file metadata
4AI specialistParallel review
Explain duplicate groups and possible retained originalsFind exact duplicate photos for review evidence analyst · AI specialistInstructions & handoff
WorkExplain duplicate groups and possible retained originals. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Explain duplicate groups and possible retained originals”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesGroup byte-identical files without using resemblance as proof
5AI specialistParallel review
Review path permissions ownership and source-quality ambiguityFind exact duplicate photos for review exception reviewer · AI specialistInstructions & handoff
WorkReview path permissions ownership and source-quality ambiguity. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review path permissions ownership and source-quality ambiguity”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesGroup byte-identical files without using resemblance as proof
6Human
Owner selects the retained file in each groupOwner · humanInstructions & handoff
WorkOwner selects the retained file in each group. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner selects the retained file in each group”, including actual facts, unresolved issues and consent where required.
UsesExplain duplicate groups and possible retained originals · Review path permissions ownership and source-quality ambiguity
WorkOther affected owner confirms shared-file treatment. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Other affected owner confirms shared-file treatment”, including actual facts, unresolved issues and consent where required.
WorkOwner approves exact recoverable removal list. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
Return for correctionOther affected owner confirms shared-file treatment
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Move approved copies to provider trash where supportedAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkMove approved copies to provider trash where supported. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Move approved copies to provider trash where supported”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves exact recoverable removal list
Needs approval fromOwner approves exact recoverable removal list
10Application
Read back retained files and recoverable removed stateAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkRead back retained files and recoverable removed state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back retained files and recoverable removed state”, with record ID, version/time and success, pending or error state. No inferred success.
UsesMove approved copies to provider trash where supported
Needs approval fromOwner approves exact recoverable removal list
11Human
Resolve changed or missing source filesResponsible case owner · humanInstructions & handoff
WorkResolve changed or missing source files. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve changed or missing source files”, including actual facts, unresolved issues and consent where required.
UsesRead back retained files and recoverable removed state
12Application
Save duplicate manifest and recovery instructionsAuthorised OneDrive photos connection · applicationInstructions & handoff
WorkSave duplicate manifest and recovery instructions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save duplicate manifest and recovery instructions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve changed or missing source files
Needs approval fromOwner approves exact recoverable removal list
13Human
Owner separately decides any later permanent deletionOwner separately · humanInstructions & handoff
WorkOwner separately decides any later permanent deletion. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner separately decides any later permanent deletion”, including actual facts, unresolved issues and consent where required.
UsesSave duplicate manifest and recovery instructions
Applications to connect OneDrive photos
The default action moves approved duplicates to review; permanent deletion is a separate user action.
Exceptions & rework
Two different images have one filename; A partial download corrupts the hash check; One duplicate is already shared. A refusal or changed source returns to review; no unauthorised file/calendar change.
Create a trip memory book
Arrange selected holiday photos into a reviewed, editable family memory book.
Choose 40 holiday photos and turn them into an ordered, editable family story.
Explore workflow
Starts with Choose 40 holiday photos and turn them into an ordered, editable family story.
People involvedResponsible case owner · Source contributor / affected participant · Trip participants / photo owner · Independent control approver
AI responsibilitiesCreate a trip memory book evidence analyst · Create a trip memory book exception reviewer
1Human
Family editor defines trip audience format and selected source foldersResponsible case owner · humanInstructions & handoff
WorkFamily editor defines trip audience format and selected source folders. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Family editor defines trip audience format and selected source folders”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved photos captions and trip datesAuthorised Google Photos selection, OneDrive photos, Google Drive connection · applicationInstructions & handoff
WorkRead approved photos captions and trip dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved photos captions and trip dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesFamily editor defines trip audience format and selected source folders
3AI specialistParallel review
Draft factual trip story and page sequenceCreate a trip memory book evidence analyst · AI specialistInstructions & handoff
WorkDraft factual trip story and page sequence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Draft factual trip story and page sequence”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved photos captions and trip dates
4AI specialistParallel review
Review uncertain locations image permissions and private detailsCreate a trip memory book exception reviewer · AI specialistInstructions & handoff
WorkReview uncertain locations image permissions and private details. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review uncertain locations image permissions and private details”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved photos captions and trip dates
5Human
Contributors correct captions and choose permitted photosContributors correct captions and · humanInstructions & handoff
WorkContributors correct captions and choose permitted photos. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Contributors correct captions and choose permitted photos”, including actual facts, unresolved issues and consent where required.
UsesDraft factual trip story and page sequence · Review uncertain locations image permissions and private details
WorkEditor resolves missing dates without inventing facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Editor resolves missing dates without inventing facts”, including actual facts, unresolved issues and consent where required.
UsesContributors correct captions and choose permitted photos
WorkPhoto owners approve selected images and audience. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesEditor resolves missing dates without inventing facts
Decision routesapprove · request changes · reject
Return for correctionEditor resolves missing dates without inventing facts
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Generate reviewable photo-book documentAuthorised Google Photos selection, OneDrive photos, Google Drive connection · applicationInstructions & handoff
WorkGenerate reviewable photo-book document. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate reviewable photo-book document”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPhoto owners approve selected images and audience
Needs approval fromPhoto owners approve selected images and audience
WorkEditor reviews page layout cropping and captions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Editor reviews page layout cropping and captions”, including actual facts, unresolved issues and consent where required.
WorkContributors request corrections. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Contributors request corrections”, including actual facts, unresolved issues and consent where required.
UsesEditor reviews page layout cropping and captions
11Application
Render approved PDF and save editable sourceAuthorised Google Photos selection, OneDrive photos, Google Drive connection · applicationInstructions & handoff
WorkRender approved PDF and save editable source. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Render approved PDF and save editable source”, with record ID, version/time and success, pending or error state. No inferred success.
UsesContributors request corrections
Needs approval fromPhoto owners approve selected images and audience
12Application
Verify output files and audience accessAuthorised Google Photos selection, OneDrive photos, Google Drive connection · applicationInstructions & handoff
WorkVerify output files and audience access. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify output files and audience access”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRender approved PDF and save editable source
Needs approval fromPhoto owners approve selected images and audience
13Application
Retain source references and unresolved captionsAuthorised Google Photos selection, OneDrive photos, Google Drive connection · applicationInstructions & handoff
WorkRetain source references and unresolved captions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain source references and unresolved captions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesVerify output files and audience access
Needs approval fromPhoto owners approve selected images and audience
Applications to connect Google Photos selection, OneDrive photos, Google Drive
Owner approves captions and included photos. Names, relationships and locations are not guessed as facts.
Exceptions & rework
Selection expires; A video is unsupported; The AI guesses a location; An image was removed before rendering. A refusal or changed source returns to review; no unauthorised file/calendar change.
Copy selected Google Photos to OneDrive
Copy selected media to OneDrive and track successful transfers or items needing retry.
Preserve a chosen set of 100 family photos and two videos in a private OneDrive destination.
Explore workflow
Starts with Preserve a chosen set of 100 family photos and two videos in a private OneDrive destination.
People involvedResponsible case owner · Source contributor / affected participant · Source and destination account owner · Independent control approver
AI responsibilitiesCopy selected Google Photos to OneDrive evidence analyst · Copy selected Google Photos to OneDrive exception reviewer
1Human
Photo owner selects exact Google Photos items and OneDrive destinationPhoto owner · humanInstructions & handoff
WorkPhoto owner selects exact Google Photos items and OneDrive destination. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Photo owner selects exact Google Photos items and OneDrive destination”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Check granted export and destination permissionsAuthorised Google Photos selection, OneDrive connection · applicationInstructions & handoff
WorkCheck granted export and destination permissions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Check granted export and destination permissions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesPhoto owner selects exact Google Photos items and OneDrive destination
3Application
Read selected item IDs metadata and export constraintsAuthorised Google Photos selection, OneDrive connection · applicationInstructions & handoff
WorkRead selected item IDs metadata and export constraints. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read selected item IDs metadata and export constraints”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCheck granted export and destination permissions
4AI specialistParallel review
Prepare transfer manifest and naming proposalCopy selected Google Photos to OneDrive evidence analyst · AI specialistInstructions & handoff
WorkPrepare transfer manifest and naming proposal. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare transfer manifest and naming proposal”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead selected item IDs metadata and export constraints
5AI specialistParallel review
Review privacy duplicate collisions and unsupported mediaCopy selected Google Photos to OneDrive exception reviewer · AI specialistInstructions & handoff
WorkReview privacy duplicate collisions and unsupported media. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review privacy duplicate collisions and unsupported media”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead selected item IDs metadata and export constraints
6Human
Owner resolves destination and quality choicesOwner · humanInstructions & handoff
WorkOwner resolves destination and quality choices. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner resolves destination and quality choices”, including actual facts, unresolved issues and consent where required.
UsesPrepare transfer manifest and naming proposal · Review privacy duplicate collisions and unsupported media
7HumanDecision required
Owner approves exact copy set without source deletionOwner · humanInstructions & handoff
WorkOwner approves exact copy set without source deletion. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner resolves destination and quality choices
Decision routesapprove · request changes · reject
Return for correctionOwner resolves destination and quality choices
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Export permitted originals using supported provider operationAuthorised Google Photos selection, OneDrive connection · applicationInstructions & handoff
WorkExport permitted originals using supported provider operation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Export permitted originals using supported provider operation”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves exact copy set without source deletion
Needs approval fromOwner approves exact copy set without source deletion
9Application
Upload selected copies to authorised OneDrive folderAuthorised Google Photos selection, OneDrive connection · applicationInstructions & handoff
WorkUpload selected copies to authorised OneDrive folder. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Upload selected copies to authorised OneDrive folder”, with record ID, version/time and success, pending or error state. No inferred success.
UsesExport permitted originals using supported provider operation
Needs approval fromOwner approves exact copy set without source deletion
10Application
Verify destination hashes metadata and item countsAuthorised Google Photos selection, OneDrive connection · applicationInstructions & handoff
WorkVerify destination hashes metadata and item counts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Verify destination hashes metadata and item counts”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpload selected copies to authorised OneDrive folder
Needs approval fromOwner approves exact copy set without source deletion
11Human
Resolve partial transfer or unsupported itemResponsible case owner · humanInstructions & handoff
WorkResolve partial transfer or unsupported item. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve partial transfer or unsupported item”, including actual facts, unresolved issues and consent where required.
UsesVerify destination hashes metadata and item counts
12Application
Save resumable manifest and retained source IDsAuthorised Google Photos selection, OneDrive connection · applicationInstructions & handoff
WorkSave resumable manifest and retained source IDs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save resumable manifest and retained source IDs”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve partial transfer or unsupported item
Needs approval fromOwner approves exact copy set without source deletion
13Human
Owner reviews actual transfer outcomeOwner · humanInstructions & handoff
WorkOwner reviews actual transfer outcome. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner reviews actual transfer outcome”, including actual facts, unresolved issues and consent where required.
UsesSave resumable manifest and retained source IDs
Applications to connect Google Photos selection, OneDrive
Copy only: no source deletion or public sharing. This is a user-selected transfer, not unattended full-library backup.
Exceptions & rework
Token expires mid-transfer; OneDrive storage is full; A video upload is interrupted; Two items share a filename. A refusal or changed source returns to review; no unauthorised file/calendar change.
Prepare a private family photo digest
Prepare a parent-reviewed photo selection for sharing with approved relatives.
Send grandparents a small, parent-approved selection of this month’s photos.
Explore workflow
Starts with Send grandparents a small, parent-approved selection of this month’s photos.
People involvedResponsible case owner · Source contributor / affected participant · Photo owner / approved recipients · Independent control approver
AI responsibilitiesPrepare a private family photo digest evidence analyst · Prepare a private family photo digest exception reviewer
1Human
Digest owner defines date range recipients and privacy limitsResponsible case owner · humanInstructions & handoff
WorkDigest owner defines date range recipients and privacy limits. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Digest owner defines date range recipients and privacy limits”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read only approved family photos and captionsAuthorised OneDrive photos, Google Photos selection, WhatsApp connection · applicationInstructions & handoff
WorkRead only approved family photos and captions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read only approved family photos and captions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDigest owner defines date range recipients and privacy limits
3AI specialistParallel review
Propose concise digest and photo selectionPrepare a private family photo digest evidence analyst · AI specialistInstructions & handoff
WorkPropose concise digest and photo selection. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose concise digest and photo selection”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead only approved family photos and captions
4AI specialistParallel review
Review sensitive imagery uncertain captions and audience mismatchPrepare a private family photo digest exception reviewer · AI specialistInstructions & handoff
WorkReview sensitive imagery uncertain captions and audience mismatch. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review sensitive imagery uncertain captions and audience mismatch”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead only approved family photos and captions
5Human
Contributors correct captions and exclude private materialResponsible case owner · humanInstructions & handoff
WorkContributors correct captions and exclude private material. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Contributors correct captions and exclude private material”, including actual facts, unresolved issues and consent where required.
UsesPropose concise digest and photo selection · Review sensitive imagery uncertain captions and audience mismatch
WorkPhoto owners confirm permitted use. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Photo owners confirm permitted use”, including actual facts, unresolved issues and consent where required.
UsesContributors correct captions and exclude private material
WorkDigest owner approves exact content and recipients. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesPhoto owners confirm permitted use
Decision routesapprove · request changes · reject
Return for correctionPhoto owners confirm permitted use
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Generate private reviewable PDF or documentAuthorised OneDrive photos, Google Photos selection, WhatsApp connection · applicationInstructions & handoff
WorkGenerate private reviewable PDF or document. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Generate private reviewable PDF or document”, with record ID, version/time and success, pending or error state. No inferred success.
UsesDigest owner approves exact content and recipients
Needs approval fromDigest owner approves exact content and recipients
9Human
Owner inspects rendered layout and captionsOwner · humanInstructions & handoff
WorkOwner inspects rendered layout and captions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner inspects rendered layout and captions”, including actual facts, unresolved issues and consent where required.
UsesGenerate private reviewable PDF or document
10Application
Save approved digest to selected restricted folderAuthorised OneDrive photos, Google Photos selection, WhatsApp connection · applicationInstructions & handoff
WorkSave approved digest to selected restricted folder. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save approved digest to selected restricted folder”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner inspects rendered layout and captions
Needs approval fromDigest owner approves exact content and recipients
11Human
Owner authorises any separate deliveryResponsible case owner · humanInstructions & handoff
WorkOwner authorises any separate delivery. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner authorises any separate delivery”, including actual facts, unresolved issues and consent where required.
UsesSave approved digest to selected restricted folder
12Application
Record actual delivery acknowledgement if connectedAuthorised OneDrive photos, Google Photos selection, WhatsApp connection · applicationInstructions & handoff
WorkRecord actual delivery acknowledgement if connected. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual delivery acknowledgement if connected”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner authorises any separate delivery
Needs approval fromDigest owner approves exact content and recipients
13Application
Retain version manifest and unshared source imagesAuthorised OneDrive photos, Google Photos selection, WhatsApp connection · applicationInstructions & handoff
WorkRetain version manifest and unshared source images. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Retain version manifest and unshared source images”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord actual delivery acknowledgement if connected
Needs approval fromDigest owner approves exact content and recipients
Applications to connect OneDrive photos, Google Photos selection, WhatsApp
A guardian controls photos of children and the recipient list. Transport acceptance is not proof that someone has viewed the digest.
Exceptions & rework
Wrong recipient selected; A participant withdraws consent; Google Photos requires a fresh selection; Sharing permission is denied. A refusal or changed source returns to review; no unauthorised file/calendar change.
Plan a family trip together
Agree travel dates, preferences, budget and responsibilities before any booking.
Four family members need a three-day trip plan with different availability, preferences and a shared budget.
Explore workflow
Starts with Four family members need a three-day trip plan with different availability, preferences and a shared budget.
People involvedResponsible case owner · Source contributor / affected participant · Travel organiser / travellers · Independent control approver
AI responsibilitiesPlan a family trip together evidence analyst · Plan a family trip together exception reviewer
1Human
Trip organiser records dates travellers budget and constraintsTrip organiser · humanInstructions & handoff
WorkTrip organiser records dates travellers budget and constraints. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Trip organiser records dates travellers budget and constraints”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Travellers submit preferences and availabilityTravellers · humanInstructions & handoff
WorkTravellers submit preferences and availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Travellers submit preferences and availability”, including actual facts, unresolved issues and consent where required.
UsesTrip organiser records dates travellers budget and constraints
3Application
Read approved calendars travel documents and existing bookingsAuthorised Google Calendar, Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkRead approved calendars travel documents and existing bookings. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved calendars travel documents and existing bookings”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTravellers submit preferences and availability
4AI specialistParallel review
Propose itinerary options using confirmed factsPlan a family trip together evidence analyst · AI specialistInstructions & handoff
WorkPropose itinerary options using confirmed facts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose itinerary options using confirmed facts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved calendars travel documents and existing bookings
5AI specialistParallel review
Review budget assumptions missing documents and timetable conflictsPlan a family trip together exception reviewer · AI specialistInstructions & handoff
WorkReview budget assumptions missing documents and timetable conflicts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review budget assumptions missing documents and timetable conflicts”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved calendars travel documents and existing bookings
WorkTravellers resolve competing preferences. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Travellers resolve competing preferences”, including actual facts, unresolved issues and consent where required.
UsesPropose itinerary options using confirmed facts · Review budget assumptions missing documents and timetable conflicts
7Human
Organiser obtains verified current quotes through selected providersOrganiser · humanInstructions & handoff
WorkOrganiser obtains verified current quotes through selected providers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser obtains verified current quotes through selected providers”, including actual facts, unresolved issues and consent where required.
UsesTravellers resolve competing preferences
8HumanDecision required
Travellers approve itinerary and spending planTravellers · humanInstructions & handoff
WorkTravellers approve itinerary and spending plan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOrganiser obtains verified current quotes through selected providers
Decision routesapprove · request changes · reject
Return for correctionOrganiser obtains verified current quotes through selected providers
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Human
Authorised people make bookings directlyAuthorised people · humanInstructions & handoff
WorkAuthorised people make bookings directly. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised people make bookings directly”, including actual facts, unresolved issues and consent where required.
UsesTravellers approve itinerary and spending plan
10Application
Record actual booking confirmations and cancellation datesAuthorised Google Calendar, Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkRecord actual booking confirmations and cancellation dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual booking confirmations and cancellation dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised people make bookings directly
Needs approval fromTravellers approve itinerary and spending plan
11Application
Create approved calendar and preparation tasksAuthorised Google Calendar, Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkCreate approved calendar and preparation tasks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved calendar and preparation tasks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord actual booking confirmations and cancellation dates
Needs approval fromTravellers approve itinerary and spending plan
12Human
Resolve declined booking or schedule changeResponsible case owner · humanInstructions & handoff
WorkResolve declined booking or schedule change. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve declined booking or schedule change”, including actual facts, unresolved issues and consent where required.
UsesCreate approved calendar and preparation tasks
13Application
Save private itinerary Word PDF and budget workbookAuthorised Google Calendar, Google Drive, OneDrive, WhatsApp connection · applicationInstructions & handoff
WorkSave private itinerary Word PDF and budget workbook. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private itinerary Word PDF and budget workbook”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve declined booking or schedule change
Needs approval fromTravellers approve itinerary and spending plan
14Human
Travellers confirm final readiness and emergency contactsTravellers · humanInstructions & handoff
WorkTravellers confirm final readiness and emergency contacts. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Travellers confirm final readiness and emergency contacts”, including actual facts, unresolved issues and consent where required.
UsesSave private itinerary Word PDF and budget workbook
Applications to connect Google Calendar, Google Drive, OneDrive, WhatsApp
Travellers approve the plan; purchases and booking commitments are completed separately by the user.
Exceptions & rework
One traveller rejects a date; A booking changes; Two trips overlap; A participant answers the wrong trip case. A refusal or changed source returns to review; no unauthorised file/calendar change.
Prepare a travel readiness checklist
Check each traveller’s documents, bookings and packing tasks without oversharing details.
A family trip needs valid documents, confirmed bookings and packing items for each traveller.
Explore workflow
Starts with A family trip needs valid documents, confirmed bookings and packing items for each traveller.
People involvedResponsible case owner · Source contributor / affected participant · Each traveller / document owner · Independent control approver
AI responsibilitiesPrepare a travel readiness checklist evidence analyst · Prepare a travel readiness checklist exception reviewer
WorkTraveller selects trip confirmed bookings and checklist scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Traveller selects trip confirmed bookings and checklist scope”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved travel documents booking conditions and datesAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRead approved travel documents booking conditions and dates. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved travel documents booking conditions and dates”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTraveller selects trip confirmed bookings and checklist scope
3AI specialistParallel review
Build readiness checklist from supplied authoritative requirementsPrepare a travel readiness checklist evidence analyst · AI specialistInstructions & handoff
WorkBuild readiness checklist from supplied authoritative requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Build readiness checklist from supplied authoritative requirements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved travel documents booking conditions and dates
4AI specialistParallel review
Review missing evidence expiry conflicts and uncertain requirementsPrepare a travel readiness checklist exception reviewer · AI specialistInstructions & handoff
WorkReview missing evidence expiry conflicts and uncertain requirements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review missing evidence expiry conflicts and uncertain requirements”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved travel documents booking conditions and dates
5Human
Traveller verifies official requirements when facts are unclearTraveller · humanInstructions & handoff
WorkTraveller verifies official requirements when facts are unclear. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Traveller verifies official requirements when facts are unclear”, including actual facts, unresolved issues and consent where required.
UsesBuild readiness checklist from supplied authoritative requirements · Review missing evidence expiry conflicts and uncertain requirements
WorkTravel companion confirms shared responsibilities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Travel companion confirms shared responsibilities”, including actual facts, unresolved issues and consent where required.
UsesTraveller verifies official requirements when facts are unclear
WorkTraveller obtains missing documents or provider clarification. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Traveller obtains missing documents or provider clarification”, including actual facts, unresolved issues and consent where required.
Traveller approves final practical checklistTraveller · humanInstructions & handoff
WorkTraveller approves final practical checklist. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesTraveller obtains missing documents or provider clarification
Decision routesapprove · request changes · reject
Return for correctionTraveller obtains missing documents or provider clarification
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Save restricted checklist and approved calendar remindersAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkSave restricted checklist and approved calendar reminders. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save restricted checklist and approved calendar reminders”, with record ID, version/time and success, pending or error state. No inferred success.
UsesTraveller approves final practical checklist
Needs approval fromTraveller approves final practical checklist
10Human
Owners record completion evidence for each obligationOwners · humanInstructions & handoff
WorkOwners record completion evidence for each obligation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owners record completion evidence for each obligation”, including actual facts, unresolved issues and consent where required.
UsesSave restricted checklist and approved calendar reminders
11Human
Organiser resolves overdue or rejected prerequisitesOrganiser · humanInstructions & handoff
WorkOrganiser resolves overdue or rejected prerequisites. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser resolves overdue or rejected prerequisites”, including actual facts, unresolved issues and consent where required.
UsesOwners record completion evidence for each obligation
12Application
Save current readiness and unresolved risksAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkSave current readiness and unresolved risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save current readiness and unresolved risks”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOrganiser resolves overdue or rejected prerequisites
Needs approval fromTraveller approves final practical checklist
13Human
Traveller decides whether to proceed using verified informationTraveller · humanInstructions & handoff
WorkTraveller decides whether to proceed using verified information. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Traveller decides whether to proceed using verified information”, including actual facts, unresolved issues and consent where required.
UsesSave current readiness and unresolved risks
Applications to connect Google Drive, OneDrive, Google Calendar
Document owners control access. This does not determine visa eligibility or guarantee border admission.
Exceptions & rework
Two travellers share a name; A scan is unreadable; Requirements change; An expiry date is ambiguous. A refusal or changed source returns to review; no unauthorised file/calendar change.
Coordinate a family outing or celebration
Agree dates, preferences and responsibilities before sending the final invitation.
Arrange a birthday lunch with ten relatives, dietary preferences and competing dates.
Explore workflow
Starts with Arrange a birthday lunch with ten relatives, dietary preferences and competing dates.
People involvedResponsible case owner · Source contributor / affected participant · Host / invited guests · Independent control approver
AI responsibilitiesCoordinate a family outing or celebration evidence analyst · Coordinate a family outing or celebration exception reviewer
1Human
Organiser defines occasion date budget and guest consent boundariesResponsible case owner · humanInstructions & handoff
WorkOrganiser defines occasion date budget and guest consent boundaries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser defines occasion date budget and guest consent boundaries”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Co-host and guests submit availability and practical needsCo-host and guests · humanInstructions & handoff
WorkCo-host and guests submit availability and practical needs. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Co-host and guests submit availability and practical needs”, including actual facts, unresolved issues and consent where required.
UsesOrganiser defines occasion date budget and guest consent boundaries
3Application
Read approved calendars venue quotes and prior arrangementsAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead approved calendars venue quotes and prior arrangements. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved calendars venue quotes and prior arrangements”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCo-host and guests submit availability and practical needs
4AI specialistParallel review
Propose feasible schedule and task allocationCoordinate a family outing or celebration evidence analyst · AI specialistInstructions & handoff
WorkPropose feasible schedule and task allocation. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose feasible schedule and task allocation”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved calendars venue quotes and prior arrangements
5AI specialistParallel review
Review budget exclusions timing conflicts and missing confirmationsCoordinate a family outing or celebration exception reviewer · AI specialistInstructions & handoff
WorkReview budget exclusions timing conflicts and missing confirmations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review budget exclusions timing conflicts and missing confirmations”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved calendars venue quotes and prior arrangements
6Human
Co-host resolves guest and venue questionsCo-host · humanInstructions & handoff
WorkCo-host resolves guest and venue questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Co-host resolves guest and venue questions”, including actual facts, unresolved issues and consent where required.
UsesPropose feasible schedule and task allocation · Review budget exclusions timing conflicts and missing confirmations
7HumanDecision required
Organiser approves exact plan and expenditure separatelyOrganiser · humanInstructions & handoff
WorkOrganiser approves exact plan and expenditure separately. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCo-host resolves guest and venue questions
Decision routesapprove · request changes · reject
Return for correctionCo-host resolves guest and venue questions
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Human
Authorised people book venue or services directlyResponsible case owner · humanInstructions & handoff
WorkAuthorised people book venue or services directly. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Authorised people book venue or services directly”, including actual facts, unresolved issues and consent where required.
UsesOrganiser approves exact plan and expenditure separately
9Application
Record actual confirmations and deadlinesAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRecord actual confirmations and deadlines. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Record actual confirmations and deadlines”, with record ID, version/time and success, pending or error state. No inferred success.
UsesAuthorised people book venue or services directly
Needs approval fromOrganiser approves exact plan and expenditure separately
10Application
Create approved calendar tasks and permitted invitationsAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkCreate approved calendar tasks and permitted invitations. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved calendar tasks and permitted invitations”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRecord actual confirmations and deadlines
Needs approval fromOrganiser approves exact plan and expenditure separately
WorkTask owners acknowledge responsibilities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Task owners acknowledge responsibilities”, including actual facts, unresolved issues and consent where required.
UsesCreate approved calendar tasks and permitted invitations
12Human
Resolve cancellations or last-minute gapsResponsible case owner · humanInstructions & handoff
WorkResolve cancellations or last-minute gaps. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Resolve cancellations or last-minute gaps”, including actual facts, unresolved issues and consent where required.
UsesTask owners acknowledge responsibilities
13Application
Save event plan actual expenses and outstanding actionsAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave event plan actual expenses and outstanding actions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save event plan actual expenses and outstanding actions”, with record ID, version/time and success, pending or error state. No inferred success.
UsesResolve cancellations or last-minute gaps
Needs approval fromOrganiser approves exact plan and expenditure separately
14Human
Organiser records completion and follow-upOrganiser · humanInstructions & handoff
WorkOrganiser records completion and follow-up. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Organiser records completion and follow-up”, including actual facts, unresolved issues and consent where required.
UsesSave event plan actual expenses and outstanding actions
Applications to connect Google Calendar, Outlook personal calendar, Google Drive, WhatsApp
The host approves invitations and any external message. Restaurant bookings or purchases are separate user actions.
Exceptions & rework
Late decline; Different time zones; Two events involve the same person; The plan changes after invitations. A refusal or changed source returns to review; no unauthorised file/calendar change.
Finish a personal project with checkpoints
Break a personal project into assigned tasks, review points and corrective work.
Organise a home office over two weekends, including sorting files, choosing furniture and arranging setup.
Explore workflow
Starts with Organise a home office over two weekends, including sorting files, choosing furniture and arranging setup.
People involvedResponsible case owner · Source contributor / affected participant · Personal project owner · Independent control approver
AI responsibilitiesFinish a personal project with checkpoints evidence analyst · Finish a personal project with checkpoints exception reviewer
1Human
Project owner defines outcome deadline budget and acceptance criteriaResponsible case owner · humanInstructions & handoff
WorkProject owner defines outcome deadline budget and acceptance criteria. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Project owner defines outcome deadline budget and acceptance criteria”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Human
Collaborator agrees scoped responsibilities and availabilityResponsible case owner · humanInstructions & handoff
WorkCollaborator agrees scoped responsibilities and availability. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Collaborator agrees scoped responsibilities and availability”, including actual facts, unresolved issues and consent where required.
UsesProject owner defines outcome deadline budget and acceptance criteria
3Application
Read approved source notes files and milestonesAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkRead approved source notes files and milestones. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved source notes files and milestones”, with record ID, version/time and success, pending or error state. No inferred success.
UsesCollaborator agrees scoped responsibilities and availability
4AI specialistParallel review
Propose dependency-aware work breakdownFinish a personal project with checkpoints evidence analyst · AI specialistInstructions & handoff
WorkPropose dependency-aware work breakdown. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Propose dependency-aware work breakdown”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved source notes files and milestones
5AI specialistParallel review
Review unrealistic estimates missing prerequisites and risksFinish a personal project with checkpoints exception reviewer · AI specialistInstructions & handoff
WorkReview unrealistic estimates missing prerequisites and risks. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review unrealistic estimates missing prerequisites and risks”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead approved source notes files and milestones
6Human
Owner and collaborator negotiate practical scopeResponsible case owner · humanInstructions & handoff
WorkOwner and collaborator negotiate practical scope. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Owner and collaborator negotiate practical scope”, including actual facts, unresolved issues and consent where required.
UsesPropose dependency-aware work breakdown · Review unrealistic estimates missing prerequisites and risks
7HumanDecision required
Owner approves milestone plan and permitted sharingOwner · humanInstructions & handoff
WorkOwner approves milestone plan and permitted sharing. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesOwner and collaborator negotiate practical scope
Decision routesapprove · request changes · reject
Return for correctionOwner and collaborator negotiate practical scope
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
8Application
Create approved tasks and calendar checkpointsAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkCreate approved tasks and calendar checkpoints. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Create approved tasks and calendar checkpoints”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner approves milestone plan and permitted sharing
Needs approval fromOwner approves milestone plan and permitted sharing
9Human
Workers submit actual milestone evidenceWorkers · humanInstructions & handoff
WorkWorkers submit actual milestone evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Workers submit actual milestone evidence”, including actual facts, unresolved issues and consent where required.
UsesCreate approved tasks and calendar checkpoints
10AI specialistParallel review
Summarise evidence-backed progress and blockersFinish a personal project with checkpoints evidence analyst · AI specialistInstructions & handoff
WorkSummarise evidence-backed progress and blockers. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise evidence-backed progress and blockers”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesWorkers submit actual milestone evidence
11AI specialistParallel review
Review incomplete acceptance criteria and proposed replanFinish a personal project with checkpoints exception reviewer · AI specialistInstructions & handoff
WorkReview incomplete acceptance criteria and proposed replan. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review incomplete acceptance criteria and proposed replan”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesWorkers submit actual milestone evidence
12HumanDecision required
Owner accepts milestone or requests reworkOwner · humanInstructions & handoff
WorkOwner accepts milestone or requests rework. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesSummarise evidence-backed progress and blockers · Review incomplete acceptance criteria and proposed replan
Decision routesapprove · request changes · reject
Return for correctionWorkers submit actual milestone evidence
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
13Application
Update reviewed schedule and preserve earlier evidenceAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkUpdate reviewed schedule and preserve earlier evidence. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Update reviewed schedule and preserve earlier evidence”, with record ID, version/time and success, pending or error state. No inferred success.
UsesOwner accepts milestone or requests rework
Needs approval fromOwner approves milestone plan and permitted sharing · Owner accepts milestone or requests rework
14Application
Save final deliverable and unresolved-obligation reportAuthorised Google Drive, OneDrive, Google Calendar connection · applicationInstructions & handoff
WorkSave final deliverable and unresolved-obligation report. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save final deliverable and unresolved-obligation report”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUpdate reviewed schedule and preserve earlier evidence
Needs approval fromOwner approves milestone plan and permitted sharing · Owner accepts milestone or requests rework
Applications to connect Google Drive, OneDrive, Google Calendar
The owner approves purchases separately. A rejected result returns to the configured earlier step.
Exceptions & rework
Budget changes; A dependency fails; A person is unavailable; A task is rejected twice. A refusal or changed source returns to review; no unauthorised file/calendar change.
Capture requests and produce a personal daily briefing
Keep chat requests in the right cases and prepare a clear daily action briefing.
During one chat, the same person asks about a school pickup, a repair and tomorrow’s own appointments.
Explore workflow
Starts with During one chat, the same person asks about a school pickup, a repair and tomorrow’s own appointments.
People involvedResponsible case owner · Source contributor / affected participant · Personal account owner · Independent control approver
AI responsibilitiesCapture requests and produce a personal daily briefing evidence analyst · Capture requests and produce a personal daily briefing exception reviewer
1Human
User selects request sources daily review time and privacy boundariesUser · humanInstructions & handoff
WorkUser selects request sources daily review time and privacy boundaries. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “User selects request sources daily review time and privacy boundaries”, including actual facts, unresolved issues and consent where required.
Usesauthorised request and starting information
2Application
Read approved messages tasks and calendar windowAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead approved messages tasks and calendar window. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read approved messages tasks and calendar window”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUser selects request sources daily review time and privacy boundaries
3Application
Deduplicate incoming requests and preserve source linksAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkDeduplicate incoming requests and preserve source links. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Deduplicate incoming requests and preserve source links”, with record ID, version/time and success, pending or error state. No inferred success.
UsesRead approved messages tasks and calendar window
4AI specialistParallel review
Summarise actionable requests and unresolved questionsCapture requests and produce a personal daily briefing evidence analyst · AI specialistInstructions & handoff
WorkSummarise actionable requests and unresolved questions. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Summarise actionable requests and unresolved questions”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesDeduplicate incoming requests and preserve source links
5AI specialistParallel review
Review urgency assumptions contradictory instructions and private contentCapture requests and produce a personal daily briefing exception reviewer · AI specialistInstructions & handoff
WorkReview urgency assumptions contradictory instructions and private content. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Review urgency assumptions contradictory instructions and private content”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesDeduplicate incoming requests and preserve source links
6Human
User clarifies ambiguous requests and prioritiesUser clarifies ambiguous · humanInstructions & handoff
WorkUser clarifies ambiguous requests and priorities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “User clarifies ambiguous requests and priorities”, including actual facts, unresolved issues and consent where required.
UsesSummarise actionable requests and unresolved questions · Review urgency assumptions contradictory instructions and private content
WorkCollaborator accepts tasks explicitly assigned to them. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “Collaborator accepts tasks explicitly assigned to them”, including actual facts, unresolved issues and consent where required.
UsesUser clarifies ambiguous requests and priorities
8HumanDecision required
User approves task and calendar changesUser · humanInstructions & handoff
WorkUser approves task and calendar changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Rejection does not authorise downstream writes. Changed evidence invalidates the affected approval and returns to fresh review.
Expected resultExplicit approver identity, decision, exact reviewed version, reason, conditions and rejected or rework disposition.
UsesCollaborator accepts tasks explicitly assigned to them
Decision routesapprove · request changes · reject
Return for correctionCollaborator accepts tasks explicitly assigned to them
Refresh changed evidence and affected reviews. Never reset already-committed external effects; reconcile or use an explicitly authorised compensating operation.
9Application
Save approved tasks and event changesAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave approved tasks and event changes. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save approved tasks and event changes”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUser approves task and calendar changes
Needs approval fromUser approves task and calendar changes
10Application
Read back actual owners dates and source referencesAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkRead back actual owners dates and source references. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Read back actual owners dates and source references”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave approved tasks and event changes
Needs approval fromUser approves task and calendar changes
11AI specialist
Prepare concise daily briefing from recorded stateCapture requests and produce a personal daily briefing evidence analyst · AI specialistInstructions & handoff
WorkPrepare concise daily briefing from recorded state. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. This specialist prepares evidence and advice; the named human retains decisions. The other specialist must preserve disagreements rather than silently overwrite findings.
Expected resultReviewable findings for “Prepare concise daily briefing from recorded state”, with source references, uncertainty, contradictions and questions for the named human. No authority to approve.
UsesRead back actual owners dates and source references
12Human
User corrects misunderstood prioritiesResponsible case owner · humanInstructions & handoff
WorkUser corrects misunderstood priorities. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion.
Expected resultNamed participant’s recorded answer or completion evidence for “User corrects misunderstood priorities”, including actual facts, unresolved issues and consent where required.
UsesPrepare concise daily briefing from recorded state
13Application
Save private briefing and pending-request queueAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkSave private briefing and pending-request queue. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Save private briefing and pending-request queue”, with record ID, version/time and success, pending or error state. No inferred success.
UsesUser corrects misunderstood priorities
Needs approval fromUser approves task and calendar changes
14Application
Carry forward unfinished work without claiming completionAuthorised Google Calendar, Outlook personal calendar, Google Drive, WhatsApp connection · applicationInstructions & handoff
WorkCarry forward unfinished work without claiming completion. Use only the selected case’s authorised evidence. Preserve record/source references. Treat missing, conflicting or changed evidence as an owned exception requiring correction; never invent completion. Bind a real provider operation, account, permissions, arguments and readback before running. Inspect uncertain prior effects before retry; a saved design does not execute an API.
Expected resultActual authorised system receipt or source snapshot for “Carry forward unfinished work without claiming completion”, with record ID, version/time and success, pending or error state. No inferred success.
UsesSave private briefing and pending-request queue
Needs approval fromUser approves task and calendar changes
Applications to connect Google Calendar, Outlook personal calendar, Google Drive, WhatsApp
Ambiguous replies cause clarification, never cross-case updates. No decision or external write is inferred from a vague acknowledgement.
Exceptions & rework
Just says done with three tasks open; Quotes an old message; Uses another language; Is upset or sends nonsense; Revoked participant asks for private case data. A refusal or changed source returns to review; no unauthorised file/calendar change.
No matching scenarios. Try another word or choose All scenarios.
Scenario catalogues are illustrative and non-exhaustive.
NORA HELPS YOU SET IT UP. SURA COORDINATES THE WORK.
Build the process in the language of work.
Arrange the steps, choose who does the work and define the controls. Nora can guide you and help prepare changes along the way.
Arrange the workflow
Set up each step
People & AI rolesRoutes & approvalsSaved results
Illustrative SME configuration · Click a screen to enlarge.
FROM USEFUL ANSWERS TO COMPLETED WORK
AI helps with a task. Sura owns the whole workflow.
One shared process across people, AI and applications. Less passing work between separate chats.
Prompting with AI manually
You drive every handoff.
Find and prepare the documentsCollect the invoice, purchase order and receipt. Check what may be shared.
Write the first prompt“Compare these records. List differences with source references.”
Check, clarify and prompt again“Is delivery confirmed? Show the evidence for each unmatched item.”
Send the findings to financeCopy the summary into a message, ask for approval and follow up.
Record the agreed outcomeUpdate accounting yourself; save the evidence and decision together.
AI prepares the answer. You still move the job between people and systems.
SuraPROCESS OWNER & COORDINATOR
The workflow carries the work forward.
Sura assigns, coordinates and follows through—from the request to the recorded outcome.
ApplicationRead purchase order and goods receipts in parallel
AI specialistExtract and explain invoice matching exceptions
ApplicationRecord case status communication and remedy references
Prompting with AI manually
You drive every handoff.
Collect messages and selling rulesCopy buyer messages and find the current item, variant and stock details.
Prompt AI to organise the request“Extract items, variants and quantities. Flag anything missing.”
Clarify with the buyer, then re-prompt“The buyer wants blue, size M. Update the summary, not the order.”
Ask the buyer to confirmSend the summary yourself and track the reply in the conversation.
Enter the confirmed requestCopy the agreed details into the order system and notify the team.
AI prepares the answer. You still move the job between people and systems.
SuraPROCESS OWNER & COORDINATOR
The workflow carries the work forward.
Sura assigns, coordinates and follows through—from the request to the recorded outcome.
ApplicationResolve session product code variant and buyer context
AI specialistSummarise order intent and missing particulars
HumanBuyer explicitly confirms order before payment request
ApplicationRecord confirmation and route to payment with correct order ID
Comparison with separate chats and manual handoffs. People keep decision authority.
EXPLORE THE TIME SAVING WITH YOUR NUMBERS
Less chasing. How much time could you save?
Enter your team’s estimates. Compare the time spent doing the work manually with the time spent using a configured workflow. The first-month result also subtracts your setup hours.
These are example figures, not measured savings. Use your own estimates.
Time saved each month13 hours / month
First month, after setup5 hours net saved
60 cases × 13 minutes less handling. Initial setup: 8 hours.
Count the time your team spends checking answers and fixing unusual cases. This estimate leaves out waiting, AI response delays, software fees, ongoing upkeep and rollout costs. If the workflow takes more effort than doing it manually, the result will show extra time—not a saving.
BUILT INTO THE PROCESS
Clear responsibilities. A traceable result.
Choose the right models, retain decision authority and follow the case from assignment to saved outcome.
Choose models deliberately
Give each AI role the appropriate model, instructions and selected context. Define access and security boundaries for the work it performs.
Keep outputs with the case
Save AI outputs and human decisions to a selected folder or connected Google Drive location, with the file links recorded in the case.
Keep authority explicit
Keep human review, permitted application actions and decision history in the process. A message alone is not an approval.
Trace every step
Keep a case-level audit trail of assignments, AI results, human decisions, application actions and saved outputs—so the team can see what happened and who was responsible.
START WITH ONE WORKFLOW
Bring the process your team keeps chasing.
Map the handoffs, define the right human and AI roles, and build a shared route from request to recorded outcome.
Tell us which workflow needs to move faster, who is involved and which applications it uses. We can map the process, define the right responsibilities and plan your configuration and implementation.
The problemWhat is happening today?The outcomeWhat should improve?The environmentWho and what is involved?
