Swipe’n’Sweep support

Choose your device in the download section. For Google Play, use the Google account associated with your app access. If access is unavailable or you need help installing on iPhone or iPad, contact support.

No. A left swipe adds it to the app’s Trash. Review Trash and confirm deletion with your device. Use Undo before confirming deletion. After deletion, recovery depends on Apple Photos or your Android gallery; app Undo cannot restore an already deleted original.

Yes. Sign in with the same Swipe’n’Sweep app-login email on each device. Your Apple or Google store email can be different. This does not transfer your photo library between platforms.

The app does not copy or upload your media library. Matching iCloud photo identifiers can carry review decisions across Apple devices. Android media identifiers are separate, so the same photo is not automatically matched between Android and iOS. Local saved decisions remain associated with the app account.

Check photo permissions in your device Settings. Limited or selected-photo access exposes only permitted items. Kept and pending Trash items are excluded from remaining-to-review counts. Shared albums and cloud-only media depend on the provider’s availability; connect to the internet when a preview needs downloading.

Photos of receipts, tickets, bills and letters, plus screenshots and other document-like images. It does not scan DOCX, Excel or PDF files. Recognition is a suggestion and may misclassify an image. Inspect the photo before deleting.

Scanning can continue while you review discovered items. Pause or resume with the scan control. Ordinary app updates preserve your stored decisions and scan progress. Keep the same app installation and account; uninstalling can remove local data and unsynced changes.

Open Kept in the bottom navigation. Use filters or sorting to find an item. Reset selected or Reset all clears your keep decisions; it does not delete the photos. On Apple devices, matching reset decisions may sync through your account.

Apple Photos may download originals or previews from iCloud when requested. Confirmed iCloud Photos deletions can propagate to other devices on that library. Android scans device-accessible MediaStore media; it does not enumerate an entire cloud-only Google Photos library. Do not assume it cleans Google Photos cloud storage.

For any subscription purchased through Apple or Google, manage or cancel it in that store’s subscription settings using the purchasing account. Uninstalling, signing out or deleting an app account does not cancel billing. Contact support if you need help with purchase access.